Front Desk Receptionist (MA)
18 days ago
San Bernardino
Job Description Position Summary The Medical Assistant/Receptionist supports clinic operations by providing both front-desk administrative services and back-office clinical assistance (based on clinic needs). This position ensures high-quality, patient-centered care consistent with FQHC standards. Essential Duties & Responsibilities Front Desk / Administrative Duties * Greet patients warmly and provide excellent customer service in person and by phone. * Register patients, verify eligibility, update demographics, and maintain accurate health records in the EHR system. * Schedule, confirm, and manage patient appointments, including same-day/urgent slots. * Collect co-pays, balances, and sliding-fee payments; provide receipts and balance daily cash drawer. * Manage patient check-in/checkout workflow and coordinate referrals and follow-up services. * Maintain waiting room cleanliness, organization, and compliance with clinic policies. * Respond to patient inquiries and route messages to clinical staff as appropriate. * Protect patient privacy and maintain HIPAA compliance at all times. * Assist patients with portal registration and basic technology support. * Provide backup coverage for other front-office roles when needed. Clinical / Back Office Duties * Room patients to exam rooms; record accurate vital signs, height/weight, and pain assessments. * Properly document patient information in the EHR system. * Conduct medical histories, medication reconciliation, and confirm allergies. * Perform point-of-care testing (glucometer, urine dipstick, rapid strep, Hgb, etc.). * Assist Provider with procedures (pelvic exams, wound care, EKGs, injections). * Administer/log vaccines and medications per provider orders and standing protocols. * Perform phlebotomy, specimen labeling, and lab preparation/processing. * Maintain exam room cleanliness, restock supplies, and follow infection control protocols. * Support telehealth visits (patient setup, vitals). * Monitor and report abnormal findings to the provider. Compliance & Safety * Maintain compliance with HIPAA, OSHA, CLIA, and FQHC policies. * Follow protocols for infection control, safety, and emergency procedures. * Participate in mandatory training, audits, and continuing education. Required Skills & Qualifications * Completion of MA training program * Experience with EHR systems * Strong communication skills; ability to work with diverse and underserved populations. * BLS certification * Bilingual ability (preferred) Optional/Expanded Duties * Outreach calls for chronic care and preventive care reminders. * Assist with community events: vaccines, health fairs, screenings. * Support care teams in behavioral health integration * Scribing for providers during visits. Required Qualifications * High school diploma or GED * Completion of MA training program * Experience with EHR systems * Strong communication skills; ability to work with diverse and underserved populations. * BLS certification Experience working in an FQHC, community health center, or primary care setting. * Bilingual proficiency (e.g., Spanish/English or other languages commonly spoken by patient population). * Understanding of trauma-informed care, patient engagement strategies, and health equity principles. Core Competencies * Compassionate, patient-centered approach. * Ability to work with diverse and underserved populations. * Strong attention to detail and documentation accuracy. * Professionalism, reliability, and teamwork. Optional/Expanded Duties * Outreach calls for chronic care and preventive care reminders. * Assist with community events: vaccines, health fairs, screenings. * Support care teams in behavioral health integration * Scribing for providers during visits. Physical Requirements * Ability to stand or walk for extended periods. * Ability to lift up to 50 lbs occasionally. * Use of standard clinical equipment and PPE.