Sales Operations Coordinator
hace 13 días
Hackensack
Job Description Job Title / Position : SALES OPERATIONS COORDINATOR Department : SALES Reports to : CFO Status (Full time / Part Time : FULL TIME Pay: 65,000 - 85,000 Position Summary The Sales Operations Coordinator is responsible for ensuring that the Sales organization operates accurately, efficiently, and consistently. The role manages day-to-day sales operations while also serving as a process owner and problem solver, identifying recurring issues, improving workflows, maintaining operational controls, and developing scalable processes that reduce unnecessary manual work and management involvement. Key Responsibilities Order & Sales Operations • Monitor and process incoming wholesale purchase orders through designated channels., • Review orders for pricing, SKU, quantity, ship date, terms, and other required information., • Enter or upload confirmed orders into NES and applicable customer systems., • Track open orders and resolve or escalate discrepancies through shipment., • Provide routine operational support and order-status communication to Account Executives and customers as appropriate. Returns, Repairs & Claims – Front-End Management • Manage the customer-facing and administrative portion of authorized return and repair requests., • Monitor and create required RA or repair documentation according to established procedures., • Verify required customer information and coordinate status communication., • Escalate commercial exceptions or unusual requests to the appropriate Account Executive., • Coordinate handoff to Inventory/Warehouse for physical receipt, inspection, inventory movement, repair handling, and final disposition. Product Information & Customer Systems • Provide approved product images, copy, specifications, line sheets, UPC information, and other standard account assets., • Support customer portals, NuOrder, EDI/GXS, NES, and other applicable wholesale systems., • Perform scheduled pricing and product-information validation and coordinate correction of discrepancies with the appropriate departments., • Identify recurring system issues and support corrective process improvements. Sales Reporting & Execution Support • Track open orders, backorders, cancellations, pending customer issues, return requests, and other operational exceptions., • Support Account Executives with data and materials required for account reviews and market meetings., • Ensure confirmed buyer decisions and approved commercial actions are accurately reflected in internal systems., • Follow up on approved inventory or allocation decisions with Planning and other departments as needed to ensure proper execution. Cross-Functional Coordination • Serve as an operational liaison between Sales and Planning, Inventory, Logistics, Accounting, Marketing, IT, and other relevant departments., • Route requests to the appropriate owner and maintain clear accountability through resolution., • Escalate significant unresolved issues, policy exceptions, or process failures to Sales Management. Sales & Operations Shared Folder Governance • Maintain the structure and organization of Sales and Sales Operations shared folders., • Ensure account and Sales Operations documents are stored in designated shared locations according to established standards., • Review the Sales Landing Zone daily and properly classify or relocate files requiring assistance., • Conduct a weekly folder review to identify misplaced, duplicate, outdated, or incomplete documentation., • Maintain simple folder structures, naming conventions, and document-management standards for the Sales organization., • Support compliance with the company's shared-folder and document-sharing procedures. Process Improvement & Scalability • Identify repetitive manual work, recurring errors, and inefficient workflows., • Develop standardized procedures, templates, checklists, and SOPs., • Identify recurring rules-based activities that can be documented, automated, or appropriately delegated., • Transition standardized activities when approved so the role can continue focusing on higher-value Sales Operations and problem solving., • Support implementation and testing of new systems, automation, and workflow improvements., • Perform special projects and other related duties as required or assigned. Key Performance Indicators Performance may include: • Order Processing Accuracy and Turnaround Time, • Open Issue Aging and Resolution Time, • Pricing and System Accuracy, • Sales Shared-Folder Compliance, • Completion of Required Operational Reviews, • Reduction in Recurring Manual Errors, • Process Improvements / SOPs Implemented, • Reduction in Routine Management Escalations Qualifications • 2–5+ years of sales operations, order management, sales administration, customer operations, or related experience., • Wholesale, department store, fashion, jewelry, accessories, or consumer products experience preferred., • Strong analytical, organizational, and problem-solving skills., • Strong attention to detail with the ability to manage multiple priorities., • Ability to independently investigate operational issues and coordinate solutions across departments., • Strong Excel skills and comfort working with multiple business systems., • ERP, EDI, NuOrder, retailer portal, or similar system experience preferred., • Strong written and verbal communication skills., • Demonstrated interest in process improvement, workflow efficiency, and operational scalability.