Incident manager jobs in Hoboken, New Jersey - Page 6Create job alerts

Job DescriptionDescription: The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization. Scope of Position: Under the supervision of the Program Director, the Forensic Case Manager will provide supportive services to formerly homeless adults diagnosed with serious mental illness, seniors, veterans, medically frail individuals, and those with a forensic history, all residing in apartments. Essential Position Functions: • Provide case management, including benefits assistance, help complete housing applications, provide links to primary and behavioral health care in the community, and housing referrals to formerly homeless adults diagnosed with serious mental illness and/or substance abuse disorders. These services are primarily provided in the client’s apartment and in community settings., • Assist in identifying strengths, needs, abilities, and goals and create related Support Plans in electronic client records system., • Motivate clients to develop skills needed to maintain housing. Assist and encourage individuals to develop natural supports and include these supports in Support Plans and client related meetings. Assist clients with completion of their HRA packet in an effort to locate and obtain more independent housing, • Timely completion of required documentation for every client contact as per agency policy. Ensure documentation meets regulatory guidelines for level of care., • Assist with medication monitoring when needed and review medication cart on a semi regular bias in an effort to maintain client records., • Co-facilitate groups if requested in areas including but not limited to wellness, leadership, housing, stability, employment and education, relationships, and healthy decision making., • Assist in preparing program for audits., • Provide crisis intervention, as necessary., • Compliance with requirements, including facilitating appropriate admissions and discharges, maintaining census, documentation and incident reporting, • Liaise with other departments and outside agencies., • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., • Conduct apartment inspections on multiple floors, utilizing stairs. Provide escorts to clients throughout the community utilizing public transportation. Provide assistance and instruction to clients with maintaining their home environment in decent living condition., • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with Bridge policy. Accounts for consumers, performs diligent searches, and files missing person reports on consumers not accounted for in accordance with policy and procedure., • Attend staff meetings, supervision and trainings as required., • Any other duties as may be assigned.Requirements:, • Bachelor’s Degree is required., • Experience working with mental health, crisis intervention, and managing trauma-triggered behavior., • Excellent time management skills; stress-resistant, flexible, and a team player., • Open to feedback; strong organizational skills., • Willingness to perform CPR/First Aid/AED/CPI/Naloxone., • Preferred experience working with the forensic population., • Knowledge of AWARDS is a plus.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree plus 1year experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services. CASE MANAGER TRAINEE: Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met. #ICLCWCM

Job Description Job Description: Assistant Building Manager, Euclid ORGANIZATION: The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting, which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low- income older persons, many of whom live with mental illness and/or have experienced homelessness. WSFSSH is an Equal Opportunity Employer (EOE) POSITION: Under the supervision of the Building Director and associate director/clinical coordinator, The Assistant Building Manager will assist in all aspects of the administration and property management of the building, with the goal of enabling residents to live permanently and as safely and independently as possible. WORK CATEGORIES & DUTIES Specific duties include, but are not limited to, the following: Responsibilities: Personnel • Supervise front desk personnel., • Ensure that 24hour shifts are covered as per union contract., • Maintain all leave time requests., • Ensure that all supplies including forms are maintained., • Ensure that personnel is cleaning and maintaining front desk area., • Co-Supervise maintenance staff, and administrative staff., • Assist manager in maintaining active personnel files: Vacation requests, time taken (sick leave, personal days, etc.), • Process timesheets and submit in a timely manner., • Assist Manager with staff meetings, tenant / staff complaints and performance evaluations when needed., • Responsible for taking and maintaining minutes of all meetings., • Assist Manager with Social Service staff interface., • Coordinate with social service staff on various tenant issues including arrears, housekeeping, disruptive behavior, room maintenance, monthly tenant meetings, etc., • Ensure social services department receives copies of all incident reports, tenant lists and management letters to individual residents., • Act as liaison between tenants and staff in building manager’s absence., • Assist Manager with Housing Court Hearings/Trials, • Office/Building Management and Administrative:, • Manage general office functions., • Establish a 1:1 professional relationship with tenants., • Assist manager in responding to building violations and coordinate with Contractors and Euclid Hall staff to clear violations., • Maintenance and distribution of all management office lists related to tenants, vendors, staff and miscellaneous documents., • Preparation and distribution of exterminator list to Front Desk., • Ordering supplies when needed: key blanks, appliance parts, office, cleaning and maintenance equipment., • Document vendor repair work., • Maintain related contract files., • Document problems encountered, & proposed resolutions., • Monitor vendor files., • Maintain Certificates Book / Log. Must ensure all inspection certificates and equipment inspections are current and have not expired., • Lease., • Section 8 and other income certifications., • Incident reports., • Legal correspondence., • Arrears, • DHCR, • Rent Rolls, • Legal, • Front Desk, • Assist manager and Superintendent with the general maintenance function of the premises including but not limited to the following:, • Tenant room inspections, • Daily, weekly, monthly, yearly checklists of maintenance task for use by maintenance staff., • Conduct regular inspection of boiler, elevator, fuel storage tanks (If applicable), sprinkler, standpipes, etc., • Maintaining clear identification of all building systems; for example, plumbing valves, sprinkler standpipes, etc., • Enforce recycling and garbage regulations., • Ensure Extermination List is maintained and updated monthly and Contracts are following contract agreements., • Keep orderly and stock maintenance supplies., • Rent Collection / Arrears and Payroll Distribution:, • Assist manager with rent collection and arrears pursuit., • Process coin exchanges for rent collection., • Pickup coin exchange and assist in verifying amounts received., • Make bank deposits weekly or as needed., • Distribute employee checks., • Collect all rent checks and money orders from rent deposit box and process., • Purchases:, • Request quotes for purchases using authorized vendors., • Inspect deliveries., • Review and process invoices for payment., • Other responsibilities may include:, • Working as a member of a team to establish and maintain high levels of care, respect for, and communication with tenants and staff., • Working cooperatively with other staff members., • Attending training sessions and conferences as required for enhancement of job skills., • Implementing emergency procedures as necessary., • At least 21 years of age., • Strong communication skills, math skills and computer literacy, including Microsoft Word, Excel and Outlook., • Emotionally, mentally, and physically able to perform job responsibilities., • Prefer a minimum of two years of experience working with senior adults., • Prefer Associate’s or Bachelor’s Degree., • Must be able to speak, read and write in English and Spanish. EG0aDwGPEl

Job Description Department purpose and structure To provide an effective and professional IT 1st line support service to our staff and clients in accordance with the needs of the business. You will be responsible for logging, troubleshooting and resolving incidents and requests as the first point of contact when possible, or escalating incidents to the appropriate team. Key relationships • The Service Desk is the first point of contact for internal customers and external clients, it is essential for the IT Service Desk Analyst to deliver high levels of service to both these groups., • Works closely with Support Team Managers to deliver an efficient and effective service., • The Service Desk Analyst is primarily responsible for the resolution of customer issues raised via phone or email., • Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues and queries., • Take responsibility for the resolution of incidents ensuring as many of these are resolved at 1st line as possible, • Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximize customer service and first point of contact call resolution., • Ensure that incidents and requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Ensure accurate and timely updates are recorded and maintained in the IT Service Management System., • Promptly allocate incidents and requests as appropriate., • Follow processes to ensure that a high quality of service is provided to our users, • Working as part of a team in order to provide a white glove service to the users., • Appropriate escalation of incidents and requests to the US Service Desk Manager in line with our processes., • Complete tasks and other assigned work to agreed deadlines., • Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Pass and monitor calls to the appropriate team if cannot be resolved by self and liaise with 2nd/3rd party teams when appropriate and ensure customers are updated of events relating to their call. Follow up until resolved with the assigned., • Build and maintain good customer relationships. Key requirements • Minimum of 3 years’ experience working in as Service Desk role, including taking support calls and working with a ticketing system (law firm experience preferred) but no essential, • Knowledge of iManage Work, Windows 10 and Apple iOS, • Strong Knowledge supporting Microsoft Technologies (Office 365, Teams, OneDrive, etc.), • Experience using Remote Support Technologies (SCCM, Team Viewer) and Active Directory, • Ability to work well under pressure, • Excellent communication skills, • Flexible, customer focused approach to service delivery, • A good team player and willing to share skills and experience with others, • Ability to work on own initiativeCompany DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description About Us: An established IT consulting firm (MSP) in Manhattan, serving businesses with up to 500 end-users globally. We are known for our commitment to efficiency, automation, and exceptional client service. Our team is growing, and we are seeking an ambitious Service Desk Manager to lead and scale our service desk operations while ensuring high client satisfaction. Job Description: You will be pivotal in leading and optimizing our service desk operations. Your responsibilities will include managing a team of skilled help desk and escalation agents, enhancing service quality, and fostering a customer-centric culture. Your IT service management expertise, leadership, and problem-solving skills will be critical in delivering outstanding support to our clients and scaling our team as we continue to grow. Responsibilities: • Oversee day-to-day operations of our 24/7 service operations, including incident and request management, ticket prioritization, and resolution., • Lead and mentor a service desk team of 15 agents, providing guidance, coaching, and performance evaluations., • Develop and maintain service desk processes, procedures, internal KBs, training, and best practices to ensure efficiency and service quality., • Serve as the highest department escalation point and collaborate with internal teams to resolve complex technical issues and enhance service delivery., • Monitor and analyze service desk metrics to identify repeat and connected issues, volume in specific requests, and general trends to identify areas for improvement., • Build strong relationships with all help desk agents, conducting performance evaluations and offering open office hours for individual guidance and support., • Drive continuous improvement initiatives to streamline processes, reduce incident resolution times, and boost customer satisfaction., • Cultivate a customer-centric culture within the service desk team, emphasizing communication, professionalism, and empathy., • IT Service Management (ITSM): Proficiency in IT service management principles, including ITIL., • Ticketing Systems: Skilled in utilizing IT service desk ticketing systems for workflow management, • Management Tools: Advanced knowledge of industry-standard tools (Kaseya, Addigy, Huntress, SentinelOne), • Technical Troubleshooting: Strong problem-solving abilities for resolving complex technical issues for SaaS applications, MacOS, Windows, Windows Server, and Network Devices., • Security Awareness: Knowledge of IT security principles and compliance., • Documentation: Proficient in creating and maintaining technical documentation, • Bachelor's degree in Information Technology or equivalent professional experience., • Minimum of 5 years of experience in an IT support role., • Prior management or team lead experience is required., • Exceptional communication and leadership skills., • Ability to work in a fast-paced environment and handle multiple tasks simultaneously., • Prior MSP experience is required.Company DescriptionThis is a direct hire you will be working with CEO and Founder of the company.This is a direct hire you will be working with CEO and Founder of the company.

Job DescriptionAssistant Director PURPOSE: Cedar House (Bronx) provides therapeutic and support services to adolescents ages 16–21 who are referred through ACS (Administration for Children’s Services) and the Juvenile Justice system. Our residents have experienced significant trauma that often results in behavioral, emotional, and developmental challenges. The program offers a robust Independent Living Skills curriculum, including vocational training and educational support, to prepare youth for successful, independent adulthood. POSITION OVERVIEW: The Assistant Program Director supports the Program Director and Clinical Director in providing leadership, ensuring quality service delivery, and maintaining compliance with agency policies and external regulatory standards. The Assistant Program Director is responsible for day-to-day operations, supervision of key staff, and oversight of programmatic systems that promote client safety, well-being, and progress toward independence. KEY ESSENTIAL FUNCTIONS (List the functions that are essential to achieve the goals): Program Operations & Oversight • Oversee daily program operations to ensure a safe, structured, and therapeutic environment for youth., • Lead weekly team meetings and provide supervision to the Senior Team Leader, Team Leaders, Programming Manager, and Cook., • Ensure the physical environment and basic needs (food, hygiene, healthcare, etc.) of youth are met., • Monitor and manage census, admissions, group assignments, and discharges., • Participate in and oversee intake and case closing processes., • Support adherence to program budget and financial guidelines.Staff Development & Supervision, • Oversee training, onboarding, and ongoing development of direct care staff., • Provide coaching and performance feedback to promote professional growth and accountability., • Ensure adequate staffing levels and proper shift coverage.Clinical & Programmatic Support, • Participate in the development and implementation of clinical and recreational programming., • Collaborate with clinical team and provide input on service planning., • Maintain engagement with community stakeholders, including emergency responders and neighboring organizations.Compliance & Administration, • Ensure compliance with ACS, OCFS, COFCCA, and agency standards., • Monitor documentation practices, including incident reporting and service note accuracy., • Serve as a point of escalation for after-hours program concerns (on-call responsibilities). TEAM PROCESS: • Participate in intakes, assessments, and discharge planning., • Attend and contribute to staff meetings, trainings, and off-site professional development as needed., • Communicate clearly and effectively with team members, leadership, and external partners. DOCUMENTATION: • Review and follow up on incident reports in collaboration with the leadership team, • Ensure accurate and timely entry of documentation into electronic records., • Maintain compliance with agency and regulatory documentation standards., • Commitment to trauma-informed, youth-centered care., • Strong interpersonal and team collaboration skills., • Cultural competency and ability to work effectively with diverse populations., • Effective engagement strategies with youth., • Excellent written and verbal communication., • Detail-oriented, organized, and able to manage multiple priorities., • Ability to work both independently and collaboratively., • Minimum 5 years of experience in children’s mental health or child welfare; residential adolescent experience strongly preferred., • At least 2 years of supervisory experience., • Strong communication skills and ability to lead diverse teams., • Proficient in Microsoft Office Suite; experience with CONNECTIONS and electronic medical record systems preferred., • SALARY: $88,000 -, • BENEFITS:, • Medical, • Dental, • Vision, • 403B Retirement Plan, • Access to CEU's with no cost to you!, • 3 weeks vacation EBA’s mission is to support families and strengthen communities through the high-quality implementation of evidence-based programs (EBPs). As a ‘production company’, we focus on the implementation issues back stage so that EBPs and community-based providers can be the ‘stars’ on stage. Over the past 15 years, EBA has served multiple states and counties in the areas of juvenile justice, child welfare, and behavioral health. EBA offers a team of professionals with backgrounds in social services, juvenile justice, evidence-based programs, information technology and human resources. EBA’s interdisciplinary team brings a combined total of more than 150 years of experience in clinical services and program management related to community-based and evidence-based programs. How to become a superhero therapist Job flier.pdf (hubspot.net) MST Therapist white paper Therapist Blog Post white paper[9258].pdf (hubspot.net) #mst #mstjobs #therapy #therapist #clinician #clinicaltherapist #socialservices #therapistJobs #familytherapist #marriageandfamilytherapist #lpc-a #lpca #lcsw #lpc #lmsw #lmft #lmhc #qmhp #socialwork #socialworker #mentalhealthjobs #juvenile #juvenilejustice #counseling #familycounseling #familytherapy #familycoach #familycounselor #parentingcoach #joinus #careeropportunities #careerdevelopment #careeropportunity #careergoals #jobsearch #jobhunt #community #family #childtherapist #court #familytherapy #evidencebased #cbt #dbt #cbttherapy #dbttherapy #mstjobs #mastersdegree #bachelorsdegree #multisystemictherapy #ebp #ebm #evidencebasedpractice #evidencebasedmodel #masterlevel #counselor #coach #kids #children #juvenile #family #familyfirst #fft #functionalfamilytherapy #nowhiring #hiringnow #jobs #clinicaljobs #communitybasedjob #counselingjob #socialworkerjob #clinicalsupervisor #supervisor #hiring #nowhiring #hiringnow Powered by JazzHR Q8AQDJBmJl

Job Description Essential Job Functions Assists in Providing Clinical Services: • Based on a written treatment plan received from the Interdisciplinary Treatment Team (ITT), identifies those aspects, which can be integrated into residence activities., • Provides clinical oversight of implementation of all phases of residents' treatment plans. Assigns staff to implement services., • Observes the delivery of services to assess reaction/progress and to evaluate the quality of the service. Discusses results with staff and makes any modification deemed necessary (if appropriate) or presents recommendations to the ITT., • Discusses with other managers any incidents or circumstances which could be taken into consideration in planning and carrying out activities., • Informs staff to the types of clinical services and recreational activities available., • Reviews crisis intervention of residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident, and staff-actions during a crisis., • Informs staff of community resources and ensures that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance for residents., • Establishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits within the deadline established by the Human Resources Department., • Maintains and posts work schedules and adjusts assignments based on availability of staff, the abilities of specific staff members, and the particular requirements of the resident(s)., • Instructs mangers and/or staff on the specific tasks to be performed and provides written guidelines if necessary., • Periodically meets with staff individually and/or as a group to discuss observations, deficiencies, new techniques, administrative matters, and circumstances that might have a bearing on the effective and efficient functioning of the staff., • Evaluates staff competencies and deficiencies; meets with subordinates on an individual basis to discuss their job performance’s strengths and weaknesses, suggestions for improvement, and follow-up as appropriate., • Supervises staff in appropriate reactions to emergency or crisis situations., • May attend centralized training programs designed to “train-the-trainer.”, • Responds to work related questions, problems, and complaints from staff., • Ensures that shift has attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment and informing the Director of Residential Services and the Human Resources Department., • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies., • Manages of the orientation of new personnel and the sponsorship program., • Ensures that all Federal and State health and safety standards are met, deficiencies are handled according to agency policy., • Ensures that the performance of various housekeeping duties to provide a clean, neat, and safe environment are met., • Initiates requests to repair/replace worn furnishings, floor coverings, etc.; alerts the Director of Residential Services of any major structural problems., • Conducts and records health and safety drills., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property to the Residence Manager. If directed, conducts initial investigations of property that is lost, stolen, missing, or damaged., • Recommends the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability., • Conducts regular inspections of resident rooms to ensure property accountability and serviceability. Establishes key control procedures., • Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost, stolen, missing, or damaged. Assists in Providing Quality Assurance Oversight: • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to residents., • Develops a residence mission statement that supports the division and agency mission statements., • Maybe directed to coordinate with the Quality Management Department and the Administration Division for staff assistance in the preparation for an audit., • Reviews plans of corrective action, incident reports, and program evaluation reports and recommends action that needed for improvement., • Educates staff in the benefits of resident and family involvement, levels of resident and family involvement, types of resident and family involvement, nature of resident and family involvement, and issues of working with the resident and family., • Develops a resident strategy for working with residents and families and develops activities that foster residence-resident and family cooperation and coordination., • Promotes Mental Retardation programs in local communities., • Educates staff and residents on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long-range plans for mental retardation program development. General: Willingness and ability to use ICL supplied communication tools (e.g. computers, beepers, telephone, fax, etc.) regularly in the course of conducting business. Compliance with attendance rules and the ability to work on a regular schedule and has on-call responsibilities. Additional Tasks: • May be responsible for facility maintenance and reports needed repairs to the Director of Facility Maintenance., • Knowledge of the policies and procedures of OPWDD, as well as state and federal regulations as they apply to the care and treatment of the developmentally disabled., • Knowledge of active treatment programs as they related to the developmentally disabled., • Knowledge of sound supervisory practices; ability to lead a multi-disciplinary staff of professionals and paraprofessionals and make decisions quickly in a variety of situations., • Knowledge of the characteristics of the mentally retarded and developmentally disabled; knowledge of active treatment and individual program plans., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Serves as a role model to staff and residents., • Ability to effectively communicate both verbally and in writing. Qualifications and Experience • High School Diploma or GED plus 3 years of experience providing direct services to people with IDD, that includes supervisory experience. Bachelors or Associates in Human Services may be substituted for up to 2 years of general experience. AMAP, SCIP-R, CPR/First Aid required. Clean, valid NYS Driver’s License.

Job Description Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, legal, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram. Located on the Upper East Side of Manhattan in the historic mixed-used Park Avenue Armory, Lenox Hill Neighborhood House’s Women’s Mental Health Shelter is a 24-hour program that addresses the critical issues facing 80 homeless women, age 45 and over, who have histories of mental illness. Through a comprehensive continuum of care and programming that includes social work services, medical, nursing and psychiatric care, specialized peer support, housing placement, benefits assistance, arts and recreation and food and nutrition programs, our talented, multi-disciplinary team which includes social workers, mental health clinicians, nurses, psychiatric providers, peer advocates and program assistants, helps clients to transition from homelessness to permanent housing. Hourly Rate: $27.50Hour Reporting to the Operations Manager, the Program Assistant is an integral member of our Women’s Mental Health Shelter, joining our multidisciplinary team, to support the day-to-day operations of the program and support our clients. The Program Assistant will have primary responsibility for assisting with all administrative, customer service and operational functions of the Women’s Mental Health Shelter. The Program Assistant will: • Interface daily with clients by providing excellent customer service by greeting and orienting clients, fielding questions and responding to client needs, • Assist clients with activities of daily living, including but not limited to, providing support for laundry, decluttering dorm areas and assisting with client-administered medication observation, • Assist in deescalating on-site crises and conflicts by providing problem-solving and conflict resolution to clients and document incident reports clearly with well-written and detailed summaries, • Support clients with the shelter intake process, identifying priority concerns and additional supports as needed, • Help facilitate day-to-day operations of our Women’s Mental Health Shelter and ensure they are conducted in accordance with our high-performance standards and government regulations, • Collaborate with Lenox Hill Neighborhood House’s staff from a variety of departments and disciplines The ideal Program Assistant thrives in a highly social and busy community setting and is willing and able to work a fast-paced schedule that will include evenings and weekends and some holidays given our 24/7 operating schedule and the expansive needs of our clients. The ideal candidate will possess strong communication, organizational, customer service and administrative skills and be able to multi-task in a fast-paced environment. As part of a collaborative team, the Program Assistant must be able to communicate effectively with a variety of stakeholders and be a team-player. Bachelor’s degree, with relevant experience in the field of homelessness services, behavioral health, substance use services or residential support preferred. Fluency in Spanish is ideal. This position is Per Diem (Part-time) meaning that the scheduled hours will vary with a maximum of 20 hours per week. Given the 24/7 operating schedule and the expansive needs of our clients, we are actively recruiting for the following open shifts : 7:00am- 3:00pm; 3:00pm – 11:00pm and 11:00pm – 7:00am. What We Offer • We like to have fun! Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more., • State-of-the Art Fitness Center, Gym and Swimming Pool, • PSLF (Public Service Loan Forgiveness) Eligible Employer, • The best colleagues in New York! All individuals, as a condition for employment by Lenox Hill Neighborhood House, are required to undergo a pre-employment background check. Certain positions require more extensive background checks to comply with applicable laws. At Lenox Hill Neighborhood House we value respect, integrity, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.