Customer Service Scheduler (Jersey City, NJ)
12 days ago
Jersey City
Job Description Customer Service Scheduler / Team Coordinator - Jersey City, NJ Position Overview Enlightened is seeking a Customer Service Scheduler / Team Coordinator to support airport operations across multiple locations. This role is responsible for coordinating employee schedules, ensuring daily staffing coverage, and serving as a point of contact between staff, management, and HR. The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced operational environment where maintaining staffing coverage and supporting team operations is critical. Key ResponsibilitiesScheduling & Coordination • Coordinate daily schedules for customer service staff across assigned airport locations., • Ensure proper staffing coverage and arrange floater support when employees call out or shifts need backfilling., • Monitor attendance and work with staff to address scheduling or coverage issues., • Communicate schedule updates and staffing needs to management.Team Support, • Serve as a liaison between employees, management, and HR regarding operational or employee-related matters., • Meet regularly with Airport Operations Center (AOC) managers to discuss team performance and operational needs., • Assist with resolving employee attendance or operational concerns.Site Coordination, • Visit other Enlightened work sites across Port Authority locations (JFK, LaGuardia, and Newark) to meet with employees and Port Authority managers., • Conduct regular check-ins to review service performance and identify operational needs., • Prepare and provide status reports for both the Customer Service team and Port Authority stakeholders.Qualifications, • 3+ years of experience in scheduling, operations coordination, customer service supervision, or workforce coordination., • Strong organizational and scheduling skills with the ability to manage multiple staff members across locations., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced operational environment., • Experience working in transportation, aviation, customer service, or operations environments is preferred., • Ability to travel between airport locations (JFK, LaGuardia, and Newark) as needed. The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: • Medical/Dental/Vision Insurance with Health Savings Accounts (HSA), • Flexible Spending Accounts (FSA), • 401(k) Retirement Plan, • Paid Holidays, Vacation, & Sick Leave Enlightened is proud be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.