UCaaS Sales Engineer - US Based Lower 48 States
4 days ago
South Plainfield
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Vision insurance Company Overview Vitel Global is a highly innovative AI based UCaaS provider, that is heavy in R&D with over 200 developers globally. Unlike other UCaaS providers in this space, innovation drives our GTM strategy, through continuous product development, and a focus on creating advanced features, and solution sets for the SMB to Mid-Enterprise markets. Through continuous innovation and product development, Vitel is transforming the ease of communications for B2B with products such as our built-in voice-to-voice translations services in video conferencing, built in note taker, voice analytics, 60+ AI Assistants, voice enabled avatar website chat bot (100+ languages), plus other meaningful bolt on solutions. Beyond this, Vitel provides additional services like AI Scrubbed Lead Gen Lists, and supporting AI Assistants to help drive inbound and outbound revenue, which ultimately helps round out our Business in a Box philosophy. Job Description The UCaaS Sales Engineer partners with the sales and Channel teams to design, present, and support cloud communication solutions for prospective and existing customers. This role combines deep technical knowledge with strong communication skills to translate business needs into scalable UCaaS solutions. This job requires up to 50% travel for customer sites, partner visits, tradeshows, etc. Key Responsibilities Pre-Sales Support • Partner with Account Executives & Channel Managers to identify customer needs and technical requirements, • Lead discovery calls to assess current telecom/IT environments, and determine future needs, • Design tailored UCaaS solutions (VoIP, collaboration tools, contact center, API & AI integrations), • Deliver product demonstrations and technical presentationsSolution Design & Architecture, • Create high-level and detailed solution designs, • Ensure compatibility with customer infrastructure (network, security, endpoints), • Recommend best practices for deployment and scalability, • Support RFP/RFI responses with technical inputCustomer Engagement, • Act as the technical advisor and trusted consultant during the sales cycle, • Address customer concerns around reliability, security, and performance, • Provide proof-of-concept (PoC) support and pilot deploymentsSales Collaboration, • Support deal strategy and positioning,, • Help articulate value propositions and ROI, • Assist in closing deals by resolving technical objectionsPost-Sales Handoff, • Work with implementation and support teams to ensure smooth onboarding, • Document solution architecture and customer requirementsRequired Skills & Qualifications Technical Skills • Strong knowledge of:, • VoIP/SIP protocols, • Networking fundamentals (QoS, VLANs, firewalls, VPNs), • Cloud platforms and SaaS delivery models, • Experience with UCaaS platforms (e.g., RingCentral, Zoom, MS Teams, Mitel, Avaya), • Understanding of integrations (CRM, APIs, contact center tools), • Understanding of AI Tools, and an interest in being part of a leading-edge technology development Soft Skills • Strong presentation and demo skills, • Ability to translate technical concepts into business value, • Excellent communication and customer-facing abilities, • Problem-solving and consultative mindsetExperience, • 27+ years in sales engineering, solutions engineering, or telecom/IT roles, • Experience in UCaaS, CCaaS, or telecom is highly preferredPreferred Qualifications, • Certifications (e.g., Cisco, Microsoft, or vendor-specific UCaaS certs), • Experience with contact center solutions (CCaaS), • Familiarity with security and compliance standards (HIPAA, SOC 2, etc.)Typical Tools & Technologies, • VoIP/SIP tools (e.g., Wireshark, softphones, desk phones, mobile applications), • CRM platforms like Salesforce, • Network diagnostic tools, • Demo environments and sandbox systemsSuccess Metrics, • New Logo & Upsell win rate and technical close support, • Customer satisfaction during pre-sales, • Accuracy and scalability of solution designs, • Time to deployment and handoff efficiency This is a remote position.