Customer Service Representative
29 days ago
Clifton
Job DescriptionBenefits: • 401(k), • Free uniforms, • Paid time off, • Training & development Were looking for a Customer Service Representative to join our Customer Support Team at KUCHT Appliances. This role focuses on handling customer inquiries via phone and email, managing service cases, and coordinating internally to ensure proper follow-up and resolution. Full KUCHT training will be provided. Responsibilities • Handle customer inquiries via phone and email in a professional and empathetic manner., • Open, track, and update service cases accurately in our system., • Coordinate service requests with technicians, scheduling, and internal departments., • Follow up on open cases to ensure timely resolution and clear communication with customers., • Document all interactions, actions, and updates clearly and consistently., • Escalate complex or sensitive cases when needed., • Support internal teams by providing case visibility and status updates.Qualifications, • Previous experience in customer service or support roles preferred., • Strong communication skills in English (written and spoken); Spanish bilingual is a plus., • Comfortable using computers and online tools (CRM systems, Google Workspace, spreadsheets)., • Highly organized, detail-oriented, and able to manage multiple cases simultaneously., • Calm and professional when handling frustrated or upset customers., • Willingness to learn internal processes and systems.Benefits & Perks, • Competitive salary (based on experience), • 401(k) with company match, • Paid time off and company holidays, • Employee discounts on KUCHT products, • Full training and onboarding, • Supportive, growth-oriented team environment