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Job Description Job Title: Child Care Counselor Department: Residential Treatment Center Reports To: Shift Leader/Residence Supervisor Classification: Non-Exempt About Rising Ground Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. About the Role The Child Care Counselor provides direct care and support to children and adolescents in the residential treatment center setting. The role involves helping clients address emotional, behavioral, and psychological challenges while fostering a safe, nurturing environment. The counselor works closely with a multidisciplinary team to implement treatment plans, monitor progress, and support the overall therapeutic goals of the center. What You’ll Do • Key Responsibilities:, • Provide direct care and supervision to children and adolescents in a residential setting, ensuring their safety, well-being, and emotional needs are met., • Actively and diligently supervise youth at all times; both in the cottage, and when escorting youth on campus or during off-ground programming., • Utilize the appropriate techniques of behavior management and crisis intervention, using TCI and other agency provided trainings., • Remain sensitive and understanding in difficult and stressful situations; keeping the youth’s needs and feelings in perspective., • Support individualized treatment plans in collaboration with clinical staff, helping to achieve therapeutic goals., • Assist clients with daily living skills, emotional regulation, and behavior management in both group and one-on-one settings., • Maintain accurate and up-to-date documentation of client progress, incidents, and treatment plan goals. Perform Life Space Interviews as trained. (e.g., incident reports, statements, goal tracking, etc.), • Foster a positive, structured, and supportive environment for clients, encouraging healthy coping mechanisms and emotional growth., • Communicate effectively with staff, team members and other professionals to ensure a cohesive and holistic approach to client care., • Participate in team meetings and provide feedback regarding client behavior, progress, and any adjustments needed in treatment plans., • Model appropriate behavior and social skills for clients, offering guidance and mentorship when needed., • Support crisis intervention efforts and manage emergency situations when necessary, following established protocols., • Access /communicate with other team members (i.e., medical and clinical) as necessary to ensure the health and safety of residents., • Maintain / inspect the cottage to ensure no health or safety hazards exist. Remove or report concerns as necessary., • Report any observed violations of code of conduct to supervisor immediately i.e, inappropriate sexual behaviors or physical aggression between co-workers and youth). Provide written documentation if requested., • Bus Monitoring, • Staff are required to serve as bus monitors for young people being transported to and from school or other designated locations. This includes ensuring the safety and well-being of the youth while on the bus, monitoring behavior, and ensuring compliance with all transportation and safety guidelines., • Staff are expected to address any behavioral issues or concerns during the transport and report any incidents or concerns to the appropriate team members., • Staff are required to follow the supervision protocol while in transit and complete any necessary documentation once arriving back to the campus., • Program Delivery:, • Supervise, assist, and teach residents to perform all activities of daily living, including self-care, chores, etc., • Initiate, support and escort residents to planned recreation and other therapeutic educational activities. Look for ways to improve the daily structure, coordination, and overall program implementation. This includes driving an agency vehicle if deemed certified, as needed/expected., • High School Diploma/GED required., • A safe driving record as determined by NYS Department of Motor Vehicles, • Experience Minimum of 5 years of experience in a residential treatment or special education setting, with at least 3 years in a supervisory or management role., • Experience working with children or adolescents with emotional, behavioral, or developmental disabilities in a residential, educational, or therapeutic setting., • Strong understanding of state and federal regulations governing residential treatment programs and special education services., • Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with students, families, school personnel, and external agencies., • Ability to manage complex cases, implement treatment plans, and provide crisis intervention when necessary. Supervisory Responsibility No Work Environment: This position is based out of our Yonkers Residential Treatment Center location for adolescents ages 12-21. Position Type/Expected Hours of Work: This position is in a 24/7 program. The CCC shift available is 1pm-9pm. Staff may be required to remain on shift if there is no immediate staff relief available, ensuring continuity of care and maintaining a safe, supportive environment for youth at all times. Flexibility in shift scheduling may be necessary to meet staffing needs. Additional Requirements: • Authorized to work in the U.S., • Ability to work in-person in New York City (NY) for at least 3 days or more per week., • Arrive at work on time, respecting other shift workers and programmatic needs., • At all times, model the appropriate dress, speech and behavior for residents. This includes dressing professionally or in designated work uniforms/dress code if prescribed., • Professionally representing the agency when speaking with parents, community members or other stakeholders., • Maintain appropriate professional boundaries with adolescents and staff; Respond to all requests in a professional and courteous manner., • Respect the privacy of all individuals and maintain client confidentiality as prescribed by law and in Agency policies., • Assume the expected role on the treatment team and maintain collaborative relations with members., • Maintain and promote a cooperative, harmonious, teamwork environment within the workplace. Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Rising Ground., • Become knowledgeable of all RTC policies and procedures; modeling, training and actively supervising the use of each., • Attend all mandatory or recommended staff development workshops/trainings., • Show organizational commitment which includes understanding and actively supporting the mission, policies and procedures protecting the integrity of the Agency. Our Commitment to Diversity, Fairness, and Belonging Rising Ground is comprised of unique and valued individuals who together make the organization effective in assisting the children, adults and families who come to us for support. We believe that only when all employees contribute fully as their true selves can Rising Ground's true strength, vision, and values come to fruition. We recognize the ubiquitous social biases and structures that impact and shape the experiences of all people, including our own staff and people supported. Among the many biases present in our society that shape our personal and professional experiences race, gender, sexual orientation, and gender expression are all factors that can present hurdles. As such, Rising Ground is committed to being an anti-racist and inclusive organization that will actively strive to overcome both systemic and interpersonal biases that perpetuate oppression. Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment. 1:00PM - 9:00PM

Job Description Job Title: Administrator on Duty Department: RTC Reports To: AOD Supervisor Classification: Non-Exempt About Rising Ground Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. About the Role: The Per Diem Administrator on Duty (AOD) is responsible for supporting health, safety, and overall functioning of the residential program during assigned shifts. This includes monitoring program delivery, ensuring safety protocols are followed, and maintaining professional standards of care. While not a supervisory role, the per diem AOD is expected to provide on-the-ground support to direct care staff, assist in resolving issues that arise during the shift, and escalate concerns appropriately. In the absence of full-time leadership (e.g., Assistant Residential Directors or Residential Director), the AOD serves as the point person for coordination and communication. This position plays a key role in maintaining continuity of care and ensuring youth and staff safety during non-standard hours, weekends or holidays. What You’ll Do Essential Functions • Maintain communication with cottage staff and monitor staff and resident locations off/on grounds., • Ensure effective communication of priority information to all necessary staff and shifts., • Obtain census information on each shift and record in the Communication logbook., • Maintain thorough and accurate records, files and correspondence; Complete necessary documentation (both hand-written and computer based/data entry) in a timely, accurate, complete, and legible manner. May include, but not limited to notations in the logbook, AOD location board, incident reports, sign-in sheets, and any other forms used or as directed by your supervisor., • Set and contribute to a safe, dignified, orderly atmosphere by enforcing program rules, policies, and procedures., • At all times model the appropriate dress, speech, and behavior for residents. This includes dressing professionally or in designated work uniforms/dress code if prescribed., • Maintain appropriate professional boundaries with adolescents and staff; Respond to all requests in a professional and courteous manner; Observe and adhere to adolescent confidentiality standards., • Maintain and promote a cooperative, harmonious, teamwork environment within the workplace. Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Rising Ground., • Follow the OOP/AWOL policy, ensuring missing person protocol and internal/external communications as delineated., • Follow overstayed home visit protocol, notifying family members and relevant staff of the child’s location/situation., • Adhere to all protocols including High-Risk protocol, missing persons, etc. Monitor staffing on campus, verifying time & attendance and ensuring adequate coverage. • Monitor staff sign in/out process and initial for verification., • Ensure adequate staffing throughout the cottages, channeling staff where needed on their respective shifts or utilize the per-diem lists to call for additional support. Provide leadership during crisis and ensure proper response, communication and documentation. • Respond to crisis situations providing leadership and direction to staff. This includes deploying staff as appropriate, helping to ensure medical/clinical support during/after restraints and reviewing written documentation of incidents when appropriate., • Report all critical events or reportable incidents (as defined by policy) to the Program and Assistant Residential Director(s). Responsible for weekend 24-hr reporting to OCFS. Primary liaison to police/fire and neighborhood/community residents. • Answer telephones and follow through on requests/issues with accurate record keeping (logbooks)., • Respond to neighborhood and community calls/concerns as needed., • Document all missing person’s report information in appropriate logbooks Organize and arrange all necessary transportation. • Prioritize scheduled appointments and immediate needs for transportation of youth., • Coordinate with Medical and Education departments to arrange for drivers and vehicles to ensure program needs are met., • Utilize proper vehicle logs to provide oversight of vehicle use, cleanliness and damage. Interoffice Mail Hub • Receive, sort and distribute mail to different departments, ensuring efficient communication., • Organizing incoming and outgoing mail and ensuring prompt delivery to the intended recipients. Supervised Independent Living Program Support • Provide on-call support for the Supervised Independent Living Program (SILP) as needed, ensuring the well-being of residents and addressing any immediate issues or concerns., • Document all activities, incidents, and events related to the Supervised Independent Living Program during the on-call shift, ensuring accurate and comprehensive records., • Collaborate with SILP staff to address resident needs, enforce program guidelines, and support the overall objectives of the program., • Assist with coordinating emergency responses and follow-up actions related to SILP as required., • Review and report on the effectiveness of SILP procedures, making recommendations for improvements as necessary. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Your Qualifications • High School Degree required, bachelor’s degree preferred, • At least 5+ years working in a Residential Treatment Center or related service., • A safe driving record as determined by NYS Department of Motor Vehicles, • Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with students, families, school personnel, and external agencies., • Ability to proficiently multitask and successfully balance multiple projects. Bi- lingual in Spanish preferred but not required., • Empathy, flexibility, and a commitment to providing high-quality care and support., • Experience working with children or adolescents with emotional, behavioral, or developmental disabilities in a residential, educational, or therapeutic setting., • Commitment to fostering a positive, inclusive, and therapeutic environment for all students. Work Environment: This position is based out of our Yonkers Residential Treatment Center location for adolescents ages 12-21. Position Type/Expected Hours of Work: This position is in a 24/7 program. The AOD shifts are 7am-3pm/ 3-11pm and 11-7am. The PD may be offered any of these shifts as needed for the program. RTC staff may be required to remain on shift if there is no immediate staff relief available, ensuring continuity of care and maintaining a safe, supportive environment for youth at all times. Flexibility in shift scheduling may be necessary to meet staffing needs. Additional Requirements: Professional Practice • Arrive at work on time, respecting other shift workers and programmatic needs., • At all times, model the appropriate dress, speech and behavior for residents. This includes dressing professionally or in designated work uniforms/dress code if prescribed., • Professionally representing the agency when speaking with parents, community members or other stakeholders., • Maintain appropriate professional boundaries with adolescents and staff; Respond to all requests in a professional and courteous manner., • Respect the privacy of all individuals and maintain client confidentiality as prescribed by law and in Agency policies., • Assume the expected role of the treatment team and maintain collaborative relations with members., • Maintain and promote a cooperative, harmonious, teamwork environment within the workplace. Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Rising Ground., • Become knowledgeable of all RTC policies and procedures; modeling, training and actively supervising the use of each., • Attend all mandatory or recommended staff development workshops/trainings., • Show organizational commitment which includes understanding and actively supporting the mission, policies and procedures protecting the integrity of the Agency. Our Commitment to Diversity, Fairness, and Belonging Rising Ground is comprised of unique and valued individuals who together make the organization effective in assisting the children, adults and families who come to us for support. We believe that only when all employees contribute fully as their true selves can Rising Ground's true strength, vision, and values come to fruition. We recognize the ubiquitous social biases and structures that impact and shape the experiences of all people, including our own staff and people supported. Among the many biases present in our society that shape our personal and professional experiences race, gender, sexual orientation, and gender expression are all factors that can present hurdles. As such, Rising Ground is committed to being an anti-racist and inclusive organization that will actively strive to overcome both systemic and interpersonal biases that perpetuate oppression. Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description JOB DESCRIPTION JOB TITLE: Case Manager-NYSSHP Singles/Yonkers RA Program DEPARTMENT: Adult Housing & Services Department FLSA: Non-Exempt REPORTS TO: Program Director LOCATION: Yonkers, NY SALARY: $40,000.00 to $45,000.00 SUMMARY: The Housing Retention Case Manager provides, home-based services and support to disable, non-disable, employed and employable single adults in permanent housing. Participants are provided with a variety of services to promote housing stability and individual well-being. Housing Retention Case Manger is responsible for following up with Coordinated Entry referrals, for completing the lease packets, ensure the administrative compliance and collection of rent, delivery of rent, for site owned or managed by Westhab. The Housing Retention Case Manager must diligently work to protect and preserve the quality of life in, and the value of, the properties which they are assigned to manage. This position requires a 24/7 work phone availability in case of any emergency. DUTIES & RESPONSIBILITIES: • Responsible for conducting clients’ intakes and obtain needed documentation to ensure clients eligibility for the referred department/program. Maintains monthly and accurate and up today progress notes in HMIS as directed., • Able to travel within the Westchester County and attend DSS/SSI/SSD or medical appointment for the clients if needed., • Able to work one or two weekend day in the year as requested by Director, if needed. Able to work some evenings during the month if needed and as requested by Director, • Works closely with the Department of Social Services and the Westhab Housing Department staff to achieve client’s permanent housing goals as well as with shelter and transitional shelter staff., • Works closely with Westhab various department to ensure compliance, and program safety; Compliance Department, Security Department and the Facility Maintenance Department., • Attends weekly cross departments meetings and others as required. Create and maintain ongoing communication, both verbal and written, between all parties involved (Shelters, DSS, and collaborating agencies, etc.), • Identify client’s barriers and develops a service plan with clients to address the identify barriers. Responsible for referring clients to mental health and substance abuse services if needed., • Promotes housing stability and individual well-being during program enrollment. Conducts monthly room inspections and building inspections., • Responsible for collecting and submitting all of the initial and or lease documents as directed by program director., • Responsible for reports, assessments, HQS Inspection, HUD required documentation completion and rent reasonableness in a timely manner. Responsible for keeping the client’s folders up today., • Requires the completion of various programmatic time sheets and activity log along with maintaining Google calendar updated., • Ensures that clients are following the program rules and regulations. Responsible for conducting daily wellness check with the most vulnerable clients. Serves as mediator for the clients when needed. Knowledge of crisis interventions technics., • Responsible for scheduling monthly client’s meetings in person to sign needed documentation or as often as needed. Identify program needs and makes recommendations. Bachelor Degree or Associate Degree required in social work or related field preferred, with two years’ experience in direct client services. Fluency in Spanish is highly desirable. Detail oriented to complete requirements of files and contract compliance packets. Excellent written and communication skills. Possess strong organizational skills with the ability to meet a demanding workload. Knowledge of community services, conflict and resolution, and strengths based case management. Some evenings and weekends as needed. Must have own transportation and valid driver’s license. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.