
Impact Deliver exceptional customer service at each touch point, enhancing the Bank’s reputation and bottom line. Engage customers and contribute to branch and Bank success. Responsibilities • Provide outstanding customer service to customers, partners, and prospects by tailoring solutions and fulfilling needs., • Process all paying and receiving transactions accurately and timely, including cash vault activities., • Comply with internal policies, procedures, and regulatory requirements., • Support branch growth goals and business development plans. Essential Functions 1. Greet customers proactively and provide a one-stop service experience., 2. Identify customer needs and offer appropriate bank products and solutions., 3. Promote and sell Ponce products and services such as deposits, loans, and cash management., 4. Respond to customer inquiries and act as a liaison with other departments to ensure satisfaction., 5. Onboard new customers, open accounts, and complete all related documentation., 6. Complete transactions using traditional and alternative channels, such as smart ATMs and teller stations., 7. Process wire transfers and promote self-service options to enhance experiences., 8. Coordinate customer calls and follow-up meetings to provide value-added services., 9. Collaborate with other departments to provide referrals., 10. Complete assigned training on time., 11. Ensure compliance with all policies and regulatory requirements. Ancillary Functions • Ensure adherence to Bank policies and federal/state regulations., • Provide cross-functional support to other areas where needed., • Perform supportive tasks related to essential job functions. Mandatory Training Curricula Participate in required compliance and career enhancement training. Skills • Proficient in English; Spanish required., • Strong reading, writing, grammar, and mathematical skills., • Good interpersonal and communication skills., • General knowledge of retail banking procedures and regulations., • Familiarity with banking regulations and moderate PC skills., • Self-motivated with a desire for sales., • Comfortable with technology, including smartphones and online banking. Physical Demands/Working Conditions • Ability to travel to multiple branches if needed., • Typical office environment; able to lift 25 pounds., • May require standing for long periods., • Available to work Monday to Sunday as per business needs. Education/Training High school diploma or equivalent with a business emphasis. Experience Minimum of two years of related experience required.

Title: Medical Office Receptionist. Hours: 43 hours per week / 35 hours per week. Compensation: $20 per hour (W2). Must have ability to pay taxes. Position Overview: We are seeking 2 full-time Korean and English speaking medical office secretaries to join our Ophthalmology practice. Seeking an intelligent, responsible, detail-oriented person to join our private Ophthalmology practice. No prior experience necessary. On the job training will be provided. The ideal candidate should have excellent communication skills, attention to detail, and a strong ability to multitask in several different job roles. Job roles will be decided at a later date. Possible Key Responsibilities: • Patient Interaction: Greet and check-in patients, ensuring a warm and professional first impression. Provide assistance with initial paperwork and guide patients through the check-in process., • Customer Service: Address patient inquiries and concerns, both in person and over the phone, in a professional and empathetic manner. Facilitate communication between patients and medical staff, ensuring clarity and satisfaction., • Appointment Scheduling: Efficiently manage the scheduling of patient appointments, coordinating with medical staff to optimize the practice’s schedule and accommodate patient needs., • Records Management: Maintain accurate and up-to-date patient and medical records, ensuring confidentiality and compliance with HIPAA regulations. Manage electronic and physical files, organizing them for easy access and retrieval., • Administrative Support: Provide general administrative support to office staff, including filing, data entry, and managing office supplies. Assist in various clerical tasks to ensure the smooth operation of the office., • Check patient’s insurance eligibility, prior authorization and referrals online., • Review, send and start prior authorization for medications online., • Responsible to book eye surgeries and to carefully follow thru to its completion., • Help with medical billing inquires and completion of daily medical billing needs. Qualifications: • High school diploma or equivalent., • Prior experience in a medical office or customer service role is preferred., • Strong interpersonal and communication skills., • Ability to work independently and as part of a team., • Proficiency in basic computer skills, including basic familiarity with scheduling software and electronic medical records (EMR) systems., • Detail-oriented with strong organizational skills. Benefits: • 40 hours Personal Time Off, • 2 weeks vacation time after full 1 year employment., • Friendly and kind office environment.