Cleaning and Restoration Service Supervisor
1 day ago
Valencia
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Training & development Customer Relations & Quality Assurance • Serve as the primary on-site customer contact, maintaining a professional appearance and demeanor., • Clearly explain the restoration process, inspection findings, and documentation to customers., • Conduct quality control inspections; take corrective measures as necessary., • Perform walk-throughs and obtain customer signatures on Certificates of Satisfaction., • Coordinate and perform production processes per work orders and schedules., • Lead job site activities, including staging, demolition, extraction, drying, and cleaning., • Perform initial inspections, determine scope of work, drying goals, and assess salvageability., • Monitor drying conditions, adjust equipment, and document progress., • Use equipment efficiently and ensure proper handling and protection of jobsite materials., • Make decisions in the field to adjust project execution based on changing conditions.Team Leadership & Crew Supervision, • Communicate clear expectations to production technicians and supervise daily activities., • Direct crew setup, cleanup, and task delegation for each phase of work., • Coach and train technicians on proper mitigation and remediation techniques., • Identify skill gaps and provide feedback to management for technician development.Safety & Compliance, • Identify jobsite hazards and implement safety controls for both occupants and workers., • Ensure crew adherence to SERVPRO safety policies and applicable OSHA standards., • Enforce use of proper PPE and safety procedures throughout the job cycle.Documentation & Reporting, • Accurately document the scope of work, measurements, photos, and job diaries., • Monitor and log drying progress using industry-standard tools and methods., • Maintain detailed and compliant job files to support service delivery and billing.Asset & Resource Management, • Manage labor and consumable usage efficiently to control project costs., • Ensure equipment and tools are cleaned, maintained, and stored properly., • Perform assigned vehicle and equipment maintenance on daily, weekly, and monthly schedules., • Continue developing expertise in restoration procedures, tools, products, and standards., • Communicate effectively with managers and office staff regarding project status and concerns., • High school diploma or GED required., • Minimum of 1 year experience in restoration, cleaning, or construction required., • Supervisory experience preferred., • IICRC certification(s) preferred., • Strong written and verbal communication skills.Physical and Work Environment Requirements, • Regularly lift 50 pounds independently; occasionally up to 100 pounds with assistance., • Stand, walk, climb ladders, and work overhead for extended periods., • Work in confined spaces such as attics and crawlspaces., • Perform repetitive motions such as pushing, pulling, lifting, and carrying., • Tolerate exposure to noise, dust, chemicals, fumes, and varying environmental conditions., • MondayFriday, 7:30 a.m.5:00 p.m. with frequent overtime, nights, and weekends.