Workplace Concierge
2 days ago
Manhattan
Workplace Concierge As a Workplace Concierge, you will serve as a key point of contact, managing telephone communications and delivering exceptional customer service. This role includes operating the company switchboard, routing calls efficiently, addressing inquiries, and providing administrative and conference services support. Reporting directly to the Client Relations Manager, you will help ensure a smooth, professional, and responsive workplace environment. Location: Manhattan, NY Compensation: $25.50 – $26.27 per hour Schedule: 6:30 AM – 7:00 PM | Varying 8-hour shifts, Monday through Friday Key Responsibilities Switchboard Operations • Manage incoming and outgoing calls with professionalism and accuracy, • Maintain an up-to-date understanding of staff directories and extensions, • Route calls to the appropriate departments or team members with discretion, • Deliver warm, helpful service to all callers and visitors, • Record essential call details, including caller information and purpose, • Follow established protocols during urgent situations, • Assist with internal communications and announcements, • Maintain accurate and current employee directories, • Set up conference rooms, including staging, layout, and AV coordination, • Organize catering for meetings and ensure accurate, timely delivery, • Participate in company training programs, including through the Cornerstone platform, • Sort, distribute, and process incoming and outgoing mail and packages, • Restock mailing and shipping supplies as needed, • Operate and maintain copiers, printers, and related equipment, • Handle print requests (binding, scanning, bulk jobs) with accuracy, • Keep mailroom and print areas clean, organized, and fully functional Position Requirements • High school diploma required; college degree preferred, • Minimum of 1 year in a customer-facing or administrative role, • Proficiency in Microsoft Office Suite, • Strong communication and interpersonal skills, • High level of discretion and ability to maintain confidentiality Core Competencies • Client-Centric Approach, • Accuracy and Attention to Detail, • Multitasking and Time Management, • Decision-Making Skills, • Professional Communication, • Technical Proficiency, • Flexibility and Adaptability All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Internal candidates only: Compensation listed applies to individuals who fully meet the qualifications of the role based on experience and education. If an internal candidate does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.