Inside Customer Service Rep
hace 8 días
Fairfield
Job Description Job Summary: We are seeking a detail-oriented, customer-focused Inside Customer Service Representative with prior experience in the paper industry and proficiency in QuickBooks. This role is responsible for handling customer inquiries, processing orders, providing product information, and ensuring a high level of customer satisfaction. The ideal candidate will have strong communication skills, a solid understanding of paper products, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Serve as the primary point of contact for incoming customer calls and emails regarding orders, product availability, pricing, and delivery status., 2. Process sales orders, quotes, and invoices using QuickBooks., 3. Collaborate with sales, warehouse, and shipping teams to ensure timely and accurate order fulfillment., 4. Build strong relationships with existing customers through proactive communication and problem resolution., 5. Provide technical knowledge and guidance related to paper products, applications, and specifications., 6. Manage customer accounts, including credit terms, returns, and account updates., 7. Handle customer complaints or issues in a professional and effective manner, escalating when necessary., 8. Maintain accurate and organized records of customer interactions and transactions., 9. Assist in inventory tracking and product availability updates., 10. Support outside sales representatives with account management and administrative tasks. Qualifications: 2+ years of experience in a customer service role, preferably in the paper industry (converting, distribution, printing, or related). Proficiency in QuickBooks is required (Sales Order processing, Invoicing, Customer Management, etc.). Strong working knowledge of paper grades, sizes, weights, and applications is highly preferred. Excellent communication and interpersonal skills. Strong problem-solving skills and attention to detail. Proficiency in Microsoft Office (Word, Excel, Outlook). Ability to multitask and manage time effectively in a busy office environment. High school diploma or equivalent; associate degree or higher preferre Company DescriptionPapertec, is a manufacturer and convertor of Paper and Film. Papertec has an extensive product line with in-house manufacturing capabilities ranging from Slitting, Sheeting, Coating, Die cutting, Printing and much more. Our product line includes items such as Food Grade Products, Glassine Paper, Waxed Paper, Kraft Paper, Chipboard, Silicone, Release Paper, Parchment Paper, Specialty Films, Carton Sealing Tapes, Board Stock, Polycoated Paper, Offset/Bond Paper, Onion Skin Paper, and Release Paper. Come Join an financially strong and well respected company that has been in business for over 40 Years.Papertec, is a manufacturer and convertor of Paper and Film. Papertec has an extensive product line with in-house manufacturing capabilities ranging from Slitting, Sheeting, Coating, Die cutting, Printing and much more. Our product line includes items such as Food Grade Products, Glassine Paper, Waxed Paper, Kraft Paper, Chipboard, Silicone, Release Paper, Parchment Paper, Specialty Films, Carton Sealing Tapes, Board Stock, Polycoated Paper, Offset/Bond Paper, Onion Skin Paper, and Release Paper. Come Join an financially strong and well respected company that has been in business for over 40 Years.