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Job DescriptionDescription: About Heatherwood For over 75 years, Heatherwood has been dedicated to developing upscale residential rental communities, commercial properties, and luxury urban spaces. Our reputation for quality construction, innovative design, and exceptional service has made us a recognized leader in the industry. At Heatherwood, we believe our employees are our greatest asset, which is why we prioritize professional development and promote from within. The Assistant Community Manager reports to the Community Manager and/or Leasing Director and is responsible for providing administrative and clerical support to ensure the efficient, timely, and accurate processing of accounts within their portfolio. The ideal candidate will demonstrate strong organizational skills, exceptional attention to detail, and excellent communication abilities while supporting the daily operations of the community. Requirements: Responsibilities and Duties: • Assist in setting and achieving community sales and service goals by coaching and supporting leasing consultants., • Support residents during the move-in process, lease renewals, move-out process and resident transfers, • Conduct property tours and educate prospective residents on community features, amenities, and the surrounding neighborhood., • Conduct market research and competitive analysis to stay informed of industry trends., • Address and resolve resident concerns professionally to maintain high customer satisfaction and loyalty., • Respond to resident and property management inquiries via email, phone, and in-person interactions., • Plan and execute resident engagement events and activities., • Assist and support customers with the resident portal, including account setup, management, and troubleshooting., • Assist in developing budgets and implementation and/or monitoring of programs to maximize revenue and control expenses., • Manage new and renewal leases, working with third-party subsidy agencies as needed., • Maintain compliance with federal, state, and local housing laws, including Fair Housing regulations., • Process and review manual and electronic rent payments, ensuring accuracy and timely posting., • Research and resolve payment and ledger discrepancies directly with residents., • Execute final billing, apply apartment damage charges, and process monthly late fees., • Handle escrow security deposits, refunds, and resident disputes related to move-out charges professionally., • Provide monthly unpaid charge reports to the legal team to support rent demand actions., • Support financial objectives through rent collection, billing, and reporting activities., • Provide operational support for the Community Manager Skills & Qualifications: • Minimum of 2-3 years of property management experience required., • Knowledge of Fair Housing regulations and compliance requirements., • Proficiency in Yardi Voyager, RentCafe, and SuiteSpot preferred., • Experience in payment processing, account reconciliation, and revenue management., • Strong attention to detail, problem-solving, and follow-through., • Excellent written and verbal communication skills., • Proficient in Microsoft Office with strong computer literacy., • Professional phone etiquette and customer service skills., • Must have a valid drivers’ license, • Must be willing to work one weekend day a week., • Bilingual proficiency and Notary Public certification are a plus. Education: • High school diploma or equivalency (GED) required., • Bachelor’s degree is preferred Why Work With Heatherwood? We don’t just hire employees—we invest in them. At Heatherwood, you’ll get: • Bonus Eligible, • Competitive salary, • Health, dental, and vision insurance, • 401(k) with company match, • Paid time off and holidays, • Employee Housing Discount, • Employer-Paid Coverage (Life and Long-Term Disability Insurance), • Employee Assistance Program, • Employee Referral Program, • Ongoing training and internal growth opportunities

Job Description JOB TITLE: Operations, Fulfillment & Customer Service Coordinator DEPARTMENT: Operations POSITION SUMMARY: The Operations, Fulfillment & Customer Service Coordinator runs and improves the operational backbone of the business—owning the systems and processes that move orders from intake to shipment across WooCommerce, ERP, and carrier platforms. ESSENTIAL FUNCTIONS / RESPONSIBILITIES: • Lead improvements to operational systems and processes across order management, fulfillment, shipping, and inventory., • Support implementation of improved inventory controls, including Just-In-Time (JIT) inventory practices, forecasting enhancements, and data-driven replenishment methods., • Assist in evaluating and implementing technology solutions, including AI-enabled inventory and planning tools, to improve operational efficiency and accuracy., • Execute and coordinate order intake, order processing, fulfillment, shipping, and returns to ensure timely and accurate order-to-shipment execution., • Serve as the primary point of contact for customer inquiries related to order status, fulfillment timelines, shipping issues, backorders, and returns., • Enter and manage customer orders and purchase orders (POs) in WooCommerce and the ERP, ensuring accuracy of pricing, quantities, and shipping requirements., • Coordinate picking, packing, shipping, and carrier activity, including management of FedEx and UPS accounts., • Receive and process inbound inventory, maintain inventory accuracy, and support cycle counts and physical inventory activities., • Prepare and manage international shipping documentation, including Bills of Lading (BOLs), and maintain HTS codes for German and Canadian shipments to ensure customs compliance., • Coordinate with Sales, Finance, and Operations to support seamless order execution, inventory accuracy, and customer satisfaction., • Perform other operational duties as required to support business needs. FLSA CLASSIFICATION: Exempt REQUIRED TRAVEL: Minimum Travel required SUBORDINATE POSITIONS: None IMMEDIATE SUPERVISOR’S TITLE: Director of Business Operations LOCATION: Hauppauge Office REQUIRED SKILLS AND EXPERIENCE: • 5+ years of experience in operations, fulfillment, supply chain, customer service, or a related field within a distribution, logistics, or 3PL environment., • Direct experience managing order intake and order-to-shipment workflows for a distribution company or third-party logistics (3PL) provider., • Strong working knowledge of ERP systems and order management platforms, with hands-on responsibility for order entry, fulfillment coordination, inventory updates, and shipping execution., • High level of accuracy and attention to detail, with the ability to identify and resolve order, inventory, or shipping discrepancies., • Proven ability to manage high order volume, competing priorities, and time-sensitive customer requirements in a fast-paced operational environment., • Excellent written and verbal communication skills, with experience interacting directly with customers, carriers, and internal teams., • Strong organizational, analytical, and problem-solving skills, with a demonstrated mindset toward continuous improvement and operational efficiency. PREFERRED SKILLS AND EXPERIENCE: • Prior experience working for a 3PL, distribution center, or logistics-driven organization., • Experience supporting or leading process improvement initiatives related to order intake, fulfillment workflows, or inventory management., • Exposure to inventory optimization concepts, including Just-In-Time (JIT), forecasting, demand planning, or inventory accuracy programs., • Experience with international shipping, customs documentation, and HTS codes (German and/or Canadian experience a plus)., • Familiarity with carrier systems such as FedEx and UPS, including daily shipping operations and account management., • Experience evaluating or working with technology-enabled solutions, including automation or AI-supported inventory and planning tools. REQUIRED CERTIFICATIONS AND LICENSES: 1. Bachelor’s degree in operations, Supply Chain, Logistics, Business, or a related field preferred, or equivalent combination of education and relevant experience. PHYSICAL DEMANDS: • Ability to lift 50 lbs. +, • Capable of physical movement throughout the warehouse as well as ability to manually operate lift equipment. This job description defines the extent and limitations of the function, authority, supervision and physical assets necessary to perform the job. Incumbents are required to inform their immediate Manager in case this description is or becomes inaccurate in any significant respect. The Manager has the discretion to assign additional responsibilities, which are related to the function or necessary due to the course of business. vhf,Inc. reserves the right to modify this job description as necessary.

Job DescriptionWith over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position OverviewAs a Chef Instructor, Savory at Sur La Table, you are the in-store expert and advocate for all things savory cooking. You deliver #bestincenter service, a company-wide standard for excellence in service, by sharing specialized knowledge in culinary techniques, cooking fundamentals, and personalized instruction that supports all company initiatives. The Chef Instructor, Savory plays a key role in inspiring a love for cooking while driving sales of cookware, cutlery, and kitchen tools through hands-on savory classes and engaging culinary instruction. Key ResponsibilitiesCustomer Experience & Brand Representation· Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Deliver exceptional in-store culinary experiences focused on savory cooking classes that reflect Sur La Table’s passion for food, teaching, and high standards, while following provided recipes and game plans to ensure consistency and quality.· Communicate technical cooking concepts and savory techniques in a clear, encouraging, and approachable manner.· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.Sales & Business Performance· Drive sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class.· Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.· Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews.Team Engagement & Store Support· Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.· Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.· Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness.Operations & Compliance· Ensure compliance with food safety standards, local health codes, and sanitation regulations.· Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.· Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.· May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions.· Ensure store safety and cleanliness, addressing any maintenance needs promptly.· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.· Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs). Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers.· Ability to remain standing for up to 4 hours at a time.· Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.· The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.· Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment.· Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise.· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.· Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.· Regular and predictable attendance with the flexibility to adjust class assignments based on demand.· Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne. Qualifications & Experience· Must be 21 years of age or older at the time of employment.· A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.· 1-2 years of kitchen operations experience.· Valid Food Manager Certification.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and providing exceptional customer experiences.This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to . It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

High School diploma or Equivalency is required.

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