Customer Care Manager - State Farm Agent Team Member
hace 2 días
Commack
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave, • Training & development, • Youre the person people call first when life goes sideways - calm, steady, and ready to help., • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you., • Youre a natural relationship-builder who earns trust quickly and keeps it., • You listen first, then guide, making customers feel understood while confidently recommending solutions., • Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.Location Address: Commack, NY 11725 At Jacquelyn Jacobson - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities • Manage customer inquiries and support daily service activities., • Coordinate team communication to maintain efficient workflows., • Assist with account updates, billing inquiries, and policy reviews., • Track service metrics and report progress to the agent., • Support community engagement and customer outreach initiatives.Qualifications, • Excellent communication and organizational skills., • Strong attention to detail with the ability to manage multiple priorities., • Prior experience in customer service, office management, or administrative support preferred., • Must be able to obtain applicable state insurance licenses.