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Job DescriptionSalary: $150,000 About Us Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Service Manager and join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team. About the Role The Service Manager is responsible for overseeing the Helpdesk Service Department, ensuring smooth day-to-day operations, delivering high-quality service, and fostering a positive team culture. This role requires strong leadership, problem-solving skills, and the ability to balance immediate service needs with long-term improvements. Primary Responsibilities Service Delivery & Performance Management • Oversee daily operations of the Helpdesk team to ensure quick response times and efficient service delivery., • Monitor performance metrics like response and resolution times, as well as customer satisfaction (CSAT), to drive ongoing improvements., • Ensure the team is properly resourced to manage service ticket volume and address escalations effectively., • Lead and support Pod Managers to optimize team performance and service delivery., • Create and maintain a collaborative, positive environment that fosters growth and professional development., • Conduct regular one-on-one meetings with direct reports to offer feedback, discuss career goals, and provide guidance on career progression., • Communicate clearly with VIP clients and executives, translating complex technical issues into understandable solutions., • Lead de-escalation efforts in sensitive client situations, maintaining a professional and solution-oriented approach., • Regularly evaluate and refine service processes to ensure they are efficient and up-to-date., • Identify and address recurring issues, collaborating with cross-functional teams to implement preventive solutions., • Manage and update the on-call schedule to ensure the team is adequately staffed for support needs., • Make informed decisions during after-hours situations, coordinating cross-department approvals as needed., • Balance urgent tasks with long-term goals, prioritizing effectively to meet the needs of both the team and clients. Qualifications & Skills • 5-7 years of proven experience in IT service management or a related field, with a demonstrated ability to lead teams effectively., • Strong analytical skills and experience interpreting data to drive performance improvements., • Excellent communication skills, particularly when dealing with high-priority client interactions., • Ability to manage escalations with professionalism, meeting both team and client expectations., • Skilled in multitasking and prioritization, particularly in fast-paced, dynamic environments. Salary: $130,000 Annually Benefits: • Nationwide medical insurance., • Dental insurance., • Life insurance gifted to all employees., • Long-term disability insurance gifted to all employees., • FSA and HSA options., • Generous paid time off., • Mental health days, • $500 sign on bonus, • Paid certification assistance We are an Equal Opportunity Employer!

Job DescriptionSalary: $45,000-$50,000 annually Onsite IT Technician About Us: Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Onsite IT Technician to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team. About the Role: As a Level 1 IT Technician, you will be the dedicated onsite client technician based in Lakewood, NJ, offering essential helpdesk support for diverse technical challenges in our client's IT infrastructure. Your responsibilities include collaborating seamlessly with our helpdesk and client success teams to manage the client's evolving IT environment and expectations. This dynamic role demands both independent, self-motivated work and active participation as a valuable team player. Primary Responsibilities: • Provide first-level support for diverse technology-related issues, covering workstations, servers, printers, networks, and vendor-specific hardware and software., • Deliver remote IT support, specializing in Windows servers, Active Directory, Office365, and DNS., • Address basic network support needs, including WAN and LAN connectivity, routers, firewalls, and security., • Monitor systems and promptly respond to alerts and notifications., • Maintain system documentation using ConnectWise., • Communicate professionally, managing client expectations and understanding their business needs., • Diagnose and troubleshoot technical issues for end users and C-level executives onsite and remotely., • Collaborate with helpdesk and client success teams to oversee the client's IT environment., • Conduct strategic analysis, providing recommendations for IT changes or upgrades as the client's business grows., • Coordinate with third-party vendors for issue resolutions., • Ensure seamless communication and provide after-hours on-call services as needed., • Travel as required., • Perform any other assigned tasks., • Ensure relevant/pertinent information is documented and accurate. Job Qualifications: • Strong analytical and problem-solving skills., • Ability to prioritize and multi-task in a fast-paced environment., • Understanding of business operations and effective communication skills., • Minimum 3 years' experience in Microsoft servers and applications., • Minimum 3 years' experience in any ticketing system., • High proficiency in AD, O365, DNS, DHCP, Switches and Routers, RMM and PSA tools, WAN and LAN connectivity, VPN and Terminal Services., • 2 years' experience in the Healthcare industry is a plus., • Willingness to continuously learn and train for career growth., • Bachelor's degree in IT or Business Management is a plus; alternatively, 3-5 years' equivalent professional experience is a plus., • Experience with Intune and MDM implementation and administration. Benefits: • Nationwide medical insurance., • Dental insurance., • Life insurance gifted to all employees., • Long-term disability insurance gifted to all employees., • FSA and HSA options., • 401k match, • Generous paid time off, • Mental health days, • $500 sign on bonus, • Paid certification assistance We are an Equal Opportunity Employer!