162 Best hotel customer service Jobs in New York, NY (April 2025)

Company Description Hudson Yards Hotel is a newly established boutique property located in New York City's iconic 42nd Street, at the gateway to Hell's Kitchen. Join our dynamic team in one of New York's most vibrant neighborhoods and be part of our soft launch as we provide exceptional service to our guests. Role Description We are seeking a detail-oriented and motivated Housekeeping Manager to lead our housekeeping team, ensuring that we deliver impeccable service and pristine accommodations. This is an excellent opportunity to contribute to the success of a high-quality hotel and make a significant impact on guest experiences. This is a full-time on-site role for a Housekeeping Manager at Hudson Yards Hotel in New York, NY. The Housekeeping Manager will oversee day-to-day housekeeping operations, including supervising staff, managing laundry services, ensuring high levels of customer service, communicating with team members, and participating in the hiring process. The role requires a hands-on leader with excellent organizational and leadership skills, capable of managing a team while implementing operational processes to ensure efficiency. The Manager will work closely with other departments to ensure a seamless guest experience. Key Responsibilities - Lead and manage the housekeeping team, ensuring cleanliness, safety, and service standards are consistently met. - Develop and implement cleaning schedules and procedures to ensure timely and efficient cleaning of guest rooms and public spaces. - Conduct inspections to ensure all rooms and areas meet our high standards of cleanliness and presentation. - Oversee inventory management of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels while minimizing waste. - Collaborate with the front office and maintenance teams to address any room or public area issues promptly. - Train and develop housekeeping staff to ensure adherence to hotel policies, procedures, and safety regulations. - Monitor team performance and provide feedback and coaching as necessary to maintain a high level of productivity. - Prepare and manage the housekeeping department budget, optimizing resources and controlling costs. - Assist in planning and executing deep cleaning projects and any special cleaning needs. - Ensure compliance with health and safety regulations, hotel policies, and industry standards. Qualifications - 3+ years of experience in housekeeping management, preferably in a hotel or resort environment. - Strong organizational and leadership skills, with the ability to manage and motivate a team. - Excellent attention to detail and a commitment to maintaining the highest standards of cleanliness. - Ability to multitask and work efficiently in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to collaborate effectively with other departments. - Proficiency in housekeeping software and property management systems (PMS) is preferred. - Legal work authorization in the United States. Focus Areas - Housekeeping Operations & Team Management - Guest Room & Public Area Cleanliness - Inventory Management & Cost Control - Staff Training & Development - Collaboration with Other Departments - Budgeting & Performance Management Compensation This full-time role offers a competitive salary ranging between $1,000 and $1,400 per week, based on experience, skills, and education, with the added benefit of weekly pay. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor. Duties, responsibilities and activities may change at any time with or without notice.

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Tortiamo USA

Outside Sales Representative

2 months ago

$2000 monthly

Full-time

Great Kills, Staten Island

About Us: Tortiamo USA is a premium importer of Italian frozen desserts and Portuguese wines, delivering exceptional products to high-end restaurants, grocery stores, hotels, and institutions across the U.S. We pride ourselves on our quality offerings, and we’re seeking a high-caliber sales professional to help drive our continued growth. Who We’re Looking For: We’re thrilled by your interest in joining our team! This position is suited for a seasoned Sales Representative with at least 5 years of proven sales experience preferably in the food and wine industry or a closely related field. We need a skilled professional with a strong track record of achieving and exceeding sales targets, and a passion for building long-term customer relationships. (Please only apply if you have a valid driver’s license and a personal vehicle for daily use.) Role Overview: As a Sales Representative with a specialization in food and wine, you’ll play a critical role in driving sales and expanding our customer base. Your primary responsibility will be to promote and sell our premium products, build strong client relationships, and help us meet or exceed company sales goals. Key Responsibilities: Develop and execute strategic sales plans to meet or exceed company goals. Identify, engage, and convert new business opportunities within your assigned territory. Build and maintain relationships with existing clients through regular communication and proactive customer service. Deliver persuasive sales presentations and conduct product demonstrations to showcase our offerings. Negotiate contracts and close deals to drive revenue growth and achieve sales targets. Utilize CRM tools, such as Badger, to track sales activities and document customer interactions. Qualifications: Proven sales experience preferably in the food and wine industry or a related field. Proven track record of success in achieving and exceeding sales targets. Strong negotiation and closing skills, with a focus on long-term customer relationships. Ability to work independently as well as collaboratively within a team. Valid driver’s license and reliable personal vehicle for daily use. Why Join Us? This position offers a competitive salary, commission structure, and growth opportunities within a leading company. If you are an experienced, motivated sales professional with a love for food and wine, we encourage you to apply and become part of our journey in bringing premium culinary products to an ever-expanding U.S. market!

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Thrive Well Recruiting

Front of House Concierge / Sales Associate

Interviews today

Front of House Concierge / Sales Associate

Location: High-End Boutique Barber Shop, Upper East Side We are seeking an experienced, polished, and highly personable Front of House Concierge / Sales Associate to join our exceptional team at a luxury boutique barber shop, inspired by exclusive, fashion-forward spaces like Soho House. Located on the Upper East Side, our shop provides a sophisticated, upscale experience for our clientele, and we need someone who reflects that same level of excellence from the moment they walk in the door. Key Responsibilities: • Client Experience: Provide a warm, professional welcome to each client, ensuring that they feel attended to and valued. As the face of the brand, you will represent our sophisticated atmosphere and help curate a memorable experience for every guest. • Product Knowledge & Sales: Guide clients in selecting premium grooming products, drawing on your expertise to recommend the best items for their needs. You will receive 10% commission on product sales, rewarding your passion for providing top-tier service. • Appointment Management: Ensure that the barber’s schedule is always fully booked. You’ll take charge of managing appointments, sending reminders, and ensuring the owner’s personal bookings are coordinated seamlessly. • Shop Maintenance: Keep the space tidy, organized, and presentable at all times. Ensure that all tools and equipment are in top condition and in line with shop guidelines. • Team Collaboration: Work closely with barbers and other team members to ensure smooth operations and a seamless customer experience from start to finish. • Administrative Support: Assist with light administrative duties, such as maintaining Google Sheets for client bookings, reminders, and keeping communication flowing smoothly between the front desk, barbers, and clients. Ideal Candidate: • Experience: Prior experience in high-end retail, hospitality (such as hotel front desk or Equinox), or spa services, with an understanding of luxury brands like La Labo, Heels In, ASAP, or other premium skincare and grooming products. • Skills: Excellent communication and interpersonal skills, with a knack for building rapport with clients. A strong comfort level with booking systems, light administrative tasks, and technology is key. • Personality: You exude elegance, impeccable style, and a sophisticated presence, reflecting the high-end nature of the business. You have a passion for delivering exceptional service and a natural ability to create an unforgettable client experience. • Availability: This is a part-time role, requiring 30 hours per week. Shifts will either be full-day or six-hour shifts, and flexibility is highly valued. Ideally, candidates can work 3-5 days a week. Compensation: • Hourly Rate: Starting at $21 per hour, with an additional 10% commission on product sales. • Work Environment: A refined, intimate environment where your attention to detail, poise, and dedication to service are valued and rewarded. If you are someone who thrives in luxury service, possesses a keen eye for detail, and has a passion for delivering exceptional service, we would be delighted to have you join our team. This is a unique opportunity to contribute to a high-end fashion-forward space where your expertise and style will be celebrated. Apply now to become an integral part of our distinguished team and help elevate the client experience to new heights.

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