Customer Support Specialist - Industrial Equipment
21 days ago
Fairfield
Job Description Are you passionate about assisting those in need? Our customers rely on us to provide guidance and support when they encounter challenges. As a customer service specialist, you'll play a crucial role in our mission to serve our customers, whether it's understanding how a product functions or servicing their equipment. Join our team and become an integral part of our solution-oriented mission. In this role, you'll address customer inquiries, facilitate the purchasing process, offer product or service recommendations, and resolve any technical difficulties. With a primary focus on serving our customers, you'll demonstrate how our solutions can benefit them. Located in Fairfield, NJ, we are proud to manufacture units that elevate our customers' manufacturing processes. Responsibilities: • Handle customer inquiries and technical questions, • Interact with existing customers, make courtesy calls, and make follow-ups., • Provide information about the products and services, • Troubleshoot and resolve product issues and concerns, • Document and update customer records based on interactions, • Develop and maintain a knowledge base of the evolving products and services, • Provide quotations to customers, • Prior experience in customer service, sales, or other related fields, • Mechanical aptitude is important, • Ability to build rapport with clients, • Ability to prioritize and multitask, • Positive and professional demeanor, • Excellent written and verbal communication skills, • Strong computer skills, • Competitive salary, • Comprehensive health, dental, and vision insurance, • 401(k) retirement plan and profit sharing, • Paid time off and company holidays, • Professional development opportunities, • Collaborative and innovative work environment Company DescriptionAZCO Corp has over 40 years of experience developing solutions for a wide range of feeding, cutting, and dispensing applications. It offers cutting-edge, field-proven systems and components.AZCO Corp has over 40 years of experience developing solutions for a wide range of feeding, cutting, and dispensing applications. It offers cutting-edge, field-proven systems and components.