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  • IT Field Technician
    IT Field Technician
    6 days ago
    $18–$21 hourly
    Full-time
    Parkchester, The Bronx

    Field Tech Officer (FTO) • Job Title: Field Tech Officer (Level 1 / 2 depending on experience), • Reports To: Technical Operations Lead / Service Manager, • Location: On-site at client premises (and remote when needed) Technical Responsibilities • Install, configure, and maintain desktops, laptops, printers, routers, and network devices., • Perform on-site troubleshooting of hardware, software, and network issues., • Install and configure operating systems (Windows/macOS) and common business software., • Manage device replacements, backups, antivirus, and patching., • Document every site visit, ticket resolution, and issue escalation., • Set up and support VoIP phones, surveillance systems, and other peripherals., • Provide basic support for cloud systems (Office 365, Google Workspace)., • Report recurring issues to leadership for root-cause analysis., • Handle emergency calls during business hours (or rotational after-hours if needed). Client-Facing / People Skills • Communicate clearly with non-technical clients — especially under pressure., • Listen actively and extract exact pain points., • Represent your company with professional appearance and punctuality., • Document notes for hand-off to other techs and for record-keeping., • Educate clients gently when necessary, without sounding arrogant or rushed., • Stay calm and composed even when dealing with frustrated clients., • Maintain confidentiality and respect client data. Requirements • 1+ years in IT support or technical field work (desktop/network support), • Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools, • Willingness to travel between client sites, • Ability to lift and move equipment (~30lbs), • Comfortable using ticketing systems, documentation tools, remote access tools, • Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals Soft Skills • Problem-solver mindset — doesn’t freeze under pressure., • Doesn’t guess — knows when to escalate or double-check., • Treats clients like partners, not a burden., • Self-motivated — doesn’t need micromanagement, • Detailed — writes accurate ticket notes and documentation, • Time aware — knows how to triage onsite tasks under a schedule, • Curious — learns new tools, doesn’t stay stagnant

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  • POS Tech_Korean Bilingual
    POS Tech_Korean Bilingual
    20 days ago
    $21–$29 hourly
    Full-time
    Hackensack

    Bluu Inc., founded in 2007, is an end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software, with its hardware installed across numerous locations and trusted by many international franchise retailers. Location: Hackensack, NJ Job Description: • Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible, • Prepare/stage POS hardware and software for deployment, • Maintain POS department equipment and tools, • Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues, • Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks, • Monitor system performance and troubleshooting issues, • Provide documentation as required Qualifications and Skills • Resourcefulness and problem-solving aptitude, • Excellent communication skills, • Bi-lingual in English & Korean, • POS/PC support related experience preferred, • Able to work off-site occasionally, • Business travel may be required, • Flexible work hours, as well as Saturdays available, • CompTia A+ preferred Benefits • Group Health Insurance ( Medical, Vision, Dental), • Employer paid Life Insurance, • Paid Sick and Vacation Days, • Gym Support, • Lunch Support, • 401K with marching

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