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Job Description Job Description: Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role. Job Type: Full-time Pay: $21.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: • Health, Dental and Vision Benefits, • Weekly Mystery Shopper bonus plan, • 401K retirement plan, • Generous Paid Time Off, • Company sponsored Life Insurance + STD and LTD offerings, • Child Bonding Leave, • The Pret Academy, which supports the training and development for our wonderful people, • Quarterly nationwide team events, • Free breakfast and lunch when working – including generous discounts when you’re not, • Transit program, FSA and HSAs available, • A friendly, fun, and fast paced environment with passionate teams to work with, • Pet Insurance Shift: 8 hour shift Required: A Valid NYC Food Handler Card and at least one year of Restaurant Leader/Supervisor experience. About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job Description Job Description: Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role. Job Type: Full-time Pay: $21.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: • Health, Dental and Vision Benefits, • Weekly Mystery Shopper bonus plan, • 401K retirement plan, • Generous Paid Time Off, • Company sponsored Life Insurance + STD and LTD offerings, • Child Bonding Leave, • The Pret Academy, which supports the training and development for our wonderful people, • Quarterly nationwide team events, • Free breakfast and lunch when working – including generous discounts when you’re not, • Transit program, FSA and HSAs available, • A friendly, fun, and fast paced environment with passionate teams to work with, • Pet Insurance Shift: 8 hour shift Required: A Valid NYC Food Handler Card and at least one year of Restaurant Leader/Supervisor experience. About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job Description Job Description: Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role. Job Type: Full-time Pay: $21.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: • Health, Dental and Vision Benefits, • Weekly Mystery Shopper bonus plan, • 401K retirement plan, • Generous Paid Time Off, • Company sponsored Life Insurance + STD and LTD offerings, • Child Bonding Leave, • The Pret Academy, which supports the training and development for our wonderful people, • Quarterly nationwide team events, • Free breakfast and lunch when working – including generous discounts when you’re not, • Transit program, FSA and HSAs available, • A friendly, fun, and fast paced environment with passionate teams to work with, • Pet Insurance Shift: 8 hour shift Required: A Valid NYC Food Handler Card and at least one year of Restaurant Leader/Supervisor experience. About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job Description Job Description: Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role. Job Type: Full-time Pay: $21.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: • Health, Dental and Vision Benefits, • Weekly Mystery Shopper bonus plan, • 401K retirement plan, • Generous Paid Time Off, • Company sponsored Life Insurance + STD and LTD offerings, • Child Bonding Leave, • The Pret Academy, which supports the training and development for our wonderful people, • Quarterly nationwide team events, • Free breakfast and lunch when working – including generous discounts when you’re not, • Transit program, FSA and HSAs available, • A friendly, fun, and fast paced environment with passionate teams to work with, • Pet Insurance Shift: 8 hour shift Required: A Valid NYC Food Handler Card and at least one year of Restaurant Leader/Supervisor experience. About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job Description Job Description: Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role. Job Type: Full-time Pay: $21.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: • Health, Dental and Vision Benefits, • Weekly Mystery Shopper bonus plan, • 401K retirement plan, • Generous Paid Time Off, • Company sponsored Life Insurance + STD and LTD offerings, • Child Bonding Leave, • The Pret Academy, which supports the training and development for our wonderful people, • Quarterly nationwide team events, • Free breakfast and lunch when working – including generous discounts when you’re not, • Transit program, FSA and HSAs available, • A friendly, fun, and fast paced environment with passionate teams to work with, • Pet Insurance Shift: 8 hour shift Required: A Valid NYC Food Handler Card and at least one year of Restaurant Leader/Supervisor experience. About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job Description Job Description: Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role. Job Type: Full-time Pay: $21.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: • Health, Dental and Vision Benefits, • Weekly Mystery Shopper bonus plan, • 401K retirement plan, • Generous Paid Time Off, • Company sponsored Life Insurance + STD and LTD offerings, • Child Bonding Leave, • The Pret Academy, which supports the training and development for our wonderful people, • Quarterly nationwide team events, • Free breakfast and lunch when working – including generous discounts when you’re not, • Transit program, FSA and HSAs available, • A friendly, fun, and fast paced environment with passionate teams to work with, • Pet Insurance Shift: 8 hour shift Required: A Valid NYC Food Handler Card and at least one year of Restaurant Leader/Supervisor experience. About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job Description Job Description: Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role. Job Type: Full-time Pay: $21.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: • Health, Dental and Vision Benefits, • Weekly Mystery Shopper bonus plan, • 401K retirement plan, • Generous Paid Time Off, • Company sponsored Life Insurance + STD and LTD offerings, • Child Bonding Leave, • The Pret Academy, which supports the training and development for our wonderful people, • Quarterly nationwide team events, • Free breakfast and lunch when working – including generous discounts when you’re not, • Transit program, FSA and HSAs available, • A friendly, fun, and fast paced environment with passionate teams to work with, • Pet Insurance Shift: 8 hour shift Required: A Valid NYC Food Handler Card and at least one year of Restaurant Leader/Supervisor experience. About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job Description Job Description: Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role. Job Type: Full-time Pay: $21.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: • Health, Dental and Vision Benefits, • Weekly Mystery Shopper bonus plan, • 401K retirement plan, • Generous Paid Time Off, • Company sponsored Life Insurance + STD and LTD offerings, • Child Bonding Leave, • The Pret Academy, which supports the training and development for our wonderful people, • Quarterly nationwide team events, • Free breakfast and lunch when working – including generous discounts when you’re not, • Transit program, FSA and HSAs available, • A friendly, fun, and fast paced environment with passionate teams to work with, • Pet Insurance Shift: 8 hour shift Required: A Valid NYC Food Handler Card and at least one year of Restaurant Leader/Supervisor experience. About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job Description Job Description: Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role. Job Type: Full-time Pay: $21.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: • Health, Dental and Vision Benefits, • Weekly Mystery Shopper bonus plan, • 401K retirement plan, • Generous Paid Time Off, • Company sponsored Life Insurance + STD and LTD offerings, • Child Bonding Leave, • The Pret Academy, which supports the training and development for our wonderful people, • Quarterly nationwide team events, • Free breakfast and lunch when working – including generous discounts when you’re not, • Transit program, FSA and HSAs available, • A friendly, fun, and fast paced environment with passionate teams to work with, • Pet Insurance Shift: 8 hour shift Required: A Valid NYC Food Handler Card and at least one year of Restaurant Leader/Supervisor experience. About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job Description Job Description: Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation. Our Leaders take pride in leading our team and being the gatekeepers of safety and standards. People at Pret work hard, have fun, learn a lot and really grow. Everything we do as a business is built on the enthusiasm and professionalism of our leaders. At Pret, we have a dedicated Academy that ensures the right training, development and support of our wonderful people. There are opportunities for our Leaders to progress towards an Assistant Manager role. Job Type: Full-time Pay: $21.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: • Health, Dental and Vision Benefits, • Weekly Mystery Shopper bonus plan, • 401K retirement plan, • Generous Paid Time Off, • Company sponsored Life Insurance + STD and LTD offerings, • Child Bonding Leave, • The Pret Academy, which supports the training and development for our wonderful people, • Quarterly nationwide team events, • Free breakfast and lunch when working – including generous discounts when you’re not, • Transit program, FSA and HSAs available, • A friendly, fun, and fast paced environment with passionate teams to work with, • Pet Insurance Shift: 8 hour shift Required: A Valid NYC Food Handler Card and at least one year of Restaurant Leader/Supervisor experience. About Us: Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job DescriptionOur Company/Job Summary Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company. The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees. Scope of Responsibilities Store Management • Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response, • Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism, • Effectively prioritizes daily store activities under the direction of the general manager, • Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed, • Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves, • Upholds the values of exemplary customer service by modeling behavior and leadership, • Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service, • Responds in a timely manner to all escalated customer service issues, • Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed, • Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments, • Develops Chocolateers using coaching, mentoring, and empowerment practices, • Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager, • Serves as a general resource and role model for ChocolateersSpecific Knowledge and Skills, • Clear, professional, and effective oral and written communication, • Team-building skills of empathy, rapport-building, delegation, and empowerment, • Ability to manage time effectively and be self-directed under minimal supervision, • Ability to conduct evidence-based business forecasting for sales and resource needs, • Familiarity with point of sale systems, such as MICROS, • High school diploma or GED preferred, • Rare to Occasional ability to lift and carry up to 50 pounds, • Ability to travel to various locations across the country Pay Rate: $23.00/hr + Tips! Powered by JazzHR 4jnpZHezgG

Job Description About Us: At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button. Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy. We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation. Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it. Job Summary: We are currently seeking an enthusiastic and customer-centric Account Manager to join our team in New York City, NY . This blended role will allow you to pursue quality customer relationships in tandem with installation and launch of the program. You will be responsible for managing our combination of accounts spread across food service, enterprise, quick service, and small business accounts, ensuring customer satisfaction, preventing churn and driving drink sales. Your performance will be primarily measured by machine uptime and the volume of drink sales. Key Responsibilities: • Ownership: Take responsibility for driving real growth in sales and profit. Your success hinges on the program’s account health: operating efficiency, inventory management, marketing collateral, front line training and recognition., • Build the relationship: Connect and coach front lines teams to drive beverage sales. Communicate with managers to reinforce standards and manage inventory. Collaborate with owners on profitability and waste tracking., • Create buy-in: for the product vision both internally and with key external partners. Communicate the reasons why we offer the products we have and the importance of the DrinkBot standard operating procedures., • Raise the bar: Continuous process, product and people improvement. Your individual background and experience brings a diverse viewpoint to the team. You’ll have the opportunity to chart your own path and contribute at a high level in every aspect of our business., • Operational excellence: Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations. Provide level 1.5 technical support, resolving escalations beyond basic troubleshooting but before field service intervention. Utilize the routing-based application to optimize daily tasks and ensure effective service delivery., • Great teammate: Whether you’re working with your Account Manager peers or cross-functional home office departments, you’re a go-to-member of the team. In this role you’ll work with a team that is committed to one common goal: Selling more craft beverages!, • Operational advocate: Be the voice of the operator: understand their needs and limitations of each business model, identify and eliminate barriers to success. Maintain machine health and cleanliness. You are the one stop shop owning the level 1.5 repairs as well as installing the machine. The program at the operational level starts and grows with you leading the team., • Solutions consultant: Overseeing menu deployment and tech stack integration, digital menu, 3PD, loyalty program, location app. Evaluate product mix performance and providing menu recommendations, • Natural communicator. Written and verbal communication catered to each audience, frontline, management and ownership. The ability to interact with and clearly present information to all levels of operations and management., • Obsessed with organization, with superior time management; The ability to work from anywhere over slack, email, cell phone and video calls, with all levels of leadership., • Stay in the know: Advanced knowledge of the full life cycle of product development; Equally comfortable with big picture strategic planning and the details of tactical execution and have no trouble switching between macro and micro views. Minimum Qualifications: • High school diploma required., • Must reside in the New York City metropolitan area., • Dual language preferred: English and Mandarin., • 2-5 years of experience in a technical support, service operations, account management or field service role. Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred, • Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations., • The ability to adapt to fast changing environments., • Familiarity with Business travel, Slack, Salesforce, and ClickUp., • Ability to travel regionally as required to support assigned accounts., • Collaborate with the sales team to identify upselling and cross-selling opportunities within existing accounts., • Implement measures to reduce churn rate and retain existing accounts., • Regularly update clients on the latest products and services or advice on menu to increase drink sales., • Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets., • Knowledge of the restaurant industry, including trends, challenges, and best practices., • Ability to work independently and as part of a team. Salary: $75,000 - 80,000 Benefits: • Fully company-paid Medical and 99% company-paid Dental and Vision Insurance, • 15 PTO days, 7 sick days, and 14 holidays, • Wellness Benefits, • Cell Phone and Internet reimbursement, • 401K, • Access to local NYC Office, • OTE: Commission Bonus