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Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Engineer performs a variety of maintenance and repair tasks in guest rooms and common spaces in order to keep the hotel in compliance and ensure the safety of hotel guests, associates, and vendors. Duties & Responsibilities: • Maintain the basic upkeep of all room and common areas by ensuring all furniture, appliances, and electrical equipment such as televisions, refrigerators, and light fixtures are in working order, • Organize supplies and make sure equipment is ready for the next day, • Maintain high safety standards – follow guidelines and tell supervisor about any incidents, dangerous conditions, or unsafe equipment, • Take responsibility for the safety and cleanliness of areas inside and outside the hotel, such as the car park and pool., • Keep an eye out for improvements – follow the preventative maintenance calendar and keep everything in working condition, • Keep supervisor or duty manager in the loop and notify them of any low-running supplies, • Take on extra duties as and when the team is in need., • Additional tasks may be assigned at any given time Requirements: Qualifications: • High school education or GED, • 2-3 Years of hotel maintenance experience, • Customer service experience, • Ability to effectively prioritize tasks, • Thrives in a flexible environment and has the ability to switch tasks quickly, • Basic maintenance certification/accreditation preferred, • Is a team player, • Ability to communicate effectively, both verbal and written, • Ability to work weekends and evenings (required) Benefits: • Competitive salary, • Annual review with increase potential, • 401k program with company match, • Additional benefits may be available Arbor’s Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient., • Lead with Heart - Be kind, passionate and hospitable., • Be Accountable - Take ownership and deliver results., • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change., • Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Human Resources Manager for the Crowne Plaza Downtown in Kansas City, MO. Pay is $50,000 to $65,000 Depending on years of experience Job Purpose: Coordinate, administer and report on various human resource programs, system and procedure to aid in the attraction, retention and motivation of employees in accordance with policies, procedures and government laws and regulations while promoting a safe, fair, positive work environment. The position is responsible for recruiting and hiring primarily hourly employees and daily administration of various salary, benefit, government and employee relations programs. Recommends and implements procedural/process changes. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Recruit, screen, interview, perform reference checks and coordinate department interviews for hourly and salaried candidates while maintaining the applicant flow logs to ensure quality hires and compliance with federal, state and local laws and regulations. Manage the employment process from recruitment to hiring., • Position the hotel as the "preferred employer" in the area by maintaining community relations with referral agencies to maintain strong applicant flow., • Coordinate and conduct employee orientation to introduce the employee to the hotel/company and ensure the appropriate information is disseminated and the appropriate forms are completed and processed: to include but not limited to, new hire forms, tax forms, benefit enroll forms, I-9 forms and an overview to the company handbook and employee policies., • Communicate, educate and administer the employee benefit program in a timely, accurate manner: act as the intermediary with the insurance and retirement plan administrators, reconcile all monthly billings to in-house roster, and coordinate and control all benefit notifications, enrollment, administration and audits including reimbursement, vacation, sick leave, leave of absences, jury duty pay, and 401(K) plans., • Assist in the development, coordination, and implementation of various employee relations programs and events to ensure consistent administration and reduction of turnover. Provide open communications and promote a positive and pro-employee work environment., • Bring all sensitive employee related information to the attention of the Human Resources Director in all instances to limit liability., • Handle complex employee relations issues confidentially, • Prepare/monitor Payroll Action Forms & input/update Payroll new hires, terms and daily changes to ensure accurate, up-to-date information is available for payroll and management., • Process forms and respond to written and oral inquiries regarding verification of employment, wages, unemployment compensation and worker's compensation claims, in a manner which is consistent and ensure that liability is minimized., • Maintain employee records, files and the human resource office systems., • Compile various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. Prior Human Resources Hotel Experience ADP Workforce Now Experience Preferred Bi-lingual - English and Spanish would be helpful but not required High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must have basic PC knowledge, minimum typing speed of 45 wpm, ability to write and communicate professionally, bi-lingual fluency a plus., • Must be hospitality oriented, and possess the ability to complete multiple tasks simultaneously., • Requires thorough knowledge of a technical field or the practices and procedures of a professional field in order to perform non-repetitive analytical work., • May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines., • May require supervision/management skills., • Excellent hearing required to hear employee concerns, conduct interviews, phone work., • Excellent vision required to review documentation, judge appearance, read applications, file records., • Excellent speech communication skills required to conduct interviews, counseling sessions, phone work., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service Supervisor at the Marriott KC Airport in Kansas City, MO Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests., • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation., • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service., • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. ** Previous Front Desk experience required - Marriott preferred This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Airport Shuttle Bus Driver- Full Time for the Kansas City Airport Marriott- Kansas City, MO. This role requires open availability including evenings, weekends and overnights. Must have valid unexpired CDL License Job Purpose: To maximize guest satisfaction by providing shuttle service in a timely manner; by providing exceptionally friendly service in a safe, clean van or company vehicle. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Transport guests to/from assigned destinations using property vehicle upon request., • Document all trips prior to the start of and at the conclusion of each trip. Comprehend and abide by all traffic regulations while transporting customers., • Maintain facility vehicles in working order. Inspect property vehicles for damage and cleanliness., • Check tire pressure and fluid levels for property vehicle, and refuel as necessary., • Notify appropriate personnel of any vehicle maintenance needs. Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor., • Report accidents, injuries, and unsafe work conditions to manager. Park vehicle in designated location when not in use., • Check luggage in and out of luggage closet using proper procedures., • Assist in answering telephones when needed. Assist guests with luggage by lifting luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles., • Safely drive company vehicle., • Welcomes guests upon arrival in the most welcoming demeanor possible., • Assists guests with baggage., • Helps guests in and out of vehicle. Opens lobby doors., • Parks and retrieves van as needed for service., • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding directions and hotel services and local attractions. **Must have a current unexpired valid CDL License High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Most work tasks are performed in a variety of environments., • Temperature is moderate and controlled by hotel environmental systems; however, will be required to work outside during the course of the day to assist with luggage and transportation., • Length of time of these tasks may vary from day to day and task to task., • Must be able to stand and exert well-paced mobility for up to 4 hours in length., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to exert well-paced ability in limited space., • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks., • Must be able to bend, squat and lift up to 50-75 lbs. on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 200 lbs. on a regular and continuing basis., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays. Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Server for the AC Hotel in Kansas City, MO. $10.70-$11.70 plus tips Job Purpose: Under general supervision, provides prompt and courteous food service to restaurant customers. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Responsible for greeting every guest with a smile and positive attitude, • Prepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes., • Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people., • Take guests' food and drink orders and ensure that all orders are accurate and brought to each table in a timely manner, • Assist with setting tables and rearranging tables to accommodate larger parties, • Provide a safe working environment by ensuring compliance with safety programs, Health, • Department requirements, and job safety analysis., • Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • All associates must maintain a neat, clean and well-groomed appearance per Company Standards, • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment., • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee discount, • Flexible schedule, • Flexible spending account

No experience requited, hiring immediately, appy now.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Full and part time postions available.

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives. They are the lead front desk support for the Operations Manager, assisting with the accounting and human resources functions of the Front Office. The main focus of the role is the training, supervising, and scheduling of the front desk team. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent. Duties & Responsibilities: • Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions, • Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, • Responsible for the supervision of the security of cash, credit card transactions, and guest information, • Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel’s property management system to maximize revenue through occupancy and rate adjustments based on market conditions, • Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff, • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered., • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner, • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management, • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner, • Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s), • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, • Regularly sell hotel rooms through direct client contact, • Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services, • High School diploma or equivalent required, • Two years of previous hotel front desk experience required, • Ability to speak, read, and write fluent English; other languages beneficial, • Professional verbal and written communication skills, • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred, • Problem solving, reasoning, motivating, organizational and training abilities preferred, • Experience with Microsoft Office and Opera systems required, • Frequently standing up, bending, climbing, kneeling, and moving about the facility, • Carrying, lifting or pulling items weighing up to 50 pounds, • Frequently handling objects and equipment, • Will be required to work mornings, evening, weekends, and holidays Benefits: • Competitive salary, • Annual review with increase potential, • 401k program with company match, • Additional benefits may be available Arbor’s Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient., • Lead with Heart - Be kind, passionate and hospitable., • Be Accountable - Take ownership and deliver results., • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change., • Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job DescriptionSalary: $14-15/hour plus benefits Job Description: Hotel Front Desk Associate Job summary Our guest service associates are the face of our hotel team. The actions, attitude and demeanor of our front desk team has a significant impact on our guests experience, and thus on our business. In addition to delivering remarkable hospitality, our guest service associates serve as the person in charge, responsible for handling emergencies and following proper procedures when a manager is not on site. Compensation & Benefits • Competitive hourly wage (this is a non-exempt hourly position)., • Performance reviews with raise eligibility at six months, 12 months, then annually., • Quarterly bonus plan with revenue sharing and team performance incentives., • Health, vision and dental insurance for full-time (30+ hours per week) employees., • Paid time off for full-time employees., • Up to $2400 referral bonus for referring new employees (per referral, see handbook for details)., • 401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details)., • Hotel discounts for employees, family and friends through brand discount programs., • Opportunities for promotions into leadership roles. Job responsibilities • Maintain a physical presence at the front desk unless on break or work responsibilities require stepping away from the desk., • Serve as person in charge of the hotel when managers are not present. This responsibility includes understanding and mastering emergency procedures and policies., • Manage traditional hotel front desk responsibilities including answering phones, guest check-in and check-out, billing and payment collection, etc., • Follow all hotel processes and procedures regarding communication, tracking, completing logs and reports, cleaning, and following and completing tasks outlined on shift checklists., • Log, respond to and fulfill guest requests cheerfully in accordance with hotel policies., • Identify and resolve guest service issues and frustrations in accordance with hotel policies., • Complete and follow alcohol training as directed or required by government regulations, franchisors, and hotel management., • Complete and retain training as directed by managers/trainers, including brand training, company training and in-person instruction. Note taking is encouraged., • Assist with housekeeping, laundry and food and beverage operations as needed and directed by management., • Communicate and collaborate with other hotel departments including housekeeping and maintenance to ensure a seamless guest experience., • Attend mandatory company meetings and trainings as directed by hotel management., • Handle other tasks and responsibilities as needed/directed by hotel management. Qualifications • A positive attitude and a commitment to working as part of a small team., • Passionate about delivering excellent guest service in every guest interaction., • Able to consistently arrive at work on time and fully complete scheduled shifts to avoid creating extra unexpected work for other team members., • Flexible schedule able to work weekdays, weekends, and holidays (weekend/holiday availability required). Changes in schedule availability from what was discussed during the hiring process may result in a reduction of scheduled shifts., • Comfortable understanding and adhering to emergency procedures and working as the only front desk associate working during most shifts., • Strong computer skills, organization skills and attention to detail., • Ability to multitask and handle multiple responsibilities at once., • Excellent communication skills (important both for guests and internal collaboration)., • Able to handle stressful situations and solve problems in a calm, professional manner., • Physically able to perform all responsibilities including but not limited to standing for an entire shift, bending, stooping, kneeling, reaching, and lifting up to 50 pounds., • Able to successfully pass a drug test and background check., • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily and with or without reasonable accommodation. About TS2 Hospitality TS2 Hospitality () is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open. We are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. TS2 Hospitality provides equal opportunity to all applicants and employees in all aspects of employment regardless of race, color, religion, gender, age, ancestry, national origin, disability, genetic information, sexual orientation, gender identification, veteran status, or other status protected by law. Our vision: We deliver remarkable hospitality by encouraging excellence in each other. Our values: We are family | We are selfless servants | We own it | We will straight talk | We have fun!

Job DescriptionSalary: $15-16/hour plus benefits Job Description: Hotel Front Desk Associate Job summary Our guest service associates are the face of our hotel team. The actions, attitude and demeanor of our front desk team has a significant impact on our guests experience, and thus on our business. In addition to delivering remarkable hospitality, our guest service associates serve as the person in charge, responsible for handling emergencies and following proper procedures when a manager is not on site. Compensation & Benefits • Competitive hourly wage (this is a non-exempt hourly position)., • Performance reviews with raise eligibility at six months, 12 months, then annually., • Quarterly bonus plan with revenue sharing and team performance incentives., • Health, vision and dental insurance for full-time (30+ hours per week) employees., • Paid time off for full-time employees., • Up to $2400 referral bonus for referring new employees (per referral, see handbook for details)., • 401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details)., • Hotel discounts for employees, family and friends through brand discount programs., • Opportunities for promotions into leadership roles. Job responsibilities • Maintain a physical presence at the front desk unless on break or work responsibilities require stepping away from the desk., • Serve as person in charge of the hotel when managers are not present. This responsibility includes understanding and mastering emergency procedures and policies., • Manage traditional hotel front desk responsibilities including answering phones, guest check-in and check-out, billing and payment collection, etc., • Follow all hotel processes and procedures regarding communication, tracking, completing logs and reports, cleaning, and following and completing tasks outlined on shift checklists., • Log, respond to and fulfill guest requests cheerfully in accordance with hotel policies., • Identify and resolve guest service issues and frustrations in accordance with hotel policies., • Complete and follow alcohol training as directed or required by government regulations, franchisors, and hotel management., • Complete and retain training as directed by managers/trainers, including brand training, company training and in-person instruction. Note taking is encouraged., • Assist with housekeeping, laundry and food and beverage operations as needed and directed by management., • Communicate and collaborate with other hotel departments including housekeeping and maintenance to ensure a seamless guest experience., • Attend mandatory company meetings and trainings as directed by hotel management., • Handle other tasks and responsibilities as needed/directed by hotel management. Qualifications • A positive attitude and a commitment to working as part of a small team., • Passionate about delivering excellent guest service in every guest interaction., • Able to consistently arrive at work on time and fully complete scheduled shifts to avoid creating extra unexpected work for other team members., • Flexible schedule able to work weekdays, weekends, and holidays (weekend/holiday availability required). Changes in schedule availability from what was discussed during the hiring process may result in a reduction of scheduled shifts., • Comfortable understanding and adhering to emergency procedures and working as the only front desk associate working during most shifts., • Strong computer skills, organization skills and attention to detail., • Ability to multitask and handle multiple responsibilities at once., • Excellent communication skills (important both for guests and internal collaboration)., • Able to handle stressful situations and solve problems in a calm, professional manner., • Physically able to perform all responsibilities including but not limited to standing for an entire shift, bending, stooping, kneeling, reaching, and lifting up to 50 pounds., • Able to successfully pass a drug test and background check., • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily and with or without reasonable accommodation. About TS2 Hospitality TS2 Hospitality () is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open. We are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. TS2 Hospitality provides equal opportunity to all applicants and employees in all aspects of employment regardless of race, color, religion, gender, age, ancestry, national origin, disability, genetic information, sexual orientation, gender identification, veteran status, or other status protected by law. Our vision: We deliver remarkable hospitality by encouraging excellence in each other. Our values: We are family | We are selfless servants | We own it | We will straight talk | We have fun!

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the AC Hotel in Kansas City, MO. $16.25 - $17.25 based on experience Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer the telephone promptly and properly, being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(K), • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Fairfield Inn Kansas City at the Legends in Kansas City Kansas. Part Time, $16.00 Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Life insurance, • Referral program

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Exciting opportunity at DoubleTree by Hilton Hotel Kansas City - Overland Park! We are looking for a customer-oriented leader to

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Exciting opportunity at DoubleTree by Hilton Hotel Kansas City - Overland Park! We are seeking a housekeeping professional to jo

What is it like working for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. DoubleTree by Hilton Hotel Kansas City Overland Park is seeking a Senior Event Mana

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Exciting opportunity at DoubleTree by Hilton Hotel Kansas City - Overland Park! We are looking for a customer-oriented leader to