Dispatch Supervisor
hace 21 días
Perth Amboy
Job Description Job Summary: The Dispatch Supervisor serves as a leader and provides guidance to delivery teams and independent contractors. Responsible for directing daily activities of the delivery teams and independent contractors including labor, scheduling, and supervision of day-to-day operations. Oversees and guides dispatchers following set standards and quality guidelines for deliveries. Assists and provides guidance for different dispatch duties as needed. Key Responsibilities: • Works alongside Customer Service and the Final Mile Manager to ensure customer satisfaction and on-time deliveries, • Keeps all parties informed of scheduling or delivery issues, identifying and implementing solutions, • Assigns drivers and vehicles to load trucks for assigned destinations, • Oversees delivery teams and independent contractors of proper actions regarding customer, logistics or other problems that could affect scheduled deliveries, • Monitors exceptions not limited to late departures or arrivals, breakdowns, in-home service time, NAH, go backs, accidents, product or in-home damages, delivery team illness or injury, HOS, unplanned billing, trends., • Tracks driver assignments and other shipping data in a computer database, • Organizes and files Proof of Deliveries (PODs) and driver's documentation as needed, • Sends Proof of Delivery (POD) coversheets to finance department to review driver manifests, • Monitors inbound/outbound emails as well as attached Proof of Deliveries (PODs), • High School Diploma or equivalent required, • 1-3 years relevant logistics/dispatch experience collectively considered, • Previous knowledge of relevant policies, practices and procedures and requirements/standards, • Ability to establish and maintain effective relationships with employees, contractors, supervisors and the public requiring courtesy, discretion and independent judgment., • Excellent organizational, leadership, communication, and reporting skills, • Knowledge of MS Office and other operational or client systems, • Ability to safeguard customers' personal information., • Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment Job Type: Full-time Benefits: • Medical/Dental/Vision Insurance, • 401(K) Plan, • Life Insurance, • Paid Holidays, • Paid Time Off (PTO)