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Job Description CFI Consultants LLC is seeking a detail-oriented Social Media Investigator to support active litigation and investigative matters through structured monitoring of publicly available online activity. Ideal candidates are naturally curious, detailed oriented, analytical and comfortable navigating online platforms and digital information environments. This role involves conducting initial and ongoing social media investigations, identifying relevant online presence, monitoring behavior patterns over time, and escalating significant findings to clients, attorneys and internal stakeholders using sound professional judgment. Candidates with investigative, litigation, SIU, fraud, research, or analytical backgrounds are encouraged to apply. Strong social media proficiency, digital research ability, and critical thinking skills are highly valued, including from non-traditional professional backgrounds. What Success Looks Like • Strong attention to detail;, • Ability to identify relevant online activity quickly, • Clear written communication, • Good judgment regarding escalation Key Responsibilities • Conduct initial social media/background investigations upon case intake to identify online presence before content is altered or removed, • Perform routine follow-up searches (generally every 45 -90 days), • Review publicly available activity across platforms such as Facebook, Instagram, TikTok, and similar sites, • Identify and document notable findings and escalate them internally or to clients, • Prepare clear, accurate, and defensible documentation with narrative explanations when warranted, • Collaborate with attorneys, investigators, and case management staff while maintaining strict confidentiality Ethics & Compliance • All research must rely exclusively on publicly available information and comply with firm policies, ethical standards, and applicable laws. Investigators are strictly prohibited from friending, following, messaging, or otherwise interacting with monitored parties or engaging in deceptive practices., • Maintain professional judgment, discretion, and confidentiality at all times Qualifications Required • Strong proficiency navigating and analyzing social media platforms and online behavior, • Excellent written communication and documentation skills, • Strong organizational skills and ability to manage multiple matters simultaneously, • Sound judgment and discretion when identifying and escalating issues, • Ability to identify behavioral patterns, inconsistencies and relevant investigative indicators Preferred • Background in investigations, litigation support, insurance SIU, fraud support, compliance, or research roles, • Familiarity with OSINT (Open-Source Intelligence) or public-source research methods, • Individuals with backgrounds in Criminal Justice, Insurance claims, Paralegal studies, Journalism, or digital investigations, • Use of AI and advanced research tools may be introduced under strict firm-approved guidelines *A bachelor’s degree in a related field is preferred but not required where relevant experience or demonstrated skill exists. Team Structure & Growth • Multiple hires anticipated, • Responsibilities rotate across a monitoring team to ensure coverage and consistency, • Opportunity for future advancement as the program expands, • Ability to work independently while managing multiple active matters in a deadline-driven environment.Company DescriptionCFI Consultants is a consulting practice that specializes in unifying the needs of law firms and their clients. CFI Consultants provides the following services for its clients: -\tLitigation Management -\tIT Solutions and Management -\tMetric Analytics -\tBilling Procedures • Operational Support, • Trial support services, • Fraud Investigation CFI is interested in motivated professionals that are willing to learn, critically analyze situations, and contribute to a variety of projects. CFI employees must adapt to client needs, respond to business growth opportunities, and develop streamlined workflows.CFI Consultants is a consulting practice that specializes in unifying the needs of law firms and their clients. CFI Consultants provides the following services for its clients:\r\n\r\n•\tLitigation Management\r\n•\tIT Solutions and Management\r\n•\tMetric Analytics\r\n•\tBilling Procedures \r\n• Operational Support\r\n• Trial support services\r\n• Fraud Investigation\r\n\r\nCFI is interested in motivated professionals that are willing to learn, critically analyze situations, and contribute to a variety of projects. CFI employees must adapt to client needs, respond to business growth opportunities, and develop streamlined workflows.

Job Description To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed. Behavioral Assessment Link POSITION SUMMARY: This role supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the leadership of the Membership Director, the Membership Services Lead is responsible for delivering excellent service to all members, guests, and program participants. They serve as a leader of the member service team and is responsible for providing excellence in leadership in the daily operation, while exemplifying the “Y” values of Caring, Honesty, Respect and Responsibility. OUR CULTURE: At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner collaborating with others, identifying and meeting our community needs. ESSENTIAL FUNCTIONS: • Exhibits superior knowledge of department SOP’s, takes responsibility for training staff in all aspects of their role, and ensures team has a clear understanding and vision., • Provide a high level of customer service to current and potential members., • Leads team to successfully participate/complete all required training courses and participate in all staff events, • Represents membership within the community at health fairs, events and with various entities., • Champions retention initiatives, trains and leads to exceeding goals., • Partner with the Membership Director to implement membership policies (SOP’s) and all systems that support branch membership, program, and marketing objectives., • In collaboration with Membership Director, collaborate with Member campaign events to ensure full department engagement and support., • Provides valuable and relevant feedback and offers solutions regarding gaps in service and/or member concerns., • In collaboration with the Membership Director, Participates in monthly team focused meetings, • Is the Leader on duty in the absence of the Membership Director, this also includes leadership during opening, closing and weekend operation as well as following all EAP protocols., • Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices., • Specific duties as assigned include but are not limited to: daily monitoring of member communication, responses and tracking of changes to membership requests., • Accurate and timely processing of all 3rd part billing, • Organization of member inquires and tour tracking, sales and new member “onboarding”, • Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants., • Follow employee and volunteer screening requirements and use screening instruments to screen for abuse risk. Provide employees and volunteers with on-going supervision and training related to abuse risk., • Provide employees and volunteers with regular feedback regarding their boundaries with consumers and require them to adhere to policies and procedures related to abuse risk., • Respond quickly to policy and procedure violations using the Y’s disciplinary procedures and respond seriously and confidentially to reports of suspicious and inappropriate behaviors and follow mandated reporting requirements., • Communicates to all employees and volunteers the Y’s commitment to protect our members from abuse., • Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures., • Ensure members, volunteers and vendors are properly signed in and signed out, ensure only authorized employees, members, volunteers and vendors are allowed in the facility. LEADERSHIP COMPETENCIES: • Relationships, • Quality Results, • Communication, • Collaboration, • Communication & Inclusion QUALIFICATIONS: • High School diploma or equivalent; bachelor’s degree preferred., • Two years’ leadership-management experience required., • Two-five years of sales and customer service experience required., • Proficient computer skills including Microsoft Office Suite, • Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment., • Strong organizational, written and oral communication skills., • Ability to work in a fast-paced environment., • This is a non-traditional work-week position that requires early mornings, closing and weekends. WORK ENVIRONMENT & PHYSICAL DEMANDS: This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, and visual acuity. The work is performed primarily indoors and may require occasional travel. He/she must be able to lift up to 30 lbs. COMPANY BENEFITS: Benefits include complimentary YMCA membership; accrued PTO; medical, vision, and dental health insurance; paid holidays; enrollment in the Y’s retirement program (must complete 1,000 hours within 2 years of service), with 12% of salary contributed by the Y; a 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs at our Y facilities; and a rewarding career with opportunities for professional growth and advancement in a fun, engaging work environment. HOURLY PAY RATE: $19.13 – $22.00 WORK SCHEDULE: • Weekdays: 4:45 AM – 1:00 PM, • Weekends: 12:00 PM – 6:30 PM

Job Description Mindify Wellness and Care is seeking a creative, empathetic, and highly skilled Patient Engagement & Presentation Creator to join our growing team. This pivotal role will be responsible for developing clear, compelling, and compassionate presentations and diverse content that truly resonates with our patients, their families, community partners, and internal teams. The ideal candidate will translate complex mental health concepts into accessible, engaging materials, driving both understanding and active participation in our care pathways. A deep understanding of mental health nuances, combined with exceptional communication and design expertise, is paramount. Key Responsibilities: • Impactful Presentation Development & Design:, • Design, develop, and continually update high-quality, visually appealing, and informative presentations for a wide range of uses, including patient education workshops, community outreach initiatives, professional development for providers, and internal organizational communications., • Transform intricate mental health information, service offerings, and treatment pathways into clear, concise, and highly accessible presentation formats that speak directly to diverse audiences., • Strategically incorporate modern graphic design principles, compelling storytelling narratives, and multimedia elements (e.g., relevant images, short videos, subtle animations) to create truly impactful and memorable presentations., • Ensure all presentations strictly adhere to Mindify Wellness and Care's brand guidelines, maintain clinical accuracy, and comply with all relevant healthcare regulations (e.g., HIPAA, patient privacy laws)., • Patient-Centric Content Creation & Engagement:, • Produce a variety of patient education materials beyond traditional presentations, such as informative brochures, concise handouts, engaging infographics, frequently asked questions (FAQs), web content snippets, and social media visuals, all designed to enhance patient understanding and active involvement in their care., • Collaborate intimately with our clinical teams (e.g., therapists, psychiatrists, wellness coaches) to identify critical patient education needs and translate complex clinical jargon into patient-friendly language and digestible formats., • Develop proactive strategies and content that empower patients, encourage adherence to treatment plans, and foster self-advocacy and active participation in their mental wellness journey., • Strategic Content Planning & Research:, • Conduct thorough, empathetic research on a broad spectrum of mental health topics, cutting-edge patient engagement methodologies, and innovative communication strategies tailored for the wellness sector., • Actively contribute to the strategic planning and evolution of our overarching content roadmap for patient education and engagement initiatives., • Remain continuously informed about the latest trends, research findings, and advancements in mental health care, digital wellness solutions, and patient advocacy., • Collaborative Partnership & Communication:, • Work seamlessly across departments—including clinical, marketing, business development, and operations—to ensure that all content accurately reflects Mindify Wellness and Care's services, aligns with organizational goals, and genuinely meets the needs of our target audiences., • Actively participate in project and strategy meetings to thoroughly understand objectives, gather necessary information, and tailor content with precision and purpose., • May occasionally assist in the delivery of key presentations or provide guidance and training to other team members on effective presentation techniques, as needed., • Quality Assurance & Ethical Compliance:, • Rigorously review and meticulously edit all presentation and patient engagement materials for clarity, factual accuracy, impeccable grammar, consistency in tone, and adherence to Mindify Wellness and Care's compassionate brand voice., • Guarantee that all developed materials fully comply with relevant healthcare laws, uphold the highest ethical guidelines, and consistently promote an inclusive, respectful, and destigmatizing message surrounding mental health. Qualifications: • Education: Bachelor's degree in Marketing, Communications, Public Health, Healthcare Administration, Graphic Design, Instructional Design, or a closely related field. A Master's degree is a plus., • Experience:, • 2-4 years of progressive experience in content creation, presentation design, patient education, or health communication, with significant experience specifically within a healthcare or mental health services setting., • A strong portfolio demonstrating professional, highly engaging, and well-designed presentations created using industry-standard tools (e.g., Microsoft PowerPoint, Google Slides, Keynote, Canva, Adobe Creative Suite)., • Proven experience developing diverse, patient-facing educational and engagement materials is essential., • Skills:, • Exceptional Presentation Design & Visual Storytelling: Demonstrated ability to transform complex information into compelling, visually appealing, and easily digestible presentations and graphics., • Superior Written & Verbal Communication: Outstanding ability to compose clear, concise, empathetic, and grammatically impeccable content tailored for diverse literacy levels and emotional states., • Profound Understanding of Mental Health: Foundational to advanced knowledge of common mental health conditions, various treatment modalities, and the critical nuances of communicating about mental health with utmost empathy, sensitivity, and respect., • Authentic Patient-Centered Approach: A genuine and unwavering commitment to enhancing the patient experience, empowering individuals, and fostering active engagement in their care and overall well-being., • Strong Research & Analytical Acumen: Ability to efficiently gather, synthesize, and present complex information effectively from a variety of credible sources., • Exceptional Collaboration & Interpersonal Skills: Proven ability to work effectively, respectfully, and collaboratively with diverse clinical and non-clinical teams and stakeholders., • Exemplary Organizational & Project Management Skills: Meticulous attention to detail, robust ability to manage multiple concurrent projects, and consistent track record of meeting deadlines in a fast-paced environment., • Technical Proficiency: Advanced proficiency in Microsoft Office Suite (especially PowerPoint, Word), and strong familiarity with graphic design software (e.g., Adobe Creative Suite, Canva) or other modern presentation platforms. Why Join Mindify Wellness and Care? • Be a vital part of a compassionate and innovative team truly dedicated to making a profound, positive impact on individuals' mental health journeys., • Work within a supportive, collaborative, and forward-thinking environment where your unique contributions are highly valued and celebrat Powered by JazzHR 6upfWcUW5A

Job Description NJPAC – the New Jersey Performing Arts Center located in Newark, New Jersey – is one of the most exciting, active, diverse and innovative cultural organizations in the country. The Arts Center, which presents and produces more than 1,200 events and performances every year, is an anchor cultural institution deeply rooted in the life of its home city, a resource for audiences and cultural organizations across the state, and a national leader in the fields of arts education, arts and well-being, community engagement and creative place-making. Now in its 28th season, NJPAC is engaged not only in its perpetual work of bringing performances by world-class pop, hip hop, jazz, classical, dance and spoken word artists to New Jersey audiences, it is also enmeshed in several transformational projects: ● The $336 million redevelopment of its 12-acre campus into an arts-infused downtown neighborhood complete with retail outlets, 350 new residential units and new cultural spaces; ● The construction of the Cooperman Family Arts Education and Community Center, a purpose-built home for NJPAC’s social impact work, as well as the site of a new professional rehearsal studio that will bring artists and arts organizations to Newark to create new work; ● The establishment of Lionsgate Newark, a new TV and film production studio in the city’s South Ward that will offer both jobs and career development opportunities to Newark’s community when it opens in 2027; Arts Education at NJPAC NJPAC is one of New Jersey’s largest providers of arts education programs; the Arts Center annually reaches almost 100,000 students (from pre-K to grade 12), teachers and families. Thousands of New Jersey kids who experience world-class performances on Arts Center stages go on to classes where they study jazz, acting, musical theater, hip hop arts and culture and more employing the maker model of education - providing a platform for self-expression, allowing students to explore their interests, passions, and identities. NJPAC’s professional development opportunities for teachers — classes, workshops and a podcast through which classroom teachers strengthen or learn new skills — have elevated arts education offerings in Greater Newark schools and surrounding areas. NJPAC’s multifaceted education programs, launched before the Arts Center’s theaters were built, is now part of a larger social impact initiative that also includes Community Engagement and Arts & Well-Being programming — all efforts to harness the power of the arts to transform lives. The Opportunity NJPAC’s Social Impact creates unique and diverse experiences and programs that leverage the arts to improve the health, education, and civic life of our communities for the collective good of our region and beyond. This intentionality requires new innovative approaches to arts education that transcends traditional models of arts training and professional development and reflects the future of the Arts Center. NJPAC has an opportunity for a strategic, entrepreneurial, compassionate, arts-focused, community-engaged and innovative educator, arts administrator and producer to join the Arts Center’s senior leadership team in the role of Vice President, Arts Education. Reporting to the Senior Vice President, Social Impact, the VP will serve as an advocate and thought leader for the arts in educational systems and community and civic engagement and will work across multiple sectors and disciplines to help position NJPAC as a state and national hub for transformative arts learning. Through deep partnerships with schools, diverse communities, and other cultural institutions such as libraries and museums, the VP will ensure that Arts Education at NJPAC is culturally relevant, accessible, and impactful. The ideal candidate will marry a passion for the performing arts with deep experience in the classroom, community writ large, financial acumen and fundraising as well as the attention to detail required to manage a staff of both full-time administrators and part-time teaching artists, and young artists who currently range in age from 8 to 18, drawn primarily from schools in Newark, but also come from Greater Newark and northern New Jersey. NJPAC’s next Vice President, Arts Education, will oversee the launch of new arts education programming made possible by the construction of the Cooperman Family Arts Education and Community Center. They will also be responsible for creating, launching and managing innovative educational ventures that merge artistic skill with business acumen. They will develop curricula, secure funding, market programs, make data-driven decisions and foster community, bridging artistic practice with financial sustainability and social impact. The VP will also work closely with other members of the Social Impact team, especially the AVP, Arts and Well-Being, AVP, Community Engagement and Senior Director, Social Impact to create and maintain an expansive and innovative approach to life-long learning, including early childhood and creative aging. In addition, the VP will have a deep partnership with the Senior Director, Research and Evaluation, to regularly research, evaluate and assess arts educational programs for their effectiveness and impact. As a key member of NJPAC’s Social Impact team, the VP will activate a dynamic vision that aligns with NJPAC's campus-wide priorities: to activate the transformative power of the performing arts to enrich lives, engage communities, advance well-being and catalyze economic development. This is an exciting opportunity for a transformative, community-engaged and entrepreneurial leader to help shape the next era of arts education at New Jersey’s most diverse anchor cultural institutions. The Vice President, Arts Education will lead NJPAC’s Arts Education Department with strategic clarity and programmatic excellence while advancing new models of learning that prioritize social impact, access, and innovation. Key Responsibilities Leadership: Innovate and lead the strategic vision and implementation of arts education programs (e.g., in-school, community-based, and venue-based) that aligns with NJPAC's mission Serve as a predictable and public-facing thought leader and partner with schools, educational institutions and community in arts education innovation Build strong collaborative partnerships internally and externally to foster shared vision and impact Program Management: Oversee the administration of all education initiatives to ensure excellence, quality and impact. Innovate new learning models to engage new and/or underserved communities of learners. Community Engagement: Cultivate deep and meaningful key relationships and partnerships with schools (public, private, and charter), community organizations, anchor cultural institutions, arts organizations and artists to expand program reach. Entrepreneurial Growth and Financial Management: Identify opportunities to increase earned income through innovative programming and monetized arts education services. Create, launch, and manage innovative educational ventures and develop curricula, explore bridging artistic practice with financial sustainability and social impact. Organizational Leadership: Lead, mentor, and develop a diverse, high-performing team committed to access, co-creation, innovation, collaboration and excellence Model equitable and transparent leadership that foster professional growth and authentic teamwork Provide strategic leadership and management and guide the staff through growth, change and innovation with empathy and a positive outlook Research & Assessment: In strategic partnership with Research and Evaluation, regularly assess and evaluate educational programs for efficacy and impact. Co-create and co-design and arts-based arts education research projects with NJPAC’s Research and Evaluation department, schools, community partners and/or research organizations (higher education, non-profits) Coordination: Partner with the other Social Impact departments - Arts and Well-Being and Community Engagement - to establish and maintain innovative programs and coordinated impact Fundraising Support: Collaborate with the CEO, SVP and Development on philanthropic opportunities Serve as an ambassador and advocate with donors, foundations, government partners and corporate sponsors. Assist with shaping grant proposals and reporting for arts education initiatives. Required Qualifications Experience: Significant (10+ years) experience in arts education management, program development, staff leadership, community engagement and fundraising. Professional and academic training in the arts, education and/or research. Experience working directly with urban, diverse communities and fostering partnerships between arts organizations and local residents. Demonstrated commitment to culture, belonging, and inclusion in arts education and deep belief in the power of the arts to bring about societal change. Knowledge: Demonstrated deep understanding of performing arts education pedagogy and community outreach. Knowledgeable about arts education across the education landscape, from Pre-K -12 extending to life-long learning. Skills: Strong collaborator and critical thinker who thrives at the intersection of mission and impact Entrepreneurially-minded and able to identify opportunities for new revenue streams Effective communicator who has the ability to engaged diverse stakeholders (educators, youth, families, community members, civic, for-profit, and non-profit leaders, artists, donors) Demonstrated ability to inspire across diverse communities and stakeholders locally, regionally, and nationally Ability to work primarily on-site at NJPAC, schools and venues in Newark and throughout the State of New Jersey, including some evenings and weekends Personal Attributes Visionary yet grounded, with the ability to inspire across diverse communities and stakeholders. A listener, collaborator, and strategic thinker who thrives at the intersection of mission and impact. Deep belief in the power of the arts to improve the health of community About NJPAC NJPAC’s offices are located in the thriving cultural district of Newark, NJ. The Center is dedicated to offering transformative arts learning experiences to New Jersey’s children and families. The organization is a proud equal-opportunity employer and is committed to diversity. NJPAC is an equal opportunity employer and is proud to offer a generous benefits package which includes medical, vision, dental, 401K with match, life, AD&D, PTO, sick time and discounted show tickets.

Job DescriptionSalary: $60,000 Reports to: Project Manager Job Description: We are seeking an individual who can help work with participants of BLM Paterson, programming to navigate social service and medical systems. Many participants of our programs navigate complex identities that places barriers to receiving the services they need. The individual in this position will be able to use their lived experience, along with other training received in house as community advocate, to walk alongside clients to support them as they face these complex barriers. People who inject drugs face countless community and health barriers, including but not limited to stigma, social disparities, STI, HIV, Hepatitis C, and possible overdose. BLM Paterson program utilizes a harm reduction approach to decrease negative consequences of drug use, through education, outreach, and advocacy. On a yearly basis, we reach over 500 out of treatment individuals who inject drugs, providing access to the tools they need to stay healthy and to stay alive. This position would focus their work with people who actively use substances to engage them in staying healthy and alive. Responsibilities • Active engagement with people who use substances and individuals who are living with, or at risk for HIV using a collaborative, person-centered approach grounded in harm reduction, trauma- informed practice and healing based practices., • Distribute and recover harm reduction supplies, and provide education and support on safer drug use, safer sex, HIV, hepatitis C, and STIs., • Conduct street-level outreach activities to people who inject drugs in areas or neighborhoods identified as high-risk or high-need, • Work one-on-one with participants to set goals in achieving any positive change as they define it for themselves, • Assist in creating a supportive environment in which Recovery is an individually defined concept, and all paths towards it are encouraged. Share personal recovery journey as needed., • Facilitate individual and group sessions on an on-going and as needed basis., • Identify participants in need and provide appropriate referrals, including assisting participants with accessing support services such as substance use treatment, homeless shelters, syringe exchange, OD prevention and Naloxone, PrEP, treatment for HIV, HCV, and STIs, and other services as needed, • Identify service providers working with populations at risk for overdose., • Develop and maintain partnerships with local service providers to reach focus population., • Maintain a presence at community events reaching focus populations., • Work through existing opioid using networks to increase awareness and utilization harm reduction services., • Identify locations to provide on demand overdose prevention and response trainings., • Provide service delivery in line with BLM Paterson policy and procedure., • Correctly fill out all requisite paperwork, and accurately track program data., • Recommend program improvements, and innovative strategies to reach focus populations as needed., • Coordinate and implement all program activities as per scope of work and timeline., • Link newly diagnosed individuals to care services, including case management and doctor appointments, as well as helping with access to health insurance., • Assist with outreach and HIV testing efforts., • Attend specialized training specific to program design and implementation, and behavior change theory application., • Assist in achieving agency goals and additional responsibilities as needed. Qualifications: • Lived experience as an individual who uses drugs., • Recovery Coach Certification (assistance can be provided to obtain)., • Ability to work effectively with humans of diverse gender identities, races ,ethnicities ,ages, sexual orientations, and drug use patterns, in a multicultural environment. This is a critical component to the agency and the work that is done in the community., • Willingness to work non-traditional hours(nights and weekends)., • Must be able to work independently as well as in a team environment., • Must demonstrate sound judgment, initiative and discretionary abilities., • HIV/HCV testing certification obtained within 6 months of hire., • Must possess reliable transportation. Critical Qualities • Confidentiality-capable of maintaining the highest degree of confidentiality with regard to client and organizational information., • Person Centered-capable of working with individuals to identify need sand priorities, and facilitate any positive change as a client defines that for themselves. • Motivated-capable of taking the initiative and following a project through to completion., • Organized- capable of prioritizing needs, goals and objectives. Capable of maintaining all required information to achieve goals and priorities., • Problem Solver-capable of thinking on the spot to resolve problem situations as they arise. Able to assess relevant information, identify a range of options, and make recommendations for resolution of problem situations. 10 AM until 5PM & room for some non traditional hours

Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in West Caldwell, NJ, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in West Caldwell, NJ! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities • Handle patient scheduling, appointments, multi-phone line, • Gather new patient data; keep track of all patient referrals, • Disseminate information to patients; act as a go-between for patients and physicians, • Send and keep a log of all reports sent to doctors, • Collect all payments; insurance verification, • Collect/open mail; distribute mail to proper areas/people, • Send benefits paperwork to billing companies, • Handle all scheduling and ensuing communication, • Answer phones, act as a patient liaison, answer any questions from potential or current patients, • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations, • Collect new patient intake information; track all clinic referrals, • Fax reports to physicians; keep a log of incoming reports, • Verify Insurance and track insurance-covered visits; take copayments, • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company, • Communicate with the office manager and clinicians about scheduling/patient arrival, • Monitor marketing campaigns and schedule appointments from leads generated, • Work on credentialing new clinical staff with Medicare and various insurance providers, • Develop and update content on social media outlets, • Update marketing content and provide regular feedback to marketing campaign providers, • Other administrative tasks as neededRequired Skills, • High school diploma, GED certificate or equivalent, • Valid driver's license and reliable transportation, • Great communicator and multitasker, detail-oriented, • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain, • Up-to-date DL and a dependable vehicle, • Experience with social media marketing, • EMR authorization and verification experience, • Medical reimbursements/billing, • Managing patient appointments and billing, • Managing marketing campaigns, • Processing medical credentialing