Medical Receptionist II
hace 2 días
San Bernardino
Job Description Medical Receptionist Duties and Responsibilities A medical receptionist: • Welcome and greet patients, vendors, pharmaceutical representatives, and other visitors that walk thru doors/medical office., • Check patients in on Athena upon arrival., • Verification of patients’ information (phone number, address, insurance, PCP), • Scan insurance card (Must be done yearly in January), • Scan patient Identification card, Driver’s License, • Collection of co-payments and any past due balances., • Distribute any forms that are required for patients to fill out. Verify all forms to ensure that all required fields are completed appropriately., • Responsible for answering all incoming calls., • Field all phone calls that arrive to the appropriate staff transfer to voice mail or send message via Athena create a case., • Utilize our medical office software to schedule new and follow-up appointments for our patients. (No patient should leave office without an appointment)., • Print and give all orders and labs to patient required by provider prior to next appointment., • Re-schedule patients for providers cancelations., • Answer patient questions and aid with directions when necessary., • Respond to emails daily that arrive using NNA e-mail communication system., • Register new patients and update necessary records and scan on Athena. (New records and authorizations), • Process bills, invoices, and patient payments in office. Create a batch/Deposit slip daily and balance at the end of each day., • Reconcile all providers schedule at the end of each day., • Maintain confidentiality of all patient records., • Manage inventory of necessary office supplies and coordinate reordering by notifying Regional Manager., • Ensure that the waiting room environment remains quiet, calm, and welcoming., • Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner., • Confirm all new patient appointments 3 days prior to appointment., • Update all required logs., • Call and schedule loss to follow up patients accordingly to policy., • Check Athena inboxes, faxes, label all documents and distribute., • Fax all requested lab orders if requested by patient., • Answer patient’s portal messages that apply to front desk., • Schedule hospital follow up appointments within 2 weeks of hospital discharge., • Check voicemails throughout the day and respond., • Respond to all patient voice mails within 24 hours., • Drop complete billing claims at the end of each day. Knowledge: • Job knowledge, • Computer skills (advance typing), • Phone technique experience answering multiple phone lines, • Scanning, downloading, filing, E-fax, faxing., • Registering new patients., • Insurances HMO/PPO/Medical/Managed Care, • Verification of Benefits Required: • 1-year Medical Receptionist experience required, • EMR experience, • Bilingual required Skills: • Excellent Communications skills frequent interaction with patients, medical professionals, and supervisors., • Problem solving skills and problem-solving skills and personable., • Ability to handle a fast-paced environment and prioritize task based on importance., • Familiar with Microsoft and desktop publishing software, • Customer service The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting, walking, bending, standing, twisting, lifting to 20 lbs.