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Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Room Attendant Extra must maintain Five Star/Five Diamond cleanliness standards in accordance with Fairmont Hotels. Our Housekeeping team makes an impression on every guest by exuding a warm and engaging service attitude. Essential Job Functions:  Responsible to sign for assigned keys, pager, work paper and return by end of shift  Maintain record of rooms cleaned throughout the shift and mark assignment sheet accordingly  Remove dirty linen from beds in guest’s room and remake bed with fresh clean linen  Ensure all soiled linen is regularly returned to linen room and properly chuted  Clean and sanitize all areas of guest room and adhere to the established Housekeeping Departments Standards:  Tidy guest clothes, pair shoes and align guest toiletries  Clean all window sills by wet dusting  Empty trash and ensures that trash receptacles are clean  Disinfect telephones and receiver  Inform Housekeeping Management of any problems or unusual circumstances  Assists guests with housekeeping –related requests in timely, professional manner (Immediately contact Manager or housekeeping office coordinator if unable to help)  Vacuum all guests’ rooms both occupied and vacant daily. Mop whenever necessary  Clean all walls lights/ceiling lights as required  Change room status via telephone interface after completion of room cleaning  Restock mobile packs for the next day  Report any equipment that is malfunctioning  Immediately report all Health & Safety Hazard/Issues  Attend any training courses given by Housekeeping and Training Director  Inform Housekeeping Management of any absence from duty, reasons, and request days off for holidays on appropriate form  Report all Engineering deficiencies to Housekeeping Coordinator and or Manager  Perform other related duties as requested by supervisor  Adhere to Fairmont Grooming Standards at all times  Comply with all hotel and departmental standards, policies and procedures  Observe health and safety guidelines at all times  Wear safety equipment and /or protection if required Hourly Rate: $29.9044 - $39.8725 Qualifications  Knowledge of proper chemical handling  Must be able to read labels on chemical bottles.  Must be able to use all cleaning chemicals, not developing an allergic reaction  Ability to perform all above mentioned general and specific job duties  Ability to perform and complete assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness  Ability to approach all encounters with guests and employees in a professional, courteous and service-oriented manner  Ability to understand and comply with all hotel and departmental standards, policies and procedures  Demonstrate flexibility and adapt to last minute changes  Able to work responsible and well organized  Able to multitask  Must be flexible in terms of working hours; must work weekends and holidays  English verbal and written communication skills mandatory, second language a plus  Interacts with guests in a professional, courteous, efficient manner  Ability to speak and read English preferred, second language a plus  To be eligible for this position, a candidate must be US National or have existing US work authorization Must be available to work all shifts (AM, PM and overnight) Physical Requirements:  Must be able to work in a fast paced environment  Carrying or lifting items weighing up to 50lbs  Pushing and pulling items weighing approximately 200lbs  Frequently standing and walking around the property  Frequently bending, kneeling, stretching and/or reaching  Capable to climb a ladder and perform tasks on a higher level Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionAs a team with big goals of democratizing access to American entrepreneurship, we need impactful and dedicated members who also believe in driving the mission forward. We strive to grow our team with people who see beyond the idea of "work" and who instead invest in being part of something greater than themselves. The company's growth is a vehicle for each and every person's growth, forcing us to grow in ways we couldn't imagine. And the truth is, the only way a startup can take down large incumbents is with a team of extraordinary people. It boils down to the billion dollar question: can the startup reach scale before the incumbent reaches innovation? So how do you build an extraordinary team? Well, there is one thing that is true when it comes to building any team: talent attracts talent. A+ players want to work with other A+ players. So we want you and your best friend, best friends, favorite former colleagues, hackathon buddy, side hustle business partner, former co-founder(s), college roommates, or even family members, whomever it might be, to apply to join doola together, as a group of 2-3 people. We'll interview you for the role as a group and this can be for:1. Any combination of full-time roles you see open on our careers page2. For our first intern class (which will span roles listed on the careers page)3. You can also pitch us on a role if you don't see it listed! We cannot wait to meet you, and for you to get to know the rest of the doolian team \uD83D\uDC7D\uD83D\uDEF8 Only one person from your team needs to apply and this will be the point of contact during the process (please do not submit multiple applications from one team \uD83D\uDE00) and you can apply below! ⬇️ Excited to meet you soon, lets doola it \uD83D\uDC7DAbout doola doola is building the OS for the next generation of online businesses. Formation. Legal Docs. EIN. US Address. Bank Account. Payments. Taxes. Website. US Phone Number. $1000s in Software Perks. And More. We handle the operational details. You grow your business. From start to six figures+ in revenue, we're with our companies for the long term. Our mission is to unlock the potential of human entrepreneurship and democratize access to wealth creation by empowering anyone in the world to turn their dream idea into their dream US business. We're seeing some exciting growth right now. Our product resonates strongly with customers worldwide, and we have worked with entrepreneurs on every continent (except Antarctica, yet!). We're backed by some of the top investors in the world, including Nexus Venture Partners, HubSpot, Y Combinator, and HustleFund. We know we're only scratching the surface of what's possible in terms of the value we know we can provide.Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for small businesses, you will find a home at doola. doola is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. doola considers qualified applicants with criminal histories consistent with applicable federal, state, and local law. doola is also committed to providing reasonable accommodations for talented individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation made due to a disability, please let your recruiter know.

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as a Senior Food & Beverage Manager of The Champagne Bar – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results. Hotel Overview: Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar and stylish Rose Club, as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Compensation: $88,000 - $92,000 per annum, depending on experience Plus Bonus Summary of Responsibilities: Reporting to the Assistant Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following: • Consistently offer professional, friendly and engaging service, • Lead the F&B team in all aspects of the department and ensure service standards are followed, • Handle guest concerns and react quickly and professionally, • To assist in recruiting and training all Colleagues, • Balance operational, administrative and Colleague needs, • Attend regularly scheduled departmental meetings, • Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions, • Have full knowledge of all Outlet menus, • Assist in managing the departmental budget, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Other duties as assignedQualifications, • Must be legally authorized to work in the United States, • 2+ years of previous Food and Beverage leadership experience required, • Experience managing in a union environment required, • Previous point of sale system experience required, • Computer literate in Microsoft Window applications required, • University/College degree in a related discipline preferred, • Excellent communication and organizational skills, • Strong interpersonal and problem solving abilities, • Highly responsible & reliable, • Ability to work well under pressure in a fast paced environment, • Ability to work cohesively as part of a team, • Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. What is in it for you: • Employee Discount Travel Program, • Employee Assistance Program (EAP), • Extended healthcare plan coverage, • Opportunity to develop your talent and grow with the Company, • Ability to make a difference through our Corporate Social Responsibility activities, • Pay Rate: $31.40Job Description Table Maintenance: • Clear and reset tables in a timely manner, ensuring a pristine and welcoming environment for guests., • Arrange table settings according to restaurant standards and maintain proper tableware placement. Assistance to Servers: • Support servers in delivering exceptional service by promptly clearing empty dishes, glassware, and utensils., • Assist in delivering food orders to tables and refilling water glasses as needed. Communication: • Maintain effective communication with the kitchen and waitstaff to ensure a smooth flow of service., • Collaborate with team members to anticipate and address guest needs promptly. Cleanliness and Organization: • Ensure cleanliness and orderliness in dining areas, including floors and furniture., • Monitor and replenish supplies such as napkins, condiments, and utensils. Guest Interaction: • Exhibit a friendly and professional demeanor when interacting with guests, responding to requests, and providing assistance as required. Adherence to Standards: • Adhere to all health and safety regulations, as well as the restaurant's policies and procedures., • Uphold the high standards of cleanliness and presentation associated with a luxury French dining experience. Qualifications Your experience and skills include: • Must be fluent in English (speaking/reading/writing), proficiency in French a plus!, • Previous experience as a Busser or in a similar role within a high-end restaurant setting is preferred., • Knowledge of French cuisine and dining etiquette is an asset., • Exceptional communication and teamwork skills., • Ability to work efficiently in a fast-paced environment., • Attention to detail and commitment to maintaining a polished dining atmosphere., • The hotel is unable to assist candidates in obtaining work authorization documents., • Visa Requirements: Must be legally eligible to work in the United States. Additional Information Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms and suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality. To join our Group, please visit

Job DescriptionUS Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity. US Mobile is America's first and only Super Carrier, allowing customers to access all three major mobile networks & switch seamlessly between them, anytime, anywhere, to get the best coverage possible. We're #1 Phone Plan Provider on Consumer Reports (not bought), and Jack Dorsey unsolicitedly tweeted about us :'). "US Mobile is very good." US Mobile is growing faster than any carrier in the US right now. We're a venture-backed company entering hyper growth-- we make $200M in ARR with over 100% year-over-year growth, with a budget for advertising this year to finally put us on the mainstream map: SuperBowl Ad, commercials, etc. After 10 years in the game and establishing a cash-flow positive service, we're working with an amazing, reputable rebrand agency (COLLINS) for our new look and strategy to acquire our next 1M+ lines. You'll join as the most senior Brand IC to push this bar higher, define our brand guidelines, and create assets potentially seen on a Superbowl Ad, commercials, social media, etc. Our brand is non-corporate, and close to / champions real users. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries. We're a fast-growing startup and cash-flow positive, so your equity is already worth real dollars in the secondary market (and growing!), and we’re looking for someone exceptional to join us.Qualifications / Responsibilities • Experience working on consumer facing technology., • Impeccable visual skills in type, color theory, textures, grid systems, etc., • Iterate with external agency on new brand assets and guidelines. They’ll propose a few concepts, you'll push the bar higher. (Aug and on), • Create Brand Extensions for Landing Pages, Digital & Physical Ads, Emails, Video Thumbnails, Campaigns, Assets for App Experiences., • Create Internal Brand Guidelines with/for your Brand Team to follow, • Lead the Brand team towards consistency and adherance towards Brand Guidelines., • Complete requests from Growth Campaigns, Marketing / Landing Pages, Advertising., • Care about high quality on high-impact, high-exposure projects., • We're indexing for very high visual/graphic abilities, motion a plus, and range (4+ aesthetics in portfolio, able to augment and elevate whatever COLLINS delivers)Benefits / Perks, • Annual Offsite to hack & meet the team. 2024 Japan. 2025 Hawaii., • $100/mo USM credit for your phone / family / friends etc, • Gym Reimbursement, • Flexible PTO

Job DescriptionWelcome to Fi. We’re a passionate team from Square, Google, TikTok, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for a Social Media Lead! Fi is looking for a Social Media Lead to take our organic social and influencer marketing to the next level.We’ve built the most advanced dog tracker on the market, but we’re just getting started. Our social presence has massive potential, and we need someone who can scale our community, turn engagement into obsession, and make TikTok a powerhouse for Fi. If you live and breathe social media, thrive on making brands go viral, and want to shape the future of how dog parents connect with Fi—this is your chance.What You’ll Do: • Own Fi’s organic social strategy across Instagram, TikTok, and beyond—driving engagement, growth, and brand love at scale., • Develop TikTok as a primary channel, crafting viral content and building a devoted following., • Lead and scale our influencer marketing program—identifying, managing, and collaborating with key partners to amplify Fi’s reach., • Oversee community engagement, making sure every comment, DM, and tag is an opportunity to turn followers into loyal fans., • Analyze social performance, iterate on content strategies, and report on key metrics to optimize growth.What You'll Bring:, • A deep understanding of social media trends, platform algorithms, and what makes content shareable., • 4+ years of proven experience growing a brand’s organic social presence, with a strong focus on TikTok., • Experience in influencer marketing—building and managing relationships that drive impact., • A data-driven mindset, with the ability to translate insights into action., • A sharp creative eye, strong copywriting skills, and the ability to produce compelling content., • Passion for dogs (obviously) and excitement about building a category-defining brand.Why You’ll Love Us:, • Time to Recharge: Enjoy flexible PTO to take the breaks you need., • Top-Notch Health Coverage: We’ve got your back (and teeth and eyes) with full medical, dental, and vision insurance., • Wellness Perks: Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best., • Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program., • Free Fi Membership: Your furry best friend(s) get all the benefits of a Fi collar, on us!, • Love for Friends + Family: Share the Fi magic with loved ones through our gifting program.The anticipated base salary range for this position is $80,000–$135,000. Actual compensation will vary based on multiple factors, including skills, experience, market conditions, and role scope, which may evolve during the hiring process. As a fast-growing Series B startup, Fi evaluates compensation opportunistically to align with the right candidate. This role is also eligible for equity compensation.Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.

Job Description At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We are looking for a Senior Solution Business Manager (Entrepreneur in Residence) for our Shopper Solutions to join our Strategy & Growth Team. Why is this role so important at Similarweb? Our Shopper Amazon Intelligence and Cross-Retail solutions are at the core of how brands and retailers understand their digital shelf performance and competitive landscape. As an Entrepreneur in Residence, you will be directly responsible for driving the revenue growth of these solutions. You'll act as the bridge between our customers, the Go-To-Market organization, and our Product, R&D, and Marketing teams—ensuring that we not only meet but anticipate market needs. This role is critical in shaping the future of our Shopper business and setting the foundation for long-term growth. So, what will you be doing all day? • Own the revenue targets for Similarweb's Shopper Amazon Intelligence and Cross-Retail solutions., • Partner with GTM teams, joining customer calls and industry events to identify opportunities and drive adoption., • Surface client needs, uncover product or data gaps, and help refine positioning in the market., • Collaborate with Product, R&D, and Marketing to design and deliver solutions that address those needs., • Work closely with analyst support to monitor funnel metrics, sales pipelines, and engagement rates to maximize retention and growth., • Stay hands-on with strategic clients and design partners to gain a deep understanding of their businesses and challenges.This is the perfect job for someone who:, • Brings deep experience in retail and CPG solutions (5+ years)—whether as a user, seller, or builder of digital shelf analytics, pricing intelligence, or market share reporting solutions., • Agency-side experience advising retail/CPG clients is also highly relevant., • Thinks like a founder—practical, agile, and solution-oriented, with a track record of taking ownership and driving results., • Is fluent in both business and data, connecting digital KPIs to broader business impact and designing data-driven solutions. The base salary range for this position in New York City is $110,000 - $186,000 plus benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area, and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take the initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. #LI-KZ #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Job DescriptionWho Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support. This is an excellent opportunity for a recent grad or someone with up to 3 years of experience. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality

Job DescriptionWho Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Senior Technical Support Analyst to focus on second-level technical application support. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Lead projects and team members when needed., • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • 5+ years of experience in application, technical support., • Some experience as a team lead is preferred, • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality

Job Description At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We are looking for a Team Manager, Deal Desk to join our Global Revenue Operations organization. Why is this role so important at Similarweb? The Deal Desk is a critical enabler of Similarweb's growth, ensuring every commercial agreement is structured for speed, accuracy, compliance, and long-term success. As the Team Manager of our global Deal Desk function, you will lead a team of Deal Desk Managers that supports the full deal lifecycle across regions and segments. You'll partner closely with Sales, Legal, Finance, and Executive Leadership to strengthen deal quality, enhance governance, and accelerate revenue. This role also plays a key part in shaping our future systems and operations—leading major initiatives such as our 2026 CPQ transformation and driving new AI-led efficiencies across the Quote-to-Cash process. So, what will you be doing all day? • Lead day-to-day Deal Desk operations, overseeing global support for quotes, deal structures, service orders, amendments, and non-standard terms., • Serve as a senior escalation point and trusted advisor on complex commercial structures, ensuring accuracy, consistency, and compliance with revenue recognition and internal controls., • Define, improve, and enforce end-to-end GTM processes, deal policies, signature protocols, and documentation standards., • Own Deal Desk documentation, playbooks, and internal knowledge bases, while identifying operational gaps and driving scalable, global solutions., • Lead major Q2C initiatives—including serving as business owner for the company's 2026 CPQ evaluation, vendor selection, design, and implementation., • Partner with RevOps, Legal, Finance, and IS teams to align systems and processes across the revenue lifecycle., • Manage, mentor, and develop a high-performing global Deal Desk team, setting expectations, coaching performance, and ensuring operational excellence.This is the perfect job for someone who:, • Has 5+ years of Deal Desk experience, including 2+ years in a senior or managerial role., • Possesses an advanced understanding of SaaS commercial structures, revenue recognition, and non-standard commercial terms., • Has demonstrated experience drafting or customizing commercial language and advising on complex deals., • Has led global or distributed teams with a strong track record of coaching, development, and cross-functional influence., • Brings proven success in process design, optimization, documentation, and governance across GTM organizations., • Has hands-on experience with CPQ, CLM, or Q2C systems—and ideally has supported or led a major CPQ transformation. The base salary range for this position in New York City is $125,000 - $170,000 plus benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area, and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. #LI-SS #LI-Onsite We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.