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Position Summary The General Manager (GM) is responsible for the overall strategic leadership, financial performance, and operational execution of a full-service hotel. This role drives top-line revenue (ADR, RevPAR), controls expenses to maximize GOP and NOI, ensures brand and service excellence, and enhances long-term asset value. The GM serves as the primary leader of the property, aligning all departments—Rooms, F&B, Sales, Revenue, Engineering, and Finance—toward achieving ownership and brand objectives. Key Responsibilities 1. Financial Performance & Asset Management • Deliver annual budget targets for Revenue, GOP, and NOI, • Drive ADR, RevPAR Index (RGI), and market share penetration, • Maintain strict cost controls across labor, utilities, and departmental expenses, • Forecast weekly/monthly performance and adjust strategies in real time, • Partner with ownership on capital planning, ROI-driven investments, and PIP execution 2. Revenue Strategy & Commercial Leadership • Lead revenue management strategy (pricing, restrictions, channel mix), • Collaborate with Revenue Manager and Sales team on:, • Group vs. transient mix optimization, • Corporate account acquisition, • OTA/GDS/channel performance, • Analyze STR reports, pacing, and demand drivers to outperform comp set, • Drive direct bookings and loyalty contribution (e.g., brand.com, Honors/Bonvoy) 3. Operations Excellence • Oversee all departments:, • Front Office, • Housekeeping, • Food & Beverage, • Engineering / Maintenance, • Ensure seamless guest experience across all touchpoints, • Maintain service standards consistent with a full-service, upscale positioning, • Optimize labor productivity while maintaining service quality 4. Guest Experience & Reputation Management • Drive Guest Satisfaction Scores (GSS), Medallia/ReviewPro, and online reputation, • Respond to escalated guest issues and service recovery situations, • Implement service culture focused on personalization and consistency, • Ensure compliance with brand standards and QA inspections 5. Sales & Market Positioning • Lead weekly sales strategy meetings and pipeline reviews, • Build relationships with:, • Corporate accounts, • Group/meeting planners, • Local demand generators, • Identify and capitalize on compression periods, citywide events, and need dates, • Position the hotel competitively within its comp set and submarket 6. Team Leadership & Culture • Recruit, develop, and retain department heads and key talent, • Establish a high-performance culture with accountability and ownership mindset, • Conduct regular performance reviews and leadership development planning, • Ensure compliance with HR policies, labor laws, and safety standards 7. Brand Compliance & Property Standards • Ensure full compliance with brand standards (Hilton, Marriott, Hyatt, etc.), • Lead QA audits, brand inspections, and corrective action plans, • Oversee property condition, preventative maintenance, and capital improvements, • Execute brand initiatives, technology rollouts, and operational programs 8. Food & Beverage Oversight (Full-Service Specific) • Drive profitability across all F&B outlets (restaurant, bar, banquets, catering), • Monitor:, • Cost of goods (COGS), • Labor margins, • Menu engineering and pricing, • Enhance outlet positioning to align with hotel brand and local market demand Key Performance Indicators (KPIs) • RevPAR Index (RGI), • ADR growth vs comp set, • GOP margin / Flow-through, • NOI performance vs budget, • Guest Satisfaction Scores / Online ratings, • Employee engagement and turnover, • Brand QA scores, • F&B profitability metrics Qualifications • 5–10+ years of hotel leadership experience, including full-service operations, • Proven track record of driving RevPAR and GOP growth, • Strong financial acumen (budgeting, forecasting, P&L management), • Experience with major brands (e.g., Hilton, Marriott International, Hyatt Hotels Corporation), • Deep understanding of revenue management, STR reporting, and distribution channels, • Exceptional leadership, communication, and problem-solving skills

Job Description Who are we? J/PR is a global communications firm specializing in public relations, content creation, and social media. We work with some of the best hotels, resorts and lifestyle brands in the world, including Relais & Chateaux, Vail Resorts Hospitality and Hilton Luxury Brands to name a few. You can see our current client list here. Being a part of this international powerhouse agency will connect you to a roster of distinguished hotels, resorts, restaurants, real estate projects, and destinations across the globe, elevating your career (and your frequent flier status). We tell compelling original stories to connect brands to their target audiences. We’re passionate, professional, and purpose-driven. We're dedicated to our work, the agency, our clients, and each other. Forbes said “These are the Women Dictating Where You’re Traveling,” and Inc. Magazine featured J/PR in an article titled, “How Two Millennial-ish Women Built a PR Powerhouse.” This is in addition to numerous awards like PR News Best Places to Work, New York Observer PR Power 50 for five years in a row, The PR Net 100, Forbes Five Star Agency, PR Couture Spotlight Agency of the Year, and Crain’s Best Places to Work (to name a few). At J/PR, we’re incredibly intentional about our company culture, and we wholeheartedly believe in a work-life blend, where you'll be empowered to continue learning and growing through travel, mentorship, training, and retreats, along with a connected company culture. Who are you? A natural connector of people and a strong communicator, you find fulfillment in helping others land and start their dream job. You are a champion of all things culture, and your ideal day is spent talking to prospective candidates, onboarding new teammates, and supporting our existing team in their career development. You love being part of a small team where you collaborate daily, have an impact, and support others on team goals. No task is too big or too small, and you're excited to roll your sleeves up and help your team grow. The Role Our Talent Acquisition Coordinator finds and attracts new employees to our organization, then onboards them with the same excellence that matches J/PR’s hospitality clients. You are responsible for marketing for job openings, seeking out incredible candidates, reviewing applications, conducting initial screenings, and walking candidates through the interview process. A Talent Acquisition Coordinator also plays a primary role in the onboarding process of new employees through their first 90 days. You collaborate cross-functionally with our accounts team members, IT, Biz Ops, and agency leadership throughout the entire employee lifecycle, administering our internal talent and development programs. This is a hybrid role based in our San Diego headquarters, requiring 3 days a week in the office, with flexibility for additional days on-site as-needed for onboarding new hires and career fairs. At this time, local candidates will be prioritized. Duties and Responsibilities • Coordinate with the Vice President of People and Culture on staffing needs for all departments, • Draft and post job listings on JazzHR and other digital recruitment platforms, updating internal job descriptions as needed, • Own end-to-end recruitment for all interns and entry-level hires in a fast-paced, ever-changing agency environment, • Coordinate the Internship Program, with support from office leads, • Prepare and coordinate onboarding and training for all new hires, • Administer cyclical performance reviews in Lattice, our performance management system, • Maintain relationships with a large passive talent pool, • Ensure accuracy in internal HR systems, • Attend job fairs to recruit entry-level talent, • And other tasks, projects, or duties as required Experience & Qualifications • College Degree or comparable experience required, preferred studies in human resources management or a related field, • 2 years of recruitment or HR experience with behavioral interviewing and coordinating experience, • Adaptable and agile, able to work independently with a sense of urgency and prioritize multiple ongoing projects with competing deadlines, • Skilled at collaborating with cross-functional stakeholders in a high-touch, hybrid environment, • Experience with Lattice or other performance management systems preferred, • Familiarity with hiring regulations and compliance issues, • Basic knowledge of media and news cycles J/PR offers a competitive benefits package, including: • $25 - $30 an hour, commensurate with experience, • Eligibility for year-end discretionary bonus, • Monthly Cell Phone Stipend, • Company-sponsored medical, dental, and vision insurance, • 401K with employer match, • Accrued PTO, • Birthday PTO, • Flexible Release Fridays, • Hotel trade with our world-class clients (complimentary stays across our entire portfolio), • Hybrid office schedule (3 days in office), Fridays remote, • Corporate ClassPass discounts, • Pet insurance discounts, • Milestone gifts at 1, 5, and 10 years, • Annual holiday and summer parties, plus regular socials, • Ongoing training and development opportunities Applicants for employment must possess work authorization for the country in which they are applying, which does not require sponsorship by the employer for a visa. EQUAL EMPLOYMENT OPPORTUNITY J Public Relations (J/PR) and 20Two Studio (Studio) strongly support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. J/PR and Studio recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. J/PR and Studio may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms. Powered by JazzHR cjaBtXeVw0

Hilton Hotels - - Responsibilities: Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, and vacuuming; Change and replenish bed linens, towels and guest amenities, as needed; Perform deep cleaning tasks, as needed; Stock, maintain and transport ho

Hilton Garden Inn - JobID: 100-167461200 [Housekeeper / Cleaner] As a Room Attendant at Hilton Garden Inn, you'll: Clean, vacuum, dust, and polish to make sure the guest rooms and bathrooms meet hotel quality standards; Change linens, and make beds; Clean the bathroom thoroughly, and restock supplie

Hilton Hotels - - Responsibilities: Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming; Change and replenish bed linens, towels and guest amenities, as needed; Perform deep cleaning tasks, as needed; Stock, maintain and transport hou

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. The iconic Hotel del Coronado is looking for an Accounting Coordinator to join the Finance team! Join one of the last surviving

Hilton Hotels - - Responsibilities: Deliver linen areas throughout the hotel and store linens according to size, color and department; Load deliver carts according to specifications; Conduct inventory, complete appropriate inventory forms and determine restocking requirements; Maintain complete and

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Convey Resort outlet information and other hotel services. The iconic Hotel del Coronado is looking for a Seasonal Guest Service

As a Massage Therapist, you would be responsible for performing massages and/or body treatments for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The iconic Hotel del Coronado is looking for a Massage Therapist to join the team! Join one of

Valet Parking Cashier (Seasonal).The iconic Hotel del Coronado is looking for a Valet Parking Cashier (Seasonal) to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.Located on C

The Accounting Coordinator will perform activities to support the Accounts Receivable, Accounts Payable, Payroll and General Accounting functions. The iconic Hotel del Coronado is looking for an Accounting Coordinator to join the Finance team! Join one of the last surviving wooden Victorian beach re

Classification: Temporary Full-Time (Approx 3 months).

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Hilton is the leading global hospitality company, spanning the lodging secto

Classification: Temporary Full-Time (Approx 3 months).

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. The iconic Hotel del Coronado is looking for a Front Desk Supervisor to join the team! Be part of America's beachfront legend an

Hilton Hotels - - Responsibilities: Food Preparation & Production: Prepare, season, and cook high-quality dishes according to Nobu's standards, focusing on meat, fish, fowl, sauces, and stocks.Quality Control: Ensure that all food items are cooked and plated to perfection, adhering to the establish

As a Massage Therapist, you would be responsible for performing massages and/or body treatments for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The iconic Hotel del Coronado is looking for a Massage Therapist to join the team! Join one of

Valet Parking Cashier (Seasonal).The iconic Hotel del Coronado is looking for a Valet Parking Cashier to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.Located on Coronado Isl

Valet Parking Cashier (Seasonal).The iconic Hotel del Coronado is looking for a Valet Parking Cashier (Seasonal) to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.Located on C

Check guests in/out of hotel using hotel computer system. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Rising at the southernmost point of the legendary Hotel del Coronado,

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. As a Group Reservations Coordinator, you would be responsible for answering external/internal Hotel calls, returning e-mails/voi

As a Massage Therapist, you would be responsible for performing massages and/or body treatments for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The iconic Hotel del Coronado is looking for a Massage Therapist to join the team! Join one of

Hilton Hotels - - Responsibilities: Clean designated areas including restrooms, public areas, hallways, stairwells, elevators, offices and banquet/meeting/conference rooms; Dusting and polishing furniture and fixtures; Vacuuming, mopping, sweeping, shampooing carpets, washing windows; Greet guests

Hilton Hotels - - Responsibilities: Clean designated areas including restrooms, public areas, hallways, stairwells, elevators, offices and banquet/meeting/conference rooms; Perform a variety of tasks including dusting, vacuuming, mopping, carpet shampooing, washing windows, trash disposal, and othe

Hilton Hotels - - Responsibilities: Prepares all food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest; Maintains cleanliness and complies with food sanitation standards at all times; Manages guest orders in a friendly, timely and

Hilton Hotels - - Responsibilities: Set up, break down and cleaning of all banquet spaces and functions; Assist guest in functions areas as needed; Maintain cleanliness of banquet, meeting and conference areas; Assist back of house team when requested; Lift/Pull/Push at least 40 pounds.

Hilton Hotels - - Responsibilities: Sushi & Sashimi Preparation: Prepare and serve high-quality sushi and sashimi, ensuring precise slicing, presentation, and the highest standards of taste and freshness.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. The iconic Hotel del Coronado is looking for a Front Desk Supervisor to join the team! Be part of America's beachfront legend an

Hilton Hotels - - Responsibilities: Prepare all food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest; Maintain cleanliness and comply with food sanitation standards at all times; Manage guest orders in a friendly, timely and effic

Hilton Hotels - - Responsibilities: Medical Insurance Coverage for you and your family; Mental health resources including Employee Assistance Program; Best-in-Class Paid Time Off; Go Hilton travel program: 100 nights of discounted travel; 401K plan and company match.

Hilton Hotels - - Responsibilities: Clean designated areas including restrooms, public areas, offices and banquet/meeting/conference rooms; Greet guests in a friendly manner and respond to guest requests; Stock and maintain supply rooms, as needed; Perform deep cleaning tasks and special projects a

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. The iconic Hotel del Coronado is looking for a Front Desk Supervisor to join the team! Be part of America's beachfront legend an

Hilton Hotels - - Responsibilities: Prepare cold food items including salads, fruits, dressings, fish items and appetizers, according to designated recipes and quality standards; Maintain cleanliness and comply with food sanitation standards at all times; Manage guest orders in a friendly, timely a

Hilton Hotels - - Responsibilities: Greet arriving and departing guests in a timely, friendly and efficient manner; Total, process and collect payments from guests and all parking transactions using the point-of-sale system; Operate and manage the parking booth area; Maintain accurate records of pa

As an administrative assistant, or coordinator in the Food and Beverage department, you will be responsible for assisting and supporting Assistant Director of Food and Beverage and the Director of Food and Beverage. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre proper

Hilton Hotels - - Responsibilities: Provide information, recommendations and booking services for guest inquiries including directions, hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care; Process and deliver

Hilton Hotels - - Responsibilities: Assist with maximization of member and guest utilization of the Club for increasing member satisfaction and increasing revenues; Provides staff support on membership sales and member service related issues; Handle Club & Del Resort member relations, reservations

As an administrative assistant, or coordinator in the Food and Beverage department, you will be responsible for assisting and supporting Assistant Director of Food and Beverage and the Director of Food and Beverage. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre proper

As an administrative assistant, or coordinator in the Food and Beverage department, you will be responsible for assisting and supporting Assistant Director of Food and Beverage and the Director of Food and Beverage. The iconic Hotel del Coronado is looking for an Administrative Coordinator to join t

Hilton Hotels - - Responsibilities: Check guests in/out of hotel using hotel computer system; Coordinate and confirm verbally and via itinerary the guest arrival schedule and all planned activities; Make dining and other reservations for Shore House guests; Respond to all guests requests; make sugg

Hilton Hotels - - Responsibilities: Handle the arrival, hotel orientation and departure of all Shore House guests. Check guests in/out of hotel using hotel computer system. Book future hotel or Shore House reservations for guests.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount. Today, Hilt

Hilton Hotels - - Responsibilities: Greet guests and complete the registration process; Assist guests with check-out including processing payments; Use up-selling techniques to promote hotel services and maximize occupancy; Respond to guest inquiries and requests and resolve issues; Field guest com

Hilton Hotels - - Responsibilities: Assist Beach Village guests with check-in/check-out and reservations; Coordinate and communicate guest arrival schedules and planned activities; Provide personalized guest services and respond to requests to enhance the guest experience; Maintain cleanliness and

Hilton Hotels - - Responsibilities: Greet and acknowledge guests upon arrival in the shop; Demonstrate knowledge of merchandise, styling and pricing; Accurately total, process and collect payments from guests using the point-of-sale system; Wrap merchandise and pack orders for shipping; Assist in c

Hilton Hotels - - Responsibilities: Welcome guests and escorting them to their seats; Seat guests and manage the seating chart; Monitor restaurant activity to determine seating and dining flow; Perform opening and closing duties; Respond to guest inquiries and requests in a timely, friendly and eff

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. What are the benefits of working with Hilton? Hilton is proud to support the mental and

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in