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  • Guest Experience Specialist
    Guest Experience Specialist
    15 hours ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Sales Executive
    Sales Executive
    1 month ago
    $75000–$250000 yearly
    Full-time
    Manhattan, New York

    Founding Sales Executive | Fully Remote | Commission-Only | Uncapped Earnings | Equity Upside ABOUT VULNSTRIKE VulnStrike is building AI-driven cybersecurity solutions for enterprise risk reduction. We are early, we are growing, and we are looking for someone who wants to help build the sales motion from the ground up, not step into a prebuilt machine. We provide lead data driven with buying signals, analytics and CRM. You will work directly with the founders. There is no SDR handing you meetings and no polished corporate playbook. We provide lead data, analytics and CRM. You will help create pipeline, shape messaging, run discovery, and drive opportunities forward. What you build here will directly influence how we go to market. What You’ll Own Prospect and qualify opportunities through outreach, referrals, and strategic follow-up Run consultative discovery conversations with prospective clients Help move deals from first conversation through close and onboarding Own pipeline management in the CRM and maintain disciplined follow-up Join weekly sessions with the founders for coaching, strategy, and deal review Feed market intelligence back into messaging, positioning, and sales execution Who Thrives Here You want to build, not just execute You are motivated by ownership, performance, and upside You communicate well and build trust quickly You are coachable, organized, and consistent with follow-up You come from sales, business development, recruiting, staffing, or another client-facing background You are hungry, resilient, and want the chance to grow with something early Compensation Commission-only, uncapped Cash performance bonuses and milestone incentives Equity upside for the right long-term contributor If you want a fixed salary, this is not the right role. If you want real upside, direct founder access, and the opportunity to help build in one of the fastest-moving markets in tech, we should talk. Get in early. Build with us. Share in the upside. Apply to schedule an intro conversation.

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  • VP of Operations
    VP of Operations
    15 hours ago
    $180000–$200000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Vice President of Restaurant Operations is a senior leader responsible for driving operational excellence, scaling performance, and building the infrastructure required for NAYA's next phase of growth. This role partners closely with cross-functional leaders to translate strategy into consistent, high-performing restaurant execution across all markets. This leader will own field operations, market expansion readiness, and the development of a strong, people-first culture that delivers exceptional guest experiences while driving profitable growth. How You'll Make an Impact Operational Strategy \& Business Performance • Translate company strategy into clear, executable operational plans across all restaurants and markets, • Drive consistent improvement in key performance metrics: sales, transactions, labor productivity, food cost, and store-level profitability, • Establish and reinforce operating standards that ensure consistency, efficiency, and scalability, • Build systems, routines, and accountability structures that elevate execution across Area Managers and General Managers, • Partner with Finance to manage budgets, forecasts, and performance targets Market Growth \& New Market Strategy • Lead operational readiness for new restaurant openings and market expansion, • Develop scalable playbooks for entering and stabilizing new markets, • Partner with Real Estate, Development, and Marketing to ensure successful market launches, • Build regional leadership structures to support multi-market growth (Market Directors, Area Managers), • Identify risks and opportunities in new and existing markets, adjusting strategy accordingly Guest Experience \& Brand Execution • Ensure consistent delivery of a high-quality, hospitality-driven guest experience across all locations, • Champion initiatives that enhance speed, accuracy, food quality, and overall guest satisfaction, • Partner with Marketing and Culinary to bring brand and menu initiatives to life in restaurants, • Leverage guest feedback and operational data to continuously improve the experience People \& Culture Leadership • Build, develop, and lead a high-performing field organization rooted in NAYA's values, • Create clear expectations, coaching rhythms, and accountability across all levels of operations, • Develop strong leadership pipelines (Shift Leaders → GMs → Area Managers → Market Directors), • Foster a culture of ownership, accountability, and continuous improvement Compliance \& NYC Operational Expertise • Ensure full compliance with all local, state, and federal labor laws, with deep expertise in NYC Fair Workweek (FWW) requirements, • Partner with HR and Legal to mitigate risk and uphold best practices across scheduling, pay, and employee relations Who You Are • A strategic restaurant operator who can zoom out to set direction and zoom in to drive execution, • A builder who thrives in growth environments and knows how to scale systems, teams, and performance, • A strong people leader who develops talent and holds teams accountable, • Highly data-driven, with the ability to translate insights into action, • Hands-on, visible, and present in the field What You'll Bring • 10+ years of progressive restaurant operations leadership experience -with significant experience in the fast casual sector, • Proven success leading multi-market operations and supporting new market expansion, • Demonstrated ability to drive operational performance and improve unit-level economics, • Experience building and leading high-performing field leadership teams, • Strong cross-functional partnership skills (Finance, HR, Marketing, Culinary, Technology) You will love working at NAYA

    Easy apply
  • VP of Operations
    VP of Operations
    3 days ago
    $180000–$200000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Vice President of Restaurant Operations is a senior leader responsible for driving operational excellence, scaling performance, and building the infrastructure required for NAYA's next phase of growth. This role partners closely with cross-functional leaders to translate strategy into consistent, high-performing restaurant execution across all markets. This leader will own field operations, market expansion readiness, and the development of a strong, people-first culture that delivers exceptional guest experiences while driving profitable growth. How You'll Make an Impact Operational Strategy \& Business Performance • Translate company strategy into clear, executable operational plans across all restaurants and markets, • Drive consistent improvement in key performance metrics: sales, transactions, labor productivity, food cost, and store-level profitability, • Establish and reinforce operating standards that ensure consistency, efficiency, and scalability, • Build systems, routines, and accountability structures that elevate execution across Area Managers and General Managers, • Partner with Finance to manage budgets, forecasts, and performance targets Market Growth \& New Market Strategy • Lead operational readiness for new restaurant openings and market expansion, • Develop scalable playbooks for entering and stabilizing new markets, • Partner with Real Estate, Development, and Marketing to ensure successful market launches, • Build regional leadership structures to support multi-market growth (Market Directors, Area Managers), • Identify risks and opportunities in new and existing markets, adjusting strategy accordingly Guest Experience \& Brand Execution • Ensure consistent delivery of a high-quality, hospitality-driven guest experience across all locations, • Champion initiatives that enhance speed, accuracy, food quality, and overall guest satisfaction, • Partner with Marketing and Culinary to bring brand and menu initiatives to life in restaurants, • Leverage guest feedback and operational data to continuously improve the experience People \& Culture Leadership • Build, develop, and lead a high-performing field organization rooted in NAYA's values, • Create clear expectations, coaching rhythms, and accountability across all levels of operations, • Develop strong leadership pipelines (Shift Leaders → GMs → Area Managers → Market Directors), • Foster a culture of ownership, accountability, and continuous improvement Compliance \& NYC Operational Expertise • Ensure full compliance with all local, state, and federal labor laws, with deep expertise in NYC Fair Workweek (FWW) requirements, • Partner with HR and Legal to mitigate risk and uphold best practices across scheduling, pay, and employee relations Who You Are • A strategic restaurant operator who can zoom out to set direction and zoom in to drive execution, • A builder who thrives in growth environments and knows how to scale systems, teams, and performance, • A strong people leader who develops talent and holds teams accountable, • Highly data-driven, with the ability to translate insights into action, • Hands-on, visible, and present in the field What You'll Bring • 10+ years of progressive restaurant operations leadership experience -with significant experience in the fast casual sector, • Proven success leading multi-market operations and supporting new market expansion, • Demonstrated ability to drive operational performance and improve unit-level economics, • Experience building and leading high-performing field leadership teams, • Strong cross-functional partnership skills (Finance, HR, Marketing, Culinary, Technology) You will love working at NAYA

    Easy apply
  • Guest Experience Specialist
    Guest Experience Specialist
    3 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

    Easy apply
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