Hotel customer service jobs in North Bergen, NJ - Page 4Create job alerts

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: Guest Ambassadors communicate with guests looking to make or cancel reservations. They greet guests on arrival, direct them to where they need to be, issue wristbands, and collect payment information. Essential Duties and Responsibilities: * Accurately book, change and cancel spa appointments. * Acknowledge and greet everyone who enters and leaves the spa. * Ensure that the check-in, check-out and payment process is handled in accordance with company policy. * Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. * Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. * Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. * Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. * Handle guests’ questions and concerns promptly, professionally and courteously. * Maintain complete confidentiality in all guest matters in accordance with company policy; * Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. * Maintain a clean, safe, fully stocked and well organized work area. * Ensure adequate stock of supplies and equipment; inform management when stock is low. * Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. * Maintain a positive attitude and contribute toward a quality work environment. * Regularly attend, participate in and support training and staff meetings for the spa. * Communicate to management any and all occurrences involving staff or guests in the spa that require attention. * Perform other duties as assigned by Management. Skills, Abilities and Experience: * Minimum of 3 years’ of experience as a Front Desk personnel or as Customer Service Representative OR Minimum of 3 year of employment within a Hotel environment or Spa * Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Job Description JOB TITLE: Front Office Ambassador REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job DescriptionRole: Client Success Manager Pay range: $50,000-65,000 base salary, plus commission and equity opportunities. Location: Training will take place in NYC, with potential placement in a high-demand market discussed prior to hiring, such as Miami, Los Angeles, San Francisco, or New York City. This role includes occasional travel to client sites for implementation support, training, or quality assurance checks to ensure a successful launch and ongoing satisfaction. Reports to: Client Success Lead What’s driving this hire: As Chexology continues to grow its client base across new markets and industries, we’re expanding our Client Success team to ensure every customer has a seamless onboarding experience and ongoing support. This role is crucial in maintaining strong client relationships, enhancing retention, and helping our clients maximize the value of our platform. With an increasing number of high-profile and international accounts, we need an additional CSM to help manage our growing portfolio and uphold our high standards for client experience. You’ll thrive in this role if you: • Are energized by helping others succeed and take pride in delivering a top-notch client experience., • Communicate clearly, listen actively, and build trust through responsiveness and follow-through., • Enjoy solving problems, thinking on your feet, and adapting to different client needs., • Can juggle multiple priorities without losing attention to detail., • Serve as an external product champion, advising clients on best practices to ensure long-term success and account growth., • Coordinate account setup logistics during new client activations, including usage analysis and proactive follow-up., • Prepare and deliver onboarding materials, including client questionnaires, checklists, and standard operating procedures (SOPs)., • Respond to assigned client support requests and escalate issues when necessary., • Maintain accurate client records in Salesforce and other internal systems., • Track onboarding progress, renewal timelines, and key milestones in shared trackers., • Support the Client Success Lead and fellow CSMs with account-related tasks., • Participate in weekly team meetings and provide regular updates on progress., • Collaborate cross-functionally with Operations, Sales, and Product to ensure seamless onboarding and ongoing support., • Contribute to the creation and improvement of client training materials and documentation., • Experience in customer-facing roles such as client success, support, retail, hospitality, or other service-oriented positions., • Excellent communication and organization skills., • Ability to juggle multiple tasks and shift priorities quickly., • A collaborative, can-do attitude with a desire to grow within the company., • Enthusiasm for using data to inform decisions and a willingness to learn and navigate tools like Salesforce, Asana, and Metabase., • Medical, dental, and vision insurance with a $400 monthly employer contribution., • 401(k) plan to support your long-term financial goals., • Flexible PTO policy, plus holiday office closures, to recharge., • Company-provided laptop and tools to help you do your best work.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job Description POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Process accurate billing and payments, ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed., • Handle challenging situations and resolve guest complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences., • Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information., • Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy., • Run daily reports while maintaining and completing daily task list., • Adhering to hotel policies, procedures, and standards, including data privacy and security., • Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected., • Perform Switchboard duties, other administrative duties and direct calls as needed., • Participate in any training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team.KNOWLEDGE, EXPIERENCE AND SKILLS, • A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required., • Experience with Opera preferred., • Knowledge of the city, particularly tourist attractions., • Professional demeanor, strong ethical standards, and the ability to maintain confidential information., • Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems., • Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management., • Excellent organizational skills and attention to detail, with the, • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude., • Proficiency in basic computer skills, including knowledge of scheduling, • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required., • Commitment to upholding the highest standards of customer service, professionalism, and integrity.PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:, • Ability to stand for extended periods and work in a fast-paced, • environment., • Endurance to withstand long hours of standing, walking, and repetitive motions., • Lift and carry objects weighing up to 30 pounds., • Flexibility to bend, stoop, reach, and perform physical tasks. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H

Job Description This is a remote position. We are seeking an outgoing individual for our Booking Specialist opportunity! As a Specialist, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This position is great for anyone who absolutely loves to travel and help others. Booking Specialists handle the research and booking process for clients, this can include airline, hotel accommodation, car rentals, and event/ticket sales. Anyone with an outgoing personality, who loves to travel is highly encouraged to apply! Roles & Responsibilities · Research, Create, and Execute exceptional itineraries for clients · Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs · Review budgets, and plan trips according to client’s budget constraints · Create promotional materials to utilize · Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc.…) · Effectively communicate with clients pre/post travel Requirements Requirements · Must be at least 18years of age, and be authorized to work within the US. · Must be fluent in English · Must be able to effectively communicate with clients (strong sales background a plus) · Must have a smartphone with internet access, laptop recommend but not required · Personal travel experience is a huge plus, however not required · Previous experience in customer service or hospitality also a plus, but not required Benefits Benefits · Earn your own IATA card · Discounted travel · Extremely flexible hours · Part-time or Full-time available

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you decide to accept it… The Sales Coordinator supports the sales team administratively to produce unrivaled hotel events and guest experiences. The details include organizing and coordinating event setup requests, guest chamber reservations, contracts and proposals, amenities and other administrative bits and bobs that come up. Communication and collaboration are king (or queen) and although this position starts on the sales team, they work with every hotel department to ensure each guest stay or group goes off without a hitch. It helps if the guest sings our praises too. Let’s face it! This is the job that makes the world go round… The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Ring. Ring. That’s the phone and we need an outstanding, professional, proactive representative of the Virgin Hotels brand to pick it up. This is the first point of sale and will set the tone for the rest of the Virgin experience., • A site inspection is a tour with a potential client highlighting our awesome event space and guest chambers. This is muy importante at the hotel and takes a lot of preparation. The Catering & Events Coordinator will support the catering team by preparing a client overview, distributing to the hotel, prepping the guest chambers and even brainstorming a cool amenity., • We are looking for a vibrant whippersnapper who see a future on the sales team. You give us great energy and a thirst for learning and we will give you an awesome education. What qualities are we looking for? You got skills? If you are able to perform the following, then you have come to the right place… • Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team., • Ability to break down barriers and resolving potential conflicts swiftly and effortlessly, • Strong communication and presentation skills to all levels of management, • Creativity and innovation are essential!, • Ability to think outside the box and approach all issues with a completely fresh approach, • Ability to anticipate needs and over deliver wherever possible, • Report to designated shift in assigned attire on time (if applicable), • Flexibility to work different shifts, including on the weekends, holidays and nights., • Candidates must think on their feet and use their initiative to solve problems and deliver solutions, • Excellent customer relations, communication, presentation and organization skills of utmost importance, • Comply with all safety and health department procedures, as well as, all state and federal liquor laws., • Able to change direction and work on multiple project aspects at once, • Enthusiastic, passionate, able to enthuse and motivate others, • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service Background must-have: • Current, legal and unrestricted ability to work in the United States, • High school equivalent or education required, • Minimum 1-2 years of previous sales administrative experience, • Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone, • Proficient in MS Outlook, Excel, Word and PowerPoint

Job Description Location Available: • Paid time off, • Medical/Vision benefits, • Referral bonuses, • Retirement Plan, • Mentorship Program, • Learning and Leadership opportunities, • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business. Responsibilities • Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management., • Track all package deliveries, daily activities, and amenity reservations using building software program., • Inform residents of incoming visitors & direct visitors., • Review access control cameras to ensure the safety of the residents., • Manage administrative requests on behalf of Property Managers., • High School Diploma, • Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc).., • Excellent written and verbal communication skills in the English language., • Able to multi-task and good time management skills., • Confident, polite, friendly, and self-assured attitude., • Well-groomed, professional appearance., • Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs., • 1 year of office/administrative experience., • 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess. Contact us:

Job Description ROLE SUMMARY: The Concierges maintain a professional and courteous environment by providing the highest standard of customer service to residents, contractors, and guests. Our Lobby staff monitors all visitors and packages, maintains the lobby and main entrance appearance, amongst other duties. Please note overtime may be required and the shift may change at any time due to operational needs. CORE RESPONSIBILITIES: • Approach all encounters with residents, guests, contractors, and colleagues in a gracious, attentive, courteous, and service-oriented manner., • Respect the privacy, information, perspectives, priorities, time, and resources of each individual., • Know the names of all residents and frequent guests., • Greet all residents and guests confidently and cordially upon entering the property., • Communicate resident concerns to property management., • Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair., • Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Gotham’s standards, as required by the employee handbook., • Maintain accurate records of incoming and outgoing packages and deliveries., • Maintain the cleanliness of the lobby and adjacent areas., • High School diploma or equivalency (GED) required., • Related experience in the hotel, hospitality, or service industries., • Positive, outgoing, and attentive demeanor., • Strong oral, listening, organizational, and written skills including proficient word processing and strong computer knowledge including programs such as BuildingLink, Microsoft Word, Excel, and Outlook., • Must be able to work Eight (8) hour shifts, • Must be available to work late at night or early in the morning and overtime when required., • Must be comfortable working with, and around, large groups of people., • Must be able to lift up to 35 lbs, • Training and development programs, • Local Union Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K).Company DescriptionFounded in 1912, Gotham is a New York real estate developer, owner and property manager delivering smart and stylish life experiences that transform the buildings and neighborhoods where residents live, work, shop and dine. Its three business divisions, Gotham Development, Gotham Properties, and Gotham Hospitality, offer a diverse and evolving portfolio of luxury rentals, condominiums, retail and mixed-use spaces, a full-service property management business, and the artisanal food halls Gotham West Market and Gotham Market at The Ashland. Gotham has over 100 years of experience constructing and developing high quality mixed-use buildings throughout New York. Gotham’s long track record of success in developing homes for low, moderate, and middle income residents in New York City is possible thanks to successful partnerships with public agencies, not-for-profits, other developers and land owners. Following development and construction, Gotham’s in-house property management division seamlessly transitions into ongoing building and community management, operating vibrant and engaging communities in the neighborhoods it builds in. Gotham is an equal opportunity employer. Gotham does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or other applicable legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.Founded in 1912, Gotham is a New York real estate developer, owner and property manager delivering smart and stylish life experiences that transform the buildings and neighborhoods where residents live, work, shop and dine. Its three business divisions, Gotham Development, Gotham Properties, and Gotham Hospitality, offer a diverse and evolving portfolio of luxury rentals, condominiums, retail and mixed-use spaces, a full-service property management business, and the artisanal food halls Gotham West Market and Gotham Market at The Ashland.\r\n\r\nGotham has over 100 years of experience constructing and developing high quality mixed-use buildings throughout New York. Gotham’s long track record of success in developing homes for low, moderate, and middle income residents in New York City is possible thanks to successful partnerships with public agencies, not-for-profits, other developers and land owners. Following development and construction, Gotham’s in-house property management division seamlessly transitions into ongoing building and community management, operating vibrant and engaging communities in the neighborhoods it builds in.\r\n\r\nGotham is an equal opportunity employer. Gotham does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or other applicable legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Responsibilities • Welcome residents and visitors upon entrance and confirm access to property, • Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, • Understand residents needs and provide them with personalized solutions., • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations, • Arrange for repair orders, moves and amenity bookings, • Answer the phone and make reservations, take and distribute messages or mail and redirect calls, • Respond to complaints and find the appropriate solution Requirements • Proven experience as concierge; experience in customer service or relevant role is an advantage, • Proficiency in English; multilingual is strongly preferred, • Excellent communication skills, • Polite and confident with a great deal of patience, • Ability in multitasking and time-management, • Aptitude in resolving issues with a customer-focused orientation, • High school diploma; degree in hotel management or relevant field will be a plusCompany DescriptionStaff will be employed by the condominiums but under the direct supervision of Rockfort Management. We are a small company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.Staff will be employed by the condominiums but under the direct supervision of Rockfort Management. We are a small company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Job Specific • Follows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policy, • Operates multi-line equipment, • Answers phones in a polite professional manner, • Uses computer to verify identity/room number of guest being called, • Directs calls to appropriate extension, • Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments, • Provides accurate directions to hotel from major inbound locations, • Answers questions regarding hotel functions and facilities, • Transmits messages via computer, two way radio and digital pager, • Receives, processes wake-up calls, room service orders and guest requests, • Performs wake-up call functions, • Transmits messages via computer and facsimile machine, • Serves as communication hub during Emergency Procedures, • Monitors timelines of Star Service Delivery, • Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow employees, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Education: High School diploma or equivalent

Job Description Cosmetic Dentistry Center NYC is a world-class, patient-centered, dental office, known for its excellence in clinical care and customer service Position Summary: We have an exciting opportunity to join our team as a Concierge. In this role, the successful candidate Responsible for providing information regarding dental services and serves as initial contact person for patients, their family members and representatives, and other visitors coming to the practice. Performs service functions including, but not limited to way finding, answering phones, assisting patients and visitors and ensuring patient issues are escalated to appropriate personnel. Works under direct supervision. Job Responsibilities: • Try Indeed AI Enhance demonstrates knowledge of the organization's mission and core values and incorporates them into the performance of duties., • Participates and performs all other related duties as required., • Completes regular rounding of the patient areas to proactively address issues (wayfinding, questions about center and miscellaneous questions) Enters appropriate tickets for escalation when issue identified during rounding or observation, • Orients patients to My Chart application, assists patients with checking in at Self Check in on iPad and intervenes when there's an issue, • Assist in timely patient appointments by providing information to patients and providing directions to appointment location Provides necessary information regarding schedule. Assists patients or caregiver with inquires., • Obtains patient insurance information. Forwards patient insurance information within a timely manner. Validates parking tickets for patients., • Effectively provides needed instructions to patients and caregivers for needed services. Log each patient arrival in-patient tracking system. Processes information in a timely manner., • Demonstrates excellent and effective customer service skills at all times, • Greet patients using excellent customer service skills using appropriate verbal, written techniques when obtaining or conveying information to patients, physicians, nurses, or ancillary staff. Utilizes applicable computer systems. Effectively communicates information to patients and caregivers as necessary., • Answers telephone calls, triaging emergencies, transferring calls to appropriate parties. Answers calls within a timely manner. Quickly responds to requests and uses excellent customer service skills when answering calls and responding to callers., • Provides escort to patient and patient family when required Preferred Qualifications: Experience working in the Hotel/Hospitality industry Qualified candidates must be able to effectively communicate with all levels of the organization. Cosmetic Dentistry Center NYC provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. Cosmetic Dentistry Center NYC is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. Job Types: Full-time, Part-time Pay: $16.00 - $19.00 per hour Expected hours: 32 per week Schedule:

Job Description Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Summary of Responsibility: A Field Service Technician is a key member of the Customer Support Department and is primarily responsible for the installation, preventive maintenance, solving and repair of Computer Numerically Controlled (CNC) Lathe, Milling and Multi-Functional Machining Centers. We are seeking customer focused professionals who have a positive attitude, a high interest in learning and great Customer service skills. This opportunity is an above average platform for technical advancement and compensation growth. What You Will Contribute: The CNC Field Service Technician must have or be willing to learn through training on the job and classroom an understanding of mechanical drawings, electrical/pneumatic/hydraulic schematics, PLC ladder diagrams and testing equipment required to effectively diagnose and resolve issues with electrical/mechanical components, as well as electro-mechanical and machine control systems. • Daily travel from home to Customer facilities with occasional overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs., • Demonstrating a willingness to help others and be a team member, • Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services., • Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company., • Provide voice of Customer feedback., • Through service and Customer relationships, build brand dedication., • Conduct travel and work in a safe manner, constantly learning new technology and soft skills., • Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues., • Proficient verbal and written communication and Customer relation skills., • Able to interact and effectively communicate in person and over the phone with customer and co-workers., • Present a professional image., • Must be adaptable to changes and able to deal with change, delays, or general work-related issues., • Basic digital literacy and shown understanding of MS Word, Excel, and Outlook., • Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.)., • Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background – is a plus., • Basic mechanical and logical solving skills are a must., • Rational decision making and problem-solving skills. Work Environment • Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated or manual machinery. General office and training environment experienced at the Robert E. Morris Company. Other Functions: What’s in it for You: • We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:Competitive starting salary, • Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance, • 3+ Weeks’ Vacation to Start, • 10 Company Paid Holidays, • 401(k) retirement plan with company contributionTuition reimbursement, • Employee appreciation events and perksEmployee Assistance Program Mental and Physical Requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Must be highly mobile, able to access all areas of the premises., • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects., • Ability to sit for prolonged period of times., • Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees., • Ability to frequently use hands and arms., • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Requisition #: 1136B - Brooklyn, NY

Job DescriptionThe Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers. Position Type and Expected Hours of Work This is a mid-day - shift: Saturday, Tuesday, Thursday & Friday: 3:30pm-1:30am (with Sunday/Monday/Wednesday OFF) Flexible schedule necessary, including holidays and weekends may be required. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Total customer service to include but not limited to the following: • Serve as API’s on-site liaison with the airline partner, providing support, guidance and training., • Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed., • Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical., • Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely., • Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API., • Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts., • Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations., • Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours., • Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner., • Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.Competencies, • Knowledge of airline crew scheduling is a strong plus., • Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required., • Excellent Interpersonal skills., • Able to work in a fast paced environment., • Great telephone etiquette., • Excellent writing skills., • Excellent computer skills., • Ability to multi task and prioritize., • Detail oriented with great organizational skills., • Flexible work schedule including availability to work weekends and holidays., • Able to work overtime if needed., • Second language, preferrable Spanish is a plus.Position Type and Expected Hours of Work This is a mid-day - shift: Saturday, Tuesday, Thursday & Friday: 3:30pm-1:30am (with Sunday/Monday/Wednesday OFF) Flexible schedule necessary, including holidays and weekends may be required. Good Faith Compensation The good faith compensation rate for this position is $22.00 per hour. Required Experience • Ability to positively present API in customer facing situations., • Customer service background is a plus. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR b4VJLbbG4b

Job Description Shift & Location Available: • Paid time off, • Medical/Vision benefits, • Referral bonuses, • Retirement Plan, • Mentorship Program, • Learning and Leadership opportunities, • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business. Responsibilities • Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management., • Track all package deliveries, daily activities, and amenity reservations using building software program., • Inform residents of incoming visitors & direct visitors., • Review access control cameras to ensure the safety of the residents., • Manage administrative requests on behalf of Property Managers., • High School Diploma, • Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc).., • Excellent written and verbal communication skills in the English language., • Able to multi-task and good time management skills., • Confident, polite, friendly, and self-assured attitude., • Well-groomed, professional appearance., • Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs., • 1 year of office/administrative experience., • 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess. Contact us:

Job Description Guest Service Agent SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management., • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby, back office and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Know how to clean guest rooms to standards., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Be able to move luggage or packages weighing up to 40 lbs., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by management, of which employee is capable of performing

Job Description All candidates must have US Work authorization to be considered for this role Company Overview bliss is renowned for delivering the world’s best facials, massages, waxing, laser hair-removal, and nail services – highly effective treatments that are able to transform our guests’ appearance and also their overall state of mind. And we’re the only spa that lets the guests bring that unique ‘bliss’-perience home with products designed to make them look and feel healthy, beautiful and happy every day, from the inside out. Vision | empower and support each other and our Guests around the world to achieve a higher state of happy. Job Summary The Spa Concierge is responsible for participating and monitoring front of house to ensure all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered, paying special attention to front line service excellence standards. Responsibilities and Duties • Responsible for front desk reception, assist in the development of the highest service excellence to ensure spa is a market leader., • Schedule and confirm appointments, greet guests, provide tours, answer phones, offer refreshments to guests., • Direct client flow at the front desk, check-in & check out guests, perform cash handling duties., • Participate in the success of spa monthly marketing promotions, promote/sell new spa memberships, be knowledgeable and well versed in all hotel and spa packages., • Monitor spa using a critical eye and ear to assure standards are met, and troubleshoot to ensure marginal problems are resolved., • Demonstrate full knowledge of all menu and retail items, to up-sell, cross-sell and pre-sell spa services and products. Technical or Administrative Knowledge: • Preferred experience working with a Point of Sale system (Book4Time spa operating system experience desirable) and answering phones in a customer service facing environment, retail a plus., • Computer literate with good typing skills., • Excellent listening and verbal skills, and effective communicator., • High school diploma or equivalent., • Ability to meet US employment and eligibility requirements., • At least 1 year of experience of working with answering phones in a customer oriented environment., • Must possess a cooperative and positive attitude, exercising reason., • Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers., • Maintain a professional appearance at all times., • Demonstrate pleasant and appropriate phone and front facing client etiquette., • High personal standards and values: self-motivated, team player, responsible, and dependable., • Health, vision, dental insurance, • 401k savings plan, • Paid vacation, sick, and holiday time away from work Compensation Starting base hourly rate of $17.00 increased annually based on tenure Incentive compensation programs yielding an average of $1.79 per hour (based on the past year for individuals in this role). Individual performance varies and could exceed location average. Powered by JazzHR 6DSweSpQBB

Job Description Part Time Guest Service Agent Pay Rate: $17.50/hr Location: Holiday Inn NYC- Lower East Side 150 Delancey Street New York, NY 10002 SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management., • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby, back office and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Know how to clean guest rooms to standards., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Be able to move luggage or packages weighing up to 40 lbs., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by management, of which employee is capable of performing

Job DescriptionDescription Your Mission As an WSA Concierge, you're the heart of our vibrant workspaces. Your goal? Deliver unforgettable experiences that inspire our tenants and make WSA the best place to work and play. Your Impact • Champion WSA's service standards, creating a safe, productive haven that sparks innovation., • Mastermind seamless operations, from amenity bookings, mail delivery and seamless access to our of our amenities., • Liaise with third-party operators like fitness centers, restaurants, and conferencing teams., • Design a warm, welcoming experience that wows tenants and guests alike., • Tap into tenant needs, working with our team to blow their expectations away., • Command IT, vendors, and logistics like a pro., • Maintain pristine tenant areas, front-desks, bars, pantry, and storage areas., • Manage room bookings and inquiries with lightning speed., • Host dazzling tours and onboard tenants with ease., • Collaborate with the WSA teams to craft engaging programming., • Oversee event logistics, ensuring a flawless experience., • Measure success, identifying areas to elevate further. • Ensure the Water Lounge shines, with controlled access and sparkling cleanliness. Qualifications: • Customer Service Rockstar: 3+ years delivering exceptional service in luxury settings. You live for exceeding expectations!, • Relationship Builder: Adept at fostering strong bonds with clients and partners. People love working with you!, • Communication Pro: Your verbal and written skills are top-notch. You can tackle complex conversations with ease and grace., • Problem-Solving Wizard: You turn obstacles into opportunities with your quick, elegant solutions. No challenge too great!, • Concierge Extraordinaire: Proven track record arranging transport, bookings, events, and insider tips like a pro., • Tech Savvy: Master of property software, Microsoft Office, and always ready to embrace new tools., • Multitasking Master: Juggle multiple tasks and deadlines with poise under pressure. You get things done!, • Discretion is Your Middle Name: You handle sensitive info with utmost confidentiality. Trustworthy to the core., • Luxury Service Expert: You intuitively understand the high-end client experience. Luxury hotel/residential experience a huge plus!, • Team Player & Leader: Collaborative spirit with a touch of leadership flair when needed. You elevate your team!, • Flexibility is Your Superpower: Evenings, weekends, holidays - you're there for your building and tenants, always. Team Benefits:, • Health Care Plan (Medical, Dental & Vision), • Paid Time Off (Vacation, Sick & Company Observed Holidays), • Family Leave (Maternity, Paternity), • Training & Development

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job DescriptionBenefits: • Company parties, • Competitive salary, • Dental insurance, • Employee discounts, • Flexible schedule, • Free food & snacks, • Free uniforms, • Health insurance, • Paid time off, • Parental leave, • Training & development, • Vision insurance Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017. The Property Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style. At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconis, a modern-day classic Italian restaurant inspired by mid-century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building. The Role We are on the lookout for a dynamic Concierge to join our team and report directly to the Director of Front Office. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence. Our culture is one of vibrant energy paired with unwavering support. Were seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary. Primary Responsibilities: • Creating a friendly, comfortable, and helpful atmosphere for guests and members that demonstrates the highest standards of hospitality., • Establish and maintain good communication and teamwork with colleagues and other departments., • Possess knowledge of all hotel services, membership options, facilities, outlet operating hours and amenities., • Checking guests in, ensuring they are assigned the type of room requested and taking their personal preferences into account when possible, setting-up proper billing instructions/routing and processing., • Checking guests out, ascertaining their satisfaction, collecting keys, posting relevant charges, accurately settling, and then presenting bill to guest., • Providing guests with recommendations and information regarding activities, transportation, dining, and assisting them with reservations as needed and logging all requests in Alice or system., • Input correct information/profile notes in appropriate fields (Profile notes, reservation notes, traces, alerts) to inform other departments of pertinent information., • Assisting guests, members or third parties with special requests as needed., • Understanding all aspects of the Front Office in the hotels & Room Service Point of Sale system and Menu offerings., • Understand all fire/safety procedures, including OSHA requirements, and provide necessary assistance to guests and employees in the event of an emergency., • Additional duties as assigned by the Front Office Manager, Night Manager or Assistant Front Office Manager. Key Requirements: • One (1) year hotel or related experience preferred., • Excellent organizational skills and ability to multitask., • Excellent communication skills both written and verbal., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to maintain confidentiality of information., • Must be able to work a flexible work schedule including evenings and weekends., • Able to handle a large volume of guest interactions in an efficient and courteous manner., • Must be able to seize, grasp, turn and hold objects with hands., • Long periods of sitting or standing., • Fast paced movements occasionally required to go from one part of the club to others., • Must be able to understand and communicate clearly with guests, members, and coworkers., • Must be able to reach and handle the computer, keyboard, and desktop items., • Occasionally kneel, bend, crouch and climb as required.Our Doors Are Yours to Open The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Description Guest Service Agent Location : Hotel Alameda 518 W 27th St, New York, NY 10001 SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management., • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby, back office and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Know how to clean guest rooms to standards., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Be able to move luggage or packages weighing up to 40 lbs., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by management, of which employee is capable of performing

Job Description Bell Person/Door Person Responsible for greeting, receiving and welcoming of all hotel guests. As part of the Reception team, you will be the first person to greet guests therefore it is vital that this is done with exceptional attention to detail. Responsible for meeting and greeting guests, luggage handling and storage, doorman duties and deliveries. MAIN DUTIES: • To greet and bid farewell to guests in a friendly manner, • Secure and organize storage of luggage, • Hailing taxis when required, • Ability to familiarize guests with the neighborhood REQUIREMENTS: • Customer Service experience, • Excellent knowledge of NYC EMPLOYEE BENEFITS: • Paid vacation, sick and personal days, • Health, dental, vision and life insurance plans, • Commuter benefits, • Holiday staff parties and staff appreciation events, • In house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job Description SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Best Western brand experience is preferred but not required. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software (Jonas Chorum), • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills, • Degree in hotel management is a plus

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job Description Guest Services Agent/ Night Auditor SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel’s financial data. RESPONSIBILITIES: • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management., • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby, back office and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Know how to clean guest rooms to standards., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Verify each Front Desk shift’s transactions. Process credit card transactions., • Post tax charges to all guest folios, • Finalize transactions completed during the day., • Create and/or print required reports., • File or transmit reports as directed., • Prepare folios for departing guests., • Post telephone charges, valet charges, and other miscellaneous charges to guest accounts., • Administer guest payment policies., • Responsible for shift cash transactions., • Responsible for maintaining hotel key security system. Administer guest safe deposit boxes., • Responsible for knowing hotel emergency procedures., • Coordinate with other departments to fulfill guest special requests., • Communicate facilities and services to guests at check-in., • Answer guest questions regarding local area facilities., • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Be able to move luggage or packages weighing up to 40 lbs., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by management, of which employee is capable of performing I

Job Description Do you have the passion and ability to create a memorable first and last impression? We are looking for an energetic and service-oriented individual to join our team as a Doorman/Bell Person. This role is essential to the guest experience, providing a warm welcome and fond farewell to everyone who visits the hotel. MAIN DUTIES: • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible., • Executes excellent check in and check out procedures whilst being knowledgeable of all hotel amenities., • Forwards guest complaints to the Duty Manager, assists guests in all inquiries in connection with hotel services, key hotel personnel, in-house events, directions, etc., • Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and current events., • Processes packages, deliveries and shipments which may be either outgoing or incoming in an accurate and timely manner., • Proficient in knowledge of restaurants, museums, attractions, maps, and other local attractions are a must., • Acts as a resource and knows what activities are available in the city (theater, sports, concerts, shows, special exhibits, sightseeing)., • Effectively communicates with all other departments to coordinate and ensure that guest requests and expectations are met., • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the door, lobby and Concierge desk., • Works closely with the Concierge to ensure smooth handling of guest luggage, deliveries and special requests. As a Bell Person, you will work closely with the Front Office and Concierge team to ensure guests are escorted to their rooms and assisted with luggage. You'll introduce guests to hotel amenities, hours of operation, and respond to any questions they may have. While stationed in the lobby, you will remain attentive, approachable, and ready to assist at all times. REQUIREMENTS: • Previous customer service experience, • Excellent knowledge of New York City preferred, • Ability to lift up to 50 lbs., • Ability to stand and walk for extended periods (up to 8 hours or more per shift), • Frequent bending, stooping, and reaching to handle luggage or assist guests, • Ability to push/pull luggage carts, • High school diploma or GED required, • Strong interpersonal skills and an ability to build rapport with guests., • Excellent verbal and written communication skills., • Attention to detail and ability to multitask, prioritizing completing task., • Proactive self-starter/solution-oriented., • Willingness and ability to learn new tasks and systems. This position requires flexibility, with shifts ranging from morning to evening, including weekends and holidays. EMPLOYEE BENEFITS: • Paid vacation, sick, and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Holiday parties and staff appreciation events, • Complimentary in-house uniform dry cleaning Be inspired by Firmdale, And learn more about the New York hotels Find out why we inspire employees to Love What You Do

Job DescriptionNight Auditor Our hotels never sleep. So, were looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. A little taste of your day-to-day Every day is different, but youll mostly be: Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures Checking guests in, out and managing any wake-up call requests Answering phones and dealing with overnight guest queries Running night audit property management systems or manual equivalents Performing other duties such as concierge services and special guest requests What we need from you Accounting and mathematics skills for accurate auditing and payment processing Cash handling experience for counting and securing bank and processing cash payments Computer literacy, including familiarity with PMS software Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff Customer service experience Knowledge of hotel operations, offers and the local area What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and youll become part of our hotel family.

Job Description Food Runner Pay Rate: $16.50/hr SUMMARY: Food Runner is responsible for delivering exceptional customer service while delivering the requested food items correct to specification, at the proper temperature and in a timely manner. RESPONSIBILITIES: • Providing personalized service to all guests., • Taking inventory of food, beverages and supplies for each day. Ordering or purchasing food supplies., • Efficiently delivery food items., • Accurately and effectively communicates guest food orders ensuring flawless execution to appropriate colleagues., • Clearing and cleaning tables as they are vacated., • Wiping up spills and maintaining cleanliness of all appliances and counter space throughout the shift., • Removing trash., • Restocking self-service food and supplies as needed., • Washing serving equipment and returning it to storage., • All duties around preparation, set up, and service of the dinner. Returning reusable supplies to storage., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Prior experience working in a fast paced, high end environment providing extraordinary guest experience, • Excellent service orientated attitude, • Fluency in English language; additional language skills and knowledge preferred, • Prior experience in a high-volume restaurant/hotel preferred, • Must be able to stand for an 8-hour shift, • Lifting and carrying up to 50 pounds, • Bending, climbing, reaching, stooping, and moving fast without discomfort, • Must be able to work on nights, weekends, and holidays

Job Description FOOD RUNNER - GJELINA NYC * Cash Wage: $11.00 per hour * Tip Credit: $5.50 minimum per hour, based on tips received * Total Minimum Compensation: $16.50 per hour ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer. POSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized. Provide full operational support during service, maintaining the cleanliness of the venue pre-service, during service, and after service. To provide full operational support to Expeditor, Servers, and Managers, and to deliver food to guests in a friendly, professional & knowledgeable manner in accordance with all Gjelina standards and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned): • Report for duty on time, clocking in for your shift using the time clock., • Manage your time, including resting and meal breaks in compliance with New York Labor Law; keep managers informed when you leave the floor., • Maintain high standards of appearance and hygiene at all times, including clean hair and nails and no heavy perfumes or colognes., • Adhere to all health, safety, alcohol control, and sanitation protocols., • Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes., • Organize, clean, and maintain all areas of service, especially Expo stations., • Prepare your stations at the opening and closing of each shift, stocking, cleaning, and preparing for service., • Communicate with Bussers & Servers to clear dishes and glassware from tables; know the proper way to place a dish on a table, how to carry dishes, and how to set each dish., • Understand the right of way (guests, food runners, and staff), • In-depth knowledge of all food menu items, understanding of the main ingredients in each dish, and understanding how to communicate each dish at a table., • Polishing and restocking silverware, ramekins, plates, etc., as needed., • Fully understand the floorplan, table numbers, and seat positions of the entire venue, • Communicate clearly with Expo, servers, and Floor + Kitchen managers to support service., • Attend mandatory training and pre-shift meetings., • Supporting the management team in all aspects of in-house service and events General Attributes: • To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind., • To have a positive impact, take responsibility and initiative to resolve issues, and always clearly communicate with guests and colleagues., • To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans (while ensuring that you have the support to get the job done)., • To be motivated and committed, approach all tasks enthusiastically, and seize opportunities to learn new skills or knowledge to improve performance, • To be flexible, responding quickly and positively to changing environments, • To maintain a high team, focus through solid leadership, showing cooperation and support to colleagues in pursuing department goals. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. knowledge, skills, and attributes • Must be organized, self-motivated, and proactive with a strong attention to detail., • In-depth knowledge of all dishes on the menu and their ingredients, • Familiar with all beverage items in-house., • Ability to use all relevant items of equipment., • Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures., • Ability to prioritize work activities and provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner., • Ability to keep calm when faced with any unusual situations., • Ability to perform the essential functions of the job. Certificates & Training: • NYC Sexual Harassment Prevention Training., • NY Food Handler Certificate., • Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety PHYSICAL DEMANDS: The physical demands described are representative of those that an employee must meet to perform the essential function of this job successfully. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. • Must be able to stand, lift, bend, and walk for an extended period (8-12 hours)., • Must be able to move, pull, push, carry, or lift up to 50 pounds on occasion and 30 pounds regularly., • Must be able to seize, grasp, turn, and hold objects with hands regularly and in frequent or repetitive motions., • Must be able to reach items at varying height levels (shelves, on the ground, etc.), • Occasionally kneel, bend, crouch, and climb as required., • Must be able to work under environmental exposure to cold, heat, water, and cleaning materials., • Must be able to remain focused in a fast-paced and ever-changing environment., • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays. WORK ENVIRONMENT: The work environment characteristics described are representative of those encountered by this position while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. The noise level in the work environment may be moderate, and the surrounding areas may be wet, hot/cold, slippery, or humid. WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND ALLOWED TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFS AND PRACTICES APPLY TO ALL OF OUR BUSINESS ACTIVITIES, INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT. Job Posted by ApplicantPro

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you decide to accept it… Support the food and beverage operation of the outlet through timely bussing and resetting of tables, running food and beverages, engage in polite, responsive and timely interaction with guests and coworkers including basic menu descriptions, in addition to other responsibilities as directed by server or supervisor while maintaining a positive attitude that contributes to the team environment. In addition, if you consider yourself a hospitality professional and have a passion for making people happy with your special skills, then this job is surely for you! If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience! The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Support server by running food and drinks as instructed by teammates including culinary, server, bartender, supervisor, etc., • Maintain a clean, hygienic and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc., • Clear tables, carry plates to dishwashing area, • Execute fabulous guest service, • Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc. You got skills? If you are able to perform the following, then you have come to the right place… • Lift and carry 30 lbs, carry and balance plates, cocktail tray on a regular and frequent basis, • Stand for periods of 8-10 hours, • Work with others like a rock star, while keeping the guests and teammates the focus, • Ability to communicate clearly in verbal and written English, • Comply with all safety and health department procedures, as well as all state and federal laws, • Maintain a neat, clean and well-groomed appearance per hotel standards, • Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties, • Ability to work a flexible schedule, • Current, legal and unrestricted ability to work in The United States, • High school or equivalent education required., • Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months, • Preferred: 1-2 years’ experience in a full-service hospitality establishment #LI-onsite

Job DescriptionBreakfast AttendantElement by Westin, MarriottWood-Ridge, NJ Summary of Position Do you like to cook or have an interest in learning? Maybe you have experience serving in a restaurant environment? You will prepare food using our menu and presentation specs. If you have the desire we will train you! As a Breakfast Attendant, you'll have every opportunity to "make someone's stay", by making their day. As a Breakfast Attendant, you will: • Work in fast-paced environment with lots of guest interaction, • Demonstrate a true desire to satisfy the needs of others, • Prepare and serve food using our menu and presentation specs, • Maintain a supplies inventory for all breakfast related items, • Uphold the hotels commitment to genuine hospitality, • Advancement Opportunities - We promote from within!, • Medical benefits for FT, • 401(k) after 90 days, • Paid Vacation time, • Flexible schedules, • Teammate Assistance Fund, • Stability, • Competitive Wages, • Fun, Energetic Work Environment Keys to Success • Must be able to work the early morning shift (5AM - 12PM), • Customer service experience is required, preferably in a hotel or related field, • Top-tier guest service skills, • Some experience as cook a plus, • Ability to follow all sanitation procedures, • Ability to work in a team, • Very good communication skills, • Excellent stamina, • High school diploma or equivalent; Diploma from a culinary school will be an advantage, but not required

Job DescriptionABOUT PARITY: Buildings in our beautiful cities, where we live and work, are producing 40% of the CO2 going into our atmosphere and contributing to climate change. We need to HEAT, VENTILATE, and AIR CONDITION our buildings 24/7. Most of the energy consumed in a building is for our comfort, but 50% of it is wasted! This is because buildings have little to no technology to control this. Parity is a Remote HVAC Optimization as a Service company. We remotely control and optimize HVAC systems 24/7/365 to deliver automatic energy savings and revenue to multifamily residential buildings and hotels. Using advanced algorithms, Parity can predict the amount of energy needed ahead of time to operate a building to meet its occupants' demands and adapt the building's systems and machinery in real time. We save our customers: • Time - we automate setpoint adjustments and demand response protocols. Our Pi (Parity Insights) dashboard provides early alerting services when things go down., • Money - Parity contractually guarantees the savings that we expect to deliver to our multifamily customers. We also provide quarterly and annual energy savings reports. We are looking for an energetic and motivated Senior Account Manager ready to expand their sales career at the intersection of the property technology space and the quickly growing energy management industry. This individual will be focused on leading Parity’s growth in the hospitality sector. The primary objective will be to increase the company’s footprint with large hotels in the NYC metro area market. This individual will be presenting Parity at all levels of the sales process and will be responsible for conducting key sales activities including; prospecting, origination, proposal generation, customer facing presentation, and deal closing. We are looking for an individual who is excited to work in tech, real-estate, and has a passion for reducing CO2 emissions. RESPONSIBILITIES: • Selling a guaranteed savings solution with a no upfront cost option for real estate operators to manage their energy consumption, reduce their carbon footprint, generate grid services revenue, maintain occupant comfort, and limit negative exposure to building performance standards and other energy-related local regulations., • Managing the sales process from start to finish, • Maintaining a deep understanding of relevant energy and real estate related policies, programs, and market conditions in the NYC metro area., • Developing a comprehensive understanding of Parity’s service offerings and value proposition, • Developing and maintaining strong customer relationships, • Conducting sales presentations to key personnel including property managers, board members, and other consultants, • Effectively positioning Parity’s unique value proposition utilizing financial metrics, consultative customer engagement, market positioning, domain expertise, and other means, • Working closely with Parity's engineers to develop proposals, • Developing and maintaining a sales pipeline through cold calling, networking, taking over existing accounts, and other means, • Participating in industry events to represent Parity and grow the company’s presence in the market, • Contributing to the ongoing development of Parity’s service offerings, company strategy, and market positioning, • Coordinating with the marketing team on campaigns and other demand-generation activities, • Establishing partnerships that enhance business development efforts, • Promoting and expanding Parity’s brand awareness in the NYC hospitality sector, • Working closely with our marketing team to develop collateral and outreach campaigns, • Meeting and exceeding sales goals QUALIFICATIONS: • Passion for transformative technology and clean energy, • 5+ years of professional sales experience within the hotel industry, • Experience in the NYC market, • Located within commuting distance of Parity’s Midtown Manhattan Office, • Background in HVAC, building automation, energy systems, property technology or real estate, • Proven track record of being a top sales performer, • Proven experience closing new business using strategic value-based selling, • Excellent interpersonal, communication, and presentation skills Join our organization in a key role during a period of tremendous growth and directly contribute to its future success. Contribute to a world-changing product that is working to make the world a better place through reduced CO2 emissions in multifamily buildings. Have the autonomy to learn and grow in a fast-moving, start-up environment. OTHER GREAT STUFF: • Benefits: Parity offers a comprehensive health benefits package - health is wealth!, • Flexible work environment: This role will be a hybrid position where you’ll be expected to work from the office at least two days a week and attend in-person site visits and meetings as necessary, • Purpose and Impact: We hire top talent that cares about the social impact and vision, to help make urban living sustainable. It makes a difference to work alongside a group of individuals who are all dedicated and passionate about creating positive change., • Training and development: Each employee has a $1,000 training allowance that can be used however they like, as long as it supports their role or growth within the company. Parity welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Powered by JazzHR DadGJpKc9x

Job DescriptionCompany Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. Job Description This role is based in either the Santa Monica or New York City office. As a Retail Specialist within our Fashion Business Group, you will play a pivotal role in building, strengthening, and maintaining relationships with menswear retailers to drive attendance at our events. This position requires proactive engagement, strategic relationship-building, and in-depth market research to recruit key retailers and buyers. You will collaborate closely with the Director of Attendee Acquisition & Customer Success, VP of Events, Sales and Marketing teams, and other internal stakeholders to enhance retailer participation, elevate the attendee experience, and contribute to the overall success of our events. • You'll research and identify new retail targets by analyzing market trends, key industry players, and emerging categories., • Actively engage with retailers to secure their attendance at events., • Build and strengthen relationships with key retailers across various market segments and tiers., • Maintain proactive communication with existing and prospective retailers through phone, email, and in-person meetings., • Address retailer inquiries and provide solutions related to event details, registration, and logistics., • Leverage an existing portfolio of industry relationships to enhance outreach and engagement., • Collaborate with Events, Marketing, and PR teams to develop and deliver targeted retail messaging and promotional materials., • Provide retailers with up-to-date event details, including brand listings, hotel rates, and show schedules., • Qualify prospective retailers and guide them through the event registration process., • Utilize Salesforce to track, update, and analyze retailer data, generating insights for sales and marketing teams., • Ensure retailer contact information is accurate and regularly updated in the database., • Prepare reports and analytics on retailer engagement, event attendance, and campaign effectiveness., • Assist in managing VIP and buyer programs in collaboration with cross-functional teams., • Support event execution, including on-site coordination of retail programs and experiences., • Facilitate matchmaking between retailers and brands to foster long-term business relationships., • Provide personalized concierge services to VIP retailers to ensure a premium event experience., • Source and qualify weekly leads to identify new retail prospects., • Develop and execute targeted retail campaigns to drive attendance and engagement., • Continuously enhance retailer engagement through strategic outreach and relationship management.Qualifications, • Bachelor’s degree in business administration, Fashion Buying/Merchandising, or a related field (or equivalent professional experience)., • 2-4 years showroom experience, or a related role in the fashion industry., • Strong understanding of the fashion industry and retail landscape., • Proven track record of relationship-building and sales skills, ideally within the fashion or retail sector., • Exceptional interpersonal and relationship-building abilities., • Strong customer service orientation with excellent verbal and written communication skills., • Detail-oriented, creative, and innovative thinker with a proactive approach., • Strong organizational and time-management skills, with the ability to prioritize effectively., • Self-starter who thrives in a team environment and can work independently when needed., • Proficiency in Microsoft Excel, Word, and PowerPoint., • Existing relationships with key retailers are a must., • Ability to travel up to 30% of the time. Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment, • Broader impact: take up to four days per year to volunteer, with charity match funding available too, • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves, • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year, • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount, • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more, • Recognition for great work, with global awards and kudos programs, • As an international company, the chance to collaborate with teams around the world The salary range for this role is $65,000- $70,000 based on experience. This posting will automatically expire on September 15, 2025. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

Job DescriptionCompany Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. Job Description This role is based in our NYC office. As a Retail Specialist within our Fashion Business Group, you will play a pivotal role in building, strengthening, and maintaining relationships with retailers to drive attendance at our events. This position requires proactive engagement, strategic relationship-building, and in-depth market research to recruit key retailers and buyers. You will collaborate closely with the Director of Attendee Acquisition & Customer Success, VP of Events, Sales and Marketing teams, and other internal stakeholders to enhance retailer participation, elevate the attendee experience, and contribute to the overall success of our events. • You'll research and identify new retail targets, studying market categories and industry leaders., • Engage with retailers to secure attendance at our events., • Cultivate and strengthen relationships with key retailers across various market segments and tiers., • Maintain proactive communication with existing and potential retailers via phone, email, and in-person meetings., • Address retailer inquiries and resolve questions related to show details, registration, and logistics., • Work with the Events, Marketing, and PR teams to create and deliver retail-specific messaging and promotional materials., • Contribute to copywriting and development of collateral that entices retailers to attend events., • Provide up-to-date event information, such as brand listings, hotel rates, and show schedules, to prospective and returning retailers., • Qualify prospective retailers and assist them through the event registration process., • Utilize Salesforce to track, update, and analyze retailer data, providing insights to the sales and marketing teams., • Regularly update and maintain retailer contact information in the database to ensure accuracy., • Prepare reports and analysis on retailer engagement, event attendance, and campaign effectiveness., • Assist in managing VIP and buyer programs in collaboration with other functional teams., • Help with event execution, including show set-up and coordination of retail programs and experiences., • Facilitate matchmaking between retailers and brands to foster long-lasting business relationships., • Provide one-on-one concierge services to VIP retailers during events to ensure a premium experience., • Source weekly leads to identify new retailers for event attendance., • Work with the team to develop and execute targeted retail campaigns aimed at driving attendance., • Support efforts to increase retailer engagement through ongoing outreach and relationship management.Qualifications, • Bachelor’s degree in business administration, Fashion Buying/Merchandising, or a related field (or equivalent professional experience)., • 2-4 years showroom experience, or a related role in the fashion industry., • Strong understanding of the fashion industry and retail landscape., • Proven track record of relationship-building and sales skills, ideally within the fashion or retail sector., • Exceptional interpersonal and relationship-building abilities., • Strong customer service orientation with excellent verbal and written communication skills., • Detail-oriented, creative, and innovative thinker with a proactive approach., • Strong organizational and time-management skills, with the ability to prioritize effectively., • Self-starter who thrives in a team environment and can work independently when needed., • Proficiency in Microsoft Excel, Word, and PowerPoint., • Existing relationships with key retailers are a must., • Ability to travel up to 30% of the time. Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment, • Broader impact: take up to four days per year to volunteer, with charity match funding available too, • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves, • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year, • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount, • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more, • Recognition for great work, with global awards and kudos programs, • As an international company, the chance to collaborate with teams around the world The salary range for this role is $70,000- $75,000 based on experience. This posting will automatically expire on September 15, 2025. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

Job Description Assistant General Manager - JdV by Hyatt Brooklyn, NY Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Assistant General Manager to join our team at the Livingston Hotel, a JdV hotel by Hyatt located in Brooklyn, NY. Candidates must have prior hotel management experience and a passion for delivering superior customer service. What You Will Be Doing: • Front desk, housekeeping and engineering, • Human resources: hiring, training, coaching and counseling of employees, problem resolution and discipline, • Resolve customer complaints, anticipate potential problems, operational issues, business flow and associate performance, • Prepare forecasts and reports and assist in the development, implementation and monitoring the budget to maximize revenue and minimize expenses The Ideal Candidate: • Must have previous hotel management experience, • Excellent communication and interpersonal skills, • Ability to work nights and weekends About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,400 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 50+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: We offer a range of benefits including, but not limited to: • Growth and development tools and access to learning, • Robust PTO policies, • Medical/Dental/Vision Coverage, • 401k matching, • Employee Assistance Program, • Discounted products and services Midas Hospitality is proud to be a drug free workplace and equal opportunity employer. Job Posted by ApplicantPro

Job Description Floor Manager - Gjelina NYC Salary Range: $ 65,000.00 to $75,000.00 per year (DOE and state) ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer. We are currently seeking a dynamic and self-starting Floor Manager who shares and can demonstrate an understanding of our values, which are the pinnacle of who we are and what we are about. The ideal candidate thrives under pressure and possesses a strong work ethic and creative spirit for fast-paced brasserie. POSITION SUMMARY: The Floor Manager is responsible for maintaining an exceptional atmosphere under the leadership of the General Manager and the Chef de Cuisine. They must possess a passion for service and maintain strong leadership of all Floor staff. They will ensure that all proper procedures are followed, service standards are maintained, and the highest level of cleanliness is maintained throughout the venue. The Floor Manager will assist in the leadership of all floor staff, fostering a non-competitive supportive workplace by having agreements in place with your team members about their goals and encouraging a solution-driven mindset. This is a hands-on position where your working day will involve on-the-floor teamwork. Ideal candidates will be well versed in the articulation of what is not tolerated behavior in the form of microaggressions, retaliation and either conscious or unconscious biases. The Floor Manager should also offer clear guidance to Team Members on what internal growth can look like in the property or in the Gjelina Group. General Attributes: • To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind., • To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues., • To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done)., • To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance., • To be flexible, responding quickly and positively to changing environments, • To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned): • Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes., • Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes. Smile, maintain eye contact with our guests, and always provide prompt, attentive service., • Responsible for working with the Chefs to update menus, felt boards, website and ordering platforms., • Assists all floor operations to ensure safety, quality, accuracy, efficiency, and profitability., • Upholds a passion for service and an in-depth knowledge of all food and beverage menus., • Communicates clearly and concisely with all supervisors and employees pre-service, during service, and after service., • Ensure that any new dishes or wines on the menu are discussed pre-shift., • Maintain good relations with the kitchen and give feedback regarding dishes and menu development and customer feedback., • Anticipates and accommodates the needs of your guests., • Establish and maintain relationships with regular guests and encourage new guests to become regulars., • Assists in maintaining the general cleanliness of the entire venue., • Responsible for maintaining the ambiance in the restaurant at all times (lighting, temperature, music, furniture, and overall presentation)., • Responsible for checking petty cash and changing out big bills., • Responsible for getting updated menus and printing for shifts., • Created incident reports and maintained the manager's log (via email)., • Make sure all staff is accounted for and prepared for the shift., • Check server cash-outs., • Assists in coaching all floor employee development by setting clear guidelines and agreements, including regularly scheduled job performance check-ins under the leadership of the General Manager., • Aids the execution of regular service, catering, and all in-house and off-site events., • Possess knowledge of operational systems, including payroll, inventory, and purchasing., • Familiar with the Department of Health's sanitation and safety standards., • Ensures the venue is compliant with all federal, state, and county laws and regulations, along with all Gjelina Group company policies (outlined in the Handbook)., • Ensure all restaurant service equipment is stocked and up to par., • Assist in inventory of beverages, CGS, paper products, office supplies, etc., • Maintain a transparent and honest relationship with your supervisors, effectively communicating any issues with the General Manager., • Make sure all staff is accounted for and prepared for the shift., • Prepare and present a pre-shift staff briefing that includes any new additions to the menu and 86'd items., • Update availability and pricing in POS daily., • Check server and busser side work, which includes all equipment, menus, station cleanliness, and table detail, to ensure that both sides are set and ready for service., • Responsible for ensuring all staff in that department participate in ongoing training., • Assist any guests who have complaints or feedback and inform senior management of any issues on each shift as they happen., • Anticipate needs throughout the shift, asking for additional help if required to ensure service standards are met and to communicate with another manager any additional assistance that is needed or if you require time away from the floor., • Address any issues with the chef or senior management regarding any concerns regarding the main kitchen during service., • Monitor shortages of all restaurant equipment (cutlery, packaging, etc.) and report them to a GM immediately., • Develop relationships with guests, promoting a high level of customer service., • Maintain good relations with the kitchen and give feedback regarding dishes, menu development, and customer feedback., • Assist with and assess training new staff., • Must attend mandatory meetings., • Keep close communication with the General Manager regarding operations and service., • Weekly discussion with General Manager to coordinate training needs and staff performance., • Weekly review of P & L with General Manager to brainstorm ways to improve EBITDA., • Perform other duties and responsibilities as required or requested., • Ability to articulate the Group's policy on Prevention and awareness of Microaggressions and what forms of retaliation can look like., • Display a strong passion for developing the team, along with highlighting opportunities for internal growth. SUPERVISORY RESPONSIBILITIES: The position assists in supervising /leading restaurant staff (kitchen and floor) to comply with the organization's policies and procedures. Responsibilities include assisting in training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; motivating staff; and resolving problems. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. • 5+ years of experience., • Must be available to work a flexible schedule, including evenings, weekend shifts, and holidays., • Must be organized, self-motivated, and proactive with a strong attention to detail., • A strong hospitality foundation, the ability to coach, build a team, problem-solve, and leadership skills are required., • Familiar and comfortable with finances, P&L statements, annual budgets, forecasting, COGS, and labor models, • Proficient with computers and technology., • Knowledge of all dishes and beverage items in-house, • Ability to use all relevant items of equipment., • Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures., • Ability to use the restaurant point of sale system and troubleshoot problems., • Ability to prioritize work activities and provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner., • Ability to keep calm when faced with any unusual situations., • Ability to perform the essential functions of the job., • Excel/Google Sheets literacy, • Ability to understand and interpret financial statements., • Ability to work in a team environment., • Ability to work calmly and effectively under pressure., • Must have problem-solving abilities, be self-motivated, and organized., • Familiarity with all the equipment in the overseen department, basic troubleshooting, and diagnosis., • Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures., • Ability to prioritize work activities and provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner., • Ability to keep calm when faced with any unusual situations., • Ability to perform the essential functions of the job., • Ability to train, teach, coach, and lead., • Must have problem-solving abilities, be self-motivated, and organized., • Ability to work with speed and efficiency., • Demonstrates integrity, trust, ethics, and values., • Bi-lingual in English and Spanish, preferred., • Ability to work in a fast-paced environment., • Adaptable, team-oriented, dependable, and strong work ethic., • Manager Food Handler Certification - Food Handling & Sanitation Awareness, • Must understand how to abide by the rules of the Department of Health related to Food Service. Certificates & Training: • State Approved Mgr. Food Handlers, • State Approved Alcohol Awareness Training Program, • State Sexual Harassment Training, • Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the position is regularly required to stand and walk for long periods of time (8 to 10 hours per day). Individuals in this position must also have the ability to do the following: regularly lift/carry/or move up to 25 pounds; frequently lift/carry/or move up to 35 pounds; and occasionally lift/carry/or move up to 45 pounds; work with restaurant equipment (dough machine, ovens, fryers, knives, pots, and pans, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described are representative of those in this position encounters while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. The noise level in the work environment may be moderate, and the surrounding areas may be wet, hot/cold, slippery, or humid. WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFS AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS, INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT. Job Posted by ApplicantPro