Project Administrator
25 days ago
Valencia
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Training & development Primary Responsibilities FNOL Intake, Customer Service, and Dispatch • Promptly receive, screen, and enter all lead calls and job referrals (FNOLs) into relevant systems with complete, accurate details., • Answer phones, route inquiries, and greet visitors in a professional manner; resolve routine issues and escalate as needed., • Dispatch and track leads/referrals to the appropriate operational teams to ensure rapid response and clear handoffs., • Monitor logistical progress of referrals and active jobs to meet customer expectations and program requirements.WIP Management, Scheduling, and Coordination, • Maintain an accurate, up-to-date WIP board for all active leads and projects., • Collaborate with RMs and CMs to coordinate the daily production schedule and on-call schedule; confirm resources, sequencing, and timing., • Review WIP trends to identify bottlenecks or gaps; surface issues early and recommend practical fixes.Job File Documentation, Estimating Support, and Compliance, • Communicate daily with RMs, RSs and CMs to ensure all required documentation is captured on site at point of task (photos, readings, notes, signatures)., • Verify estimates based on documented scope and photos; verify that all work performed is captured for billing., • Audit job files daily for accuracy and completeness against internal SOPs and program requirements., • Complete job file reports for all assigned projects., • Review timestamps and other datapoints to ensure accurate reporting and KPMs., • Prepare files for final upload and audit; perform internal audits to confirm estimate, scope, and file compliance., • Monitor and ensure all client/program requirements are followed; maintain timely internal and external communications.Close-Out and Invoicing Support, • Execute all job close-out activities, including documentation checks, status updates, and tasking to the billing/accounting team., • Coordinate with accounting to support accurate, timely invoicing and resolve documentation questions quickly.General Office Duties, • Maintain organized digital and physical records; perform light filing as needed., • Assist other departments as assigned to meet business needs.Education And Experience Requirements, • High school diploma or GED required., • Prior receptionist/office, dispatch, or estimating experience preferred., • Exceptional customer service, strong administrative skills, and clear verbal and written communication required., • Proficiency with common office software and digital tools; strong general tech skills, ability to learn industry platforms quickly., • Experience in restoration, construction, or insurance is a plus. (Familiarity with estimating and job-management systems preferred.)Physical And Work Environment Requirements, • Office-based, largely sedentary role. Occasional filing and lifting of file boxes; may require opening cabinets and using a step stool.Normal Working Hours, Additional Hours, And Travel, • Full-time, MondayFriday, start time at 7:30am (just prior to business open), concluding at 5:30pm (just after business close), • Longer or flexible hours may be required based on business needs. Minimal travel.