Automotive Fixed Operations Director
4 days ago
Poughkeepsie
Are you a true Leader that’s capable of growing a top Fixed Operations team? One of Dutchess County's top Japanese import stores is growing and looking to enhance its team by bringing in a top tier Fixed Operations Director. We have an incredible team of long-serving technicians, Advisors and a full Parts team, plus Service and Parts managers. This is not a rebuild!! This is grow and enhance! We want a Fixed Ops leader who can help drive our growth through enhanced process, training, better systems and accountability. You’ve got to be hands-on, have a passion for developing people, tough and thick skinned! We’ve got all the raw materials for years of continued strong growth. This is an accepting culture, and the team is ready for a new level of Leadership that will help them grow in the years ahead. We are part of one of the region’s top automotive groups and we’re looking for a hands-on leader who can run a large Parts and Service operation. You will be responsible for top level planning, down to day-to-day operations, reviewing ROs and speaking with Customers. You will be surrounded by great people, within and across departments, and you will have the support you need to be hugely successful. Success in this role can lead to a multi-store role. We are looking for a Fixed Operations Director to grow with us. The role will bring you into one of the premier automotive groups in the region and will be a foundation for future growth opportunities. We have strong New, Used and Service operations, there are multiple levers to pull on to grow the business. Successful candidates MUST have a fundamental focus on BOTH the Customer and Team’s success and satisfaction. All submissions will be held in strict confidence. We offer: • $160,000 - $250,000+ a year, • Paid Training, • Multi-store exposure and learning, • Full-time Position, • Medical, Dental & Vision Insurance, • 401(k) Retirement Plan, • Paid vacation & sick time, • Long-term Job Security, • Opportunity for growth within the company Responsibilities - Fixed Ops Director: • Forecasts goals and objectives for the departments and strives to meet them, • Hires, trains, motivates and monitors the performance of the Fixed Operation teams, • Manages and leads a team of automotive technicians and service advisors, • Understands and ensures compliance with manufacturer warranty and policy procedures, • Focuses on employee growth development, • Maintains high-quality service repairs and minimizes comebacks, • Handles customer complaints immediately and according to dealership's guidelines, • Works with other department managers, • Serves as liaison with factory representatives, • Maintains a safe workshop Requirements – Fixed Ops Director: • Automotive Service Manager / Director experience is required, • CDK experience preferred but not required, • Comprehensive auto industry knowledge and management experience, • Self-motivated with creative problem-solving skills, • Strong customer service and communication skills, • Basic understanding of business management, • Valid driver's license with good driving record, • Please upload your resume of experience. Completing the optional online assessment will grant you priority consideration!, • Must pass pre-employment screening We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.