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Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description We are seeking an Administrative Specialist to join our team! You will perform clerical and administrative functions in order to: drive company success, bring positive light on the Provision brand image, and provide top customer service to establish Provision Eyecare as the premier, full-service destination for high quality eye care. No prior experience in the eye care industry is required. You should be a very reliable and organized team player to be the point of reference for all queries, requests or issues and be an integral part of the company’s flow of operations. The ideal candidate would be proactive in professional development to advance in our company. The Admin Specialist performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Works with others in a team environment, provide support in order to optimize workflow procedures in the office. You will assist technicians, doctors and other staff by supporting them with planning and distributing information accurately, and submitting timely communications to insurances. You should be very timely and reliable to be an integral part of the company’s flow of operations. Responsibilities • Maintains patient demographic information and data collection systems., • Data entry, • Coordinate with Scheduling and revision of appointment errors, • Verify insurance eligibility for both medical and vision insurances for upcoming appointments by utilizing online websites or by contacting the carriers directly., • Prepare and disseminate correspondence, memos and forms, • Review patient deductibles and/or copays and enter into the billing system and spreadsheets provided to the patient facing staff at all locations., • Support and facilitate the completion of regular reports, • Assist patient facing staff and call center staff in understanding carrier websites and verification of eligibility., • Enter insurance referrals as needed., • Document expenses and hand in reports, • Participates in development of organization procedures and update of forms and manuals., • Answers questions from patients, clerical staff and insurance companies., • Communicate and coordinate across insurances, vendors, other healthcare offices, and patients, • Submit clean claims, applications and other documentation to insurances and other companies we work with, • Greet and assist onsite guests with positive energy, • Answer inbound telephone calls professionally and positively, • Recall past clientele to boost appointment volume, • Assist patients with placing orders, tracking orders, • Assist with implementing positive feedback and outreach, • Develop and implement organized filing systems, • Perform all office tasks within their deadlines, • Monitor office supplies and replenish them, • Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience, • Strong knowledge of administrative and clerical procedures., • Ability to work independently on assigned tasks, as well as to accept direction on given assignments., • Exhibit high level of quality through attention to detail and monitoring of work, must excel in multi-tasking and time management capability, • Excellent written and verbal communication skills, • Integrity and professionalism, • Proficiency in MS Office suite of software, HCFA forms, CMS forms, insurance language, • Proficient in computers and relevant software applications and practice management technology., • Possession of strong problem solving skills and sound judgment., • Bachelor's degree or 4+ years of experience, • Customer service experience, • Prior experience with insurances in a medical office

Job Description OVERVIEW The Marketing Communications Specialist supports the strategy, content, and execution of key internal and corporate communications initiatives. Plays a vital role in shaping how we communicate with employees, elevate our employer brand, and reinforce our company’s mission, values, and culture across all channels. This is a hands-on, individual contributor role suited for a strategic storyteller who can seamlessly move between executive communications, employee engagement, and external corporate brand representation. KEY RESPONSIBILITIES: Internal Communications • Develops and executes a cohesive internal communications strategy to keep employees informed, inspired, and connected., • Manages the planning, content, and production of executive newsletters, messages, and other company-wide updates., • Partners with corporate and brand teams to craft communications that support business priorities and change initiatives., • Supports employer brand storytelling across digital platforms (LinkedIn and other social channels)., • Collaborates with HR/Talent Acquisition to create engaging content that highlights company culture, employee stories, and workplace achievements., • Drafts marketing communications that support corporate initiatives, including promotional publications, presentations, advertisements, or brochures., • Reviews and edits messages to ensure that they are clear, thorough, on-brand, and seek to preserve the company's image., • Suggests ways of tailoring messages and delivery channels based on the targeted audience., • Supports the company’s corporate PR efforts by ideating, drafting, and editing press releases, media statements, and thought leadership content., • Works with external PR partners or agencies to ensure consistent messaging and media outreach., • Collects data on the performance of specific communications or campaigns., • Analyzes communication performance and employee engagement metrics to inform strategy., • Bachelor’s degree in Communications, Marketing, Public Relations or a related field., • 2-4+ years of experience, with expertise in internal/corporate communications and marketing., • Excellent oral, writing, and editing skills to tailor tone and style for executives, employees, and public audiences., • Strong storytelling, presentation, and organizational skills with attention to detail., • Experience managing cross-functional projects and collaborating with senior leadership. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. JOIN THE CASIO TEAM You’ll have access to a comprehensive compensation and benefits package designed to support your health, well-being, and future. Our offerings include (but are not limited to): • Health Coverage: High-quality medical, dental, vision, and prescription drug plans, • Retirement Savings: 401(k) plan with employer matching contributions, • Time Off: Generous paid time off to relax and recharge, • Insurance Options: Life, legal, pet, and supplemental insurance plans, • Mental Health Support: Access to virtual and in-person counseling for individuals and families, • Education Support: Tuition reimbursement to invest in your growth Disclaimer: This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job. Casio America Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Casio will consider reasonable accommodation requests as part of the recruiting and hiring process.

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: The Intern will support the work of NY Ventures, Empire State Development’s venture capital investment arm, which promotes innovation, entrepreneurship, and economic growth across New York State. The Intern will assist investment and program staff with research, analysis, and administrative support related to venture capital activity, startup ecosystems, and state-supported innovation initiatives. This position provides an introduction to public-sector economic development, venture investing, and startup support programs. The intern works closely with the team supporting and investing in emerging and regional fund managers. WORK PERFORMED: • Conduct market, industry, or policy research related to other private/public innovation infrastructure programs and strategies to determine how to further improve on the work of NY Ventures., • Partner with the Fund-of-Funds team to design and execute an intern-led research project incorporating fund manager interviews and market analysis, to produce curated insights for external communications, including LinkedIn and the website., • Participate in due diligence and portfolio support activities for venture fund managers and portfolio companies, including reviewing submitted materials, conducting data collection and synthesis, shadowing manager interviews, and supporting the evaluation process., • Support the preparation of briefing materials, presentations, dashboards, and internal reports for investment and operations teams., • Assist with coordination of meetings, events, and stakeholder engagement activities across the NY Ventures ecosystem, as needed., • Understanding of venture capital, investment management, and public-sector investment strategies, • Connection to New York State’s innovation, entrepreneurship, and economic development ecosystem, • Development of research, analytical, and written communication skills, • Experience analyzing complex information into clear summaries and presentations, • Professional skills including project coordination, time management, and collaboration within a government-affiliated organization MINIMUM REQUIREMENTS: Education level required: • Current enrollment in an accredited undergraduate degree program in business, finance, economics, computer science, artificial intelligence, entrepreneurship, technology, or a related fieldKnowledge Required:, • Interest in venture capital, entrepreneurship, innovation, and economic development, • Interest in inclusive innovation, access to capital, and expanding access to venture funding across geographies and communities, • Basic understanding of business fundamentals, financial concepts, or startup ecosystems, • Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, • Knowledge of artificial intelligence and emerging technologies, including familiarity with how it is used in business, research, and data analysis contexts, • Strong written and verbal communication skills, • Ability to conduct research, analyze information, and present findings clearly, • Attention to detail and ability to manage multiple tasks in a deadline-driven environment HIRING SALARY: $17.00 INQUIRE Jane Martinez – HR Trainer/Talent Acquisition Specialist External Candidates: Please attach cover letter and resume. To apply copy & paste URL in browser: Internal Candidates: Please apply through ADP using the Myself/Talent menu and submit your cover letter and resume for consideration WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY

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