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Job Description JOB SUMMARY: CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a Senior Tier 1 Support Specialist to be responsible for supporting the end users and executive leaders on hardware, software, and network-related problems, answering any questions, onboarding/offboarding of personnel and providing break-fix resolutions for all bank staff. The Senior Tier 1 Support Specialist will also assist with the mentoring and leadership of the Tier 1 team. The expectation is that the Tier 1 Support Specialists will troubleshoot beyond the PC, including troubleshooting servers, network devices, cloud systems and Apple computers. The successful Senior Tier 1 Support Specialist will be able to prioritize multiple requests, be organized, have strong communication skills, work with all levels of management, ensure that support tickets are resolved promptly, provide metrics for all things related to the Tier 1 Support team and participate in the routine after-hours support rotation. Responsibilities: The Senior Tier 1 Support Specialist will work closely with the other staff members under the IT Manager’s direction along with other members within the IT department on the following responsibilities including, but not limited to: • Be able to work in a fast-paced environment., • Ability to organize, prioritize, and meet established deadlines., • Ensure all requests are resolved promptly and with high-quality results., • Assist users over the phone, in-person, and remotely using multiple platforms., • Provide desk-side support for all levels of staff., • Administration of Active Directory, Azure, SharePoint, Zoom, Exchange, Office365, Computing endpoints, virtualization platforms, email filter, phone systems, mobile devices, and other IT-related software., • Understanding of virtual desktop environments and remote desktop technology., • Configure, deploy and relocate desktops, laptops, printers, and any other related devices., • Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, Android, and other standard hardware devices and software., • Collaborate with team members regarding resolutions to various users within the CFSB environment., • Troubleshoot problems ranging from server and application to network and PC issues., • Handle escalations from phone calls, emails, or monitored alerts., • Utilize experience and knowledge to assess issues and provide solutions for matters presented., • Assist with the triage of alerts and tickets to other technical teams., • Take ownership of tickets and customer interactions., • Document resolutions, update outdated procedures and assist with process improvements., • Engage in continued certification training to improve skillset., • Escalate issues to other teams where required to help with the remediation of user issues., • Report/lead critical incidents or problems that become too complex for self-resolution. • Correlate and provide necessary metrics of the performance of the Tier 1 team. • Occasional local travel to our Branch office located in Woodhaven, Queens. • Must be flexible to work various shifts, including holidays, weekends, and participate in the On-call rotation with the IT team as needed Knowledge, Skills, and Abilities: • Minimum 4 years’ experience in administering/supporting any of the following:, • LAN/WAN environments, • Experience with PSA and RMM Tools, • Network Operations Center, • Help desk or relevant IT Support role, • Microsoft Windows 10/11 • Apple OS-X and Apple management tools • Microsoft Windows Server 2012/2016/2019 and Active Directory, • Experience and proficiency in troubleshooting Office 365 Suite and Azure Intune, • Moderate to advance understanding of protocols such as DNS, DHCP, TCP/IP, Kerberos, SSL • Experience with scripting SDLC best practices, PowerShell/Python is a huge plus. • Knowledge of backup technologies, • Knowledge of security best practices and policies, • Ensure that all support requests are resolved within established service level agreements (SLAs), • Experience in the set-up, configuration, and use of computer hardware, software, and networks, • Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language, • Self-motivated and willing to learn, as well as continually find the solution, • Demonstrated written communication skills to create helpful support logs and documentation, • Have a positive attitude, empathy, and high energy, • Ability to take the initiative and adapt. Education, Training, and Experience: • Associate’s degree preferred. Relevant and significant industry experience may provide a substitute for the education requirement., • Minimum of 7+ years of experience in a technical support role, with experience in a Tier 1/2 support or Executive support role preferred., • The use of ticketing systems such as FreshService / FreshDesk; having experience with this system is a plus. Any certifications in the following is a huge plus: • Microsoft Certifications • Apple Certifications • Cisco Certified Network Associate (CCNA), • CompTIA Network + Security + Salary: $90,000 - $100,000 / year "Base salary range does not include performance-based bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience." About Community Federal Savings Bank (CFSB) Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients though a solid understanding of relationship banking. We offer a full range of services, including loans, bill payments, card services, internet banking, and merchant processing. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job Description We’re looking for a Tax Associate with strong partnership tax experience to support compliance and reporting for a variety of entities, including partnerships. In this role, you’ll prepare and review partnership returns, manage SALT filings, assist with foreign reporting, and maintain detailed work papers. You’ll collaborate closely with internal teams, external advisors, and auditors to ensure accurate and timely filings. This position also contributes to special projects involving tax planning and compliance. Requirements • Bachelor’s degree in Accounting, Finance, or a related field, • Experience preparing and reviewing partnership tax returns (Form 1065), • Strong understanding of SALT filings and related adjustments, • Foreign income tax reporting experience (M-1) is a plus, • Ability to maintain and analyze detailed tax work papers, • Proficiency in Excel and tax preparation software, • Experience at a Big 8 (or equivalent) accounting firm preferred, • Strong analytical skills and attention to detail, • Ability to work collaboratively and manage multiple tasks, • Flexibility to work overtime during peak periods (quarter ends and tax season)Company DescriptionAtlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment. We were founded on the principle of relationships; our firm has been built on partnering with candidates and clients with a focus on their long-term interests. We provide Technology professionals like yourself on a permanent basis for our clients across all industries. Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network Administrators/Engineers, Cloud/DevOps Engineers, Application Support, Business Analysts, Project Managers, IT Managers, CTOs, etc.Atlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment. We were founded on the principle of relationships; our firm has been built on partnering with candidates and clients with a focus on their long-term interests. We provide Technology professionals like yourself on a permanent basis for our clients across all industries. Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network Administrators/Engineers, Cloud/DevOps Engineers, Application Support, Business Analysts, Project Managers, IT Managers, CTOs, etc.

Job DescriptionThe role: Being a web designer at B12 is being a main contributor to the success of the company! At B12, our web designers use our design suite to put together initial websites for our customers after drafts have already been made by our AI. You'll work closely with our customer success team and our other design experts to focus on what you love most--design! If you enjoy freelancing, designing websites, and working in an open and creative environment, then the web designer role with B12 is the right fit for you! As a web designer you will: • Read and interpret customer briefs. Our current customers are small and medium-sized businesses ranging from cafés to real estate investment firms., • Given a new customer's content and preferences, as well as a website that has been automatically generated for the customer, use our Design Suite (a largely WYSIWYG website editor with support for custom HTML5/CSS overrides) to put an initial website together for the customer in ~4 hours., • Complete enhancement requests for existing customer websites, ranging from small changes to more complex customizations or design improvements. In addition to doing customer delivery work, you will be helping us co-design our Design Suite, as well as a workflow management tool called Orchestra. We have open sourced Orchestra, and are building it to empower creative and analytical experts in their work. You'll be a good fit if: • You are remote or a local NYC web designer., • You have excellent written English skills., • You have 3-5 years of web design experience and are excited to do customer-focused website delivery., • You have 1-2 years of HTML/CSS experience., • You are available minimum 10 hours a week, maximum 20 hours a week., • You are comfortable turning unstructured customer content and requests into into pixel-perfect web designs that work on all devices., • You are excited to receive feedback from a customer success manager or an art director, and are equally excited to push back on design decisions you disagree with., • You have desktop and mobile web design experience., • You are happy to work on a customer deliverable for a few hours at a time, and then move on to a different customer's deliverable., • You are excited to learn our Design Suite., • You care about and want to contribute to our mission of helping people do meaningful work.Don't fear:, • We're flexible on the number of years of previous experience for this role. We highly favor talent and interest., • Some candidates may see this list and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you're more wonderful than you think you are., • B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.Benefits:, • Get paid for your expertise, we value the skills you bring as a designer., • Grow within our community - join other designers in our network (we actively use Slack) and get feedback to help you grow., • Shape the future of work - we highly value your input and working together we hope to design tools to change the way we work. About B12 The workplace is undergoing rapid transformation, and B12 is on a mission to help people accomplish more at work. Orchestra, the engine behind B12's Human-assisted A.I. model, is currently used to help teams of expert designers build and manage beautiful and professional websites. Leveraging A.I. to streamline complex workflows, B12 delivers superior outcomes for both creative experts and customers who receive a high-touch experience and a self-optimizing website in days, not weeks. Using intelligent software to automate repetitive tasks, B12 allows people to leverage their expertise where it matters most, paving the way to greater craftsmanship, superhuman productivity, and a brighter future of work. Backed by one of the best human-machine teams in the world, B12 recently closed its $12.4M Series A round led by General Catalyst Partners, Breyer Capital, Founder Collective, SV Angel, and more.

Job Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Responsibilities: • Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations. · Windows 2008 / 2012 administration experience · Exchange 2010 / 2013 administration experience · Networking including switching and routing · Experienced with VMWare View

Job Description Title of Position: IT Service Desk Analyst [HYBRID] FLSA Status: Exempt Department: Information Technology Reports to: IT Service Desk Manager Salary: $60,000 - $70,000 About Win Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing. Purpose of the Position We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently. Key Responsibilities • Respond to user inquiries and technical assistance requests via phone, email, or work order., • Assess and resolve problems with IT equipment and applications for users., • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment., • Diagnose and troubleshoot hardware, software, and network connectivity issues., • Escalate IT service issues to appropriate technical staff as needed., • Document all user support activities in the designated IT work order system., • Maintain communication with end-users and supervisors regarding support activities., • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones., • Provide individual and group end-user instruction on the use of deployed technology resources., • Maintain updated IT inventory information and document it in the IT Asset Tracking system., • Prepare and maintain IT service documentation and reports., • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends., • Regular travel to Win sites across all five boroughs of New York City., • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms., • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair., • At least two years of work experience in IT support or a related technical support capacity., • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic., • Facilitating Change: Consistently deliver high-quality results., • Managing Performance: Interact respectfully with clients and co-workers., • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions. Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support

Job Description This role is a full-time HYBRID position. Can also be located within a reasonable distance of one of our client's offices in the Eastern or Central times zones, with the expectation to be in the office 3 days/week. AEC Design Technology Solutions Support Team has the primary responsibility to install, configure, and maintain all AEC software used throughout the company. This role will assist to budget, advise and manage licensing for all supported titles. The IT AEC Support group is also responsible for configuring all AEC software on stand-alone computers and VMware desktop environment. Position responsibilities include, but not limited to: Required experience and skills include: • Regularly communicate with employees and clients from state, municipal and consulting agencies to determine project expectations, • Ensure all AEC software and licenses are up to date, • Communication with software vendors to address software support matters, • Minimum of 5 years’ experience in a similar role is required, as well as a Bachelor's degree in Technology or similar study, • Experience with software packaging and familiarity with SCCM is preferred, • License Mgt, • License Server Mgt, • Product Support, • Working with Product Vendors, • Experience Installing AEC Software, • Primary Focus is Autodesk Suite of applications

Job DescriptionDescription: NYC Healthcare Management Organization Now Hiring IT Desktop Engineer. 5 to 10 Year extensive experience as a Desktop Systems Engineer. Location: Midtown NYC. (On-site) Salary Range: $90,000.00 To 125,000.00 + Benefits Unrestricted Work Authorization Required JOB SUMMARY: The Desktop Engineer is a critical role that focuses on ensuring the smooth deployment, management, and support of desktop systems for the entire organization. You will utilize your expertise with Intune, SCCM and other tools for application packaging, deployments, imaging, and inventory control to enhance desktop environments. You will play a key role in supporting projects such as Unified Endpoint Management to transform the way desktop images are created, managed, and deployed across the organization. You will utilize your expertise in scripting and automating processes to aid our effort in achieving zero-touch image deployments and maintenance of desktop systems. Please note this role is based out of our Queens Health Center. DUTIES AND RESPONSIBILITIES: Collaborate with clients to understand their IT needs and challenges, providing expert advice and support for desktop environment management, troubleshooting, and optimization. Design, create, and manage application packages for deployment using ManageEngine, SCCM, Microsoft Intune, and other tools ensuring proper configuration and distribution across client environments. Develop, manage, and maintain desktop images for various operating systems and configurations. Efficiently deploy these images to both new and existing systems, adhering to client requirements, security, and best practices. Develop and maintain scripts and automation workflows to streamline and automate various aspects of desktop image creation, deployment, and management, with a focus on achieving zero-touch deployments. Assist in maintaining software and hardware inventory tracking systems, regularly updating databases to ensure accurate and current information. Oversee patch management processes, including the automated deployment and verification of updates. Generate detailed reports on patch status, compliance, and any encountered issues. Create and maintain thorough documentation for processes, configurations, and deployments, ensuring all procedures are clearly documented and accessible for future reference. Diagnose and resolve complex issues related to desktop environments, including hardware, software, and network problems. Contributes to team effort. Performs other duties as assigned. Requirements: EDUCATION AND EXPERIENCE: Bachelor’s degree in Engineering, Computer Science, Information Systems, a related area, or equivalent work experience. 5-10 years of extensive experience as a Desktop Systems Engineer or in a similar role, with a proven track record of supporting desktop infrastructure projects and initiatives 5-10 years of experience using SCCM for imaging and deployments 3+ years of experience using Intune for imaging and deployments Experience using Manage Engine Endpoint Central, Script Logic and or Desktop Authority is a plus Microsoft Endpoint Administrator certification is desired. Microsoft Modern Desktop Administrator certification is desired. ITIL V4 certification is desired. KNOWLEDGE, SKILLS, AND ABILITIES: Demonstrated experience in a desktop engineering role, with a strong background in managing and deploying desktop environments using Intune and SCCM. Proficiency in Microsoft Intune and SCCM for application management and deployment. Advanced proficiency in PowerShell scripting, Windows Management Instrumentation (WMI) Microsoft Deployment Toolkit (MDT), Active Directory, and Group Policies with demonstrated experience in developing automation solutions for desktop environments. Strong problem-solving skills, excellent communication abilities, and the capacity to work independently as well as collaboratively within a team. Strong understanding of desktop imaging technologies, deployment methodologies, and best practices, with hands-on experience in image creation, customization, and deployment processes. Ability to analyze complex technical issues, troubleshoot problems, and implement effective solutions in a timely manner. Strong communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and vendors to achieve common goals and objectives. Attention to detail, ability to meet deadlines and prioritize deliverables for competing high-priority projects, and excellent time management skills. PHYSICAL DEMANDS: Occasional travel to Health Centers and other locations as needed. BENEFITS AND COMPENSATION: Medical, Dental, Vision, Pharmacy, and Mental health benefits at no cost to all benefits-eligible employees and their eligible dependents Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays) 401(k) Plan with employer contribution Life Insurance Tuition Reimbursement Short Term and Long-Term Disability Benefits Legal Services Wellness Benefits

Job Description Purpose of Position: To provide high-quality IT support and services that enable Bank employees to seamlessly access technology, empowering them to effectively serve the Bank’s clients. Provision and manage user access, including account creation, modification, and deactivation, ensuring appropriate permissions and security protocols are followed.To serve as the first tier of support, using analytical problem-solving skills to troubleshoot and appropriately escalate issues. Essential Job Functions: • Troubleshoot, diagnose and resolve technical hardware and software issues remotely and in person., • Open and close IT service requests and manage the classification, assignment, tracking, escalation, and completion of requests., • Provide Windows end-user hardware (desktop/laptop), software, and smartphone/tablet support., • Provide technical support, deployment, configuration, and installation of computers., • Perform hardware diagnostics and coordinate repairs., • Install and test computers, printers, and other peripherals; configure operating systems and application software packages., • Help maintain and assist in operating all audio-video equipment., • Assist in implementing and deploying telecommunications systems, including VOIP, cell phones, etc, • Support the maintenance of physical IT assets, installed software, and third-party tools to ensure efficient troubleshooting and inventory tracking., • Create, delete, and manage user accounts and access permissions. Resolving user-reported issues related to access, permissions, and account problems., • Support audit processes by providing logs and evidence of access management activities., • Crosstrain network administration tasks., • Onsite branch visits are required for maintenance, IT-related issues, and new setups/installations, • Must be available to work weekends, overtime, and cover for team members when they are on vacation., • Perform other duties as directed. Knowledge, Skills, and Experience Requirements: • Associate degree or minimum 5+ years of equivalent experience in a related field, • At least one-year hands-on experience in a technology support function, • Effective verbal and written communication skills and ability to communicate and interact with senior management and staff at all levels, • Strong analytical and problem-solving skills, • Highly organized, resourceful and results-oriented, • Understanding of and passion for new technology trends

Job DescriptionCompany Description Job Description Job title: Desktop Support Engineer – Part time Experience: 7-10 years Work Arrangement: Remote Job summary: We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments. Key Responsibilities: • Deploy, configure, and set up laptops for new users, ensuring seamless onboarding., • Troubleshoot and resolve hardware, software, and network issues for desktops and laptops., • Install, configure, and maintain operating systems, software applications, and updates., • Provide 24/7 on-call support to address and resolve technical issues promptly., • Manage IT inventory, including hardware and software assets., • Collaborate with global teams to support IT infrastructure during night shift hours., • Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services., • Configure and support Azure AD for user authentication and device management., • Monitor and optimize Azure-based desktop environments for performance and security., • Document technical issues, resolutions, and processes for future reference., • Ensure compliance with organizational IT policies and security standards., • Perform system upgrades, patches, and preventive maintenance., • Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications., • Escalate complex issues to higher-level support teams when necessary. Required Skills and Qualifications: • 7-10 years of hands-on experience in desktop support or similar IT roles., • Proven expertise in laptop deployment and user onboarding processes., • Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management., • Proficiency in Windows and/or macOS environments, including troubleshooting and configuration., • Strong knowledge of hardware components, peripherals, and networking fundamentals., • Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes., • Familiarity with Active Directory, Office 365, and remote desktop tools., • Excellent problem-solving skills and ability to work under pressure., • Strong communication skills to interact with end-users and cross-functional teams. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MANHATTAN. NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary This is a customer oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. Technologically proficient individual open to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution. The Senior IT Support Engineer's ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position. A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this position. Responsibilities User Support • Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets., • Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution., • Train users on use of supported hardware, software and services within department and organizational guidelines and standards., • Provide after-hours/on-call support as needed., • Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment., • Hands on experience with:, • Data center IT infrastructure components and systems,, • LAN and WLAN networking hardware, and, • Administer Microsoft Windows Server OS and Server based applications., • Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems., • Set up , test, deploy and maintain corporate standard computer software., • Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations., • Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery., • Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base., • Enter new hardware equipment details, software, and services license information., • Track changes, replacements, and repairs., • Le arn new technologies as required for tasks, projects and to administer department and organization functions., • Handle potential security threats and events with a higher priority., • Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades., • Coordinate with external vendors for requests, tasks, projects and escalated issues., • Research new technologies and tools to improve desktop support capabilities, efficiency, and security., • Locate opportunities for areas that can be automated to improve team efficiency and user experience. Qualifications User Support • Experience delivering technical customer support interactions in-person and / or remotely., • Experience responding to new or open support tickets received from various communication methods such as: email, phone, texts, walk-ins, chat tool and/or video call., • Experience supporting:, • Desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows,, • Mac desktops, Macbooks, and iOS devices,, • Client printers and Canon copiers a plus, and, • Android and iOS phones and tablets., • Experience creating user accounts, user groups, assigning and maintaining resource permissions across Microsoft server applications, Windows-based server applications and stand-alone appliances, devices and systems., • Experience administering and supporting Windows Server OS., • Experience administering Active Directory and Microsoft Exchange at a basic or intermediate level., • Experience administering and supporting Windows based File Servers and Print Servers., • Experience managing telecom PBX platforms such as Avaya IP Office., • Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX/VPN endpoints., • Experience supporting Email Filtering Gateways such as Mimecast., • Experience managing security endpoint portal such as Sophos., • Experience supporting Windows 10/11 and Mac operating systems., • Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents., • Experience working with computer remote control solutions., • Experience supporting corporate computer imaging solutions such as SmartDeploy., • Experience performing Windows and Mac updates process for individual machines or using a patch management solution., • Experience testing updates and patches before wider deployment to all computers., • Experience configuring patch management solutions. Documentation • Experience entering, editing and maintaining documentation or internal knowledge base solutions or structured and organized manual methods., • 8+ years of technical user support experience., • Experience in small to medium-scale environments (under 100 people) preferred., • Boutique financial services, law firm, or family office experience preferred., • Strong interpersonal skills., • Bachelor's degree required, preferably in information technology or related field., • Commitment to delivering timely and professional service to executives., • Strong foundational knowledge in diverse technical platforms., • Demonstrated ability to prioritize work and to complete projects on time., • Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality., • Excellent communication skills, both verbal and written., • Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels., • Demonstrated strong organizational skills and exercises attention to detail., • Demonstrated ability to collaborate well with others or work independently as the situation warrants., • Commitment to professional ethics and integrity., • Punctuality and regular attendance in office., • In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week. #PRITechJobs Company DescriptionAward-Winning Architecture FirmAward-Winning Architecture Firm

Job Description Level 2–3 Field Technician Location: Manhattan, Brooklyn, Queens (with 1-month training in Greenvale, NY) Type: Full Time — Field Role Compensation: $75,000 – $90,000 (based on experience & certifications) About the Role A fast-growing managed IT services provider is seeking a Level 2–3 Field Technician to support clients throughout Manhattan, Brooklyn, and Queens. After a one-month onboarding and training period at the Greenvale headquarters, you’ll operate primarily in the field, serving as the escalation point for complex technical issues and delivering high-quality onsite support. This role requires strong technical troubleshooting abilities, professionalism, and a commitment to client satisfaction. Key Responsibilities • Provide onsite technical support to clients across Manhattan, Brooklyn, and Queens., • Resolve advanced technical issues escalated from Level 1–2 teams., • Troubleshoot and support Microsoft 365, Windows desktop/server environments, networking issues (VLANs, switching, firewall, VPN), and security tools., • Perform root-cause analysis and implement long-term corrective measures., • Document all work performed in the company’s ticketing system., • Update knowledge base entries and internal troubleshooting guides., • Communicate technical concepts in a clear, professional manner to clients and internal teams., • Maintain strong customer satisfaction and manage expectations effectively., • Experience supporting Windows environments, Microsoft 365, and network connectivity issues., • Familiarity with security platforms such as ThreatLocker, Huntress, and ConnectSecure., • Understanding of backup and disaster recovery systems., • Strong communication, client-facing, and documentation skills., • Strong foundational knowledge of Microsoft and networking technologies., • Certifications are helpful but not required:, • Microsoft AZ-104, AZ-800, MD-102, SC-300, • Cisco CCNA or equivalent, • SonicWall SNSP or Fortinet NSE 5, • VMware VCP, • Enjoy hands-on troubleshooting and working directly with clients., • Can balance independence with strong communication and teamwork., • Have excellent documentation habits and attention to detail.

Job Description Position Summary The Service Desk Technician provides first-line IT support within a federal contractor environment, ensuring reliable access, security, and functionality of end-user systems and applications. The ideal candidate demonstrates professionalism, attention to detail, and strong troubleshooting skills in an enterprise environment. Key Responsibilities • Serve as the initial point of contact for all IT incidents and service requests via phone, email, or ServiceNow., • Create, assign, and update tickets accurately in ServiceNow in accordance with established SLAs and ITIL best practices., • Troubleshoot and resolve Tier 1 support issues, including:, • Windows 10/11 operating system performance and configuration, • Microsoft 365 and standard office applications, • VPN, remote access, and network connectivity issues, • Printer and peripheral setup, • Account management in Active Directory, Exchange, and multifactor authentication tools, • Escalate complex incidents to Tier 2 or Tier 3 teams with complete technical documentation., • Follow security protocols for handling user credentials, data, and systems., • Support user onboarding/offboarding, including provisioning and deactivation of system access., • Document procedures and resolutions to expand the team's internal knowledge base., • Contribute to a culture of continuous improvement and service excellence., • Troubleshoot and resolve Tier 1 support issues, including:, • Windows 10/11 operating system performance and configuration, • Microsoft 365 and standard office applications, • VPN, remote access, and network connectivity issues, • Printer and peripheral setup, • Account management in Active Directory, Exchange, and multifactor authentication tools Required: • Ability to obtain and maintain a Public Trust., • 8 + years of help desk or desktop support experience in an enterprise or government environment., • Experience with ServiceNow or other IT service management platforms., • Proficiency in supporting Windows desktop environments, Active Directory, and Microsoft 365., • Strong customer service, communication, and documentation skills., • Professional demeanor and strong sense of accountability., • Excellent communication skills across technical and non-technical audiences., • Detail-oriented and disciplined in following procedures and documentation standards., • Onsite presence at a federal facility., • Participation in rotating shifts or on-call coverage may be required per contract terms.

Job Description BBR Partners is a premiere, boutique wealth management firm providing customized investment strategies and bespoke advice to high-net-worth individuals and families. The firm was founded in early 2000 and for over 25 years, we have nurtured our culture with talented people from diverse backgrounds who care about each other, our clients, and our collective communities. In our quest for continuous improvement, we strive to develop not only world class talent but world class humans! Job Description: BBR partners is seeking a Director of Infrastructure, based in the New York office, to play an integral role as a member of its IT department. Responsibilities include delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the firm. This person will be responsible for defining IT Infrastructure strategy, direction, architecture, standards, and management to include disaster recovery, security, systems, servers, networks, and storage. This role will manage the IT helpdesk and system engineers and must ensure reliable 24x7 operations. This role will report directly to the CTO. Responsibilities: Strategic Leadership • Set the mission, vision, and strategy of the IT Infrastructure to maximize the success of business and IT enterprise initiatives., • Lead infrastructure modernization initiatives including cloud migration, network upgrades, and automation., • Collaborate with senior leadership to support digital transformation and innovation., • Build successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs and ensuring cost-effective delivery of IT services to meet those needs., • Research and recommend new technologies, applications, hardware, etc. Provide direction on what emerging technologies should be incorporated into products and services to successfully deliver overall IT strategy., • Architect and oversee hybrid and cloud environments (preferably Azure), ensuring optimal performance, scalability, resiliency, security, and cost-efficiency., • Champion DevOps best practices including CI/CD pipelines, infrastructure-as-code, configuration management, automated testing, and monitoring., • Manage ongoing strategic vendor partner relationships, including but not limited to MSP and MSSP relationships, and ensure timely and cost-effective delivery of services and products. Conduct vendor evaluations ensuring best in class technologies and partners., • Oversee the day-to-day operations of infrastructure including our data center, cloud environment, networks, storage, and disaster recovery., • Administer our M365 environment, including but not limited to Exchange Online, MS Teams, Azure Active Directory, and MS Dynamics 365, • Oversee the monitoring, maintenance, testing and administration of all IT systems, to include applications, servers, storage, firewalls, switches, desktops, laptops, A/V equipment, and mobile devices. Implement upgrades needed to maintain service levels., • Manage the company's Cybersecurity strategy roadmap. Maintain a Disaster Recovery strategy plan for critical systems and infrastructure., • Establish and maintain compliance with necessary IT policies and procedures for the smooth operations and recovery of the computing environment. Deploy and manage systems/ applications/monitoring processes and tools to proactively identify and resolve problems within the environment., • Own the third-party risk management program including vendor security assessments and ongoing monitoring of supply chain and SaaS risks., • Partner with compliance team to ensure infrastructure meets cybersecurity and regulatory standards (e.g., SEC)., • Be an escalation point for Tech Support including any issues related to the end-user computing environment (desktops, laptops, mobile devices, printers, applications, etc.). Ensure end-user needs are met in a timely and effective manner., • Build and lead a high-performing infrastructure team, fostering a culture of accountability and continuous improvement., • Develop and manage infrastructure budgets, forecasts, and capacity planning., • Microsoft certifications i.e., Azure Solutions Architect Expert, Cybersecurity Architect Expert, • Cybersecurity certifications i.e. CISSP, CISM, CCSP, • Microsoft Windows Server 2016, 2019, 2022, 2025, Linux (Ubuntu 22.04 and higher), • Windows 11, • Containerization (Docker, Kubernetes), CI/CD Pipelines (GitHub Actions, Jenkins), Version Control (Git) and Infrastructure as Code (Terraform, ARM, Packer), • Configuration Management technologies i.e., Ansible, Puppet, Chef, • Understanding of SAST/DAST/SCA tooling such as Snyk, Veracode or Checkmarx, • Familiar with secrets management (Hashicorp Vault, Azure Key Vault, or Keeper), • VMware in multiple host environments, • Remote desktop technologies (Citrix, VPN, VDI), • Programming/scripting skills in Python, Bash or PowerShell, • Cloud Services with preferred Azure, • M365 (Entra ID, email, MS Teams, SharePoint, OneDrive, Power BI, Power Automate, MS Office 365, conditional access policies), • Strong understanding of networking and routing, • Hardware: PC's, laptops, printers, Nutanix servers, Cisco switches and Fortinet firewalls a plus, • Knowledge of products like Varonis, Zscaler, Logic Monitor, Tenable, Rubrik, • EDR software, DLP Software, and Micro segmentation software, • CSPM, SSPM, • TCP/IP, DNS, DHCP, WAN, LAN, VoIP, VLAN, • A bachelor's or advanced degree in computer science, business information systems, or other computer related degree, • 10+ years' experience helping to transform IT infrastructure, • Proven experience in IT infrastructure management in a complex environment and a background in architecture, systems administration, network administration, cloud architecture, and DevOps, • Leadership experience in directing, leading, and mentoring IT professionals, • Familiar with Zero Trust architectures and cloud-native security best practices, • Solid project management skills and the ability to manage multiple projects concurrently, • Demonstrates the business and financial acumen necessary to develop and present ideas and solutions in a clear, concise, organized manner, • Strong written/verbal communication skills. Effective in influencing and negotiating to achieve amicable outcomes, • Ability to effectively deal with work pressure, and maintain a composed and calm attitude, • Ability to evolve and quickly learn bleeding edge technologies, • Competitive base salary and incentive compensation., • Company subsidized medical/Rx, dental and vision insurance for employee, partner & dependents., • 401K plan, Life insurance, and short & long-term disability coverage., • One Medical membership (covered for employee and dependents), Wellhub membership, Employee assistance program (EAP), Gym reimbursement and other wellness offerings., • Pre-tax transit and parking programs, Health Savings Account (HSA), and flexible spending programs for medical and dependent care., • Personalized development and career growth opportunities., • Volunteer opportunities and gift-matching program., • Flexible time off, paid parental leave, and Sabbatical with company tenure. Base salary for this position will be determined during the interview process and will vary based on multiple reasons, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The expected base salary for the role will generally be between 175,000 and 275,000 per year at the commencement of employment, but the final salary offered may be outside this range based on these reasons and individual circumstances. Additionally, base salary is only part of the total compensation package, which, depending on the position, may also include discretionary bonuses, alternative incentive packages and Company-sponsored benefit programs. This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Job Title: Senior Accountant (Management Company Services) Hybrid | NYC (In Office Tues–Thurs) Contract-to-Hire We’re looking for a Senior Accountant to join a fast-paced Management Company Services team supporting several private equity and private credit clients. This role is best suited for someone who thrives in a multi-entity environment, can manage multiple accounting workflows at once, and is comfortable working directly with clients. What You’ll Do • Handle day-to-day accounting activities including cash transactions, bank reconciliations, fixed assets, prepaid expenses, and payroll accounting, • Partner with AP on invoice review, coding, and related journal entries, • Support monthly close by preparing accruals, equity-related entries, and other general ledger activity, • Assist with financial statement preparation, footnotes, and workpaper packages, • Participate in annual processes including Form 1099s and audit support, • Help onboard new clients and support ongoing multi-entity accounting needs, • Liaise with third-party auditors and tax teams, • Take on special projects, process improvements, and automation initiatives as needed, • Provide mentorship to junior staff, including oversight of an intern What You Bring • 5+ years of accounting experience, ideally from public accounting or financial services, • Strong exposure to private equity or private credit management company accounting, • Clear understanding of management fees, “due from fund,” “due from portfolio company,” and “due from affiliate” activity, • Experience juggling multiple clients and multi-entity books, • Familiarity with foreign entities and audit coordination, • Advanced Excel skills (vlookups, pivot tables, SumIfs), • Experience with Sage Intacct and Bill.com is a plus, • Exposure to systems that sync with accounting platforms (Concur, payroll integrations, T&E tools), • Interest or experience in process redesign and automation, • Strong communication skills and comfort interacting with client stakeholders

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.The Role: The Machine Learning Platform team is responsible for building the core components necessary to support and accelerate the full machine learning lifecycle. In this role, you will work closely with ML Engineers and Data Scientists as well as the Data Platform and Backend Engineering teams to maximize the impact of ML. At Gametime, the modeling teams are expected to work full-stack and end-to-end. This requires reliable, powerful infrastructure and abstractions provided by the Machine Learning Platform team. This is an opportunity to join as a founding member of the team and help shape its future direction. Above & Beyond: The Impact You'll Make: • Collaborate with Machine Learning Engineers and Data Scientists to understand their platform needs and translate them into powerful, generalized solutions, • Own existing platform systems and develop the next generation of tools (e.g. training platform, feature platform, inference platform), • Architect a platform that boosts overall model iteration speed and allows Machine Learning Engineers and Data Scientists to work in a self-serve manner, • Improve the reliability around all components of an ML platform capable of powering critical product features used by millions of users Always Be Curious: Skills You've Learned Along The Way:Technical Skills: • Proven track record in designing and implementing mission-critical, high-reliability systems with rapid deployment, • Outstanding programming proficiency, with particular expertise in Python, • Strong working knowledge of AWS or equivalent cloud platforms, • Hands-on experience with industry-standard tools and technologies (e.g., Kafka, Docker, gRPC, DynamoDB, Redis, Temporal, Snowflake, Airflow, SQL), • Keen interest in machine learning and its associated technologies (such as PyTorch, Scikit-Learn, XGBoost, Jupyter), preferably with some practical experienceInterpersonal Skills:, • Ability to collaborate effectively across teams and communicate with key stakeholdersProblem-Solving and Decision-Making:, • A proactive self-starter with a strong ability to learn quickly and work independently, demonstrating the desire and readiness to manage an increasing level of responsibility One Team, One Dream: What We Need To Work Together: • Experience: 5+ years of industry experiencePreferred Qualifications:

Job Description The Presales Manager: Digital Workplace (DWP) PreSales Manager will be primarily responsible for creating winning Propositions and solutions for all Work Place Solutioning opportunities in North America Geography The DWP Presales Manager will have responsibility to provide technical solution. He/she will also be responsible for front ending all Solution Discussions with Customers, Onsite Sales team along with Sales Leaders, BDM’s, Account Managers, Solutioning experts and EUC Architects. He/she will report into the Geography Presales leaders and will take directions from him/her Job Location: Chennai / Bangalore / Noida Requirements • 15+ years of IT experience, mostly in the areas of Infrastructure services and management, • The core focus of the role is to define requirements and deliver propositions/solutions to meet the needs of a variety of clients. There will be a particular focus on major end user computing infrastructure engagements., • Lead Presales activities for EUC services engagements and scope complex or critical IT programmes as well as high level business cases. Participate to develop and manage architecture governance structure on the basis of business, and IT strategies, as relevant for End User Services., • Working closely with sales team to support sales bid processes and generate leads and opportunities ., • Selecting and/or reviewing approaches and standards to suit client challenges and opportunities, • Extensive experience acting at a senior level with responsibility of delivering business critical solutions into enterprise scale organisations., • Experience of end-user computing solutions across a variety of business and IT functions – including knowledge of solution areas and vendors such as Microsoft, Citrix, VMWare, VDI, MSOffice, desktop migration., • Proven value delivery through complex, large scale solutions from business case to project review, • Should have in-depth understanding of technology stack and the next generation technology innovations in Market place., • Should possess excellent commercial acumen and experience of integrating and aligning business requirements, functional requirements and technical solutions, • Should have a thorough understanding of Public Cloud Architecture and its integration with On-premise solutions, • Knowledge of Active Directory, Messaging, Application Services., • Strong domain knowledge of End User Computing & Service Desk - Rich experience in Solution design for End User Projects and Managed Services deals., • In depth knowledge of key technologies like VDI, SCCM, MS Platforms related to end user, Citrix/VMware, • Have Strong Desktop Virtualization concepts (Planning, Consulting, Architecting, Implementing). Aware of various Desktop Virtualization models such HSD, Terminal Services, Client Side Virtualization. Good Knowledge of Application Virtualization platforms including XenApp, App-V and ThinApp. Knowledge in Active Directory, Group Policy and System policy, • Flair for pre-sales, customer interaction and fluency in communication is crucial. Exhibits excellent interpersonal skills. Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions. Rich Experience of handling CXO level discussions and positioning solutions, Excellent Presentation Skills Should have a thorough understanding of creating complex EUC Solutions and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process.

Job Description Exciting Opportunity for Technical Staff: Join Our Team for a Major Financial Institution's New Global Headquarters! Are you a dedicated and skilled technical professional looking for an exciting long-term project? We are building a team to work on end-user hardware setup for a major financial institution's new global headquarters in New York City. This project will run from June through December 2025, with potential to extend into the first quarter of 2026. Project Details: • Location: New York City, Midtown Manhattan, • Duration: June 2025 - December 2025 (potential extension into Q1 2026), • Shifts Available (Monday thru Friday):, • Night Crew: Work overnight to stage each desk with the necessary equipment (unboxing and placing equipment at the correct desk); Tentatively 3PM-11PM, • Ability to pass background checks (contingent worker badge will be issued), • Commitment to the project duration (7 months), • Be part of a high-profile project for a major financial institution, • Work in a dynamic and collaborative environment, • Gain valuable experience in large-scale hardware setup, • Tech must have knowledge in Disconnecting/Reconnecting Desktop Setups. Monitors, docking station, K/B mouse, • Tech must be knowledgeable with laptop setup with docking stations, • Basic knowledge using MS Excel, • A+ Certification, • Training will be provided but you MUST show a desire to advance!, • Must Be On Time Daily! Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Job Description Sr./Director of Customer Success Employment Type: Full Time Location: NYC Minimum Experience: Mid Level Salary: $150k About the Company Pixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic (“IVT”) detection solutions across desktop, mobile web, mobile in-app, and OTT/CTV for better detection, diagnosis, and elimination of ad fraud. Position Overview We are looking for dynamic, data-driven, and charismatic candidates to fill this Customer Success role on the East Coast of the US. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. What will you do? • Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers, • Maintain awareness of client needs and opportunities for expansion, • Understand the competitive landscape, new industry developments, and standards, • Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value, • Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams, • Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem, • Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile, and OTT/CTV), • BA/BS degree in technical, business, or other related field (or equivalent experience), • 6+ years of experience in client-facing AdTech customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors, • Excellent time management and organizational skills, • Ability to maintain poise under stress, especially when resolving time-sensitive issues, • Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macro,s and platforms), • Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets, and Slides) and Jira (or comparable issue tracking systems), • Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building, • Data-driven, analytical, and process-oriented, • Excellent written and verbal communication/presentation skills, • Self-starter capable of thriving in a startup environment, • Onboarding, • Training, • Customer Support, • Business Reviews and Reporting, • Subscription Renewals / Cross-sells / Up-sells, • Account health assessments, • Everyone’s a data addict and an analytical thinker, • Titles don’t mean much; you attain respect by producing results, • We appreciate small, highly productive teams, • Slack is a way of life; short emails are encouraged, • We hold a fearless attitude in high esteem, • We worship bold ideas, • Chess players do well, • We focus on doing things differently and challenge each other to be the best we can be, offering our employees:, • Casual environment, • Flexible hours (yes, we mean it - you will never have to sit in traffic anymore!), • High-performing team that wants to win and have fun doing it, • Extremely competitive compensation ClAuG5t0YU

Job DescriptionJob Overview We are currently seeking a full time Level I/II Desktop Support Engineer with 2-3 years of extensive hands-on experience with the following: PC, Mac and Printer break/fix. Responsibilities • Provide phone support and on-site remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide onsite installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients, • Provide Desktop support including analyzing and resolving end-user issues, • Provide printer troubleshooting Skills & Experience, • Knowledge of MAC and Windows operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Reliable, who can work with little to no supervision, • Excellent written and verbal communication skills, • Knowledge of Cisco Phone Systems a plus Powered by JazzHR OLUSueZj8n

Job Description The Presales Manager: Digital Workplace (DWP) PreSales Manager will be primarily responsible for creating winning Propositions and solutions for all Work Place Solutioning opportunities in North America Geography The DWP Presales Manager will have responsibility to provide technical solution. He/she will also be responsible for front ending all Solution Discussions with Customers, Onsite Sales team along with Sales Leaders, BDM’s, Account Managers, Solutioning experts and EUC Architects. He/she will report into the Geography Presales leaders and will take directions from him/her Job Location: Chennai / Bangalore / Noida Requirements • 10+ years of IT experience, mostly in the areas of Infrastructure services and management, • The core focus of the role is to define requirements and deliver propositions/solutions to meet the needs of a variety of clients. There will be a particular focus on major end user computing infrastructure engagements., • Lead Presales activities for EUC services engagements and scope complex or critical IT programmes as well as high level business cases. Participate to develop and manage architecture governance structure on the basis of business, and IT strategies, as relevant for End User Services., • Working closely with sales team to support sales bid processes and generate leads and opportunities ., • Selecting and/or reviewing approaches and standards to suit client challenges and opportunities, • Extensive experience acting at a senior level with responsibility of delivering business critical solutions into enterprise scale organisations., • Experience of end-user computing solutions across a variety of business and IT functions – including knowledge of solution areas and vendors such as Microsoft, Citrix, VMWare, VDI, MSOffice, desktop migration., • Proven value delivery through complex, large scale solutions from business case to project review, • Should have in-depth understanding of technology stack and the next generation technology innovations in Market place., • Should possess excellent commercial acumen and experience of integrating and aligning business requirements, functional requirements and technical solutions, • Should have a thorough understanding of Public Cloud Architecture and its integration with On-premise solutions, • Knowledge of Active Directory, Messaging, Application Services., • Strong domain knowledge of End User Computing & Service Desk - Rich experience in Solution design for End User Projects and Managed Services deals., • In depth knowledge of key technologies like VDI, SCCM, MS Platforms related to end user, Citrix/VMware, • Have Strong Desktop Virtualization concepts (Planning, Consulting, Architecting, Implementing). Aware of various Desktop Virtualization models such HSD, Terminal Services, Client Side Virtualization. Good Knowledge of Application Virtualization platforms including XenApp, App-V and ThinApp. Knowledge in Active Directory, Group Policy and System policy, • Flair for pre-sales, customer interaction and fluency in communication is crucial. Exhibits excellent interpersonal skills. Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions. Rich Experience of handling CXO level discussions and positioning solutions, Excellent Presentation Skills Should have a thorough understanding of creating complex EUC Solutions and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process.

Job Description The VDI Infrastructure Engineer (Virtual Desktop Infrastructure) Architects, designs, configures, installs, and maintains the organization's Horizon Vmware VDI IT infrastructure, which may include hardware, software, servers, storage solutions, networks, or physical facilities. Job Description • Handles complex issues and problems and works with the vendor on the most complex issues., • Possesses comprehensive knowledge of the Horizon Vmware VDI subject matter., • Provides leadership, coaching, and/or mentoring to other Infrastructure Engineers., • Architect & design Horizon VMware VDI infrastructure to support new initiatives., • Configure and install Horizon Vmware VDI infrastructure to support current and new initiatives., • Implement application virtualization and coordinates testing with application owner teams., • Creates, manages, and implements gold images/build packages and application packages for Vmware environment., • Plan and maintain the VDI environment utilizing industry standard best practices., • Provide VDI architectural planning and direction., • Plan, organize, direct, and maintain infrastructure and documentation of VDI., • Ensure high availability of the operation state of the VDI., • Engage in capacity plan exercises to ensure adequate system resources.Maintain the organization's IT infrastructure., • Configure, install, maintain, and provide support for critical software and hardware components., • Monitor system availability and troubleshoots and resolves connectivity interruptions., • Measure and improve performance and scalability., • Help develop disaster recovery or business continuity plans., • Responsible for basic management of storage solutions., • Produce documentation for systems and procedures.Maintain knowledge of industry best practices and new trends., • Virus Management, assist in the day-to-day tasks critical patching, vulnerability remediation, meeting desired state and configurations., • Must be willing to accommodate weekend, shift, or on-call schedules when necessary., • Other duties and projects as assigned and in a timely fashion.

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. The Opportunity We're looking for a Marketing Growth Product Lead to drive innovation across our marketing ecosystem, with a focus on paid channels and lifecycle marketing. This role will define the strategy, roadmap, and execution plan for how Gametime leverages technology, AI and machine learning to deliver personalization, scale and efficiency. This is a key cross-functional lead position that requires a strong understanding of marketing growth strategy, data-driven experimentation, and how ML, data science and technology can be applied to real-world marketing challenges. You will work closely with Growth, Creative, Analytics, and Engineering to identify opportunities, prioritize initiatives, and ensure successful development of new scalable solutions. This is a broad and far-reaching position looking across marketing end-to-end to see where that are innovation opportunities. From developing new ML models for lifecycle campaigns to shaping bidding strategies in paid search, you'll set the strategy and roadmap to develop a new marketing platform leveraging ML and broader AI in marketing. What You'll Do Marketing Growth Product Strategy & Leadership • Own the vision and roadmap for technology, ML and AI for marketing at Gametime, aligning with broader growth and company priorities., • Serve as the bridge between marketing stakeholders and technical teams—translating business challenges into technical requirements and ensuring solutions deliver measurable outcomes., • Partner with marketing teams such as CRM to define opportunities for advanced audience data models, personalization, and automated journeys and workflow., • Enable predictive marketing use cases (e.g., churn prevention, LTV forecasting, event affinity scoring) by translating business needs into ML requirements., • Leverage a combination of Braze out the box solutions, custom development by 3rd parties and our internal ML teams to build the underlying data models to enable advanced orchestration and personalization, • Drive adoption of dynamic content optimization, send-time optimization, and multi-channel orchestration., • Develop close working relationships with marketing partners such as Google, TikTok and Meta to develop joint technology solutions to improve marketing performance, • Collaborate with SEM marketers to integrate ML-driven bidding, keyword optimization, and automated campaign adjustments., • Operationalize advanced automation with ad platforms (Google, Meta, programmatic) and evaluate opportunities to pilot new betas., • Partner with Engineering and Analytics to ensure the right data pipelines, tooling, and measurement frameworks exist to power automation., • Champion experimentation frameworks and incrementality testing to measure the true impact of ML-driven marketing programs., • Define requirements for scalable, reliable infrastructure that supports continuous optimization.What We're Looking For, • 8+ years of experience in product growth marketing roles, with strong understanding and curiosity for how technology and AI can drive marketing growth., • Strong product management skills: ability to define strategy, prioritize initiatives, and lead cross-functional teams., • Demonstrated success applying automation or ML-driven solutions to marketing use cases (lifecycle marketing, paid media, personalization)., • Familiarity with ad tech ecosystems (Google Ads, Meta, programmatic) and CRM/marketing automation platforms (Braze)., • Excellent communication and stakeholder management skills, with a track record of working across marketing, analytics, and engineering., • A passion for live events, growth marketing, and innovating at the intersection of customer experience and technology.Nice to Have, • Experience with experimentation platforms (eg; Google Ads Experiments) and causal inference methods., • Background in marketplace, ticketing, travel, or e-commerce industries., • Knowledge of SKAN, incrementality testing, and app-based measurement.What We Can Offer:, • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs

Job Description Overview CTG is seeking an Infrastructure Security Engineer / Systems Engineer to work onsite in NYC. Must have proper work authorization, and this position does not allow for C2C or 1099. Location: Onsite in NYC 5 days per week (Must have a valid drivers license) Duration: Long term contract that could be a contract to hire Key Responsibilities: Operating Systems & Servers: • Proficiency with Windows Server/Desktop operating systems, including user administration, file systems, software, and services., • Experience managing Linux operating systems, Workstations, and Application Servers., • Understanding of servers and various storage RAID configurations., • Experience with Nutanix clusters, including design and implementation of Nutanix environments., • Management of Active Directory, including backup and recovery of domains and Group Policy Object (GPO) setups., • Strong understanding of fundamental networking concepts and troubleshooting (DHCP, DNS, routing, firewalls)., • Experience with network security tools such as NIDS/NIPS, proxies, secure web gateways, and firewalls., • Fundamental understanding of security principles, ACLs, encryption, and intrusion detection/prevention systems., • Proficiency in scripting languages such as PowerShell, Bash, Ksh, Perl, or Python for automating routine tasks., • Ability to actively monitor the entire infrastructure and troubleshoot servers., • Bachelor's degree in Computer Science, Information Technology, Information Security, or related field (or equivalent experience)., • Minimum of 8 years of experience in IT support, including 3-5 years of hands-on experience in cybersecurity, system administration, or a related role., • Strong technical knowledge of various computing platforms, including servers, networks, and storage., • Well-organized, detail-oriented, and flexible to handle multiple assignments and meet deadlines with a safety mindset., • Ability to exercise good judgment, integrity, and make sound business decisions., • Versatility, adaptability, and a willingness to learn new technologies., • Willingness to provide off-hour, on-call support for workstations, servers, and other system-related issues, including travel to various supported sites., • Flexibility to work overtime and adjust work hours for emergencies or scheduled work outside normal business hours., • 2nd and 3rd-level technical support, • Ability to intrepid, modify and write scripts and SQL queries, • Analysis of cyber activity / threats, • Experience with Splunk, • Failover Manager administration with clustering VMware To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at . Kindly forward this to any other interested parties. Thank you!

Job DescriptionSalary: 65k to 95k • Benefits Offered: Dental, Medical, Paid Time Off, Retirement, Vision Requirements: • Experience in Administering Windows Based Networks., • Desktop Support skills in a Windows Environment., • Active Directory / AAD Administration Skills., • Knowledge in Office 365 Administration., • Knowledge in Windows Desktop & Server Operating Systems, • Knowledge of Hyper-V, and Basic VM Operations, • Knowledge of Basic TCP/IP protocol and network services., • Ability to follow directions/procedures., • Ability to work in a team environment., • Must be able to speak and write English fluently., • Must have 5 Years' Experience in IT Field.

Job Description Overview CTG is seeking an Infrastructure Engineer / Systems Engineer to work onsite in NYC. Must have proper work authorization, and this position does not allow for C2C or 1099. Location: Onsite in NYC 5 days per week (Must have a valid drivers license) Duration: Long term contract that could be a contract to hire Key Responsibilities: Operating Systems & Servers: • Proficiency with Windows Server/Desktop operating systems, including user administration, file systems, software, and services., • Management of operating systems across various platforms, including workstations and application servers., • Understanding and managing servers and various storage RAID configurations., • Design, implementation, and management of VMware vSphere, Hyper-V, and Nutanix environments., • Strong understanding of fundamental networking concepts and troubleshooting (DHCP, DNS, routing, firewalls)., • Fundamental understanding of security principles, access control lists (ACLs), and encryption., • Proficiency in scripting languages such as PowerShell, Bash, Ksh, or Perl for automating routine tasks., • Experience with active monitoring of the entire infrastructure and troubleshooting servers., • Patch and firmware installation and management., • Providing exceptional end-user support experience (+1 end-user support)., • Bachelor's degree in Computer Science, Information Technology, or a related field., • Minimum of 8 years' experience in IT support, with at least 3-5 years in an enterprise IT environment., • Strong technical knowledge of various computing platforms, including servers, networks, and storage., • Experience with scripting for automation., • Well-organized, detail-oriented, and flexible to handle multiple assignments and meet deadlines with a safety mindset., • Excellent oral and written communication skills and ability to produce documentation on solutions and system design., • Ability to exercise good judgment, integrity, and make sound business decisions., • Willingness to work overtime and flexible hours to respond to emergencies or scheduled work outside normal business hours., • Experience with 2nd and 3rd-level technical support., • Analysis of cyber activity and threats., • Experience with Splunk., • Experience with Failover Manager administration with clustering in VMware. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at . Kindly forward this to any other interested parties. Thank you!

Job Description Job Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide remote installations of new software and upgrades, • Provide remote installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of MAC and Windows operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Knowledge of Cisco Phone Systems a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR djx7IB0qxP

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.The Role The Fan Ops Service Strategy & Design Engineer will design and enhance the systems that underpin how Gametime supports its fans from contact flows and automation logic to chatbots and self-service tools. This person will sit at the intersection of engineering, operations, and experience design, bringing technical expertise in AWS (especially Amazon Connect), Kustomer, and front-end and backend development to deliver scalable, reliable, and intelligent support systems. They'll lead the evolution of chatbots, self-service experiences, and automated voice deflection, ensuring fans can resolve issues quickly and intuitively while keeping the human touch when it matters most. Partnering closely with Fan Ops, Product, Engineering, and Data, they'll ensure every interaction is frictionless, efficient, and true to Gametime's fan-first mission. Key Responsibilities * Design service systems: Build and optimize Amazon Connect contact flows, including IVR logic, call routing, and escalation paths. * Deploy automation at scale: Manage CI/CD pipelines and infrastructure-as-code for IVR and service systems. * Integrate systems: Connect AWS, Kustomer, and internal tools for seamless fan and agent experiences. * Develop tools: Build internal and fan-facing interfaces using React, JavaScript (ES6+), and Node.js, ensuring reliable, consistent design with React Hooks, Context, and Tailwind CSS. * Automate workflows: Create and debug complex Kustomer workflows, applets, and data transformations that streamline routing, state management, and feedback loops. * Engineer backend integrations: Build and maintain Node.js/Express services, data pipelines, and RESTful APIs to connect third-party and internal systems. * Lead AI/ML initiatives: • Develop Gametime's AI/ML roadmap for Fan Ops — identifying where intelligent automation enhances fan experience and operational efficiency., • Implement AI-driven chatbots, virtual agents, and voice deflection to increase self-service resolution rates., • Partner with Data Science and Product to measure success through containment, handle time reduction, and fan satisfaction., • Continuously tune LLM-powered and NLP-based models for accuracy, brand consistency, and helpfulness. Collaborate cross-functionally: Work with Product, Data, and Fan Ops to translate fan insights into service design decisions and automation strategies. * Champion the fan: Design systems that build trust, reduce friction, and deliver empathetic, high-quality experiences at scale. Key Competencies Technical Skills * Strong AWS expertise, especially Amazon Connect and contact flow design. * Proficiency in JavaScript, React, and Node.js. * Experience integrating RESTful APIs, OAuth2, and webhooks. * Familiarity with Kustomer Apps SDK or other CRM automation frameworks. * Understanding of CI/CD, cloud deployments, and system monitoring. AI/ML & Automation * Skilled at identifying where AI/ML adds value within support environments. * Experience implementing AI-driven chat, voice, or self-service systems. * Ability to define and execute an AI roadmap to improve automation and efficiency. * Familiarity with LLMs, prompt engineering, and NLP systems. Core Competencies * Fan-First Mindset: Deep empathy for fans and passion for designing systems that resolve issues elegantly and efficiently. * Collaborative Builder: Skilled at working across Product, Engineering, and Ops to translate ideas into real solutions. * Analytical & Strategic: Data-driven decision-maker who connects system metrics to fan outcomes. * Innovative Problem Solver: Energized by rethinking what great service looks like through technology and design. Requirements * 5–8 years in service engineering, CX systems development, or technical operations within a consumer-facing environment. Nice to Haves * AWS Certified Solutions Architect, DevOps Engineer, or equivalent certification. * Experience with Amazon Lex, Comprehend, or Contact Lens. * Familiarity with LangChain, OpenAI, Anthropic Claude, or Amazon Bedrock. * Proven experience designing chatbots or voice deflection systems that improve self-service rates. * Knowledge of Vercel, serverless architectures, and service design methodologies (journey mapping, CX blueprinting). * Experience in consumer tech, ticketing, or marketplace environments is a plus. Why Gametime This is a unique opportunity to define how Gametime delivers support to millions of fans through cutting-edge technology and thoughtful design. You'll lead the integration of AI, automation, and self-service innovation into the heart of Fan Ops — creating smarter, faster, and more trusted experiences. Join us to shape the future of fan service, where every interaction reflects Gametime's values of trust, efficiency, and delight. left blank. Please use it for your completed job description. What We can Offer: * Flexible PTO * Competitive salary & equity package * Monthly Gametime credits for any event ($1,200/yr) * Medical, dental, & vision insurance * Life insurance and disability benefits * Diverse Family-forming benefits through Carrot Fertility * 401k, HSA, pre-tax savings programs * Company off-sites and meet-ups * Wellness programs * Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range$96,050—$113,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Job DescriptionCompany Description Job Description Job title: Desktop Support Engineer – Part time Experience: 7-10 years Work Arrangement: Remote Job summary: We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments. Key Responsibilities: • Deploy, configure, and set up laptops for new users, ensuring seamless onboarding., • Troubleshoot and resolve hardware, software, and network issues for desktops and laptops., • Install, configure, and maintain operating systems, software applications, and updates., • Provide 24/7 on-call support to address and resolve technical issues promptly., • Manage IT inventory, including hardware and software assets., • Collaborate with global teams to support IT infrastructure during night shift hours., • Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services., • Configure and support Azure AD for user authentication and device management., • Monitor and optimize Azure-based desktop environments for performance and security., • Document technical issues, resolutions, and processes for future reference., • Ensure compliance with organizational IT policies and security standards., • Perform system upgrades, patches, and preventive maintenance., • Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications., • Escalate complex issues to higher-level support teams when necessary. Required Skills and Qualifications: • 7-10 years of hands-on experience in desktop support or similar IT roles., • Proven expertise in laptop deployment and user onboarding processes., • Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management., • Proficiency in Windows and/or macOS environments, including troubleshooting and configuration., • Strong knowledge of hardware components, peripherals, and networking fundamentals., • Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes., • Familiarity with Active Directory, Office 365, and remote desktop tools., • Excellent problem-solving skills and ability to work under pressure., • Strong communication skills to interact with end-users and cross-functional teams. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together! Job Description As a SDET II, you will design, develop, deploy, and maintain medium-complexity test automation features. Reporting to the Engineering Manager, you will work within the Product & Tech team on end-to-end testing initiatives for various features with minimal guidance. Are you ready to be part of our journey to be crowned the undisputed champions of the sports betting, gaming, and interactive entertainment industry? What you will do • Drive innovation in sports betting products and enhance team culture., • Collaborate with developers, QAs, product managers, and UX/UI professionals., • Test betting and gaming applications across Web, Mobile, and Desktop platforms., • Develop and debug automation scripts, and handle manual testing tasks., • Utilize tools such as Jira, Xray, Jmeter, GitLab, Gherkin, Robot Framework, Playwright, and RESTAssured., • Create and execute test plans, and participate in bug triages., • Independently formulate test plans and perform exploratory and scripted testing., • Diagnose and resolve issues in automated tests, and enhance test frameworks., • Engage with Product Owners to address feature requirements and communicate effectively with team members., • Mentor junior team members and contribute to the interview process.Qualifications, • Experienced full-stack QA engineer with proficiency in enterprise application testing., • Skilled in all testing stages: requirements analysis, planning, design, execution, and reporting., • Familiar with UI, API, and Database testing concepts., • Strong analytical skills with the ability to identify and document test cases for various scenarios., • Experienced with automation frameworks and open-source tools like Selenium, Appium, and Robot Framework., • Proficient in at least one modern programming language (Java, JavaScript, C#, Python)., • Capable of executing automated performance tests and using tools like Postman and RESTAssured., • Knowledgeable in test management tools like Jira and Xray., • Understanding of testing strategies and Scrum/Agile methodologies., • Excellent communication skills and a team player with a willingness to learn and share knowledge. Additional Information At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in the US, you can expect to receive benefits like: • Hybrid working - 2 days in the office, • Healthcare support, • A stake in our success through our ShareSave scheme, • Great development opportunities Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. #LI-Hybrid At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Job DescriptionAbout Us: OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.OptionMetrics is seeking an IT Support Analyst will oversee a diverse portfolio of IT systems and assets, ensuring optimal performance and reliability across the organization. The successful candidate will manage the full lifecycle of IT infrastructure—from routine upgrades and timely fixes to proactive maintenance strategies that keep our technology ahead of the curve. Armed with a deep knowledge of computer hardware, software, and network maintenance, the ideal candidate will stay current with industry trends to troubleshoot and resolve technical issues swiftly, while anticipating future needs and implementing scalable solutions. Moreover, the IT Support Analyst will serve as a trusted resource, delivering expert support and guidance to employees to swiftly resolve critical issues. Their proactive approach will help minimize downtime and enhance overall productivity. This position requires working on-site at our NYC location in a hybrid capacity. Objectives:- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.- Handle business-critical IT tasks and system improvements.- Enable faster and smarter business processes and employee productivity.- Research and evaluate emerging technologies, hardware, and software.- Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft Office365, and Zoom. Responsibilities: 1. User Support & TroubleshootingProvide Tier 1/Tier 2 support for desktops, laptops, mobile devices, and SaaS applications. Troubleshoot hardware/software issues and escalate when necessary. 2. Identity & Access ManagementAdminister Azure Active Directory (accounts, groups, MFA, conditional access).Manage join/leave processes (onboarding, off boarding, access rights). 3. Endpoint & Device ManagementConfigure and enforce policies via Microsoft Intune (MDM/MAM).Create and maintain standard desktop images for consistent deployments. Track hardware inventory, software usage, and license compliance. 4. SecurityEnsure timely patching and update deployments across all devices. Manage endpoint security including antivirus/anti-malware tools. 5. Networking & Collaboration ToolsManage Wi-Fi access points, SSIDs, and connectivity troubleshooting. Set up and maintain conference room AV systems (displays, cameras, microphones, Zoom/Teams integration).Provide live support for meetings and video conferences to ensure smooth execution. 6. Operations & ProcessMaintain asset lifecycle documentation (procurement → assignment → retirement). Write and update IT knowledge base and self-service guides. Required Skills & Qualifications:3–5 years in IT support or desktop engineering.Strong knowledge of Azure AD and Microsoft Intune.Experience with desktop imaging, policy management, and patch compliance.Proficiency in hardware/software inventory management and license tracking.Hands-on knowledge of Wi-Fi network management (APs, controllers, SSIDs, security).Experience with conference room technology (AV setups, video conferencing platforms).Strong with Windows 10/11, macOS, and business SaaS platforms (Office 365, Slack, Zoom, Teams).Excellent troubleshooting and communication skills. Preferred skills and qualifications:- Bachelor’s degree (or equivalent) in computer science.- Certification is a plus: CompTIA, Google, CCNA, ITIL.OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination . If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.The Role: Gametime is looking for a Senior Product Manager to drive the technology strategy behind our Customer Operations organization in collaboration with our Head of Customer Operations. You'll lead the tools, systems, and automations workstreams that power how we support fans. This role will sit on the leadership team of our Customer Operations organization and collaborate closely with that team to support the vision. This is a high-impact, cross-functional, hands-on role ideal for a PM who has worked on support platforms, IVR, chat, agent tooling, AI/automation, and customer facing support experiences. Your mission: improve cost to serve, expand AI-driven automation, and elevate customer satisfaction—while championing the voice of the customer across the organization. What You'll Do • Own the product roadmap for Customer Operations technology (ticketing systems, IVR, chat, CRM integrations, agent tools, self-service workflows)., • Develop and launch automation, AI-powered tools, and support workflows that improve efficiency and customer satisfaction., • Partner closely with the Head of Customer Operations to align product priorities with operational goals and frontline needs., • Champion the customer voice—leveraging data, feedback, and research to improve the support journey., • Drive measurable operational impact through improved routing, faster resolution times, and enhanced self-service. What You Bring • 7+ years of product management experience, with experience building tech for customer support, internal tools, automation, or operations., • Strong analytical skills and deep comfort working with data., • Experience partnering with AI/ML teams on classification, routing, agent assist, chat, or automated workflows., • Ability to lead through influence, drive cross-functional alignment, and ship high-quality internal and external tools., • Customer-obsessed mindset—you care deeply about solving problems for fans and the teams who support them. Nice to Have • Experience with CRM/support platforms (Kustomer, Zendesk, Salesforce Service Cloud,, Talkdesk, etc.)., • Background in marketplaces, ticketing, live events, or fast-moving consumer tech companies., • Experience working with payment, compliance, or operationally complex systems. What Success Looks Like • Lower cost to serve through automation and tooling improvements., • Higher customer satisfaction across CSAT, resolution time, and first-contact resolution., • Increased usage of AI-driven workflows, agent assist, and self-service tools., • Strong adoption of new systems and features across the Fan Happiness team.What We Can Offer:, • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs

Job Description Job Title: Senior Manager, Endpoint Engineering Primary Location: New York, NY | Washington, D.C. | Boston, MA (Remote must be within commuting distance) Position Type: Full-Time, Direct Hire Overview TalentFish is casting a line for a Senior Manager, Endpoint Engineering. This is a full-time role based in New York, Washington D.C., or Boston (hybrid, within commuting distance). The Digital Workplace Senior Manager for Endpoint Engineering leads the management, optimization, and security of endpoint technology systems, ensuring compliance with ISO 27001, supporting secure and efficient legal service delivery, and driving technical innovation and process improvement. This strategic leader shapes and executes the firm's global endpoint strategy to deliver secure, compliant, and high-performing digital workspaces while enhancing operational resilience and user experience. What You Bring to the Role (Ideal Experience) • 10+ years of endpoint management experience, including 4+ years in a leadership or managerial capacity., • Proven experience leading endpoint engineering teams within professional services or global enterprise environments., • Strong expertise with endpoint management tools such as Microsoft Autopilot, Intune, SCCM, and Microsoft Configuration Manager (MCM)., • Proficient in endpoint security tools and telemetry (BitLocker, Absolute, Defender for Endpoint) with experience leveraging analytics for compliance and performance optimization., • Solid background in Active Directory, Azure Virtual Desktop (AVD), Windows 365 VDI, Citrix, and enterprise infrastructure., • Advanced skills in software packaging and imaging tools (MSI, App-V, InstallShield, Wise, SCCM, Altiris, ImageX, Symantec Ghost)., • Expertise with Windows 11 and Microsoft Office Suite (2016+), including experience supporting WorkSite DMS and Workshare., • Strong understanding of ISO, NIST, and RMF compliance frameworks and regulatory audit requirements., • Exceptional communication, leadership, and stakeholder management skills., • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field., • Certifications preferred: ITIL Foundation, Microsoft Endpoint Administrator (MD-102) or Intune Administrator, A+, Security+, or SSCP. What You'll Do (Skills Used in this Position) • Lead and mentor a global endpoint engineering team, aligning endpoint strategy with business goals and compliance requirements., • Oversee architecture, deployment, and lifecycle management of endpoints across Windows, macOS, iOS, Android, and Linux., • Implement Microsoft Autopilot and Intune for zero-touch provisioning and automation., • Develop operational runbooks and optimize provisioning, configuration management, and desktop deployment workflows., • Standardize endpoint configurations to meet ISO and industry best practices., • Support ISO/client audits and maintain compliance documentation and evidence., • Collaborate with IT, Security, and business stakeholders to integrate new technologies and cloud solutions., • Troubleshoot complex endpoint issues and serve as the Tier 3 escalation point., • Manage hardware/software asset lifecycles, license tracking, and secure device decommissioning., • Leverage telemetry and predictive analytics to proactively monitor endpoint health and optimize performance., • Drive endpoint innovation to enhance productivity, mobility, and secure collaboration across global offices. Compensation Information The expected salary range for this position is $175,000 - $200,000 per year, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations. This role requires authorization to work in the U.S. without current or future visa sponsorship. All offers are contingent upon the completion of a background check, which may include but is not limited to: reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws. TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish, we are an Equal Opportunity Employer; we embrace and encourage diversity!

Job DescriptionThis role is located in New York City and will require a hybrid work schedule of at least 2 days in office per week. About the Bank: Sumitomo Mitsui Trust Bank, Limited was established through the merger of The Sumitomo Trust and Banking Co., Ltd with Chuo Mitsui Trust and Banking, Ltd. on April 1, 2012. We are one of the largest asset managers in Asia and number one among Japanese financial institutions by AUM, with approximately $850 Billion USD in AUM. The Bank provides an assortment of financial solutions and manages a broad spectrum of financial products across its global branches. This role is for AVP level candidates. Department Overview: The Americas Division (“AD”) was established in the Sumitomo Mitsui Trust Bank, Limited, New York Branch) (“SMTBNY”) to perform corporate functions and supervise U.S. entities. Established under the AD are the “Global Banking Unit (“GBU”), Americas Division” and “Global Markets Unit (“GMU”), Americas Division” which performs business functions. The Information Technology Department (“ITD”) provides the users of the Branch’s information systems with sufficient and appropriate system resources and functionality to complete their day-to-day business and keeps security and consistency of the important information that is stored in the systems. Your Role Overview: Fully knowledgeable on the day-to-day activities, resolves complex issues where expertise is required to interpret policies, guidelines, and practice. May be considered a subject matter expert for one or more functions or processes. Focus on operational execution and occasional broader planning within areas of expertise. May have direct report subordinate staff. Your Duties and Responsibilities: • Administration, maintenance, and production support for Windows server, VMware vSphere ESXi, desktop PCs, Amazon AWS, and other utility systems., • Engineers and implements new infrastructure solutions., • Provides technical support for the network, security, and monitoring systems., • Documents project requirements, proposes solutions, conducts budget and ROI studies, participates in the management of project plans and execution, and reports project status., • Participates in the remediation of network and security environment issues on a regular basis in order to meet all the business requirements., • Acts as a subject matter expert for assigned back-end IT systems., • Participates in daily system/backup checks., • Performs upgrades, patches, and maintenance activities., • Updates procedures and documentation based on system changes., • Helps to plan and operate disaster recovery tests., • Performs other duties and responsibilities as assigned by management. Your Qualifications: • 5+ years of experience as a Windows System Administrator and/or Engineer., • Advanced knowledge of Microsoft Windows Server 2016, 2019, 2022, and Active Directory., • Advanced Knowledge of VMware ESXi / vSphere 7.0 or higher., • Advanced Knowledge of Microsoft Exchange Online / Office 365., • Knowledge of Amazon AWS (EC2, S3, CloudTrail, etc.), • Powershell or other scripting / automation skills, • Knowledge of VMware Horizon VDI System, • Knowledge of networking and protocols., • Experience with data center infrastructure and disaster recovery planning., • Good organization and multi-tasking skills., • Ability to operate with minimal supervision and instruction, a self-starter., • Project Management skills, • Knowledge of HP Tandem Nonstop System a plus. Why you should join SuMi Trust: SuMi Trust embraces flexible ways of working when the business and role permits. We provide employees with a hybrid working model, allowing for in-office work and work from home. Our diverse and inclusive environment along with our global presence enables us to collaborate and communicate to meet our business needs. We believe that efficient teams need truth, loyalty, and a strong sense of purpose to balance risk and their targets. We make sustainable business decisions to improve our society and the world. We believe that each person brings a unique value that drives the business though their creativity and passion. • The Employee Benefits package includes: Paid Time Off, medical, HSA, vision, dental, FSA, 401(k), profit sharing, legal plan, cancer indemnity plan, disability insurance, life insurance, employee assistance program, commuter benefits, business travel accident, paid volunteer day, paid memberships, paid seminars, and tuition assistance. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SuMi Trust provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know when the Human Resources staff reaches out to you for an interview. The anticipated salary range for this role is listed above. The specific salary offered to an employment applicant is based on the individual’s qualifications, experiences, the job responsibilities, an analysis of the current compensation paid for similar roles in the local geographic area, and key distinctions of the job as compared to current jobs in the Branch. The role may also be eligible for an annual discretionary bonus. Sumitomo Mitsui Trust Bank, Limited New York Branch is a branch of Sumitomo Mitsui Trust Holding Group. Learn more about the company, the values, and vision at

Job DescriptionDescription: Working closely with Director of Information Technology and key stakeholders, the Information Technology Manager is responsible for planning, coordination, implementation, control and completion of software and hardware projects, aligned with the strategy, commitments, and goals of the organization. The Information Technology Manager is also responsible for managing the provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, including all network, telecommunication, and end user systems, to ensure all systems and related procedures adhere to organizational values and enable staff to meet business needs and requirements of the organization. ESSENTIAL JOB FUNCTIONS: · Works with the Director of IT in planning, scheduling, and implementing major initiatives. Manages projects by defining scope, goals, deliverables, tasks, and required resources; allocating project resources; creating schedule and project timelines; tracking deliverables and monitoring and reporting on project progress; evaluating and assessing results of project · Maintains organization’s effectiveness and efficiency by researching, recommending and delivering strategies, policies, and procedures for implementing and enhancing information technologies · Manages on-going cybersecurity initiatives including vulnerability scanning and remediation · Conducts system audits of implemented technologies for compliance and effectiveness, making recommendations for improvement · Secures systems by developing system access, monitoring, control, and evaluation structures, establishing and testing disaster recovery policies and back-up procedures and maintaining information security policies, procedures, and documentation · Creates, maintains, and documents standard operating procedures and guides for the IT department and organizational staff including, though not limited to, installation, configuration, usage procedures, and best practices · Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; escalating problems to vendors when applicable · Verifies the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups · Maintains and tests Disaster Recovery/Business Continuity systems · Manages maintenance of data center environmental and monitoring equipment · Manages and mentors technical staff · Prepares all users by organizing and/or conducting training and educational awareness programs in relevant IT areas such as cybersecurity threats, IT policies and procedures, compliance, and software and hardware in use. Develops and provides reference materials and support documentation · Provides Tier III/other support per request from various constituencies. Investigates and troubleshoots issues · Manages administration of data and telecommunications operations for the Carpenters Training Center · Interfaces with contractors performing data and power work at the Benefit Funds, District Council and Carpenters Training Center offices. Requirements: REQUIREMENTS/EDUCATION: · Bachelor’s degree in Computer Science or equivalent combination of education, experience, and certifications · Ten (10) plus years hands on IT experience including computer networks, network administration and network installation · At least (5) years of IT management experience · Cybersecurity experience a plus · Excellent oral and written communication, organizational, technical, and analytical skills · Ability to work on multiple projects simultaneously · Excellent time management skills OTHER SKILLS & ABILITIES: · Strategic Planning - researches and recommends innovative, and, where possible, automated approaches for system administration tasks, identifying approaches that leverage current resources and provide economies of scale · Teamwork/Communication - interacts with employees, departments, and others cooperatively and professionally; solves and resolves issues constructively; contributes to improvement of employee morale · Compliance – exhibits professional and ethical behavior by observing conflicts of interest, confidentiality, compliance, and other policies; sets example for employees, encouraging compliance by adhering to policies and regulations · Productivity and Accountability – demonstrates the ability to set goals, assign priorities, anticipate problems, delegate tasks, and achieve results; accepts responsibility for outcomes and encourages employees to be accountable for their actions · Educator/Trainer - manages and develops staff; ensures staff skills are consistent with job responsibilities; conducts performance reviews and addresses employee relations issues in timely fashion and with sensitivity; sets appropriate goals for employees to develop their skills and improve their usefulness to the organization · VMware, Windows Server, Active Directory, Cisco Security. Cisco Networking · Windows Desktop Operating Systems, Microsoft Office Suite, and Office 365 This is NOT a remote position. This position is required to be in the office 5 days a week. Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable laws.

Job Description Firm Overview: Stable Rock is a next-generation outsourcing platform offering comprehensive back-office infrastructure and innovative services to early-stage and mid-sized enterprises. With our legacy dating back to 1975, for nearly 50 years we are renowned for our proficiency in accounting, financial advisory, and infrastructure support, currently serving over 400 US and international enterprises across diverse industries. At Stable Rock, we are the architects of success for entrepreneurs, founders, senior executives, management teams, CFOs, controllers, and business professionals. Our mission is to empower, scale, and fortify the bedrock of your enterprise - its IT, human resources, insurance, accounting, bookkeeping, tax, financial reporting, and the overall financial and operational infrastructure. Job Opportunity and Responsibilities: Stable Rock is seeking a highly collaborative, skilled and detail-oriented Manager to join and support the Accounting & CFO Services team. The ideal candidate will play an important role by preparing and analyzing financial information and ensuring accuracy and compliance. This position offers a unique opportunity to work with a variety of businesses across different industries and at different stages of their lifecycle, contributing to their financial health and success. This position features a hybrid work arrangement, blending in-office collaboration with remote flexibility. Key Responsibilities: • Develop an understanding of a client's business and aspects of their industry., • Client write ups and prepare financial statements on a monthly, quarterly, and annual basis., • Review and prepare clear and concise working papers., • Organize and consult with clients on transactional issues., • Assist with onboarding new clients., • Preparation of Key Performance Indicators (KPIs) and other management reports., • Assisting and maintaining clients' annual operating plan/budgets., • Provide training for new clients and staff in the use of shared software applications., • Manage multiple client engagements and projects concurrently with assigned teams., • Serve as a trusted advisor and build and maintain valued-added relationships with clients and their teams., • Contribute to special projects, as needed. Qualifications, Skills, and Experience: • Education: Bachelor's degree in Accounting, Finance, or related field required., • Experience: 5-7+ years of progressive experience in public accounting or related experience. Experience in Client Account Services is a plus., • Certifications: CPA certification required., • Skills and Qualifications:, • Demonstrated understanding of U.S. Generally Accepted Accounting Principles (GAAP) and ability to apply them to financial reporting and analysis., • Ability to manage multiple clients/projects and deadlines and handle a fast-paced environment where you can work both autonomously and, in a team-oriented setting., • Exceptional organizational, interpersonal, and communication skills., • Initiative, commitment to professional development, attention to detail, and client service excellence., • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally., • Ability to problem-solve and think both creatively and logically., • Software and Technology: High proficiency in Microsoft Excel and Word, knowledge of accounting G/L software such as Xero, QuickBooks (desktop and online), NetSuite, and Sage Intacct. Knowledge of E-Commerce platforms, inventory and SaaS software a plus. Location: Hybrid (New York, NY or Elmsford, NY) Compensation: Highly competitive all-in comp ($95,000 to $125,000) Benefits: • Medical, Dental, and Vision, • Health and Flexible Savings Accounts, • 401(k), • Paid time off Inclusion: Stable Rock is an equal opportunity employer and we value diversity at our firm. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply and are committed to building a team that reflects many different perspectives and experiences. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Application Process: Submit a resume, cover letter, and professional references to . Job Posted by ApplicantPro

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: The Senior Information Technology Support Specialist is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The Senior IT Support Specialist will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms. Responsibilities: Technical Support & Troubleshooting: • Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones)., • Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms., • Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests., • Resolve complex hardware, software, and network issues., • Troubleshoot LAN access and connectivity issues; escalate when necessary., • Conduct onboarding and training for new users on hardware and software., • Prepare instructional documents / SOP's and videos for IT procedures and applications., • Deliver excellent customer service in person, over the phone, and electronically., • Handle conference room setups, including device connections to screens., • Maintain accurate documentation of technical issues and resolutions., • Attend technical training to stay current with industry trends and technologies., • Bachelor's degree in Computer Science, Information Technology, or related field preferred., • A+ and Network+ certifications (or equivalent experience)., • Minimum 3 - 5 years of IT helpdesk/desktop support and application experience., • Strong problem-solving, project management and prioritization skills., • Excellent communication and customer service skills., • Expertise in PC/Break Fix, Windows OS, and Microsoft 365 cloud environment and tools., • Proficiency in Active Directory, PowerShell scripting, and basic networking concepts. EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Technical Support • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: IT Helpdesk Manager position is an essential employee post requiring a hands-on technical leader to assist the Director of User Support Services in optimizing the day-to-day operations of the IT helpdesk while overseeing and managing staff performance. This role requires a team player who can assist with motivating the technical team to achieve goals as well as leverage extensive IT experience to resolve escalated technical issues. Excellent written and verbal communication skills are essential, as well as a strong focus on customer service when interacting with staff, consultants, and vendors across all levels. WORK PERFORMED: • Manage and supervise a team of IT Helpdesk professionals providing mentorship and guidance., • Provide a high level of technical expertise and resolve escalated complex IT issues., • Assist in planning and executing technology projects, upgrades, migrations, coordinating resources and timelines to minimize disruption to business operations., • Maintain working knowledge of Active Directory and assist with User Onboarding and Offboarding process., • Assist with VDI (Virtual Desktop Infrastructure) Administration., • Assist with maintaining IT hardware and software inventory., • Oversee ESD’s Zendesk Helpdesk implementation, training, usage and reporting., • Collaborate with other departments and stakeholders to understand IT requirements and priorities, ensuring alignment with business objectives., • Conduct regular performance evaluations for assigned staff., • Provide mentoring and professional development activities for Helpdesk Staff., • Stay current with emerging technologies, industry trends, and best practices to support business operations., • Engage in Vendor and Partner relationships to assist in procuring IT products and services., • Assist with Developing IT procedures and best practices to optimize helpdesk operations., • Assist with MDM/Wireless device Set-up and deployment., • Assist with the installation, configuration, troubleshooting, and support of computer hardware and software., • Assist ESD staff in developing working knowledge of IT systems., • Maintain advanced knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Train new helpdesk employees on IT systems, procedures, and customer service skills., • Assist and backup Director of User Support Services with implementation of new initiatives, AD management and all other Server & Portal Administration tasks as needed., • Assist IT Management with special assignments., • Assist with IT project initiatives and management as needed., • Up to 10% of travel to any ESD office location as required. Some overnight trips will be required as well., • Assist with IT Disaster Recovery efforts, testing, and documentation as needed., • Perform other IT related duties as directed by IT Management. MINIMUM REQUIREMENTS: 5+ years of proven experience in IT helpdesk management, with a demonstrated track record of effectively leading and managing IT teams in a dynamic environment. Proficiency in IT systems, network infrastructure, and security principles, with hands-on experience in implementing and managing enterprise-level IT solutions. Outstanding communication, interpersonal, and leadership skills, with the capacity to engage with diverse stakeholders and influence decision-making at various organizational levels. Strong project management skills, with the ability to plan, organize, and execute multiple projects concurrently within budget and schedule constraints. Analytical mindset with problem-solving capabilities and attention to detail, coupled with strategic thinking and business acumen. Familiarity with cloud computing, virtualization, networking, and Microsoft Networks is advantageous.

Job DescriptionThe Role: We seek a self-motivated Senior Windows Engineer/Administrator to join the ION WINDOWS/Citrix Global team.Key Responsibilities: • The Senior Windows Engineer / Administrator will be added to an existing Global IT team where they will interact with all IT functional areas (e.g., Architecture, Design, Licensing, Helpdesk/Desktop Support, and Application Development), • The Senior Windows Administrator will work in a dynamic, heterogeneous environment and must have an extensive technical background, including experience in troubleshooting, monitoring, maintenance, and networkingRequired Skills, Qualifications and Experience, • Senior Windows Engineer / Administrator, Financial or Trading Experience is a plus., • Bachelor's Degree from a 4-year university in computer science, information science, or related technical field., • Excellent written and verbal communication skills., • Thorough knowledge (5+ years) of Windows deployment, administration, networking, performance monitoring/tuning, security hardening, troubleshooting and production operations., • Highly organized, self-motivated, multi-task, able to work independently, and a team player., • Must have operations experience in 24/7 environments, • Must be knowledgeable of Windows Servers 2016 – 2022 and Active Directory., • Experience supporting Citrix is a plus, • Must be willing to work some weekend shifts in support of maintenance and participate in On-call for overnights, weekends, and holidays on a rotational basis., • System configuration experience (PowerShell, Ansible), • System monitoring experience (SNMP, Nagios, OMD, HPE One View, etc.), • Familiarity with Ticket systems (Remedy and Jira), • Have familiarity with basic Linux commands., • Working knowledge of virtualization (VMware, Hyper-V, etc.) is a plus, • Working knowledge of HPE SAN (Primera) is a plus, • The ideal candidate will have worked within the financial industry with a robust Windows, • implementation and support background. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Helpdesk Specialist The ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring the smooth operation of IT infrastructure, and resolving software and hardware issues efficiently. This role requires strong analytical skills, a thorough understanding of operating systems, and experience with various help desk tools. Duties • Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person., • Analyze and troubleshoot software problems, ensuring timely resolution to minimize downtime., • Maintain an organized inventory of IT equipment up to and including ordering new equipment., • Assist with desktop support tasks as needed., • Collaborate with other team members both internally and externally to enhance the overall efficiency of IT operations., • Conduct regular follow-ups with users to ensure complete satisfaction with resolved issues. Requirements • 2+ years' experience in a help desk or technical support role., • Strong knowledge of operating systems (Windows) and desktop applications (Microsoft Office Suite)., • Familiarity with IT infrastructure components and troubleshooting methodologies., • Experience with SalesForce mandatory, • Proficiency in analyzing technical issues and providing effective solutions., • Ability to work independently as well as part of a team in a fast-paced environment., • Excellent communication skills, both verbal and written, with a focus on customer service.

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.The Role As a key member of the People team, the People Business Partner (Corporate) will lead strategic People and HR support for Gametime's corporate functions, including Tech, Product, Design, G&A, and other salaried, exempt teams. You will act as a trusted advisor to senior leaders, focusing on organizational effectiveness, performance management, employee engagement, and growth enablement. The ideal candidate will demonstrate expert-level knowledge in people practices, compliance, and strategic planning, with a strong lens on equity, scalability, and excellence in employee experience. Key Responsibilities • Serve as strategic People advisor to department heads across corporate teams (e.g., Engineering, Product, Finance, Marketing, Legal)., • Lead and execute People strategies aligned with business priorities, including workforce planning, performance management, org design, and team health., • Coach managers and leaders on effective people practices that drive employee engagement, team dynamics, and performance., • Collaborate with Talent, L&D, and People Operations to scale onboarding, development, and succession programs., • Drive resolution of complex employee relations matters, ensuring compliance with federal and state labor laws., • Partner with legal and compliance teams to ensure proactive policy updates and mitigate risk., • Facilitate organizational change management, ensuring smooth transitions during growth, realignment, or restructure., • Analyze people metrics and trends — including AI-powered insights — to inform decisions, identify improvement areas, and measure program impact. Key Competencies Technical Skills • Deep understanding of HR and People systems, employment law, and compliance across multiple states., • Proficiency with HRIS (ADP preferred), performance management platforms, and analytics dashboards. Interpersonal Skills • High emotional intelligence and demonstrated ability to influence at all levels., • Clear, compassionate, and proactive communication style. Leadership Competencies • Trusted partner and strategic advisor with a bias for action., • Ability to build strong partnerships and lead through influence, not just authority. Problem Solving & Decision-Making • Solution-oriented mindset with strong critical thinking and conflict resolution skills., • Analytical capabilities to interpret data, spot trends, and design data-backed interventions. AI Literacy & Innovation • Champion the responsible use of AI and automation across People practices, modeling curiosity, experimentation, and practical adoption., • Leverage AI tools (e.g., ChatGPT, HR analytics platforms) to streamline workflows, enhance employee experience, and support data-informed decision-making., • Coach managers and leaders on developing AI literacy within their teams and identifying opportunities to integrate AI for improved efficiency and insight., • Partner with cross-functional teams to evaluate and pilot emerging technologies that elevate employee performance, engagement, and growth enablement., • Promote a learning mindset around AI by sharing resources, leading training sessions, and contributing to the development of internal guidance and best practices. Minimum Qualifications • Bachelor's degree in Human Resources, Business, or related field; Master's degree preferred., • 8+ years of progressive People and HR experience, including experience supporting corporate/exempt teams., • Strong working knowledge of US employment law and HR compliance., • Experience in a fast-paced, high-growth, fully remote organization. Preferred Qualifications • HR certification (e.g., SHRM-SCP, SPHR)., • Experience supporting tech or product-driven teams., • Familiarity with AI tools and platforms (e.g., ChatGPT, Claude, etc.) and their application in People Operations or employee development., • Familiarity with compensation review cycles, equity programs, and engagement survey tools. Performance Metrics • Achievement of org health targets (engagement, retention, etc.)., • Delivery and adoption of people programs in corporate functions., • Manager enablement scores and feedback., • Compliance and audit metrics (zero missed deadlines/errors)., • Timeliness and quality of employee relations resolution.What We Can Offer:, • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs

Job Description About Northside Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . About the Role We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. Key Responsibilities * Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues * Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11). * Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive. * Install, configure, and update desktop software, operating systems, and patches as needed. * Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center. * Maintain inventory of IT hardware and software assets. * Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning. * Escalate unresolved issues to appropriate technical teams and coordinate follow-ups. * Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps. * Support and troubleshoot mobile device access to corporate resources (iOS/Android). * Provide network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration). Qualifications Required: * 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role. * Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting. * Proficient in supporting Office 365 suite applications and services. * Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus). * Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers). * Excellent problem-solving skills with a focus on root-cause analysis. * Strong verbal and written communication skills; ability to explain technical information to non-technical users. * Customer service mindset with an emphasis on patience, professionalism, and follow-through. * Preferred: * Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). * Basic knowledge of ITIL processes. * Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager). * Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus. Education Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). COMPENSATION: $52,000 - $88,000

Job Description Overview Our organization is seeking a highly skilled, versatile IT Systems & Support Engineer—a true “Swiss Army Knife” technical resource—to provide full-spectrum onsite IT support for approximately 100 end users. This individual will serve as the primary point of contact for all technology needs, ranging from end-user support and hardware deployment to network troubleshooting, AV system administration, and application management. The ideal candidate is hands-on, proactive, able to work independently, and comfortable supporting a wide range of technologies. This role requires strong technical breadth, excellent communication skills, and the ability to manage and prioritize multiple tasks in a dynamic environment. Spanish-speaking proficiency is a strong plus. Key Responsibilities End-User & Desktop Support • Provide onsite and remote support for ~100 end users via phone, email, chat, online meetings, or in-person support., • Support Microsoft Office 365 applications, SharePoint, MS Teams, and company-specific applications., • Provision, configure, and deprovision laptops, desktops, printers, and mobile devices., • Install, configure, and troubleshoot hardware, software, and network equipment., • Oversee, maintain, and support seven multipurpose conference rooms equipped with Crestron, Zoom, MS Teams, microphones, cameras, webinars, and audio systems., • Support and maintain redundant CAT6 cabling infrastructure., • Manage and troubleshoot a FortiGate firewall and eight FortiSwitch-148F-FPOE Wi-Fi switches., • Monitor and resolve issues related to DNS, domain services, and network performance., • Manage and support Active Directory, group policies, user permissions, and domain services., • Administer Microsoft Intune for device management and compliance policies., • Oversee Microsoft Advanced Threat Protection (ATP) for endpoint security., • Work with technology vendors for hardware procurement, service coordination, and system support., • Maintain documentation for systems, configurations, processes, and incident resolutions., • 3–7+ years of hands-on IT support experience in a corporate environment., • Strong knowledge of:, • Windows OS & Microsoft Office 365 Suite, • Active Directory & Group Policy, • Microsoft Intune & ATP, • SharePoint, OneDrive, Teams, • Networking fundamentals (DNS, DHCP, VLANs, switching, firewalls), • FortiGate & FortiSwitch experience preferred, • AV systems (Crestron, Zoom Rooms, Teams Rooms), • Experience supporting conference room technology (cameras, mics, speakers, control systems)., • Ability to troubleshoot hardware and software issues independently., • Strong documentation skills and attention to detail., • Spanish fluency a plus., • Experience managing small-to-medium IT environments solo., • Familiarity with IT ticketing systems and support workflows., • Experience supporting hybrid environments (cloud + on-prem)., • This is an full onsite role supporting all office operations., • Occasional after-hours support may be required for critical maintenance or events.

Job DescriptionAscension Global Staffing & Executive Search, a Hispanic Women Owned & Operated National Recruiting Firm stands at the forefront of innovation and excellence. Led by a visionary team with a deep commitment to diversity and inclusion, our firm is dedicated to identifying and attracting top talent across the nation. With a unique blend of cultural insight and professional expertise, we pride ourselves on creating an environment that fosters success for both employers and candidates.Ascension Global Staffing is seeking a Corporate Legal Assistant/Legal Secretary for its client's New York office.We are looking to hire at least 8 legal secretaries with varying levels of experience (anywhere from 2-10+). We are not looking for paralegals, EAs, office managers, etc. We prefer candidates with strong corporate experience (or a combination supporting corporate/litigation practice groups) – although we’ll consider litigation-specific legal secretaries, we want to be clear that this role will be highly administrative with repetitive tasks, etc. Hours: 9:30-5:30 (35 hours per week) *Please note: the preferred hours for are up above, however, we are open to considering candidates seeking a schedule of 9-5 (we are not interested in candidates looking to start at as early as 8 or 8:30, must be available to stay until 5 or later). Please ensure that you are aware of the attendance requirement for this role. If a role has remote work flexibility, the minimum number of days in-office per week is noted below.All positions are full-time and require five days in the office. This position offers the privilege of flexibility, with a minimum of four days in the office per week. Regular, reliable attendance is expected and required. Additional hours may be required during periods of heavy workload. Flexibility is required in the daily work schedule to accommodate lawyers and general Firm requirements. In addition, for this position, ideally candidates are able to start 100% onsite for initial training/onboarding purposes (approximately the first 90 days). Non-Exempt: eligible for overtime (though not expected to be significant) Start Date: ASAP Target salary range (information on job description): $63,000 - $123,000 located in New York Highlight: The NY office is scaling up with new partners joining the firm (in various practice group areas). This means we are in need of additional support resources. We are looking for strong, goal-oriented individuals who are eager to add value and contribute to the success of our firm. Ideal candidate: *Beyond traditional administrative support responsibilities, candidates need to be effective at building and maintaining relationships *Highly responsive and communicative *Energetic, hardworking, resourceful, proactive *Able to work in a fast-paced environment *Quick learner, highly organized, able to anticipate needs, outside of the box type of thinker Highly preferred: *Previous law firm experience (small, medium, or large-sized firms), or some sort of professional services industry experience Selling points: *Direct communication and engagement with partners, clients, and leadership at all levels *Highly respectful and collegial office environment *Internal opportunities for growth and advancement *Security, stability Interview process: *Two rounds of interviews (likely onsite, will confirm in our request) *The first round interview will include a skill assessment. Details are included below. Please review this information and ensure that anyone working directly with your candidate is aware of these details and provides information to your candidate if they are selected to interview during the noted round. Our client's recruiting process will include a skill assessment as part of the first round interview, and will consist of typing, proofreading, filing, Word, Excel, PowerPoint, and Outlook. The candidate will have 90 minutes to complete the assessment and it will be administered remotely. The assessment link will be sent to you via email and must be completed in one session utilizing a laptop or desktop computer. The assessment is generally scheduled to be completed before the interview, and we will provide a due date based on your candidate's availability. After your candidate receives the assessment link, the assessment can be completed at any time before or on the due date.

Job Description ABOUT NORTHSIDE CENTER Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . ABOUT THE ROLE We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. PRINCIPLE DUTIES AND RESPONSIBILITIES • Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues, • Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11)., • Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive., • Install, configure, and update desktop software, operating systems, and patches as needed., • Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center., • Maintain inventory of IT hardware and software assets., • Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning., • Escalate unresolved issues to appropriate technical teams and coordinate follow-ups., • Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps., • Support and troubleshoot mobile device access to corporate resources (iOS/Android)., • 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role., • Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting., • Proficient in supporting Office 365 suite applications and services., • Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus)., • Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers)., • Excellent problem-solving skills with a focus on root-cause analysis., • Strong verbal and written communication skills; ability to explain technical information to non-technical users., • Customer service mindset with an emphasis on patience, professionalism, and follow-through., • Preferred:, • Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)., • Basic knowledge of ITIL processes., • Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager)., • Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus.

Job Description ITnova is seeking a GIS Business Analyst and SME for our New York or New Jersey locations. This role involves managing and analyzing geographic data, creating maps and visualizations, and developing custom GIS applications using Esri solutions, Python, JavaScript, and SQL. The candidate will also ensure data accuracy, design spatial databases, and integrate GIS with Maximo for enhanced functionality. A bachelor's degree (or equivalent experience) and expertise in Esri ArcGIS, SQL, and web mapping applications are required. ITnova offers competitive benefits and is an Equal Opportunity Employer but cannot sponsor H1B visas for this position. Responsibilities • Manage, analyze, and visualize geographic data for the Engineering or the Agency., • Gather geographical data from various public/private sources including satellite imagery, surveys, and engineering or agency datasets., • Create maps and visualizations to represent geographic data. May include but not limited to thematic maps, 3D visualizations, and interactive web maps., • Develop custom GIS applications or integration tools to address specific needs for Engineering or agency in desktop or mobile solutions. Including usage of Esri GIS solution suite, Nearmap, VertiGIS and programming in languages such as Python, JavaScript, SQL, etc. to create custom scripts, plugins, or web applications., • Ensuring the accuracy, reliability, and consistency of GIS data and analysis results through quality assurance processes., • Using GIS software Esri to analyze spatial data, identify patterns, trends, and relationships within the data., • Design and manage spatial databases and develop web-based GIS applications and visualizations., • Develop a plan for incorporation of related Maximo functionality including use of a mobile functionality, Geospatial information System (GIS), Building Information Modeling (BIM), Health, Safety and Environment (HSE) module within Maximo, development of a Safety Management System and plan, and related tangential functionality., • Architecture, design, implementation and ongoing support of the installed Esri ArcGIS Products, Services and Web Applications. Education, • Bachelor's degree from an accredited college or university in computer science, GIS, engineering, or related field; or three (3) years of equivalent experience in a related field. Experience • 3 years of geospatial information system design, development, and integration experience., • At least three (3) years of experience working on GIS development projects related to the following skills:, • ESRI ArcGIS Desktop, ArcGIS Server and REST APIs, and ArcSDE, • At least one (1) year of experience with Oracle or other RDBMS, SQL, and/or PL/SQL, • At least one (1) year of experience with other industry-standard technologies such as XML, Web services, application servers, and Web servers, • At least one (1) year of developing web mapping applications using Flex and JavaScript/HTML5, • At least five (5) years of experience with ArcGIS Desktop, • At least three (3) years of experience with ArcGIS Server, • At least two (2) years of experience with ArcGIS Online, • Experience with Esri Geographic Information System (GIS) Applications, • Understanding of project management, including all software development life cycle phases. A firm understanding of database architecture is also needed. ITnova is an Equal Opportunity Employer (EOE). ITnova has a complete benefits package including medical benefits, 401k, paid-time off and training reimbursement. At this time, ITnova is unable to sponsor H1B visas for this position.