Floor Supervisor
4 days ago
Millburn
Job Description Our Shift Supervisor role is ideal for someone who thrives in a fast-paced, high-volume environment and enjoys leading from the front. This is a hands-on leadership role where you'll balance hospitality, team leadership, and day-to-day café operations while ensuring both our guests and team members have a consistently positive experience. Shift Supervisors are responsible for maintaining service standards, supporting and directing front-of-house staff, and keeping operations running smoothly throughout their shift. This role serves as a key point of support for team members and a point of escalation for customer concerns, while working alongside the team in a collaborative, service-focused environment. We're looking for someone who is proactive, detail-oriented, and comfortable taking ownership of the floor during busy service periods. The ideal candidate leads by example, communicates effectively, remains calm under pressure, and enjoys developing and supporting others. This position rotates between our bakery café in Millburn and our kiosk location in Short Hills, so reliable transportation is required. In addition to the posted hourly wage, employees participate in a generous tip-share program that currently averages approximately $3-4 per hour. Liv Breads also offers employee food discounts and a comprehensive benefits package for eligible full-time employees. What You'll Do • Lead front-of-house operations during assigned shifts, • Supervise and support Retail Associates, Baristas, Runners and Bussers, • Set the tone on the floor by leading through example and providing consistent support to team members, • Prioritize tasks, assign responsibilities, and coordinate team breaks, • Maintain a high standard of hospitality and customer service, • Handle customer concerns and escalations professionally and confidently, • Ensure opening, closing, and shift transition procedures are completed accurately, • Keep the café clean, organized, stocked, and guest-ready at all times, • Ensure food displays are properly merchandised, stocked, and maintained throughout the day, • Monitor product quality, freshness, and presentation standards, • Maintain proper FIFO procedures and inventory organization, • Assist with onboarding and on-the-job training of new team members, • Provide coaching, feedback, and day-to-day guidance to support team development, • Reinforce company policies, operational standards, food safety practices, and service expectations, • Communicate effectively with both front-of-house and back-of-house teams, • Confidently support all front-of-house positions as needed, including retail, café service, and barista responsibilities, • Follow and comply with all applicable health, sanitation, safety, and workplace requirements We're Looking for Someone Who • Has previous supervisory experience in a restaurant, bakery, café, hospitality, or retail food environment, • Enjoys leading teams and creating a positive work environment, • Thrives in a fast-paced, high-volume setting, • Is comfortable making decisions and taking ownership during their shift, • Balances strong hospitality with efficient execution, • Communicates clearly and professionally with staff, managers, and customers, • Can confidently handle customer escalations with professionalism and good judgment, • Excels at multitasking and managing competing priorities, • Remains calm, organized, and focused under pressure, • Takes pride in coaching, training, and supporting team members, • Pays close attention to detail and maintains high operational standards, • Is flexible and adaptable, jumping into whatever role is needed to support the team, • Has a genuine appreciation for, or interest in learning about, breads, pastries, quality coffee, and hospitality Qualifications • Minimum 3 years of food service, hospitality, or retail food experience, • Previous experience supervising shift-based teams, • Experience leading teams of 8-12 employees preferred, • Prior barista experience is helpful but not required, • Food Handler Certification is helpful but not required, • Reliable transportation required, • High school diploma or GED required, • Full-time availability, including mornings, weekends, and holidays Compensation & Benefits • Competitive hourly wage plus generous tip share, • Employee food discounts, • Health insurance for eligible full-time employees, • Paid time off (PTO) for eligible full-time employees, • 401(k) with company match and profit sharing for eligible employees Liv Breads offers a friendly, supportive, and flexible work environment, and opportunities for growth and training. Liv Breads is an equal opportunity employer. \nCompany Description Open since August 2018, Liv Breads, with two retail locations in Millburn and Short Hills has built a reputation for quality and consistency of product and service. Our specialty is artisan sourdoughs, laminated pastry, and fresh and creative seasonal sandwiches and salads. We are looking for team players, enthusiastic to work in an expanding business focused on fostering a collaborative environment. Open since August 2018, Liv Breads, with two retail locations in Millburn and Short Hills has built a reputation for quality and consistency of product and service. Our specialty is artisan sourdoughs, laminated pastry, and fresh and creative seasonal sandwiches and salads. We are looking for team players, enthusiastic to work in an expanding business focused on fostering a collaborative environment.