Application Support Specialist $60-75k
hace 3 días
Roseland
Whitman Legal Resources is partnering with a law firm in Roseland, NJ that is seeking an IT Application & Systems Support (Level III) professional to join its team. This opportunity is ideal for an experienced support technician who combines hands-on technical troubleshooting with systems administration responsibilities. The ideal candidate is a collaborative team player who enjoys working directly with employees, onboarding new technologies, and improving departmental workflows to increase productivity. This role will support the firm’s technology stack across applications, infrastructure, identity management, networking, and endpoint systems, ensuring stability, security, and efficiency across all offices and remote environments. Responsibilities: • Provide exceptional technical support via phone, email, and in-person assistance to employees., • Troubleshoot complex hardware, software, and application issues using diagnostic methodologies., • Deliver remote and onsite assistance to users to enhance productivity., • Conduct computer setup, imaging, and configuration for new hires., • Support business applications used by legal teams, including Microsoft 365 and document management systems., • Administer Active Directory and Azure AD / Entra ID, including group policies., • Manage user accounts, permissions, and role-based access controls., • Support Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive., • Troubleshoot network issues, including DNS, DHCP, VPN, and wireless networking., • Support and maintain print servers and enterprise printing environments., • Manage patch deployment across the firm’s desktops, laptops, and mobile devices., • Maintain IT documentation and configurations., • Track support requests through the ticketing system and ensure SLA compliance., • Coordinate with vendors for escalations and issue resolution., • Review and improve departmental workflows through automation and new technologies., • Assist with system upgrades, infrastructure improvements, and new technology deployments., • Support the implementation of security best practices and vulnerability remediation., • Travel to external locations as needed to provide onsite support., • Be available for on-call support during nights, weekends, and holidays, as needed. Qualifications: • Prior law firm experience is required., • Bachelor’s degree in IT, Computer Science, or a related field preferred., • Industry certifications such as Network+, Security+, Microsoft SC-200, MD-102, and CCNA are preferred., • 3+ years of experience in IT support, systems administration, or infrastructure support., • Strong knowledge of Windows environments, Active Directory, and Microsoft 365 administration., • Proficiency in Microsoft 365 collaboration tools., • Experience supporting network infrastructure, including TCP/IP, DNS, DHCP, VPN, and wireless networking., • Experience managing endpoint fleets and patch management systems., • Experience managing print servers and enterprise printing environments., • Experience with scripting or automation tools such as PowerShell or Python., • Understanding of identity management, endpoint protection, and security best practices., • Strong troubleshooting and analytical skills., • Excellent communication skills and the ability to support non-technical users.