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  • Head Maitre d'
    Head Maitre d'
    hace 12 horas
    $90000–$100000 anual
    Jornada completa
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • HVAC Service Technician
    HVAC Service Technician
    hace 2 meses
    Jornada completa
    Port Richmond, Staten Island

    For years, homeowners throughout Staten Island have trusted PAC Plumbing, Heating & Air Conditioning for reliable, professional home services. Our continued growth is driven by one simple word PAC, a powerful team committed to service and dedicated to earning a champion reputation. Our technicians are respected for their expertise, professionalism, and commitment to quality. We believe in ongoing training, career development, and creating opportunities for our team members to succeed professionally. People may come to us looking for a job, but they stay because they find a company that appreciates their contributions, encourages growth, and treats them like family. What We Do We are a team of dedicated home service professionals specializing in residential heating, cooling, and plumbing solutions. Our mission is to deliver comfort, reliability, and peace of mind to every customer we serve. What We Offer Competitive Compensation Starting pay of $35–$40 per hour, based on experience Performance-based commissions and incentives Top performers rank among the highest-paid technicians in Staten Island Exceptional Benefits Company-paid health, dental, vision 401(k) retirement plan Paid training and professional development opportunities Support in obtaining industry certifications A Strong Team Culture We believe great companies are built by great people. At PAC, you'll be part of a supportive team that genuinely cares about one another's success. From company events and team outings to everyday collaboration in the field, we foster an environment where people enjoy coming to work. The Opportunity As an HVAC Service Technician, you will diagnose, repair, and maintain residential heating and cooling systems while delivering an exceptional customer experience. You'll help homeowners understand their options and make confident decisions about their comfort systems through honest recommendations and expert guidance. Responsibilities Diagnose, troubleshoot, and repair residential HVAC systems Maintain clear communication with dispatch, management, parts, and installation teams Deliver exceptional customer service on every call Keep your company vehicle clean, organized, and fully stocked Maintain accurate service records and complete all required paperwork Participate in the on-call rotation schedule Maintain a professional appearance and positive attitude Attend ongoing training and development programs Follow company safety standards and best practices Qualifications Valid and active driver's license HVAC service and repair experience (10+ years needed) Strong diagnostic and problem-solving skills Excellent communication and customer service abilities Valid driver's license with a clean driving record EPA certification or willingness to obtain required certifications (we'll help you get there) Self-motivated with the ability to work independently Commitment to quality workmanship and customer satisfaction Ready for the Next Step? If you're looking f to join a company that recognizes your talent, your performance, and provides real opportunities for advancement, PAC Plumbing, Heating & Air Conditioning is the place for you.

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