New York
Job Description Salary: $90000 - $100000 / year Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Event Manager is responsible for the end-to-end planning, strategic development, coordination and on-site execution of high-profile and complex meetings and events within the Client Center. Serving as the primary client contact from initial request through day-of execution, the Event Manager consults with meeting hosts on event objectives, experience design, creative solutions and the optimal use of client spaces and services. This role interacts regularly with VIP clients and the Executive suite and requires a refined, white-glove service approach, sound judgment and the ability to lead event operations across multiple internal teams and service partners. The Event Manager is empowered to make timely operational decisions and resolve issues during events, while escalating matters to the management team when appropriate based on scope, risk or impact. All team members will embrace and maintain the Hospitality Core Values of honesty, integrity and responsibility. Key Responsibilities: • Deliver a high-touch, luxury hospitality experience for clients, executives and guests, consistently anticipating needs and exceeding expectations., • Own the complete event lifecycle for assigned high-profile and complex meetings and events, from initial inquiry and discovery through planning, execution and event closeout., • Serve as the primary point of contact and trusted event advisor for meeting hosts, translating business objectives and client needs into thoughtful event strategies and experiences., • Consult with clients on event concept, experience design, agenda flow, room selection, space utilization, service options and creative solutions appropriate to the Client Center., • Lead planning meetings, site visits, walkthroughs and follow-up discussions with meeting hosts to confirm objectives, requirements, timing and responsibilities., • Coordinate all event services, including audio visual, food and beverage, room setups, facilities, signage, materials, security requirements and special requests., • Lead the day-of operational execution of complex and VIP events, directing internal teams and service partners to ensure all elements are aligned and delivered to standard., • Act as the on-site operational lead for assigned events, making timely decisions related to service recovery, vendor issues, room changes and logistical conflicts, and escalating significant issues to the Client Center Manager as appropriate., • Manage the day-to-day performance of event service partners, setting clear expectations, addressing service gaps in real time and ensuring delivery meets Client Center standards., • Proactively identify event risks, dependencies and potential conflicts and develop practical contingency solutions to protect the client and guest experience., • Quickly identify and resolve room booking conflicts in partnership with the reservations team and other stakeholders., • Ensure all event requirements are accurately documented in the reservations system and communicated to the appropriate operational teams and service partners., • Prepare and distribute detailed event documentation, including floor plans, event resumes, BEOs, work orders, timelines and other materials required for successful execution., • Lead daily and weekly planning discussions for assigned events, communicating critical details, changes, risks and operational requirements to relevant teams and vendor partners., • Lead pre-conference meetings with clients, internal departments and service partners to confirm event readiness, roles, responsibilities and escalation protocols., • Conduct pre-event room and service checks to verify spaces, technology, catering, signage and other event elements are prepared according to confirmed requirements., • Maintain visible ownership throughout event execution, monitoring service delivery, responding to changing priorities and resolving guest, client and operational needs calmly and professionally., • Establish and maintain positive, professional relationships with clients, executives, internal stakeholders and vendor partners through accurate, timely and proactive communication., • Ensure required approvals and billing information associated with event services are captured and routed in accordance with established procedures., • Maintain strong working knowledge of Client Center standard operating procedures, service capabilities, reservations systems, spaces and event resources., • Provide support and subject-matter guidance on complex event planning and execution when needed, without direct people-management responsibility., • Maintain flexibility to support evening and weekend events as business needs as require.Key Competencies:, • Demonstrated expertise in luxury hospitality and executive-level event service, with the ability to anticipate needs and deliver a consistently polished client experience., • Advanced end-to-end event management skills, including discovery, strategic planning, experience design, logistics and on-site execution., • Strong client consultation skills with the ability to translate objectives into creative, practical and service-focused event solutions., • Excellent organizational and prioritization skills, with the ability to manage multiple complex events and rapidly changing priorities simultaneously., • Exceptional judgment, problem-solving and decision-making skills, including the ability to determine when independent action is appropriate and when escalation is required., • Confident operational leadership presence with the ability to align internal teams and service partners during high-profile and time-sensitive events., • Strong vendor and service-partner management skills with the ability to set expectations, monitor day-to-day performance and address service issues constructively., • Exceptional attention to detail and follow-through, with a strong understanding of event dependencies and operational risk., • Excellent oral and written communication skills, including confidence communicating with executives, VIP clients and cross-functional stakeholders., • Ability to remain calm, discreet and solution-oriented in a fast-paced, high-demand environment., • Strong computer skills and knowledge of office technology, event technology and reservation systems., • Discreet, ethical and committed to maintaining a high degree of confidentiality.Collaborative, accountable and committed to operational excellence and ownership beyond one’s immediate job domain.Qualifications:, • Minimum of 7 years of progressive experience managing complex meetings and events, preferably in a financial services, executive, corporate, conference center or luxury hospitality environment., • Demonstrated experience independently managing high-profile events from initial client request through on-site execution., • Strong working knowledge of audio visual, catering, event production, room setups and related event services., • Experience leading cross-functional event operations and coordinating multiple internal teams and external service partners., • Experience working directly with senior executives, VIP clients and other high-touch stakeholders preferred., • Working knowledge of event resources and service providers within the local market preferred., • Degree in Hospitality Management, Event Management Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1563672 Rapport a specialized division of FLIK Hospitality Group
