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Job Description Canopy by Hilton is built on its “Positively Yours” culture, focused on delivering exceptional guest experiences through its Positive Stay Promise. Location: Canopy Jersey City Arts District Position: Engineering Enthusiast / Maintenance Technician Reports To: Chief Engineer Pay: $20/hour Summary: Responsible for maintaining hotel equipment and facilities, completing maintenance requests, and ensuring a safe, efficient environment for guests and staff. Key Responsibilities: • Respond to guest maintenance requests promptly, • Perform repairs on electrical, plumbing, HVAC, and general equipment, • Troubleshoot and maintain hotel systems and tools, • Complete and track work orders using the property management system, • Maintain cleanliness and organization of work areas, • Monitor safety systems (e.g., fire alarms) and respond to emergencies, • Assist with inventory, supplies, and preventive maintenance, • Ensure guest safety, privacy, and satisfaction, • Support team members and train staff when needed Requirements: • Strong problem-solving and organizational skills, • Ability to work independently and in a fast-paced environment, • Basic knowledge of electrical, plumbing, and mechanical systems, • Professional appearance and attention to detail Education & Experience: • High school diploma or technical certification, • 1–2 years of maintenance or engineering experience Powered by JazzHR aCoH41iOpO

Job Description Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Lead Welcome Enthusiast! Job Description for Director of Front Office/ Lead Welcome Desk Enthusiast. POSITION TITLE: DIRECTOR OF FRONT OFFICE REPORTS TO: Director of Rooms POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. DUTIES AND RESPONSIBILITIES: • Trains, cross-trains and retrains all front office personnel., • Participates in the selection of front office personnel., • Schedules the front office staff., • Supervises workload during shifts., • Evaluates the job performance of each front-office employee., • Maintains working relationships and communicates with all departments., • Maintains master key control., • Verifies that accurate room status information is maintained and properly communicated., • Resolves guest problems quickly, efficiently, and courteously., • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel., • Reviews and completes credit limit report., • Works within the allocated budget for the front office., • Receives information from the previous shift manager and passes on pertinent details to the oncoming manager., • Checks cashiers in and out and verifies banks and deposits at the end of each shift., • Enforces all cash handling, check-cashing, and credit policies., • Conducts Monthly scheduled meetings of front office personnel., • Always wears the proper uniform. Requires all front office employees to always wear proper uniforms., • Upholds the hotel's commitment to hospitality., • Prepare performance reports related to the front office., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily. i.e., flash report, allowance etc., • Monitor high-balance guests and take appropriate action., • Ensure implementation of all hotel policies and house rules., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes., • Prepare revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Ensure that employees are always, attentive, friendly, helpful, and courteous to all guest managers and other employees., • Monitor all VIP’s special guests and requests., • Maintain required pars of all front office and stationery supplies., • Review daily front office work and activity reports generated by Night Audit., • Review the Front office logbook and Guest feedback forms daily., • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs., • Perform other duties as requested by management., • Must be able to lift and carry up to 40 pounds., • Must be able to stand in stationary position for longer periods of times up to 75%, • Maintaining brand standards and scores. PREREQUISITES: EDUCATION: Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace. EXPERIENCE: Minimum of three years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Hilton Property experienced preferred. Powered by JazzHR sExcVy417K

Job DescriptionJob Description for Director of Sales in hotels POSITION TITLE: Lead Sales Enthusiast/Director Sales and Marketing REPORTS TO: Chief Enthusiast/General Manager POSITION SUMMARY: To oversee and manage sales staff and reservation to ensure maximum revenue, promotional coverage and marketing opportunities are achieved. The DOSM should work closely with revenue management and marketing functions, to develop strategies to maximize REVPAR and grow market share. DIRECTOR DUTIES AND RESPONSIBILITIES: • Maintain and promote a team work environment with effective and clear communication amongst co-workers., • Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office and event coverage where and when needed., • Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment., • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOSM., • Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard., • Participate in Manager on Duty program when needed and requested., • Monitor all Hilton/Canopy NOW newsletters and updates to ensure changes are implemented and communicated to the appropriate departments in a timely manner., • Ensure hotel meets or exceeds budgeted goals for Business Transient, FIT, Group and Catering revenues., • Follow and track company (Hilton) cross-sell procedures., • Lead the development and timely implementation of promotions, both internal and external, and ensures they are on Canopy brand., • Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts., • Organize travel agent month and travel agent appreciation rates for slow months., • Assists with the development and implementation of promotions, both internal and external., • Creating a focus on attracting new business., • Attending and contributing to the weekly hotel meetings, monthly sales strategy meeting as well as the revenue meetings., • Participate in annual budgeting process and business planning., • Updating and owning the sales strategy & sales plan with the General Manager., • Review and approves any special corporate negotiated rates by signing the contract., • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)., • Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives., • Recommends monthly room nights target goals for sales team members., • Participates in sales calls with members of sales team to acquire new business and/or close on business., • Utilizes efficient sales strategy for the maximization of hotel revenue and with consideration of cost aspect of the hotel. Tools such as BT rate chart and displacement tools to be used to present appropriate business cases., • Develop and send informative press releases to targeted lists highlighting all activities and promotions., • Explore PR and Social Media opportunities on a weekly basis and update hotel team accordingly., • Participate in community partnership that are in line with the hotels’ brand message and present updates to the hotel team accordingly., • Maintain and expand corporate incentive program via direct mail, personal visits etc., • Oversee and ensure the updating of rates, promotions and information on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity issues., • Responsible for the training of sales managers and other hotel staff on sales and client related subjects., • Follow and promote hotel brand and marketing standards with guests, co-workers., • Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc., • Monitors all day to day activities of direct reports., • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). This includes the distribution of accurate and complete resume and BEO’s 10 days prior to arrival., • Collaborate and work with Hilton E-commerce team to implement and execute E-commerce strategies. All efforts to be aligned within the allocated budgets and forecast. PREREQUISITES: High degree of commercial awareness and be able to understand links between sales and profit with excellent sales and negotiation skills. Good business sense and the ability to motivate and lead a team. EDUCATION: 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA. EXPERIENCE: 5 to 6 years’ experience in the sales and marketing or related professional area, and min. three years’ experience in a senior sales role. Hilton brand experience will be a plus. Powered by JazzHR GlHNsH5YBD

Job DescriptionPosition Title: Sales & Events Enthusiast/Coordinator Reports To: Director of Sales / Sales Managers Position Summary: The Sales & Events Coordinator primary role is to perform administrative duties to support the Sales & Marketing team. Assist in loading special or negotiated rates on to the property management system, processing group, transient and event billing and maintaining detailed communications to the hotel’s operations teams on behalf of the Sales & Marketing team. Provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and owning all processes for clerical functions.Sales Coordinator Duties and Responsibilities: • Answer telephone and respond to caller inquiries in a pleasant manner., • Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.), • Generate reports, prepare proposals, administer accounting collections details, apply routing profiles and manage group deposits., • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, banquet checks, crew manifest uploads, group resumes and final folios )., • Maintain group and crew inventory reconciliations within the hotel’s PMS system. Utilize Passkey to administer distribution of booking links and ancillary revenue opportunities., • Arrange and co-ordinate meetings, events and any appointments through the hotel’s operations’ calendar of events., • Design, upload, extract floor diagrams for all banquet and catering functions., • Maintain accurate file uploads into Delphi FDC database and Sharepoint, • Reconcile group pickup reports, process uploads for timely commissions processing and post Hilton Honors points to all reconciled events., • Own the Sales VIP Amenity program, responsible for working with Welcome Desk and Food & Drink teams to actively execute distribution and assignment of daily amenities., • Assist in the design and distribution of all printed marketing materials including but not limited to daily events announcements, property signage, negotiated breakfast vouchers and attendee event ticketing including but not limited to Eventbrite links., • Administer and manage the RSVP lists for the sales department on all organized event functions. Direct communication with guests on property event details as they pertain to each event., • Format, design and ensure appropriate pricing metrics are uploaded on all distributed Banquet Event Orders and Banquet Checks., • Ensure the PMS and Delphi.FDC Banquet, Room Rental and AV revenue contributions are aligned and reconciled based on final invoice., • Prepare and distribute final invoices for review to sales managers, assist in any applicable edits to ensure timely distribution for client review., • Distribute and collect all group profile questionnaires, upload corresponding information into the group resume detail for distribution to the operations teams., • Respond to complaints from customers and give after-sales support when requested., • Ensure the adequacy of sales-related equipment or material are available at all times., • Other duties as assigned by Director or sales or the management. Prerequisites: • Speak with others using clear and professional language., • Prepare and review written documents accurately and completely., • Working knowledge of standard office administrative practices and procedures., • Excellent customer service skills., • Able to effectively communicate in English, in both written and oral forms., • Be friendly, customer centric, smile and able to work in a team environment.Education: Diploma or degree in business management, good computer skills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint, Access) Knowledge of sales and marketing modules a plus: Delphi.fdc, OnQ, S&M, Protel Sales&Marketing etc. Experience: Two or more years of experience working in a hotel, clerical, or sales environment. Previous experience working in a similar role. Powered by JazzHR D4HKwXfKY8

Job Description As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards: • Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules, • Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas, • Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property, • Communicate with Government agencies to ensure full compliance with statutory regulations, • Prepare Capital and Repairs and Maintenance budgets for Engineering, • Perform daily checks around the hotel, • Conduct lift emergency release procedures as required, • Diagnose, maintain, and repair mechanical equipment within the hotel, • Ensure good relationships are built with internal and external customers, • Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise, • Develop, implement, and direct all emergency programs, • Develop, implement and manage energy conservation programs for the property to minimize expenses, • Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively, • Perform special projects and other responsibilities as assigned, • Identify and introduce environmentally-friendly systems and equipment, • Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives, • Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivationWhat are we looking for? A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: • Advanced knowledge of building management/engineering, • A degree in Engineering or similar, • Exposure to budgeting and basic accounting, • Positive attitude, • Good communication skills, • Committed to delivering a high level of customer service, • Strong leadership skills and previous experience of managing a team, • Excellent grooming standards, • Flexibility to respond to a range of different work situations, • Ability to work under pressure, • Ability to work on their own, • Previous experience of facilities management, • Proficient, at an advanced level, with computers and relevant computer programs It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • First Aid, • Qualification in engineering field

The Doubletree By Hilton Newark Airport is looking for a Laundry Attendant, to join the team!. Previous Experience working as a Laundry Attendant is a PLUS!. As a Laundry Attendant, you would be responsible for maintaining a constant supply of ironed, pressed and folded linens for the hotel in the h

Housekeepers are responsible for cleaning assigned guest rooms, making beds, changing linens, cleaning bathrooms, dusting furniture, vacuuming floors, replenishing towels and guest amenities, removing trash, and restocking the housekeeping cart daily. Employees also respond to guest requests, perfor

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Some Hilton locations, especially in larger cities or union hotels, may offer higher wages, attendance bonuses, or performance

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) wit

Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Hilton is seeking a Front Desk Supervisor to oversee f

This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Front Desk Agents are responsible for greeting guests, checking guests in and

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Some Hilton locations, especially in larger cities or union hotels, may offer higher wages, attendance bonuses, or performance

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of guest rooms and hotel areas. Employees must ensure rooms meet Hilton cleanliness and brand standards and are ready for arriving guests. Employees must follow Hilton cleaning procedures, safety guidelines,

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards.Housekeepers are responsible for cleaning assigned guest rooms, making beds, changing linens, cleaning bathrooms, dusting furnit

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of guest rooms and hotel areas. Employees must ensure rooms meet Hilton cleanliness and brand standards and are ready for arriving guests. Employees must follow Hilton cleaning procedures, safety guidelines,

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of guest rooms and hotel areas. Employees must ensure rooms meet Hilton cleanliness and brand standards and are ready for arriving guests. Employees must follow Hilton cleaning procedures, safety guidelines,

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Some Hilton locations, especially in larger cities or union hotels, may offer higher wages, attendance bonuses, or performance

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Some Hilton locations, especially in larger cities or union hotels, may offer higher wages, attendance bonuses, or performance

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of guest rooms and hotel areas.Housekeepers are responsible for cleaning guest rooms, making beds, changing linens, cleaning bathrooms, vacuuming floors, dusting furniture, replenishing towels and toiletries,

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Some Hilton locations, especially in larger cities or union hotels, may offer higher wages, attendance bonuses, or performance

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) wit

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of guest rooms and hotel areas. Employees must ensure rooms meet Hilton cleanliness and brand standards and are ready for arriving guests. Employees must follow Hilton cleaning procedures, safety guidelines,

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process.Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payme

This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Front Desk Agents are responsible for greeting guests, checking guests in and

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards.Housekeepers are responsible for cleaning assigned guest rooms, making beds, changing linens, cleaning bathrooms, dusting furnit

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process.Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payme

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of guest rooms and hotel areas.Housekeepers are responsible for cleaning guest rooms, making beds, changing linens, cleaning bathrooms, vacuuming floors, dusting furniture, replenishing towels and toiletries,

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Some Hilton locations, especially in larger cities or union hotels, may offer higher wages, attendance bonuses, or performance

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Some Hilton locations, especially in larger cities or union hotels, may offer higher wages, attendance bonuses, or performance

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards.Housekeepers are responsible for cleaning assigned guest rooms, making beds, changing linens, cleaning bathrooms, dusting furnit

Employees must ensure rooms meet Hilton cleanliness and brand standards and are ready for arriving guests. Employees must follow Hilton cleaning procedures, safety guidelines, and hotel service standards. Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards.Housekeepers are responsible for cleaning assigned guest rooms, making beds, changing linens, cleaning bathrooms, dusting furnit

Employees must ensure rooms meet Hilton cleanliness and brand standards and are ready for arriving guests. Employees must follow Hilton cleaning procedures, safety guidelines, and hotel service standards. Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Some Hilton locations, especially in larger cities or union hotels, may offer higher wages, attendance bonuses, or performance

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of guest rooms and hotel areas. Employees must ensure rooms meet Hilton cleanliness and brand standards and are ready for arriving guests. Employees must follow Hilton cleaning procedures, safety guidelines,

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards.Housekeepers are responsible for cleaning assigned guest rooms, making beds, changing linens, cleaning bathrooms, dusting furnit

Employees must follow Hilton cleaning procedures, safety guidelines, and hotel service standards. Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of guest rooms and hotel areas. Employees must ensure rooms meet Hilton cleanliness and brand standards and ar

This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Front Desk Agents are responsible for greeting guests, checking guests in and

Housekeepers are responsible for cleaning assigned guest rooms, making beds, changing linens, cleaning bathrooms, dusting furniture, vacuuming floors, replenishing towels and guest amenities, removing trash, and restocking the housekeeping cart daily. Employees also respond to guest requests, perfor

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Some Hilton locations, especially in larger cities or union hotels, may offer higher wages, attendance bonuses, or performance

Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness and appearance of guest rooms and hotel areas. Employees must ensure rooms meet Hilton cleanliness and brand standards and are ready for arriving guests. Employees must follow Hilton cleaning procedures, safety guidelines,