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Job Description: At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company. Key Responsibilities * Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies. * Perform entry-level sales and support tasks within a designated region or business area. * Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication. * Actively listen and ask questions to understand customer needs, showing empathy and respect. * Handle a variety of customer-facing duties, including: * Addressing requests to disconnect or remove services * Providing billing and pricing information * Resolving standard issues remotely or educating customers on resolution steps * Scheduling service appointments when remote resolution isn’t possible * Arranging product returns or exchanges * Managing add/change/delete requests in hosted platforms * Use effective telephone-based selling skills to: * Build rapport and identify customer issues * Offer creative solutions and explain product/service benefits * Negotiate household spend and upsell additional services * Accurately and efficiently input orders * Meet or exceed weekly and monthly sales activity goals. * Follow company-approved scripts to ensure consistent communication. * Assist with special projects as assigned. Qualifications * High School Diploma or GED * Ability to ask fact-finding questions to identify solutions aligned with customer needs * Demonstrated patience and professionalism in all customer interactions * Working knowledge of Cable One products and services * Strong communication and active listening skills * Ability to remain composed and empathetic in high-pressure situations * Ability to sit for extended periods, use hands, talk, and hear * May be required to lift up to 10 pounds Benefits Cable One values the contributions of our associates and offers an excellent benefits package, including: * Health from Day One: Medical, dental, and vision plans start immediately * Protect What Matters: Life insurance for you and your loved ones * Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days * Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one * Extra Peace of Mind: Group legal plan and identity theft protection Additional Perks * Learn & Earn: Tuition reimbursement up to $5,250 in your first year * Give Back: Participate in community support programs across the U.S. * Celebrate Wins: Recognition and awards programs highlight your achievements * Grow Your Career: Clear advancement opportunities * Team Vibes: Collaborative work environment where ideas and teamwork thrive Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Ready to make a difference and grow your career? Apply today and become a part of something bigger.

Job Description HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: How YOU will make a Difference: As an Account Manager at HMA, you are the trusted partner for both clients and brokers building strong, lasting relationships and ensuring everyone feels supported. You’ll work closely with clients who have self‑funded health plans, guiding them through the complexities and helping them maximize the value of their strategies. At the same time, you’ll manage broker relationships, keeping them aligned and empowered to deliver the best outcomes for their clients. Beyond retention and engagement, you’ll serve as the clear voice of clients and partners within the organization, making sure their needs are represented and acted on. What YOU will do: • Serve as a strategic partner with clients and brokers to build a personalized healthcare strategy, • Represent Client Success by participating in finalist meetings and implementation, • Owns preparation, delivery and execute of renewal strategy, • Build strong relationships with key stakeholders and demonstrate HMA value, • Recommend products and services relevant to client needs by reviewing data and listening to customer needs through regular touchpoints, • Regularly updates CRM to communicate client and broker activities across the organization, • Brings new insights from industry events, client and broker meetings and competitor information to supplement client success strategy Knowledge, Experience and Attributes: • BA degree in healthcare related field, communications, business administration preferred, • WA State Agents License, Life & Disability or other professional designation (e.g., CEBS, HIAA) preferred upon hire., • 3-5 years’ experience in the health insurance industry, • 3-5 years’ working directly with clients/brokers, • 3-5 years’ of account management experience, • Extensive knowledge of ERISA, Benefit Plan Management, Self-Funded Benefit Plans and Stop Loss, • Experience and comfort presenting complex healthcare information in front of various group sizes and diverse settings and audiences, • Strong written and verbal communication skills., • Ability to engage in community/ networking opportunities outside of normal business hours Compensation: The base salary range for this position in the greater Seattle area is $100,000-$110,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available. Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law. In addition, HMA provides a generous total rewards package for full-time employees that includes: • Seventeen (IC) days paid time off (individual contributors), • Eleven paid holidays, • Two paid personal and one paid volunteer day, • Company-subsidized medical, dental, vision, and prescription insurance, • Company-paid disability, life, and AD&D insurances, • Voluntary insurances, • HSA and FSA pre-tax programs, • 401(k)-retirement plan with company match, • Annual $500 wellness incentive and a $600 wellness reimbursement, • Remote work and continuing education reimbursements, • Discount program, • Parental leave At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party. We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.) HMA requires a background screen prior to employment. Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures. HMA is an Equal Opportunity Employer. For more information about HMA, visit

Job Description What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Role: This role establishes and maintains long term relationships within an assigned territory of CentralSquare clients and uses those relationships to preserve, promote and expand CentralSquare business with key client stakeholders. Positional goals include client satisfaction, client references, add on sales, and continued renewal of the client’s annual system maintenance. This role will work under moderate supervision with latitude for independent thinking and judgement. What You’ll Enjoy: • Full benefits package including medical, dental, and 401k plans, • Paid holidays and Paid Time Off (PTO) policy to ensure a solid work/life balance, • Paid time off to volunteer during company hours for qualifying nonprofit organizations, • Comprehensive parental leave, adoption assistance, and pet insurance programs, • Tuition reimbursement for approved courses • Maintain sales coverage for assigned territory. This includes selling additional add-ons and cross-sell products to CentralSquare customers., • Account Manager will be assigned a 12-month quota. Quota progress will be monitored through weekly/monthly/quarterly/annual reviews with manager., • The primary focus of the Account Manager is to promote whitespace selling of additional cross-sell products and more complex CentralSquare offerings. These product offerings would normally be over the $15k threshold., • Utilize CSVS (CentralSquare Value Selling) when working with opportunities and customers. Employee will be provided training for CSVS, but then expected to implement these tools throughout the sales cycle., • Proficient in using Sales Force and CPQ as primary repository of all communication and quotes., • Account Manager is expected to document phone calls and record emails in Sales Force., • Account Manager is expected to maintain a sales pipeline within Sales Force and keep current and accurate updates, along with close dates, stage and deal forecast data., • Secure sales in ethical manner that meets and exceeds customers’ expectations., • Engage customers through phone calls, emails, and other methods to promote additional product offerings using exceptional communication skills., • Proficient in outlook, scheduling of meetings, coordinating demo events, whether that be web or on-site. Will ask as the liaison and main point of contact in group events for your territory., • Learn and be able to explain the CentralSquare product offerings at a high level to become a trusted advisor to the customer base. This also includes the public safety industry., • Communicate with internal terms to represent customer’s needs, along with setting the correct expectation with customers during demos and engaged conversations., • Must follow CentralSquare code of ethics and sell products that are available to sell based on product and marketing communications., • Must be able to negotiate and implement contracts, sales orders, change orders and follow processes to ensure you have the correct documentation to book an order. This may involve working directly with our legal and contracts team, along with finance to ensure you have met all the required steps internally and with the customer., • Maintain CentralSquare policies on discounts and always engage appropriate management for discount approval., • If a Request for Proposal (RFP) is received in assigned territory, engage with proposals team, and provide the required documentation in timely manner. This may include proposal, assistance in gathering required documents, references, SOW, etc., • Provide friendly customer service when talking with any customer. Engage customer success or support when customer needs additional help or becomes escalated., • Engage and learn about your assigned territory. This may include knowing who your competitors are, knowing which CST products your customers use, and monitor any trends that may be happening in the assigned territory., • Performs all other duties as assigned. Requirements: -Bachelor’s Degree required in Business Administration or similar field•Minimum of 5-7 years of client-facing sales experience. (preferably software sales)•Ability to learn and adapt quickly in a fast paced work environment•Proficient in Salesforce and other MS Office products