Video Implementation Manager
30 days ago
Union
Job DescriptionDescription: • Serve as the primary technical resource for video solution implementation and onboarding., • Act as subject matter expert for escalated operational video support and technical inquiries, ensuring efficient issue resolution and service continuity., • Lead and assist with onboarding efforts, including consulting on system configuration, equipment setup, and account creation within Monitoring and Video Management platforms., • Partner closely with the Onboarding team to ensure long-term knowledge transfer, documentation, and support readiness., • Act as a Subject Matter Expert on sales calls when needed to support solution design and technical validation., • Define, document, and continuously refine end-to-end Video Monitoring processes across the customer lifecycle. Identify process improvements using technology to streamline and improve the overall customer onboarding experience., • Collaborate with Video Technology leadership to review performance, identify gaps, and address issues or opportunities.Requirements:, • 3+years of experience in an IT, technical support, or helpdesk environment, • Familiarity with IP CCTV / Video systems (installation, configuration, or support experience strongly preferred), • Working knowledge of WANs, LANs, and Internet Protocols, • Experience using a service ticketing or case management system, • Demonstrated ability to work cross-functionally with Sales, Operations, and Technical teams, • Strong initiative and ability to work independently with minimal supervision, • Process-oriented mindset with the ability to document workflows and procedures, • Comfortable interacting with partners during onboarding, implementation, and ongoing support phases