Manager, Omnichannel Operations
25 days ago
McAllen
Be part of an amazing story \n Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. \n Job Overview \n The Manager, Omnichannel Operations is essential to the growth and success of Macy's Omni customer service strategy within the At Your Service, Signing, and Merchandise Logistics areas. This role guides a diverse and inclusive team to ensure merchandise is ready for shipment or in-store pick-up, whenever and wherever the customer specifies. The Manager hires and coaches staff to manage product movement and fulfillment logistics while maintaining an engaging work environment. Additionally, this role drives sales and profit by exceeding success indicators for the Omni customer experience. \n What You Will Do \n\n • Lead and develop strategies to plan and execute workload on product movement logistics and fulfillment. Collaborate with various partners to manage merchandise flow and incoming receipts, driving sales and profit.\n, • Direct the receiving and processing of all merchandise receipts, maintaining back-of-house standards\n, • Elevate the customer experience by delivering on the Omni Customer Experience score and Omni demand metrics\n, • Lead and coordinate At Your Service front-of-house staff to deliver excellent customer service, support product pickup, process returns and bill payments, and flex between At Your Service and Curbside operations\n, • Responsible for leading and managing the successful implementation and achievement of defined SLAs (Service Level Agreements) for Curbside Pick-Up, ensuring a safe, efficient, and punctual experience for customers\n, • Manage the entire return process of abandoned BOPS/BOSS orders and non-congruent products\n, • Build productive relationships with all team members to drive key measurements of Macy's customer experience\n, • Collaborate with and support the Business Administration, Asset Protection, and Merchandising functions on safety, audit, and RFID programs\n, • Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports. \n \n, • Establish work strategies, provide insight and decision support, and direct and manage the team to meet or exceed performance and behavioral expectations. Address and resolve concerns.\n \n, • Work a flexible retail schedule, including day, evening, holiday, and weekend shifts\n, • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities\n, • Candidates with a High School diploma or equivalent are encouraged to apply. \n \n, • 3-5 years of management experience in a retail environment.\n \n, • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. \n \n, • Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders\n, • May involve reaching above eye level\n, • Requires close vision, color vision, depth perception, and focus adjustment\n \n, • Merchandise discounts\n, • Performance-based incentives\n, • Annual merit review\n, • Employee Assistance Program with mental health counseling and legal/financial advice\n \n \n This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. \n \n \n STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.