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Job Description PYRAMID Business Systems, a locally owned and fully insured IT consulting, support, and security firm located in Binghamton, NY, with a history spanning 35 years, is currently seeking an experienced network engineer. The ideal candidate will possess a robust network competency and hold industry-recognized certifications. PYRAMID offers a competitive salary and benefits package, commensurate with experience and certifications. Job Summary: The primary responsibility of this role is to assist in the design, implementation, maintenance, and support of technology environments for both SMB and enterprise clients. This encompasses a diverse range of technologies including Windows, Hyper-V, VMware, Storage solutions, Active Directory, O365, and development support for systems and applications infrastructure. The candidate should be proficient in managing all phases of server and desktop processing/operating systems, capable of handling complex problems across multiple technology platforms. Duties/Responsibilities/ Essential functions: • Administering Windows servers and maintaining Microsoft Active Directory configurations., • Supporting and managing all O365 related products., • Designing and managing application interfaces and dependencies., • Providing architectural design and support for various application platforms., • Developing and maintaining comprehensive platform network documentation., • Offering tier 3 troubleshooting support as necessary., • Implementing and configuring new servers, workstations, printers, firewalls, switches, wireless access points, group policies, etc., • Diagnosing, troubleshooting, and resolving hardware, software, and network infrastructure issues., • Executing network security measures to safeguard client environments., • Researching and evaluating new technologies to meet client IT requirements. Experience (5+ years): • Advanced triage and troubleshooting capabilities, • Comprehensive understanding of network concepts, • Expertise in network administration, including layer 3 switching, firewalls, and wireless networks, • In-depth knowledge of network and application security, • Proficiency in Active Directory, • Extensive experience with Windows Servers, • Competence in VPN and remote connectivity, • Advanced knowledge of Microsoft technologies such as Azure, Microsoft 365, Microsoft Entra ID/AADDS, Active Directory Domain Services, Windows 11, Windows Server 2025+, DHCP, and DNS, • Availability to work nights and weekends as required for project completion or issue resolution, • Strong project management skills, • Experience with managing technology, • Exceptional problem-solving and troubleshooting abilities, • Professional and effective communication skills, • Ability to work as part of a team, • Possession of reliable transportation and valid driver's license, • Prior experience in service desk or technical support roles is required, • High level of diplomacy and strong interpersonal skills, • Customer service-oriented mindset, • High school diploma or equivalent; Bachelor’s degree; or a combination of education and experience that provides the knowledge, skills, and abilities perform required duties effectively, • Experience in network administration Pay: From $25.00 per hour Benefits: • 401(k), • Health insurance, • Bonus opportunities, • Hourly pay, • Endicott, NY: Relocate before starting work (Preferred) Work Location: In person

Job Description Director of Operations - Circle K Division Location: Binghamton, NY (Remote with extensive field travel) Reports To: COO/CFO Compensation: $120,000 base + 15% monthly bonus target ($18,000 annually) + $2,000 per new store opening bonus Benefits: Car allowance ($8,000/year), EZPass & Gas Card, Medical/Dental/Vision, 401(K), Paid Vacation About The Opportunity Join an ambitious and growing restaurant and hospitality group as they expand into the convenience store and fuel operations sector. As the founding Director of Operations for the Circle K Division, you'll have the unique opportunity to build a new division from the ground up, establishing operational standards, developing teams, and leading the expansion across multiple markets in New York State. This is a highly entrepreneurial role perfect for an experienced convenience store and fuel operations leader who wants to make a significant impact. You'll report directly to the COO/CFO and have autonomy to shape the culture, operations, and success of this exciting new venture. Position Overview As Director of Operations, you will be responsible for ensuring the successful operation and growth of the Circle K Division. This role is accountable for driving results, building and sustaining a high-performance culture, and developing strong leadership within the operations team. You will oversee day-to-day operations, ensure compliance with company standards, and execute strategies to maximize profitability, operational excellence, and customer satisfaction. This is a highly hands-on position requiring consistent field engagement. Initially, you will serve as the Super General Manager for the first Circle K location in Binghamton, NY, responsible for day-to-day store management until a General Manager replacement is hired and fully trained. You will be expected to be in the field at least four (4) days per week and work one (1) administrative day while the initial operation is open. Once the second location is operational, you will transition to a 1-4 schedule (one administrative day, four field days) with flexibility based on business needs. Travel will be required to new development sites to maintain a boots-on-the-ground presence and support successful store launches. Key Responsibilities Operational Leadership • Oversee overall success of all Circle K convenience store and fuel operations locations, • Serve as Super GM for the initial Binghamton store, managing day-to-day operations until a replacement GM is hired and trained, • Ensure operational compliance with all company policies, procedures, and governmental regulations, • Maintain safe, secure, and compliant environments for guests, team members, and company assets, • Prepare annual budgets, sales forecasts, and marketing plans to achieve targeted operating results, • Analyze financial performance to drive revenue growth, profitability, and maximum return on investment, • Develop and oversee fuel programs and strategies to achieve targeted margins in local marketplaces, • Support the opening of new Circle K locations across New York State, • Travel to development sites to gain market familiarity and ensure successful launches, • Leverage technology platforms and distribution channels to expand market share, • Provide leadership and direction to Store Managers, assisting with recruiting, selection, and onboarding, • Recruit, train, and retain associates to minimize turnover and develop future leaders, • Create and implement programs that enhance team member engagement and strengthen company culture, • Build a high-performance culture aligned with brand service standards, • Build and maintain strong vendor relationships, evaluating performance and ensuring service quality, • Partner with Circle K corporate leadership on training, compliance, and operational best practices Experience • Minimum 5 years of retail management experience in convenience store or fuel operations (required), • Experience with travel centers (Pilot Flying J, Love's, TA/Petro) or convenience store chains (Circle K, 7-Eleven, Wawa, Sheetz, Speedway) strongly preferred, • Proven track record managing multi-million-dollar operations with P&L responsibility, • Experience opening new stores or locations is a major plus, • Strong understanding of fuel operations including pricing, margins, delivery schedules, and regulatory compliance, • Demonstrated leadership ability with excellent communication, organizational, and customer service skills, • Proficient in Microsoft Word, Excel, and PowerPoint, • Strong analytical and mathematical skills for budgeting and P&L management, • Ability to manage guest expectations and maintain service excellence, • Ability to work collaboratively within a team and accept feedback constructively, • Entrepreneurial mindset with passion for building something from the ground up, • Hands-on operator who leads by example, • Adaptable to changing demands and able to assume new responsibilities, • Commitment to excellence and continuous improvement, • Valid driver's license required, • Must be able to work nights, weekends, and holidays as required, • Based in or willing to relocate to Upstate New York (Binghamton area preferred), • Must complete and pass Circle K MSO Certified Trainer Program at designated Circle K store operation in NY State, • Ability to lift, move, carry, push, or pull up to 50 pounds, • Ability to stand or walk for 5-8 hours per shift, • Frequent use of arms, wrists, and hands for extended periods, • Ability to bend, twist, stoop, and reach overhead or below the knees Competitive Compensation Package • Base Salary: $120,000, • Monthly Bonus Program: 15% target, equivalent to $18,000 annually based on performance metrics, • New Store Opening Bonus: $2,000 per location opening, • Car Allowance: $8,000 per year (paid through payroll), • Medical, Dental, Vision Insurance, • Life Insurance & Disability coverage, • 401(K) retirement plan, • Teammate Assistance Fund, • Opportunity to build and lead a new division from the ground up, • Direct partnership with senior leadership (COO/CFO), • Autonomy to shape culture, operations, and team development, • Career growth potential as the division expands, • Fun, energetic work environment, • Entrepreneurial culture within an established hospitality group, • Collaborative leadership team We are an ambitious restaurant and hospitality group with multiple established locations in New York, committed to operational excellence and exceptional guest experiences. As we expand into the convenience store and fuel operations sector through our partnership with Circle K, we're seeking passionate leaders who want to be part of building something special from the ground up. Our culture is built on integrity, teamwork, and a commitment to developing our people. We believe in promoting from within, investing in training and development, and creating career paths for our team members.

Customer Service Representative (Remote Position).Part-Time: $15–$18 per hour.Full-Time: $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Representative to handle customer inquiries and provide basic support across phone, email, or chat.This r

Job DescriptionDescription: Overview: Support Service Specialists support credit union operations by monitoring various reports, using analytics and accounting information to ensure compliance, accuracy and authenticity of member account information. Receive incoming calls and provide prompt, accurate service to members, by assisting with a variety of financial transactions and cross-selling opportunities that meet the members needs The essential duties of this postion may be performed in part as assigned by manager or in totality based on the needs of the department and team coverage. Essential Functions and Responsibilities: • Receive incoming calls from members, process financial transactions on member accounts as requested by the member. Process member inquiries, complaints and issues by providing requested information, redirecting the member to the appropriate person/department or resolve the issue., • Review and respond timely to member written correspondence via online banking, email and mailed requests., • Analyze various reports daily, weekly or monthly or on assigned intervals to ensure compliance, member data security and processing accuracy. Report review may include but not limited to: Ticking Reports for ATM and debit card transactions; fraud alerts; debit card alerts; debit card re-issues; person-to-person and account-to-account reports, core account and card reports, ATM deposit reports, bill payment and picture pay reports; and remote deposit capture data., • At a minimum of twice daily, check for incoming wire transfers and process accordingly., • Process Skip Pays daily to ensure timeliness and avoid processing errors., • Review and audit eDeposit a minimum of twice daily for compliance and necessary adjustments., • Receive and post time-sensitive ACH files each morning and afternoon within specified timeframes and guidelines., • Analyze data to ensure protection from fraud: suspicious activity, transactions, adjustments and chargebacks. Assist members with the resolution process., • Achieve quarterly individual, team and business goals for new checking accounts and expense efficiency as established. Present and cross sell GHS products and services to best meet member needs; if necessary refer to the appropriate department or teammate., • Process deposit returns/chargebacks to member accounts., • Resolve problems or discrepancies concerning member accounts; if appropriate suggest other products and services to meet their needs and resolve issues. If needed, refer them to appropriate office or staff., • Process member mail deposits. Handle address change requests for host system, GHS software systems and maintain files on address changes and undeliverable mail; flag accounts for invalid address as needed., • Perform other duties as assigned Performance Measurement: Performance will be measured on tangible measurable objectives noted above and as assigned as well as demonstrated skills and behaviors. • Achievement of personal, team and business goals as established., • Will be measured on adherence and compliance with credit union procedures as outlined in GHS Internal Control Policy. This includes but is not limited to: accurate transactions and all processes and steps outlined in internal controls., • Member interactions based on observations and feedback., • Timely and successful completion of assignments and training., • Personal and professional development initiatives taken and as assigned., • Adherence to company policies, procedures and confidentiality of employee and member information., • Respond to internal and external correspondence within 24 hours. Answer telephone calls within three rings and respond to all messages within two hours. Follow through. Ownership and accountability., • Support the GHS Brand and community awareness with support of GHS initiatives on site and through volunteer activities., • Responsiveness to internal and external correspondence and inquiries. Maintain a professional work environment and business like appearance. Requirements: Knowledge, Skills and Abilities: Experience: Must have a minimum of six months previous teller, cashier or similar related work history that includes sales, customer service and cash handling skills. Previous person to person, call center or office phone experience preferred. Education: A high school education or GED is required plus the required experience is required. An Associate Degree is preferred. Interpersonal: Engaging, personable individual who is committed to providing the highest level of service to our members. This position involves contact with others inside and outside the organization and requires professionalism, courtesy, finesse, tact and diplomacy. This position requires the ability to engage and influence others by building rapport. Must demonstrate clear verbal and written communication. Knowledge of credit union product and services. Other Skills: Must be able to operate a 10-key calculator or keypad on keyboard. Computer skills to include Internet research, typing, data entry and knowledge of Microsoft Office applications. Must be quality focused, organized and have the ability to multi-task. Must have the ability to handle high call volumes and sensitive and confidential information. Must have exceptional conversational and problem solving skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is regularly required to stand or sit, use hands and arms to reach, and hands and fingers to feel. The employee is regularly required to talk, hear and communicate with members. The employee periodically stands, walk, reach, stoop, kneel, crouch or squat and use the stairs. Employees must regularly lift and/or move up to 10 pounds. Periodically lift and/or move 20 lbs. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work Environment: Employees are required to contribute to positive work environment and demonstrate the credit union brand of “The Relationship of a Lifetime” by demonstrating GHS Service Standards of customer focus with positivity, personal ownership and accountability, clear and positive communication and responsiveness. Collaboration, consistency, and respect, trust and demonstration of integrity are some of the professional behaviors regularly required. This job description is intended to be a guide and may not be all encompassing or may amend/modify as business needs change.