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Job Description Join our team! At Hilton Garden Inn & Homewood Suites Miami Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service. Job Purpose: The Night Auditor is responsible for overseeing hotel operations during the overnight shift. This includes reconciling the day’s transactions, preparing financial reports, assisting guests with check-in/out processes, and ensuring general security and guest satisfaction. The Night Auditor ensures a smooth transition into the next business day while maintaining the hotel’s service and financial standards. Job Responsibilities: • Perform all audit procedures as set forth by the Hotel and company, daily., • Verify the status of all wake-up call requests and ensure they are properly handled., • Balance all cash receipts and work performed during the audit shift. Make deposits of cash., • Prepare the front office for the 'A' shift and reset day's business., • Act as a Guest Service representative and manager on duty during the nighttime hours., • Attend and actively participate in all front office meetings., • Participate in all training and cross training programs., • Take the initiative to greet guests in a friendly and warm manner., • Assist guests with check-in, check-out, and other overnight inquiries., • Handle guest requests and complaints professionally, escalating issues as needed., • Provide information about hotel services, local attractions, and transportation., • Update reservation systems, confirm bookings, and process cancellations/no-shows., • Audit and balance daily financial transactions, including room charges, taxes, and other revenue streams., • Reconcile credit card and cash transactions, resolving discrepancies as needed., • Prepare and distribute end-of-day financial and operational reports for management., • Post room charges, adjustments, and resolve billing inquiries., • Act as the main point of contact during overnight hours., • Monitor the property’s safety and security, ensuring guests and staff well-being., • High school diploma or GED (required)., • Ability to work full overnight shifts., • May require long periods of standing or working at a computer during the shift., • Flexibility to work overnight shifts, weekends, and holidays., • Professional demeanor and reliability for late-night responsibilities. HS Diploma or equivalent Full-Time Experience Minimum 1-year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Willing to train the right candidate. Benefits • Accrued Vacation, • Health Insurance, • Dental/Vision/401k

Job Description Position: Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses Location: Hotel - Miami Brickell Summary: We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description The Gale South Beach, Curio Collection by Hilton is looking for dynamic and driven talent to join our team. As a Front Desk Agent you will be responsible for the day to day shift operations at the Front Desk, completing daily tasks and checklists, satisfying guest’s requests or requirements and representing the hotel and brand as an ambassador of the hotel. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Menin rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. * Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. * Book reservations for those guests who approach the Front Desk. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Must possess basic computer skills. * General knowledge of the city where hotel is located and its attractions. * Extensive knowledge of the hotel, its services and facilities. Physical Demands * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. * Must be able to stand and exert well-paced ability for up to 4 hours in length. * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. * Must be able to exert well-paced ability in limited space. * Must be able to lift up to 15 lbs. occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. * Ability to spend extended lengths of time viewing a computer screen. * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDSEducation High school or equivalent education required. Experience One to two years of Front Office Experience in a hotel required.

Job Description Position: Corporate Sales Manager Salary: $60,000 plus Bonus Location: Hampton Inn & Suites by Hilton Hotel - Miami Brickell The Corporate Sales Manager is responsible for leading and managing a team of sales representatives within a corporate setting. They are responsible for developing and implementing sales strategies to maximize sales revenue, increase market share, and achieve ambitious sales targets. Fluent in English and knowledge of Spanish or Portuguese is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. The Corporate Sales Manager will also collaborate with various departments within the organization to ensure alignment and consistency in messaging and approach. Key responsibilities: 1. Develop and implement strategic sales plans to achieve corporate sales targets., 2. Lead, train, and motivate a team of sales representatives to drive sales performance and meet goals., 3. Identify new business opportunities and develop relationships with key clients to expand the customer base., 4. Monitor sales performance metrics and analyze data to identify areas for improvement., 5. Collaborate with marketing, product development, and operations teams to ensure alignment in strategies and goals., 6. Build and maintain strong relationships with clients and key stakeholders to foster long-term partnerships., 7. Stay current with industry trends, market conditions, and competitive activities to identify opportunities for growth., 8. Prepare and present regular sales reports and forecasts to senior management., 9. Ensure compliance with company policies and procedures, as well as legal and regulatory requirements., 10. Represent the company at industry events, conferences, and trade shows to promote products and services. Qualifications: • Bachelor's degree in Business Administration, Sales, Marketing, or related field., • Proven track record of success in corporate sales, with at least 5 years of experience in a sales leadership role., • Strong leadership, communication, and negotiation skills., • Ability to develop and execute strategic sales plans., • Experience in managing a high-performing sales team., • Excellent analytical and problem-solving abilities., • Proficiency in CRM software and Microsoft Office Suite., • Strong customer relationship management skills., • Ability to travel as needed. The Corporate Sales Manager plays a critical role in driving revenue growth and expanding market presence for the organization. This position offers a competitive salary, performance-based incentives, and opportunities for career advancement within the company. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Food & Beverage Manager / Guest Services Manager - Hybrid position: We’re looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets., • Must be Trained to assist at front desk during off-peak hours or when needed., • Trained and ready to fill in for any F&B position or shift that is needed., • Support other Departments on peak hours or when needed., • Hiring, training, supervising, scheduling of all F&B staff., • Developing staff for future promotions within F&B., • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance., • Planning, coordinating and distributing the work among all F&B personnel., • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image., • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations., • Maintain standards of food and beverage quality and guest service quality., • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget., • Contribute to the profitability and guest satisfaction perception of other hotel departments., • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel., • Maintain inventory control procedures and reporting., • Inventory, Cost Control, ordering food, beverage and supplies within department’s budget., • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations., • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions., • Receive departmental related guest concerns and ensures corrective action is taken., • Ability to communicate effectively with guests and fellow team members., • Commitment to deliver excellent services and quality to every guest and every task, every time., • Ensure OSHA, ADA and Health policies are adhered to., • Others that may have not been included on this list. • $1,000 Sign-on bonus to OnQ and/or PEP certified candidate, • Plus, Quarterly Performance Bonus., • Sign-on Bonus payable after successful completion of initial 90-day employment period., • Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

Job Description Join our team! At Hilton Garden Inn Miami, Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality food and service. Job purpose: Responsible for the breakfast service for our guests and ensures a quality dining experience for them. Provide a safe, clean and healthy environment. This includes well-cooked quality food, pleasing presentation, and excellent service. Food handler's card required. Job responsibilities: Position requires a dependable person capable of accepting responsibility and following through on assignments. The successful candidates must be personable and committed to exceptional guest service and 100% satisfaction through pleasant and professional guest interactions as well as demonstrate good judgment and common sense. Job skills: Must provide and maintain a safe, clean and healthy environment that is safe for everyone, adhere to all company, state, federal and OSHA safety requirements and follow emergency requirements/policy and how to act upon them. Job Requirements: Requires grasping, lifting, bending, squatting, and physical labor, standing, sitting, walking, and reaching over head, repetitive motions, writing, listening ability, visual acuity, and good speaking skills. Must be able to physically lift, push or pull a minimum of 50 lbs. consistently without assistance. Candidates must be able to tolerate cleaning and other chemicals daily. Also, the position may have exposure to allergens such as peanuts, chemicals etc. The requirement to treat others with courtesy, dignity and respect in the workplace at all times to maintain a positive guest and associate environment. Job Type Full-Time/Part-Time Schedule Flexible schedule Benefits • Accrued Vacation, • Holiday Pay, • Health Insurance, • Dental/Vision/401K, • Discounted Hilton Hotel Stays Come and Join Us…

Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits • Major Medical, Dental, and Vision Insurance, • Life Insurance, • Legal Shield and Identity Theft Protection, • Accident/ Critical Illness/ Hospitalization Insurance, • Pet Insurance, • Paid Time Off, • Welcome guests to the hotel and assist them with check-in and check-out processes, • Manage reservations and bookings, • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services, • Address guest complaints and resolve issues in a timely and professional manner, • Process payments and maintain accurate records, • Assist guests with luggage and transport arrangements, • Coordinate with other departments to ensure guests' needs are met, • Maintain a clean and organized front desk and lobby area, • Up-sell hotel services and amenities to guests, • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigating or analyzing out-of-balance situations., • Making adjustments or corrections to accounts as needed., • Printing and distributing various computer audit reports., • Completing required revenue and expense reports., • Preparing guest folios for Express Check-out., • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Join our team! At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service. Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: • At all times employees must be attentive, friendly, helpful, and courteous to all guests, managers, and other employees, • Greet, register, and assign guestrooms per reservation details, • Answer reservation requests, change requests, and cancelations in a timely manner, • Coordinates with fellow departments to meet and exceed guest satisfaction, • Answer all guest inquiries pertaining to hotel services and local attractions, • Record all guest incidents, comments, and complaints and communicate them to the hotel supervisor and management team, • Verify that all in-coming and in-house guests have valid methods of payment, • Counts bank at the beginning and end of shift, secure bank, • Manually post charges from all hotel outlets to appropriate guest folios, • Maintain open communication with housekeeping to ensure rooms have been properly vacated and cleaned, • Answer all inbound calls within three rings, • Ensure the completion and signature of the Front Desk Shift Checklist, • Inform guests of any existing brand or hotel specific updates that will affect their stay, • Speak clearly and listen carefully., • Use personal judgment and specialized knowledge to give information to people., • Communicate well., • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Education HS Diploma or equivalent. Experience Minimum 1-year Front Desk Agent, general office, or customer service experience; OR an equivalent combination. Job Type Full-Time/Part-Time Benefits • Accrued Vacation, • Holiday Pay, • Health Insurance, • Dental/Vision/401K, • Discounted Hilton Hotel Stays Come and Join Us...