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Job Description Job Title: Concierge Location: Bergen County, NJ Industry: Transportation Pay: $23–27/hour (depending on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client Addison Group is partnering with our client, a premier transportation and hospitality services provider known for delivering exceptional customer experiences. Their team is dedicated to providing personalized service, seamless logistics, and a high-touch approach for discerning travelers and corporate clientele. Job Description Our client is seeking a Concierge professional to deliver exceptional customer service and reservation support to a VIP client base. This role requires a hospitality-driven mindset, strong attention to detail, and the ability to manage transportation arrangements while ensuring every client interaction reflects the highest level of professionalism and care. Key Responsibilities • Act as the primary contact for customer inquiries received via phone, email, and other communication channels, • Coordinate transportation bookings and service requests while ensuring all details are accurate and customized to client preferences, • Deliver a high-end customer experience for executives, frequent travelers, and other premium clientele, • Identify client needs and recommend transportation options that align with their requirements, • Manage schedule changes, special accommodations, and service requests with efficiency and professionalism, • Develop strong relationships with clients through proactive communication and exceptional follow-through, • Partner closely with operations teams to ensure services are delivered accurately and on time, • Maintain detailed records of reservations, client preferences, and communications within internal systems, • Resolve customer concerns quickly and professionally while maintaining a positive client experience, • Handle sensitive information with discretion and maintain strict confidentiality standards, • Contribute to a collaborative, service-focused team environment committed to exceeding client expectationsQualifications Experience: • 2+ years of experience in customer service, hospitality, concierge services, luxury retail, travel, aviation, reservations, or another client-facing environment, • Experience working with VIP clients or providing high-touch customer service is highly preferred Technical Skills: • Comfortable working with reservation systems, CRM platforms, and Microsoft Office applications Soft Skills: • Outstanding verbal and written communication skills, • Strong problem-solving and customer service abilities, • Professional demeanor with exceptional attention to detail, • Ability to remain composed and adaptable in a fast-paced environment, • Strong relationship-building skills and commitment to service excellence Education: • High school diploma required; additional hospitality, business, or customer service training is a plusAdditional Details, • Must be flexible with scheduling and available for early morning shifts, including start times as early as 5:00 AM, • Comfortable traveling between locations as business needs requirePerks, • Opportunity to work with a premium client base in a customer-focused environment, • Collaborative team culture with growth potential, • Exposure to the transportation, hospitality, and luxury service industries, • Benefits eligible through Addison Group Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #Admin4

Sales Associate at 3Sixty Duty Free.Location: EWR International Airport.Looking for a new challenge in retail? 3Sixty Duty Free is looking for a Sales Associate with a passion for luxury products and delivering outstanding customer experiences.Join our dynamic travel retail team and engage with cust

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology.As consigned goods travel into our

Job Description Construction Project Manager - High-End Residential Construction - Base Salary to 110k/year - Westfield, NJ • Our client, a growing residential construction company serving Central New Jersey, is seeking a Construction Project Manager to oversee high-end residential construction projects including custom home builds, renovations, remodels, and additions., • This role is responsible for managing projects from preconstruction through closeout, coordinating subcontractors and vendors, maintaining project schedules and budgets, and ensuring high-quality project execution throughout all phases of construction. The ideal candidate will bring hands-on residential construction experience along with project management experience overseeing luxury or custom residential construction projects. Responsibilities: • Manage high-end residential construction projects from preconstruction through final completion, • Oversee project planning, budgeting, scheduling, and day-to-day construction activities, • Coordinate subcontractors, vendors, suppliers, inspectors, and homeowners throughout the project lifecycle, • Lead preconstruction planning meetings to address constructability, sequencing, scheduling, and quality control concerns, • Review project drawings, specifications, scopes of work, and estimates, • Solicit bids and assist with estimating and budgeting for custom residential construction projects, • Order and manage project materials, equipment, and deliveries, • Monitor project schedules and identify delays or conflicts while implementing corrective actions, • Conduct regular jobsite inspections to ensure workmanship, safety, and compliance with project specifications, • Maintain ongoing communication with clients regarding project progress, timelines, and expectations, • Coordinate inspections, permits, and municipal requirements as needed, • Document and communicate jobsite incidents, delays, design concerns, and project updates to management, • Maintain project documentation including schedules, change orders, budgets, and daily project activity, • Support continuous improvement initiatives and participate in ongoing training opportunities Qualifications: • 3+ years of project management experience within residential construction, • Experience managing high-end residential projects including custom homes, renovations, remodels, or additions, • Hands-on field construction experience within residential construction environments, • Experience coordinating subcontractors, vendors, and construction schedules, • Ability to read and interpret construction drawings and specifications, • Knowledge of residential construction methods, materials, and building practices, • Understanding of construction safety standards and jobsite best practices, • Experience managing multiple phases of construction projects simultaneously, • Valid driver's license and ability to travel between office locations and active job sites throughout Central New Jersey, • Ability to navigate active construction jobsites in varying weather conditions, • Ability to lift and carry up to 30 pounds as needed Compensation: • Base salary in the 90k – 110k/year range, • Vehicle allowance and gas card, • PTO, • Health benefit options #INDALL

Job Description Salary: $75000 - $85000 / year Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Hospitality Services Manager is responsible for leading a cross-functional team and managing the day-to-day operations. The individual in the role will provide overall planning and direction within the workplace to achieve operations and financial goals, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment. Key Responsibilities: • Leads, manages and inspires a diverse team to provide elevated service to clients and guests., • Support onsite operations focusing on lobby, reception, catering and conference services., • Closely manages all activity related to visitors, meetings, catering and events, • Ensures all decisions are weighed for risk/reward and short/long term implications and thoroughly communicated with the client, • Drives and develops self and team towards building strong relationships with client(s) and achievement of KPIs (profitability, safety, engagement, etc.), • Assists with the training of new hires, as well as the ongoing training of current staff, to ensure a consistent high level of professionalism among team members, • Champions development, performance evaluations, succession planning, and has focused on building single- and multi-unit management skills; have full understanding of all roles within operation; supports the team with tools and systems, • Provides input with regards to associate performance, highlighting successes as well as areas for improvement, • Assist with creating a collaborative environment amongst the team through events and personal introductions., • Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications., • Provides recommended new or updated policies and procedures pertaining to the various operations managed by Rapport in tandem with client approval, • Coordinates weekly staffing schedule including provision for vacation and holiday coverage, • Ensures all team members adhere to client approved attire, • Assist in making space reservations using an online tool and escorting guests throughout the office, • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest, • Coordinate luggage drop-off and pick-up, • Manage the badge process for employees and visitors according to client standards, • Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and pantries, • Restock office, and pantry supplies, • Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look., • Provide general travel support (arranging for transportation, providing directions, etc.), • Coordinate and arrange basic office equipment repairs and maintenance, • Carry out instructions for security, fire, health and safety guidelines, • Provide first-line support for basic office technology, • Provide facility tour for the new hires and visitors, • Interface with vendors (catering, AV, etc.) to provide seamless customer support, • Conduct opening and closing walkthroughs when business requires, • Availability to work early mornings, late evenings and weekends., • In office 5x week, • General administrative support, • Other duties as assigned Key Competencies:, • Has the ability to think quickly, analytically, strategically, and accurately, • Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal), • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors., • Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite, • Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details., • Discreet, ethical, and committed to maintaining a high degree of confidentiality., • A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain., • Experience managing multi department operations in a high energy, high volume customer service operation either in corporate or luxury hospitality., • Ability to use analytical skills for measuring business potential and value to the client, • Has developed teams and delivered structured service excellence trainings to enhance experience., • Proven track record on leadership development, and business growth Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1535049 Rapport a specialized division of FLIK Hospitality Group

Job Description Remote Luxury Travel Specialist We're seeking a passionate Remote Travel Sales Representative to craft luxury dream vacations and close high value deals. If you live for high quality getaways, love to create outstanding memories and turning inquiries into bookings, this is your place to be. Responsibilities • Connect with high quality clients to uncover their travel dreams and ensure every trip exceeds expectations., • Develop and execute sales strategies to promote luxury destinations and exclusive offers., • Build and nurture leads across social media, email, and calls—turning browsers into booked adventurers., • Spot trends in luxury travel hotspots and personalize pitches that convert., • Optimize sales funnels, identifying drop-offs and boosting bookings with smart tweaks., • Apply top sales practices to deliver seamless, high-touch travel experiences. Nice to Have • Travel industry know-how and AI tools for personalization (preferred, not required)., • Proven sales hustle., • Hands-on with ad platforms (Google, Facebook, Instagram, etc.) to drive traffic and deals., • Zero experience welcomed as long as you are passionate about travelWhat you get, • Remote work, • On-boarding and training, • Great team atmosphere, • Possibility to grow, • Bonuses and rewardsWho we are We serve the luxury travel niche, curating journeys that embrace luxury and slow travel — savoring each moment, immersing in culture, and valuing quality over speed. Ready to sell luxury and beyond? Apply now and take this chance to live your dream career!

Job Description For more than forty years, MMS Group and its affiliates (Arco Management, TUC Management, and GoldOller Real Estate Investments) have been dedicated to quality property management. Our growing portfolio exceeds 40,000 residential units and includes high-rise luxury buildings, affordable housing cooperatives, subsidized rental properties, supportive housing, and conventional apartment buildings. Our clients include progressive building owners, governmental agencies, real estate entrepreneurs, financiers, not-for-profit organizations, and cooperative and condominium boards. While each community and client are unique, each share our singular commitment to excellence. If you are interested in joining a growing team of dedicated professionals in our high-tech environment, then we invite you to learn more about MMS career opportunities. We offer competitive salaries and benefits and afford our employees the ability for growth and advancement through continuous training and education programs. Contact us today to see how you can achieve your MMS Edge. We are seeking an experienced affordable housing Regional Property Manager for our corporate office. Under the direction of the EVP of Operations, the Regional Property Manager will be responsible for overseeing the operation of a portfolio of properties through subordinate personnel and monitoring fiscal and occupancy status for properties through regular reports. The Regional Property Manager is responsible for direct budget preparation, monitoring budgets, preparing reports of activities and fiscal status, monitoring operating practices and procedures and recommending changes to promote efficiency, participating in pre-employment interviews, supervising, evaluating performance, and training site personnel. Duties and Responsibilities • Monitor collections, collection loss, vacancy reports, court filings, etc. through computer-generated and manual reporting systems, conversations, and meetings, • Review and take appropriate action on resident transfer requests., • Provide assistance and direction in the development of the annual budget, • Monitor the budget through monthly reports and provide input regarding the status of the budget as needed., • Ensure that resident lease terminations and grievance hearings are properly processed, • Monitor lease enforcement by providing information and assistance as needed, • Meet with residents, resident organizations, and external agencies to receive input regarding the operation of housing programs, assess needs, and address concerns, • Oversee the development and implementation of marketing plans and strategies in order to promote high levels of occupancy, • Ensure that residents receive available services by cooperating with service providers to deliver services to residents, • Oversee schedule for emergency on-call responsibility and follow-up on emergencies to ensure proper handling, • Assist subordinates in handling difficult or complex problems with residents by offering alternatives and working directly with residents as needed, • Preparation and submission of the monthly report detailing the prior month’s occupancy and fiscal performance, • Participate in pre-employment interviews and make hiring recommendations as needed. Although the Regional Manager would typically only interview the PM, there may be times when interviews of other site personnel is warrant, • Interpret and apply Management personnel policies, departmental policies, and other relevant policies and procedures, • Monitor the performance of subordinates through periodic inspections of properties and information reports, • Review and approve time and leave reports for assigned staff and approve leave requests, • Conduct or coordinate training programs for all new employees and periodic training for other employees, • Coordinate staffing to assure that all properties are adequately staffed., • Prepare and review performance appraisals and discuss them with subordinates as appropriate, • Counsel employees regarding job performance and document in accordance with established procedures., • Recommend disciplinary action as needed, • Conduct periodic staff meetings, • Monitor and analyze the effectiveness of policies and procedures and prepare revisions and recommend changes as needed Qualifications for this position • Bachelor's degree in management, business administration, social science area, or closely related field., • Minimum of five years experience in property management (preferably, some in public housing) and experience involving public contact preferred., • Certifications related to the position (COS, EIV, LIHTC, etc.)., • Neat, clean, and appropriate appearance., • Valid Driving License and automobile insurance., • Must provide an automobile for local job-related travel and pick-up. Equal Opportunity Employer #INDNE

Job DescriptionDirector of Sales & PartnershipsWholesale & Business Development | Summit, NJ We are seeking a dynamic, entrepreneurial sales leader to drive our next wave of growth through new business development in areas such as Hospitality, Trade, and Specialty Retail, while expanding and enhancing our existing wholesale partnerships including Amazon, Bloomingdale’s, Nordstrom, to name a few. The ideal candidate is a proven dealmaker and relationship builder — someone who thrives on finding new opportunities, pitching with purpose, and converting those opportunities into meaningful, lasting partnerships. You’re commercially sharp, endlessly curious, and always ready to challenge the status quo. You’ll also partner closely with our Brand Marketing and PR teams to ensure every placement and partnership feels brand-right, reinforcing the halo effect of our products in the world’s most inspiring spaces. This role reports to the SVP, Strategic Initiatives. Responsibilities • Drive growth in Hospitality, Specialty, and Trade:, • Develop and execute a go-to-market strategy to acquire and scale high-value accounts across hotels, resorts, airlines, interior design studios, specialty shops and related trade partners., • Source, pitch, and close new opportunities that deliver profitable growth, elevate our brand, and align with our uncompromising standards for integrity and quality., • Represent the company in the industry: Represent the company at design fairs, trade events, sales conferences, and hospitality forums; cultivating relationships that lead to new distribution and brand exposure., • Collaborate cross-functionally: Partner with Brand Marketing and PR to ensure new accounts enhance brand equity and storytelling; work with Merchandising, Operations, and Finance to ensure seamless execution., • Expand and strengthen our existing partnerships: Work with your team to grow our current partnerships by evolving key accounts like Nordstrom, Bloomingdale’s, and Amazon., • Lead a high-performing team: Recruit, mentor, and inspire a sales organization with a bias toward action, growth, accountability, and partnership excellence., • Deliver measurable results:, • Drive monthly, quarterly, and annual revenue and margin targets, optimizing each account for sell-through, profitability, and brand consistency., • Build simple and scalable systems for forecasting, reporting, and pipeline management., • Champion the brand: Ensure every partnership — from a five-star resort suite to a designer’s model home — reflects our commitment to quality, sustainability, and exceptional experience.Requirements, • 10+ years of progressive experience in B2B sales, partnerships, or business development — ideally within luxury home, hospitality, or design-related industries., • Proven success in sourcing and closing new business, in addition to managing existing accounts., • Deep understanding of the hospitality, design trade, and retail ecosystems, with established relationships a strong plus., • Strategic, creative, and commercially minded — adept at seeing opportunities and turning them into revenue., • Highly collaborative and persuasive communicator who can inspire internal teams and external partners alike., • Confident, entrepreneurial, and energized by the chase — yet grounded in brand integrity and long-term relationship building., • Passionate about sustainability, craftsmanship, and storytelling — core to our ethos., • Ability to travel domestically on a regular basis to meet with accounts and partners.The primary location for this role is Summit, NJ. We believe our business and our culture are strongest when we work together in person. We also know that it’s helpful to have flexibility to work remotely. Currently we are operating under a hybrid model whereby all teams work in the office a minimum of two days per week (Tuesdays/Thursdays) and may be provided flexibility to work from home on other days. There may be times when you’re asked to work in our NYC office because it’s in the best interest of our business or your team.The annual base salary range for this role is $130,000 to $190,000 (new hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role). It is important to note that our salary ranges are based on paying competitively for our size, industry, and the market and are one part of the total rewards that we provide. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking. In addition to your base compensation, you may be eligible to be part of the Company’s annual bonus program with a non-binding Company and individual performance-based target bonus. This role is not eligible for relocation assistance. Additionally, the Company will not commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration). The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation. What We Offer • Medical, Dental, Vision, and Life/AD&D insurance, • Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program, • Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program, • Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount

Key Responsibilities Respond promptly and professionally to client inquiries via phone, email, and messaging platforms Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests Provide accurate and timely information regarding destinations, travel require

Job Description The Role: Bring the System to Life At Springboard Automation, we don’t just install gear; we orchestrate environments. We are looking for an experienced technician & programmer who lives and breathes Lutron HomeWorks and understands how lighting, shading, and AV come together to create a world-class home. This isn’t a role for someone who just wants to "pull wire." This is for the technician who enjoys the challenge of commissioning a complex system and ensuring that when the client touches "Evening Scene," the home responds seamlessly. What You’ll Do • Program and commission Lutron lighting and shading systems, • Configure and support control systems like Savant, • Test, optimize, and finalize complete home systems, • Troubleshoot complex system interactions on-site and remotely, • Work inside finished luxury homes where precision matters, • Ad hoc projects as needed What You Need • 2+ years programming and installing residential AV systems in private homes, • Solid experience with Lutron HomeWorks systems required, • Experience with Savant preferred, • Strong understanding of networking fundamentals, • Ability to think holistically across lighting, AV, and control platforms, • Clean wiring and rack-building skills, • Ability to lift 50 lbs and climb ladders, • Valid driver’s licenseIf you are strong in Lutron but growing in AV control, or vice versa, we will invest in you. Travel Expectation Travel is an essential function of this role because our projects take us where our clients go. • Primary Hubs: Projects in Philadelphia and NYC are common., • The Road: Overnight stays are required., • The Destinations: Longer-distance travel may occur, including destinations such as Florida., • Fully Covered: All business travel beyond a normal commute is fully covered., • The Perks: You will receive a $100 per night overnight bonus when applicable, stay in real hotels, and enjoy team dinners on the company. Why Work for Springboard • The "Clean Slate" PTO Match: PTO balance match if joining from another AV company, • No Red Tape: Fast tool approval. If it helps you do the job right, we buy it., • Travel Right: When we travel, we do it right. Real hotels (no motels), great team dinners, and a $100/night travel bonus on top of your hourly pay., • The Gear: You’ll get your own set of tools, professional apparel, and an employee purchase program at cost., • Full Benefits: 401k with match, medical/dental/vision, and PTO + holidays. Compensation: $30–$44 per hour based on experience + $100 per overnight travel night Employment Type: This is a full time, hourly, non-exempt role About Springboard Automation For over 30 years, we’ve built a reputation for excellence. Our culture is built on five core values: Go Above and Beyond, Own the Problem, Say it Positive, Be a Trusted Resource, and Assure Team Happiness. We have a strict "No Ego, No Blame" policy. We win as a team and solve problems as a team. Ready to build systems you’re actually proud of? Apply today. ZrC6K5FLlR

Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.

Job Description Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight clients and ensure every journey is seamless magic. Responsibilities • Connect with clients to understand their needs, resolve issues, and exceed expectations on every trip detail., • Handle inquiries via email, chat, phone—transforming concerns into a happy yes., • Spot trends in client feedback to refine services and personalize support for luxury escapes., • Optimize response funnels, minimizing delays and boosting satisfaction scores., • Nurture relationships post-booking, ensuring smooth travels from itinerary to homecoming., • Deliver top-tier, high-touch service with empathy, expertise, and a smile Nice to Have • Travel industry savvy and AI tools for quick personalization (preferred, not required - zero experience also welcomed, • Stellar communication skills., • Experience with social media platforms What You Get • Fully remote work, • Comprehensive onboarding and training, • Great team atmosphere, • Big growth potential Who We Are We serve the luxury travel niche, curating journeys that embrace luxury and slow travel—savoring each moment, immersing in culture, and valuing quality over speed. Ready to be the hero behind epic adventures? Apply now and elevate your career!

Dream Voyages is seeking a Remote Travel Customer Service Agent to deliver exceptional service and ensure smooth travels for clients.The role involves connecting with clients, handling inquiries, and refining services based on feedback.Ideal candidates are passionate about customer service, possess

Effortless Travel Solutions ETS is seeking a Luxury Travel Consultant specializing in customer experience. This fully remote role entails assisting clients with luxury and leisure travel reservations, ensuring high-quality service, and handling inquiries with professionalism.

Key Responsibilities Provide high-touch, concierge-level support to clients Coordinate bespoke luxury travel arrangements and customized itineraries Manage booking details with precision and discretion Communicate proactively to ensure a seamless client experience Resolve inquiries with professional

Job Description The Role: Bring Luxury Homes to Life We don’t do basic TV hangs. Springboard Automation integrates invisible technology into multi-million dollar spaces. We need a sharp, field-proven Technician & Programmer who knows high-end residential integration and wants a company that actually respects their craft. If you have a killer eye for clean rack-building, know your way around a network, and can program premium control systems, you’ll fit right in. You’ll be joining an awesome, supportive team that has your back on every job site, backed by the best tools, ongoing training, and premium field support in the industry. What You’ll Do • Program & Commission: Set up and configure high-end lighting, shading, and automation systems (Lutron, Savant, and more)., • System Optimization: Test, troubleshoot, and fine-tune complex residential networks and AV systems, both on-site and remotely., • Precision Installation: Install TVs, premium audio, and motorized shading systems where beautiful finishes, clean craftsmanship, rack-building, and attention to detail matter., • Collaborate: Work alongside an elite team that operates on a strict "No Ego, No Blame" policy. What You Need If you have 2+ years of experience in high-end residential AV, we want to hear from you. We are looking for a blend of the following: • Automation Experience: Familiarity with luxury control systems. Experience with Lutron HomeWorks or Savant is highly preferred., • The Fundamentals: A solid understanding of standard AV, home networking, WiFi, and signal flow., • Craftsmanship: Pride in your work—clean racks, hidden wires, and precise installations., • Low-Voltage: Experience with low-voltage wiring and cable management., • Physical & Logistics: Ability to lift 50 lbs, climb ladders, and a valid driver’s license. Travel Expectation Overnight travel is an essential function of this role because our projects take us where our clients go. • Primary Hubs: Projects in Philadelphia and NYC are common. Longer-distance travel may occur, including destinations such as Florida., • Fully Covered: All business travel beyond a normal commute is fully covered., • The Perks: We do things right: real hotels, not bargain rooms. Team dinners with drinks. Order the steak. Plus, you will receive a bonus of up to $100 per overnight. Why Work for Springboard Automation • PTO Match: PTO balance match if joining from another AV company, • No Red Tape: Fast tool approval. If it helps you do the job right, we buy it., • Travel Right: When we travel, we do it right. Real hotels (no motels), great team dinners, and a $100/night travel bonus on top of your hourly pay., • The Gear: You’ll get your own set of tools, professional apparel, and an employee purchase program at cost., • Full Benefits: 401k with match, medical/dental/vision, and PTO + holidays. Compensation: $35–$48 per hour based on experience + $100 per overnight travel night. NOTE: This is a Lead to Senior Technician role (not an apprentice or entry-level position), with pay determined by skill, experience, and autonomy. The baseline requires a competent tech who can install, wire, and troubleshoot standard AV systems and networks with minimal supervision, while top-scale pay is reserved for an expert who can independently program complex automation systems from scratch, architect advanced networks, and completely spearhead multi-million dollar project sites. Employment Type: This is a full time, hourly, non-exempt role. About Springboard Automation For over 30 years, we’ve built a reputation for excellence. Our culture is built on five core values: Go Above and Beyond, Own the Problem, Say it Positive, Be a Trusted Resource, and Assure Team Happiness. We have a strict "No Ego, No Blame" policy. We win as a team and solve problems as a team. Ready to build systems you’re actually proud of? Apply today. Powered by JazzHR ZrC6K5FLlR

Job Description This role requires strong judgment, professional communication, and the ability to manage a growing multi-site portfolio. The initial portfolio may include approximately 3 to 4 locations, with potential expansion to approximately 7 to 10 locations based on client growth and operational needs. The ideal candidate will have experience in loss prevention, asset protection, retail security, multi-site field operations, or large-scale security operations. They must be comfortable making business-minded operational decisions, identifying service risks, supporting client expectations, and ensuring consistent execution across all assigned locations. This position is field-based, with approximately 75% of time expected to be spent visiting, auditing, and supporting assigned sites. Supervisory Responsibilities The Customer Success Manager directly supervises and supports assigned field personnel, including: • Officers in Charge, • Site supervisors, • Loss Prevention Officers, • Armed security officers, • Unarmed security officers, • Other assigned site-level security personnel The Customer Success Manager is responsible for ensuring that assigned staff meet OPS standards for professionalism, attendance, training, reporting, client interaction, loss prevention execution, and overall service delivery. Duties and Responsibilities Portfolio and Site Operations • Manage daily service delivery across assigned grocery retail locations in the North Jersey with New York metropolitan area expected soon., • Support a growing multi-site portfolio that may scale from approximately 3 to 4 locations to 7 to 10 locations., • Maintain regular field presence across assigned locations, with approximately 75% of work time spent at client sites., • Ensure each assigned site is operating in accordance with client expectations, post orders, OPS standards, and applicable security requirements., • Monitor site performance, staffing stability, attendance, incident activity, client concerns, and service risks., • Identify recurring operational issues and work with the Portfolio Manager to develop corrective action plans., • Support consistent execution across all assigned stores, including frontline communication, escalation handling, and operational follow-through., • Maintain awareness of site-specific risks, store layouts, loss prevention concerns, employee interactions, customer-facing issues, and local operating conditions. Loss Prevention and Asset Protection Responsibilities • Support the implementation and execution of loss prevention and asset protection expectations., • Maintain a strong working knowledge of retail loss prevention, asset protection, theft deterrence, suspicious activity identification, incident documentation, and store-level security procedures., • Ensure Loss Prevention Officers understand and follow approved client procedures related to observation, engagement, stops, reporting, and escalation., • Review incident patterns, theft trends, repeat activity, store vulnerabilities, and service concerns., • Work with site teams to improve deterrence, visibility, documentation, and response consistency., • Ensure officers understand the distinction between observation, deterrence, reporting, and authorized intervention based on site policy and client expectations., • Support training and reinforcement of approved stop procedures where authorized by the client., • Partner with the Portfolio Manager to identify operational improvements based on incident trends, client feedback, and loss prevention outcomes., • Ensure all loss prevention activity is documented accurately and professionally in required systems. Client Relationship and Communication • Maintain professional relationships with assigned contacts and store-level stakeholders., • Serve as a field-level client contact for routine service delivery, site concerns, and operational follow-up., • Escalate significant client concerns, service risks, or account-level issues to the Portfolio Manager., • Attend scheduled client meetings as required., • Provide clear, timely, and professional communication regarding site performance, service concerns, staffing updates, and corrective actions., • Respond to client and internal communication in a timely and professional manner., • Prepare meeting notes, follow-up items, and action plans when required., • Maintain appropriate documentation of client communications, site concerns, and follow-up actions. Staff Leadership and Field Supervision • Provide direct leadership, coaching, and accountability for assigned OICs, supervisors, LP officers, armed officers, and unarmed officers., • Conduct regular site visits, staff check-ins, inspections, and performance reviews., • Address attendance, conduct, appearance, reporting, post adherence, and professionalism concerns., • Reinforce expectations related to customer service, officer presence, communication, de-escalation, and loss prevention procedures., • Support corrective action processes in coordination with the Portfolio Manager and Human Resources when required., • Ensure field personnel understand site-specific expectations and are prepared to execute their assigned duties., • Promote consistency across locations while accounting for store-specific procedures and client expectations. Scheduling, Attendance, and Coverage Support • Work with the Portfolio Manager, SOC, schedulers, OICs, and supervisors to support schedule sustainment across assigned locations., • Monitor attendance, open posts, call-offs, tardiness, and coverage risks., • Assist with identifying staffing gaps and escalating coverage concerns after they impact service delivery., • Support maintenance of accurate rosters and site staffing information., • Ensure schedule changes and coverage updates are communicated clearly to applicable stakeholders., • Assist with emergency coverage needs when required by operational conditions. Payroll and Timekeeping Support • Review assigned site timekeeping and payroll-related issues for accuracy., • Assist with identifying missed punches, incorrect hours, PTO issues, and payroll discrepancies., • Support timely communication of payroll corrections to the appropriate internal departments., • Monitor budgeted hours, actual hours, overtime, and variance concerns in coordination with the Portfolio Manager., • Identify recurring payroll or scheduling issues that require corrective action. Training and Compliance • Ensure assigned officers complete required site-specific, client-specific, and OPS-required training., • Support onboarding and on-the-job training for new officers assigned to your locations., • Work with OICs and site supervisors to reinforce post orders, loss prevention expectations, reporting standards, and client-specific procedures., • Coordinate with the Training Department, Human Resources, QA, and the Portfolio Manager as needed., • Support retraining when performance, documentation, conduct, or procedural gaps are identified., • Ensure field staff understand relevant requirements related to New Jersey and New York security licensing, site access, and assigned duties. Documentation, Reporting, and Quality Assurance • Conduct routine site audits and document findings., • Review incident reports, officer activity, client concerns, and site-level documentation for accuracy and completeness., • Ensure required reports are submitted in the appropriate systems., • Assist with SOPM and post order reviews as needed., • Identify outdated, unclear, or inconsistent procedures and recommend revisions to the Portfolio Manager., • Provide regular updates to the Portfolio Manager regarding portfolio performance, staffing concerns, incident trends, and service risks., • Support QA-related initiatives, corrective action tracking, and documentation improvement across assigned locations. Required Skills and Abilities • Strong knowledge of retail loss prevention and asset protection methodology., • Ability to manage multiple sites in a fast-paced retail security environment., • Strong leadership, coaching, and field supervision skills., • Ability to directly manage OICs, supervisors, LP officers, armed officers, and unarmed officers., • Strong written and verbal communication skills., • Ability to communicate professionally with client stakeholders and internal leadership., • Ability to identify service risks, operational gaps, and recurring patterns., • Strong judgment and discretion when handling client concerns, staff issues, incidents, and escalations., • Ability to make sound operational decisions in the field., • Strong documentation, report review, and follow-up skills., • Proficiency with Microsoft Office and related business software., • Ability to learn and use company systems, including scheduling, reporting, and incident management platforms., • Ability to travel regularly between assigned sites., • Ability to work a flexible schedule based on client and operational needs., • Ability to respond to urgent operational issues when necessary., • Knowledge of New Jersey and New York security licensing requirements. Required Qualifications • High school diploma or GED required., • Minimum of 5 years of experience in security, loss prevention, asset protection, retail operations, law enforcement, military leadership, or related field., • Minimum of 2 years of experience supervising personnel across multiple sites, locations, teams, or operational units., • Experience supporting or managing retail security, loss prevention, asset protection, or high-volume client-facing operations., • Valid driver’s license required., • Reliable transportation required., • Ability to travel throughout the North Jersey and New York metropolitan area required., • Active New Jersey SORA certification required., • Ability to obtain a New York security license required. Preferred Qualifications • Associate’s or bachelor’s degree in criminal justice, security management, business administration, organizational leadership, loss prevention, or related field preferred., • Experience supporting grocery, retail, luxury retail, big-box retail, or other high-volume retail environments preferred., • Experience managing a large multi-site portfolio preferred., • Experience supporting portfolios with significant weekly or bi-weekly service hours preferred., • Prior experience supervising OICs, site supervisors, LP teams, armed officers, and unarmed officers preferred., • Experience with incident trend analysis, theft deterrence, asset protection programs, and corrective action planning preferred., • Prior military, law enforcement, corporate security, or organized retail crime experience preferred. Travel Requirements This is a field-based position. The Customer Success Manager is expected to spend approximately 75% of work time visiting, auditing, and supporting assigned locations throughout North Jersey and the New York metropolitan area.

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