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  • Shift Lead | Manhattan
    Shift Lead | Manhattan
    1 day ago
    Full-time
    New York

    About Blank Street: At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary... At Blank Street, we're reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you'll play a key role in bringing our mission to life with your team. You'll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality. Who We're Looking For • Love for cafe culture and people, • Friendly, open and approachable person who is able to work well with others, • Strong knowledge of coffee and equipment, • Strong decision making and multi-tasking skills, • Strong interpersonal communication skills, • Passionate about delivering excellent customer connections to create a regular customer base, • Able to work at a fast pace in high volume environments, • Be an exemplary ambassador of our brand, • Desire to foster growth with team members What You'll Own • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy, • Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, • Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift, • Positive and solution focused handling of any minor customer issue, • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store Requirements • 2+ years' experience in a customer service leadership position, preferably in hospitality or coffee, • 18+ years of age, • Able to lift 25+ lbs, and to stand for long periods of time, • Availability that meets the needs of our cafes, • You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify") Benefits \& Perks • $21.00/hour plus tips, • A comprehensive Barista accreditation and training program, • Tenure based paid time off, • Commuter benefits, • Sick time, • 1.5x pay on select holidays like New Year's Day, Memorial Day, and Juneteenth, • Complimentary coffee and treats on shift, • Free Blank Street swag

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  • Barista | Manhattan
    Barista | Manhattan
    1 day ago
    Full-time
    New York

    About Blank Street: At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary... Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You're able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates. Who We're Looking For • A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day, • A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary, • Passionate about creating delicious coffee, matcha, and other cafe beverages, • A strong independent problem solver with proven multi-tasking and communication skills, • Someone who is curious, adaptable and always willing to learn, • Comfortable working in a team or independently, • Comfortable with cash-handling and maintaining store safety What You'll Own • Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular, • Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks, • Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality, • Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows, • Maintain Local Department of Health standards at all times, • Full and complete knowledge and adherence to all product, service and brand training playbooks, • Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base Requirements • 1+ years' experience in a customer service position, preferably in hospitality or coffee, • 18+ years of age, • Able to lift 25+ lbs, and to stand for long periods of time, • Availability that meets the needs of our cafes, • You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify") Benefits \& Perks • $17.00 - $18.00/hour plus tips, • A comprehensive Barista accreditation and training program, • Tenure based paid time off, • Commuter benefits, • Sick time, • 1.5x pay on select holidays like New Year's Day, Memorial Day, and Juneteenth, • Complimentary coffee and treats on shift, • Free Blank Street swag

    Easy apply