Patient service specialist jobs in Hoboken, New Jersey - Page 2Create job alerts

Job DescriptionDescription: The Pediatric Medical Assistant is responsible for providing high quality direct patient care and assisting providers and other clinical staff with patient care and other clinical and administrative duties in a professional manner. Ability to competently and skillfully perform all clinical and clerical functions including, but not limited to: vital signs, patient interview, electronic documentation, screening tools, lab/specimen prep, point of care collection and processing, filing, processing records, answering phones, verifying insurance, scheduling appointments and processing referrals. Must provide age-appropriate care in a manner that demonstrates an understanding of the functional/developmental age of the patient served. Advocare, LLC is a partnership of the top doctors in New Jersey, Delaware and Pennsylvania, including pediatricians, family practice and specialist. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment. As a full-time Advocare employee, the following benefits are available for you and your family: Medical/prescription coverage; dental coverage; vision care; flexible spending accounts; health savings account, if applicable; voluntary hospital indemnity; voluntary term life insurance and AD voluntary short-term disability and long-term disability; critical illness, cancer, and accident insurance; group auto and homeowners insurance; commuter benefits; 401(k). Essential Functions: • Completes a broad variety of administrative tasks and clinical duties including but not limited to obtaining and recording patient medical histories, receiving and directing phone calls, ensuring successful completion of all forms, • Maintaining medical supplies inventory and performing preventive maintenance to keep the medical equipment operating, • Preparing patients for examination by performing physical tests, take vitals, reporting patient history summary, • Preparing treatment rooms for clinical examinations, • Counseling patients by transmitting physician’s orders and questions about the treatment, • Delivering attention, compassionate support, and assistance to patients and families, • Ensuring compliance with all healthcare regulations including HIPPA, OSHA, etc., • Aides staff, physicians, and other faculty as needed, • Firm grasp on medical practices, administrative processes, and organizational policies, • Strong interpersonal and communication skills, • Proficient in administrative tasks, • Must be highly organized and detail-oriented; demonstrating leadership to maintain credibility, • Familiarity with medical terminology and digital record systems, • Ability to communicate effectively and verbalize ideas, • Proven ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrates the highest level of customer/client service and response, • High school diploma or equivalent required, • One year of prior experience in a medical setting preferredRequirements:

Job Description Top Healthcare Provider Network The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. Job Summary: The Patient Services Specialist I is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service, empathy, and patience. Job Responsibilities: • Schedule appointment requests., • Communicate insurance participation, financial responsibility and time of service policy., • Obtain patients’ insurance/demographic information and register in EPIC., • Perform real-time insurance verification and interprets responses. Escalates cases for resolution as appropriate., • Participate in team discussions about complex patient scheduling needs., • Address outstanding Epic work queue accounts., • Schedule Epic referral., • General faxing, filing, and mail sorting., • Provide support and back-up coverage as needed., • High School Diploma or the equivalent required., • Minimum of 1 year of relevant experience including proficiency in medical terminology., • Excellent customer service and problem assessment skills., • Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs., • Prior high volume customer service experience in a call center environment is preferred., • Bilingual (English/Spanish) a plus.Company DescriptionAt 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive, comprehensive Benefit package to eligible employees, including Healthcare and various other benefits, including Paid Time off to promote a healthy lifestyle. We are an equal employment opportunity employer, and we adhere to all requirements of all applicable federal, state, and local civil rights laws.At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive, comprehensive Benefit package to eligible employees, including Healthcare and various other benefits, including Paid Time off to promote a healthy lifestyle.\r\n\r\nWe are an equal employment opportunity employer, and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

Job DescriptionDescription: The Medical Assistant is responsible for providing high quality direct patient care and assisting providers and other clinical staff with patient care and other clinical and administrative duties in a professional manner. Ability to competently and skillfully perform all clinical and clerical functions including, but not limited to: vital signs, patient interview, electronic documentation, screening tools, lab/specimen prep, point of care collection and processing, filing, processing records, answering phones, verifying insurance, scheduling appointments and processing referrals. Must provide age-appropriate care in a manner that demonstrates an understanding of the functional/developmental age of the patient served. Advocare, LLC is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice and specialist. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment. As a full-time and long-term Advocare employee, the following benefits are available for you and your family: Medical/prescription coverage; dental coverage; vision care; flexible spending accounts; health savings account, if applicable; voluntary hospital indemnity; voluntary term life insurance and AD voluntary short-term disability and long-term disability; critical illness, cancer, and accident insurance; group auto and homeowners insurance; commuter benefits; 401(k). Requirements: Medical Assistant Essential Functions: • Completes a broad variety of administrative tasks and clinical duties including but not limited to obtaining and recording patient medical histories, receiving, and directing phone calls, ensuring successful completion of all forms, • Maintaining medical supplies inventory and performing preventive maintenance to keep the medical equipment operating, • Preparing patients for examination by performing physical tests, take vitals, reporting patient history summary, and administering vaccines, • Preparing treatment rooms for clinical examinations, • Counseling patients by transmitting physician’s orders and questions about the treatment, • Delivering attention, compassionate support, and assistance to patients and families, • Ensuring compliance with all healthcare regulations including HIPPA, OSHA, etc., • Aides staff, physicians, and other faculty as needed, • Firm grasp on medical practices, administrative processes, and organizational policies, • Strong interpersonal and communication skills, • Proficient in administrative tasks, • Must be highly organized and detail-oriented; demonstrating leadership to maintain credibility, • Familiarity with medical terminology and digital record systems, • Ability to communicate effectively and verbalize ideas, • Proven ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrates the highest level of customer/client service and response, • High school diploma or equivalent required, • CCMA certification is a must!, • One year of prior experience in a medical setting preferred

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, California, Colorado, Illinois, Maine, New York, or Washington. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job DescriptionPreferred is hiring an onsite Bilingual Spanish Speaking HHA Onboarding Specialist! We offer weekly pay between $21.00-$22.00 an hour! Office hours Monday-Friday 9:00a.m.-5:00p.m. Preferred Home Care of New York, a Help at Home Company, is part of the nation’s leading provider of in-home personal care services. Our mission is to help individuals live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month with the dedication of 50,000 compassionate caregivers in 12 states. Are you passionate about helping others succeed while ensuring high standards in healthcare staffing? Preferred Home Care of New York is looking for a dedicated and detail-oriented HHA Onboarding Specialist to lead the onboarding experience for our newest Home Health Aides (HHAs). In this vital role, you’ll manage and coordinate all administrative tasks related to orientation, training, and personnel compliance—making sure our commitment to exceptional patient care starts with a strong, well-prepared team. What You’ll Do * Assist applicants in completing their online applications * Manage and update the Applicant Tracking System (ATS) throughout the hiring process * Collect and verify all required documentation for compliance * Schedule, confirm, and conduct orientations for new HHAs * Ensure personnel records meet all NYS Department of Health requirements * Collaborate across departments to support smooth onboarding * Perform other administrative duties as assigned What You’ll BringWe’re looking for someone who is highly organized, service-oriented, and ready to thrive in a fast-paced, mission-driven environment. Required Skills & Experience: * High school diploma or higher * Previous HR or healthcare experience preferred * Proficient in Microsoft Office Suite, HHA Exchange, and related software * Strong verbal and written communication skills * Excellent attention to detail and ability to manage multiple tasks * Comfortable working with individuals from diverse backgrounds * Familiarity with NYS DOH regulations and employment compliance laws * Bilingual: Fluent in Spanish/English * A valid driver’s license and access to a car is preferred Benefits: • Weekly pay with salary ranges from $21- $22 hourly., • Direct deposit, • Healthcare, dental, and vision insurance, • Paid time off and parental leave, • 401k, • Ongoing, in-depth training opportunities, • Meaningful work with clients who need your help, • Career growth and experience with an industry leader with 40+years of history in a high-demand fieldWhy Join Us?, • Be part of a growing company with a strong mission and a heart for the community, • Work alongside a collaborative, passionate team that values your contribution, • Help make a direct impact on the lives of clients and their families every dayIf you’re ready to join a team that’s redefining care in New York, apply today! The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. Data Security and Privacy Statement At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information. Powered by JazzHR 3LxvBvzZkf

Job Description HR Analyst & Contract Specialist Brooklyn, NY (On-site) 80K Full-Time | Mon–Thu 9:00 AM–5:00 PM; Fri 9:00 AM–12:00 PM (Summer Fridays: 9:00 AM–1:00 PM) About the Role We're seeking a highly organized, detail-oriented HR Analyst & Contract Specialist to blend HR data analysis with contract drafting and management in a regulated, patient-facing environment. The ideal candidate is analytical, legally savvy, and comfortable handling confidential/PHI-adjacent information while partnering closely with Clinical Operations, Compliance, and Finance. Key Responsibilities Contract Drafting & Management * Draft, review, and maintain employment agreements (including clinical and non-clinical roles), incentive plans, and related addenda. * Ensure legal accuracy and alignment with labor laws, internal policies, and privacy/confidentiality standards. * Maintain up-to-date templates reflecting regulatory changes and organizational guidelines. HR Data Analysis * Collect, analyze, and interpret HR data (e.g., hiring funnels, turnover by site/service line, time-to-start). * Build clear, visual dashboards/reports (Power BI or Excel) for leadership decision-making. * Provide actionable insights to improve recruitment, onboarding, and retention. Compliance & Risk Management * Interpret legal terminology; ensure documentation and workflows comply with applicable laws and privacy rules (e.g., HIPAA awareness). * Uphold strict confidentiality and accuracy across HR records. * Support checks and verifications typical of a regulated setting (e.g., license/credential tracking, exclusion lists), in coordination with Compliance. Collaboration & Support * Partner with HR, Clinical Ops, Compliance, and Finance to streamline processes. * Contribute to policy development and special HR projects, including initiatives impacting multi-site operations. Qualifications (Must-Haves) * Bachelor's degree in Human Resources, Business Administration, Law, or related field. * 3+ years in HR analytics and/or contract management within a highly regulated, service-delivery environment (experience supporting patient-facing teams is a strong plus). * Strong knowledge of employment law and legal terminology; HIPAA/privacy literacy and comfort working with sensitive data. * Proficiency with HRIS platforms and advanced Excel (lookups, pivots, complex formulas). * Experience with Power BI or similar visualization tools (preferred). * Exceptional attention to detail, organization, and polished written/verbal communication; proven discretion with confidential information. Email:

Job Description Leading social service organization seeks a Client Engagement Specialist/Patient Access Specialist to provide administrative responsibilities in their outpatient clinic. Responsibilities: Interact with clients in person and over the phone. • Communicate with clients regading next steps in treatment, follow-ups, and outcomes., • Update client's charts with services provided, • Schedule appointments, • Communicate with clinical staff to update them on schedule changes, arrivals, emergencies, etc., • Perform data entry and handle routine office administrative tasks Qualifications: • A minimum of two years of administrative experience within a healthcare setting., • Ability to communicate effectively and appropriately with clients, potential clients, colleagues, supervisors and other staff. Salary: $42,000 Please email resume to Joshua Albucker Senior Vice President NOOR Staffing Group 646-492-5653

Job Description Position Description Harlem United is the parent company for Upper Room AIDS Ministry (URAM). URAM provides the healthcare services from the Federally Qualified Health Center located in the heart of Harlem. We provide Primary Care, Specialty Care, Dental Care and Wellness Care to those seeking diagnosis and treatment. All employees of URAM are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent patient experience. Under the supervision of the Medical Director and in accordance with established policies and procedures, the Physician delivers compassionate, high quality comprehensive primary care to homeless, underserved, chronically ill populations including those with diagnoses of HIV, Hepatitis C, SUD, Diabetes, Heart Disease and other comorbidities. This role includes 80% direct patient care and 20% administrative time. The schedule is 9 AM to 5 PM (4 days a week) and 11 -7 (one day per week). Phone call only. Essential Duties and Responsibilities Essential duties and responsibilities include, but are not limited to, the following: • Provides Primary Care, routine and acute care, for both scheduled, same day and walk in appointments, • Maintains a professional demeanor, including demonstration of sound moral and ethical character, compassion, adherence to all agency standards for dress and decorum, • Initiation of treatment and management of chronic illnesses including, but not limited to, HIV infection, asthma, bronchitis, diabetes, lipid disorders, and hypertension, • Generates appropriate referrals to ancillary and specialty services, • Maintains documentation according to standards of the agency and regulatory agencies, • Initiation/ changes in treatment, • Referrals to specialty services, or social-based services, • Ensure timely prescription writing, order, progress notes, and referrals, • Follows prescribing practices according to agency policy and state regulations, • May administer medication according to the same procedures and protocols applied to the nursing staff, • Performs routine diagnostic and therapeutic procedures according to accepted practice standards, • Interpretation of laboratory studies and follow-up on consultation reports, • Provide health education and counseling during visits, • If family medicine trained, the physician is expected to care for patients of all ages, • Documents and locks progress notes within 72 hours of client encounter, • Documents clinical activities and information, • Demonstrate proficiency in use of electronic medical record, • Complies with productivity expectations under the direction of the Medical Director, • Adheres to regulatory guidelines in regards to compliance, ie, Coding practices., • Attends patient care related meetings, as necessary, including but not limited to morning huddles, case conferences., • Manages coordination of care for individual clients by working with available resources both internal and external to the agency, • Provide clinical supervision to Advanced Practice Clinicians (PA and NP) as assigned by the Medical Director, • Provide phone on-call coverage on a rotating schedule, • Cover one evening (weekly) or one Saturday clinic (monthly), • Participates in assigned shifts with the mobile/street medicine., • Participates in CQI activities, • Participate in required clinic meetings, • Attends conferences and community-based activities, including advocacy efforts to eliminate homelessness, HIV and disparities in care as designated by the Medical Director or designee, • Medical Doctor licensed to practice in the State of New York, • Board certified OR board eligible in internal medicine or family medicine, • Achieve and maintain HIV specialist status (preferred), • Accumulate a minimum of 10 specific HIV CME credits throughout the year and a total of 25 credits total per year In addition to the above-listed job responsibilities and educational requirements, the Ideal candidate for this position possesses most or all of the following: • Bilingual preferred (English/Spanish or English/French), • Experience in caring for people living with HIV, populations with experiences of homelessness, substance use disorders, and mental illness., • Experience in caring for people living with HIV, populations with experiences of homelessness, substance use disorders, and mental illness., • Experience in caring for immigrant communities, • Desire and ability to work as part of an interdisciplinary team dedicated to the delivery of high-quality and compassionate care., • Strong problem-solving skills and ability to work independently with in-person supervision., • Proficient in use of electronic medical record systems and other technology required for use in the delivery of care, • Positive interpersonal skills with staff, clients, and others, • Willingness to work off hours on special projects as reasonably dictated by the medical director, • Salary Range: $210,000 to $225,000, • Continue Medical Education time and allowance, • Health Center is qualified for Public Service Loan Forgiveness and loan repayment under the National Health Service Corps, • 27 Days Paid Time Off, • 98 Hours Sick Time, • Medical, Dental, and Vision coverage, • Additional ancillary benefits

Job Description Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. Position Summary: We are seeking a customer-oriented and professional Dental Office Specialist for our Jackson Heights site. The successful candidate will be responsible for scheduling appointments, registering patients, completing insurance verifications, pre-authorizations and follow-up on dental inquires. Job Responsibilities: Customer Service/Administraton Skills – greet all patients and provide basic orientation to the center and all available services. • Referral/Emergency Referral – create and submit referral forms to all dental insurances., • Responding to all dental related questions from patients – referral/emergency referral., • Provide updated dental insurance changes to patient – fee schedule from PPO/HMO dental plans., • Assist billing department – verify EOBs and claims., • Training – keep an updated list of the dental insurance contact information. Qualifications: • High School Diploma or GED equivalent with 2 years of working experience required. Some college education with 1 year of working experience preferred., • Experience in hospital or community health center preferred, • Bilingual preferred (Spanish, Hindi, Bangla, Urdu), • Knowledge of eClinicalWorks EMR is preferred., • Ability to read and comprehend simple instructions, short correspondence and memos, • Ability to communicate dental procedures and terminology with dental team and patient, • Engaged in learning and continuous quality improvement, • Excellent customer service skills are required, • Responsive and comfortable working in the fast-paced, high accountability environment., • Demonstrated commitment to professional development., • Ability to sit in front of computer long hours required. • Ability to work flexible hours including evenings and weekends At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job Description About Paradigm Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world. What is the role? As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests. In this role, you will: • Become a MerusCase expert and offer personalized service to show the value of the product for long-term use with your portfolio of clients., • Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day., • Be responsible for the management of a portfolio of clients to foster long-term business relationships., • Respond to high level customer inquiries as quickly and accurately as possible via email or phone., • Work collaboratively with other departments to resolve issues and deliver a great customer experience., • Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts., • Work collaboratively with Sales to ensure a smooth client transition and onboarding process., • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience., • Improve client satisfaction and retention., • Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers., • 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment, • Project management skills, • Experience leading initiatives and succeeding in a team environment, • High-growth or early-stage startup experience is preferred, • Must be patient, empathetic, and have great communication skills, • Self-started and resourceful, • Data driven, • Strong interpersonal skills to work collaboratively with different departments, • Comfortable with technology and learning new software, • Ability to handle escalated customer issues, • Self-motivated, diligent, and can inspire others, • Excellent verbal and written communication skills, • Organized, detail oriented, and able to manage multiple tasks, • Must be personable and enjoy working in a client-facing role, • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Budget for home office improvements, • Company culture that encourages work / life balance, • 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, • Bi-annual company retreats and many other fun activities to bring our team together as often as possible!

Job Description The Medical Director provides full scope of patient care services including but not limited to diagnosis, treatment, coordination of care, preventive care and health maintenance to The Brooklyn Hospital Center. Serves as the clinical leader of the interdisciplinary team to manage inpatients presenting with stroke symptoms and achieve improve health outcomes for patients and their families. Utilizes evidence-based diagnosis and treatment guidelines to provide the highest quality of care to patients of The Brooklyn Hospital Center. Examines patients, elicits and records medical information, orders and executes various tests. In addition, participates with other interdisciplinary team members in order to ensure that the care and processes related to stroke care continues to improve and receive distinction in the community for the quality of care provided. The Director complies with, all hospital policies and procedures, as well as pertinent state and federal regulations. • Serves as the Medical Director the Hospital Stroke Program., • Supervises and teaches Internal Medicine Residents in Neurology, medical students and non-physician personnel., • Ensures timely completion of documentation to include, among others:, • Quality Data and presentation to Medicine Clinical Services Committee and Institutional Quality Programs., • Progress and consultation notes, • Co-signatures of various forms in the electronic medical record, • Submission of billing information, • Other documents as required by the Hospital and Department of Internal Medicine., • Collaborates with other services as directed by the Medical Director., • Provides care to Hospital patients, as outlined in The Brooklyn Hospital Center Employment Agreement and medical staff credentialing, including diagnosis, treatment and referral, in accord with recognized medical standards., • Documents patient care data in electronic medical records system, including consult notes, daily progress notes for inpatients, and encounters for outpatients., • Prescribes medication in accordance with applicable New York State statutes and regulations., • Orders, performs and interprets diagnostic tests to obtain information on medical condition and determine diagnosis., • Advises and/or provides education to patients, family, guardians, caregivers and community members., • Explains procedures and discuss tests results to patients, family members., • Monitors patient's conditions and progress and reevaluate treatment plans, as necessary., • Refers patients to medical specialist or other practitioner when necessary., • Ensures compliance with the Infection Control and Safety standards of The Brooklyn Hospital Center which include personal use of universal precautions., • Participates in staff outreach and off-site healthcare programs in The Brooklyn Hospital Center ambulatory care service areas, as assigned by Medical Director., • Attends departmental staff meetings and other meetings and committees as requested by the Medical Director and/or Department Chair., • Participates in peer review, quality assurance, provider meetings and other clinical meetings., • Assists in updating clinical protocols and guidelines, as requested., • Participates in in-service education and attends continuing medical (CME) programs., • Maintains HIPAA confidentiality and privacy standards at all times., • Works with support, medical and administrative staff in a positive, collaborative manner., • Contributes to the training of clinical personnel, including medical students and residents. May supervise mid-level practitioners (Physician Assistants, Nurse Practitioners)., • Participates in the Hospital's quality improvement programs., • Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.), • New York State Department of Health Certificate of Qualification, • Board certified or board eligible in Neurology, Neurosurgery, Interventional Neuro-Radiology, Vascular Neurology or Neuro-Critical Care. The Medical Director shall attest to eight (8) hours of stroke focused continuing education annually. The Medical Director may not be concurrently a Stroke Medical Director at another hospital., • Basic Cardiac Life Support (BCLS), • Appointment to the Medical Staff of The Brooklyn Hospital Center Company DescriptionThe Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.

Job Description This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. Responsibilities • Develop and foster an excellent customer experience across Luminance’s comprehensive product suite, • Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product, • Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes, • Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements, • Work closely with customers to establish proactive deployment, transition, and user adoption strategies., • Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day., • Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions, • Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs, • Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases, • Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn, • Analyse customer data to improve customer experience and engagement, • Hold product demonstrations for customers, • Regular domestic and international travel to meet with customers and build robust business relationships, • Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US), • Highly organised with ability to multi-task and prioritise effectively, • Self-driven and proactive, • Excellent communication and interpersonal skills, both verbal and written, • Patient and active listener, • Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge, • Detail oriented with a problem-solving attitude, • Excellent product knowledge, • Passion for customer experience discretionary bonus per quarter

Job DescriptionSalary: CathWorks, with offices in Israel, USA, Japan, and the Netherlands, is a fast-paced medical device start-up focused on digital health innovations to improve patients' lives globally. The CathWorks FFRangio System combines artificial intelligence (AI) and computational science to provide physicians with comprehensive physiologic information, enabling them to make better treatment decisions for patients with coronary artery disease. Recently, CathWorks entered into a strategic partnership with Medtronic to market and sell the FFRangio System globally. Medtronic is the global leader in medical technology and has more than 90,000 employees worldwide in more than 150 countries. The partnership with Medtronic will expand CathWorks footprint globally, enabling more patients to benefit from its revolutionary technology that is poised to disrupt the current coronary physiology market. As a Physician Trainer, you will be responsible for training physicians and hospital staff on use and adoption of the FFRangio System, enabling physicians and staff to reach expert proficiency and deliver positive patient diagnostics decisions. In addition to ongoing support of existing customers through continuous education and support of cases, Physician Trainers support the evaluation and commercial launch of new customers. Physician Trainers partner with and support local Medtronic representatives as the regional product expert. As part of the commercial team reporting to the Vice President of Sales and Physician Training, Physician Trainers must collaborate with multiple functions including Sales, Marketing, Medical Affairs, Regulatory, Quality R&D, and Customer Service. Field positions being considered in Dallas, Central/South Florida, Northern Virginia, NYC/NJ. Job Responsibilities: Works independently, training Cardiac Cath Lab physicians and staff on how to utilize the CathWorks FFRangio System. Plays a key role in the planning, development, and execution of growth strategies in collaboration with the Marketing & Sales Leadership team. Collaborates with cross functional team in the development, implementation, and delivery of educational and commercial materials/programs for use with clinicians and staff. Works directly with physicians to develop clinical champions among current and potential customers for FFRangio. Lead the delivery of training and educational materials during physician training sessions to develop proficiency and drive utilization of the FFRangio technology. Support the activation and launch of accounts nationally working closely with the VP of Sales, Operations, and local Medtronic representatives. Provide on-site and/or remote clinical application support to customers by providing scientific, technical information in response to inquiries regarding use of FFRangio. Provide feedback to Marketing & R&D on clinical performance of products. Communicate in a highly professional manner and develop effective relationships with customers to learn and stay up to date regarding clinical environments. Partner with the Product Marketing Team in product development, in the development of product requirements and product validations Participate in the execution of clinical trials as needed. Job Requirements: A bachelor or equivalent 4-year degree in Life Sciences, Bio Medical Engineering, related field or equivalent work experience is required. Minimum of six (6) years of experience, including a minimum of three (3) years of experience as a commercial or Clinical Specialist within the medical device industry. A minimum of three (3) years of experience working in the sterile environment of a cath lab or operating room required. Previous experience with physician education and training in a clinical setting preferred. Commercial and/or clinical skills specifically in diagnostic & interventional cardiology space are strongly preferred; candidates with other relevant medical device clinical sales support experience will be considered. Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines Customer facing skill-set that includes being driven and self-motivated, holding strong communication & interpersonal skills, being organized, and have proven record of closing and delivering The ability to travel extensively (approx 60-70%) and the flexibility to easily change hats between technical, clinical and sales requirements. The ability to potentially travel abroad for training purposes. Candidates medically trained to the technician or nurse level are highly preferred. Experience with coronary angiography and/or coronary interventions highly preferred. Excellent customer service skills, interfacing with multiple constituencies including cardiologists, support staff and sales to effectively build relationships with external customers and internal team members. Entrepreneurial spirit with a competitive drive, and a work ethic conducive to success. Follow-through on tasks, collaborative across different functions and extend your role beyond the expressed Physician Trainer requirements. ABOUT CATHWORKS CathWorks is the leader in digital health innovations that can improve the lives of patients globally. The CathWorks FFRangio System combines AI and computational science to obtain physiologic information from routine angiograms (X-rays), eliminating the need for drug stimulation and invasive pressure wires. It provides physicians with a quick and reliable intraprocedural physiologic assessment for the entire coronary tree, making it practical for every patient. For more information on CathWorks, visit and follow @CathWorks on LinkedIn. EQUAL OPPORTUNITY EMPLOYER CathWorks, Inc. is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-mentioned items. Unless stated otherwise, all positions posted for CathWorks are not intended for or open to third party recruiters/agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals. remote work

Job DescriptionJob Title: Patient Follow-Up Call Specialist (Remote, Bilingual) Location: Remote (U.S.-based only) Job Type: 30 hours/week About ModernMD ModernMD is committed to providing compassionate, efficient, and high-quality care to every patient we serve. As part of our ongoing commitment to patient satisfaction and continuity of care, we are expanding our team to include dedicated Patient Follow-Up Call Specialists who ensure patients feel supported even after their visit ends. Position Overview We are seeking a Bilingual Patient Follow-Up Call Specialist to join our growing team. In this role, you will connect with patients after their visits to ensure they had a positive experience, answer any questions, assist with next steps in their care, and address any concerns. This is a remote position with availability of 30 hours per week. Key Responsibilities * Place follow-up phone calls to patients to check in after their visit and provide assistance or guidance. * Collect and document patient feedback, concerns, or satisfaction metrics. * Support patients in understanding follow-up care instructions or scheduling needs. * Respond to patient questions or concerns with empathy and professionalism. * Communicate in both English and Spanish to accommodate diverse patient populations. * Accurately log call details and escalate any clinical or service-related issues to the appropriate team. * Maintain patient confidentiality and comply with HIPAA and organizational standards. Qualifications * Bilingual in English and Spanish – required * Must be based in the U.S. and legally authorized to work * Available 30 hours a week * Previous experience in a healthcare, medical office, or patient support environment – required * Excellent verbal communication and listening skills * Strong attention to detail and ability to document information accurately * High level of empathy, patience, and professionalism * Comfortable working independently in a remote setting * Proficiency with phone systems, email, and basic documentation tools Preferred Qualifications * Familiarity with EMR systems (e.g., Athenahealth, Epic, etc.) * Experience in urgent care, outpatient services, or healthcare call centers * Understanding of HIPAA and best practices for patient communication What We Offer * Remote work flexibility * A supportive, patient-centered team culture Apply today to make a meaningful impact on the patient experience at ModernMD. Powered by JazzHR jX85Gx6u5v

Job Description Position Description Enhanced Harm Reduction Specialist The Enhanced Harm Reduction Specialist is responsible for providing an array of mobile-based harm reduction services to marginalized, street-based populations including people living with HIV, people who actively use and inject drugs, people with Hepatitis C, people who engage in sex work, and people experiencing homelessness. This position provides safer use supplies, personal care items and pantry, health education, and assistance with referrals. Overdose prevention education is conducted on a regular basis to all clients with a history of substance use. Mobile services are conducted utilizing a team approach in collaboration with testing, navigation, mobile medical services, outreach, and behavioral health staff in the department. This position is also responsible for driving the mobile units and assisting with vehicle maintenance. Services are conducted utilizing a harm reduction approach that supports the client in identifying their own goals around substance use and safer sex. We support clients who are actively using, those who use occasionally, and those who are in recovery. Essential Job Functions • Support syringe exchange services in accordance with state, city, and agency regulations:, • Monitor disposal of syringes being returned into the sharps container and count replacements, • Distribute safer injection supplies, • Safeguard inventory, • Adhere to needle stick prevention guidelines, • Conduct street-based outreach in an effort to engage and recruit clients into services; this includes conducting outreach with an integrated team in locations where our populations are visible and in need of services, distribution of materials and information about services;, • Conduct a range of support and outreach activities to vulnerable street-based populations (IDUs, substance users, sex workers, etc.), including but not limited to the following:, • Provide relevant, accurate, and appropriate risk reduction information via counseling and education, distributing literature and outreach supplies, safer sex supplies, hygiene kits and explaining how supplies may be used to reduce risk;, • Conduct individual and group overdose prevention trainings; these trainings help clients recognize, prevent, and treat an opiate overdose;, • Coordinate referral to patient navigation/medical services. Initiate referrals to additional social support services;, • Provide Risk Reduction counseling and Education relating to HCV prevention and treatment, overdose prevention, substance use and safer sex;, • Provide Hepatitis and health care coordination to appropriate clients;, • Make referrals as needed to low threshold medical services, substance use treatment, mental health services, case management, housing services, food pantry, benefits, emergency needs and other services;, • Discuss PrEP and PEP with all HIV-negative individuals who are interested in additional HIV prevention options. Make referrals as appropriate to patient navigators., • Conduct a range of activities with community members and businesses to foster good community relations and lessen fears of program activities in the neighborhoods served by the program including:, • Providing information about program services, • Asking how the program can serve the community, • Asking what services are needed but currently lacking, • Networking with community members, • Conduct surveys to assess relevant trends in the community so the program may be adapted to meet the continually changing needs of the community. Other Responsibilities • Maintain all paperwork and submit on-time to Program Director., • Drive program vehicles and other vehicles as needed., • Maintain vehicle maintenance and upkeep, including timely reporting to supervisor of any problems with the vehicle (i.e. leaks, oil, break flasher, inspection, registration etc.), • Completing daily vehicle logs and keep vehicle clean and ready for the next shift., • Ensure vehicles are sufficiently stocked with program supplies and paperwork on a daily basis to ensure supply needs are met. Driver (staff) will make a list of any supplies need it for the next day at the end of the day., • Attend trainings, service planning sessions, and other activities to ensure the provision of the most up-to-date and culturally appropriate services., • Maintain the highest level of professionalism at all times., • Participate in data-driven and clinical supervision, as well as departmental, divisional, and staff meetings., • Experience working with street-based populations, such as people who use drugs, people experiencing homelessness, and sex workers., • Bilingual in Spanish a plus., • Knowledge of harm reduction and the risks associated with injection drug use and sexual health., • Ability to listen to and communicate clearly and respectfully with people who use drugs, community members, peers, volunteers and agency staff., • High level of self-motivation., • Commitment to working as a member of a team., • Able to work with a team with different attitudes and personalities., • Flexibility and willingness to work outdoors, including inclement weather conditions, and weekends as needed.

Job Description Lead Patient Advocate Specialist - Remote ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Lead Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. The Lead Patient Advocate will be part of our newly established Implementation “SWAT” Team, working closely with clients to ensure the rapid, effective, and seamless rollout of patient support initiatives. This role will serve as a key partner to clients, helping them navigate implementation challenges and ensuring a high-quality patient experience. This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care. We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems. Key Responsibilities Patient Engagement & Advocacy • Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program., • Assess family dynamics and adapt communication style to effectively meet their needs., • Obtain necessary authorizations and documentation from patients/families., • Foster trust with patients while maintaining appropriate professional boundaries., • Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details)., • Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions., • Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments., • Clarify how employer-provided health insurance works in coordination with Medicaid., • Verify and update ongoing patient eligibility for HIPP to maintain continuity., • Utilize CRM/case management system to manage referrals and patient records., • Upload, scan, and securely transmit required documentation., • Record patient interactions meticulously in compliance with privacy and legal standards., • Represent the organization as the onsite contact at the hospital., • Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners., • High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management., • Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification., • Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field., • Training in motivational interviewing, trauma-informed care, or medical billing/coding., • Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy., • Three-Five years’ experience in patient-facing roles within a healthcare setting. Technical Skills-Preferred • Proficiency with CRM or case management systems., • Knowledge of Medicaid/Medicare eligibility and benefits coordination., • Ability to interpret medical billing and insurance documents., • Active listening and empathetic communication., • De-escalation tactics for emotionally distressed patients., • Cultural awareness and sensitivity in communication., • Mission-Driven Advocacy – Consistently puts patient needs first., • Ego Resilience – Thrives amid adversity and changing demands., • Empathy – Provides compassionate support while ensuring professionalism., • Urgency – Balances speed and sensitivity in patient interactions., • Detail Orientation – Ensures accuracy and completeness in documentation., • Cultural Competence – Demonstrates respect and understanding of diverse experiences., • Adaptability – Successfully operates in evolving policy and procedural environments. Why Join Us? As a Lead Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.

Job Description Title: Point of Sale (POS) IT Support Specialist The position you are interviewing for is a POS Expert position with tourist attraction experience. The client is looking for someone that has Retail experience, especially with Epson printer, Cabling, Wire Management. Also, someone that is familiar with the concept of POS devices and that can take on direction and handle shifting priorities. A Self Starter that is eager to take on projects. Hours Per Week: 40 Must be able to work Weekends and Evenings Responsibilities: • POS Support on various hardware and software, • POS Troubleshooting and Repair, • Provide Windows, software, and hardware support, onsite in a corporate environment, • Diagnose and repair printers, • Setup, configure, and test hardware and software components;, • Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems;, • Maintain technical knowledge related to our suite of hardware and software product lines including POS Systems, • Prioritize and complete work in a group and independently with minimal supervision, • Communicate technical information to non-technical audiences, • Provide 'White Glove' support for senior leadership and VIPs, • Maintain a professional demeanor around celebrity personnel, • Guide and mentor team members advanced technical level procedures, • Experience using ticketing systems (Viva ticketing systems a plus), • +2 years corporate deskside support or equivalent experience, • Ability to work independently with little to no supervision, • Ability to solve both hardware and software issues pertaining to POS Systems with little or no supervision, • Capable of walking long distances, • Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds, • Demonstrate high level of professionalism and strong personal interaction skills, • Maintain neat and professional work area and appearance in compliance with site policies, • Ability to pass standard panel drug screening and background check, • Adhere to assigned shift schedule, • Ability to maintain composure while handle challenging, dynamic, rapid-response user support, • Experience with Microsoft Office / Office 365 suite, • Expertise in Microsoft Office, various Windows operating systems, and networking;, • Good written and oral skills;, • Must be able to pass a Criminal Background Check;, • Ability to manage and prioritize multiple tasks while in the office or in the field;

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role As a Care Admin Specialist, you will play a crucial role in supporting the operations of our organization by ensuring the accuracy and completeness of patient data, facilitating the transfer of information between systems, and providing administrative support to the admissions and clinical teams. Your role will be pivotal in ensuring the accuracy, integrity, and efficiency of our data processes, supporting various departments across the organization in delivering exceptional care and service. Success will be measured by the productivity and performance of your daily tasks as well as your ability to prioritize completion of high-priority tasks. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Data Review and Transfer:, • Review and transfer patient data accurately and efficiently between Salesforce and medical records systems. Ensure that all information is entered correctly and in compliance with established protocols and standards., • Patient Chart Maintenance:, • Maintain patient charts and records, ensuring that all documentation is complete, up-to-date, and organized according to internal guidelines and regulatory requirements., • Data Entry and Management:, • Enter and update patient information in databases and electronic health records systems as needed. Monitor data integrity and accuracy, identifying and resolving discrepancies or errors promptly., • Administrative Support:, • Provide administrative support to the admissions and clinical teams, including scheduling appointments, organizing meetings, preparing documents, and handling correspondence. Assist with other administrative tasks as assigned., • Compliance Adherence:, • Adhere to compliance standards and regulations, including HIPAA, to protect the privacy and confidentiality of patient information. Follow established procedures for data handling, storage, and disposal., • Team Collaboration:, • Collaborate with internal teams, including admissions, clinical, and administrative staff, to ensure seamless communication and coordination of patient care and administrative activities., • Training and Development:, • 1+ years of relevant work experience, • Associate or Bachelor's degree in health sciences, communications, or relevant field, • Previous experience in a healthcare or administrative role relating to data operations, data management, or related roles, with a strong understanding of data reconciliation, manual data entry, and data migration processes is a plus but not required, • Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced environment., • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders., • Commitment to maintaining confidentiality and adhering to compliance standards and regulations., • Willingness to learn and adapt to new systems, processes, and procedures., • Knowledge of database systems and tools such as GSheets, Salesforce, and EMRs is a plus. Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis. Please note that this role is not available to candidates in Illinois. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description POSSIBLE HYBRID WORKPLACE OPPORTUNITIY New York State Homes and Community Renewal (HCR) is the State’s affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New York State. This position is on HCR's Housing Trust Fund Corporation (HTFC). HTFC is a public benefit corporation, and a Civil Service exam is not required for this position. Candidates must meet the minimum qualifications outlined below to be considered. NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce which represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency. Job Summary HCR operates a federal Section 8 Housing Choice Voucher program that provides rental assistance to approximately 46,000 low-income families. HCR also recently received state funding to provide rental assistance to homeless households and those at risk of homelessness. Rental assistance is delivered through a combination of state staff and a network of public and private, county-based “Local administrators” (“LAs”) who accept applications from families, determine eligibility and subsidy amounts, inspect properties, and facilitate payments to landlords. Administration takes place using a centralized, on-line data solution known as Emphasys Elite – which includes internal case management functionality as well as external, customer facing portals to collect applications and process annual certifications. Approximately 500-1,000 users working for the State and the LAs are trained to use Elite. A centralized team of state staff based in New York City provide Help Desk assistance to those users. HCR seeks a qualified help desk specialist to assist users with questions and problems arising from the use of Emphasys Elite. This position will work with users remotely and in person, guiding them through systems configuration, troubleshooting, tracking and triaging problems, and identifying and referring larger system-wide issues to Emphasys. Standout candidates will need excellent problem-solving, communication and customer service skills. Duties and Responsibilities: • Take training and become certified as a Section 8 HCV specialist and learn the basic rules and requirements of federal Section 8 and state rental assistance programs; participate in other trainings as required., • Take training and become fully proficient in the use of Emphasys Elite, including case management systems, reports, customer facing portals, and system user authentication., • Receive help desk inquiries from state staff and Local Administrators who are using the Elite system to process rental assistance. Also respond to landlords, tenants and other users of public facing portals; track inquiries and follow up as necessary., • Guide users remotely and in person through systems configuration, troubleshooting, and maintenance via email, phone, online chats or in person; Listen attentively to users’ questions and concerns and offer optimal instruction and solutions to basic problems., • Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel; Walk customers step-by-step through the problem-solving process; Help with troubleshooting hardware and software issues that arise; educate to reduce user error., • Help orient and guide news users on basic Elite functionality; assist in the coordination of in person and on-line training with Emphasys., • Aggregate observed issues and trends in system and user error., • Provide accurate, written summaries of problems; develop responses to frequently asked questions; summarize larger system-wide issues and suggest possible options for change management and additional user training., • Work with Emphasys and the New York State Office of Information Technology Services to detect vulnerabilities and reduce risk to confidential data; report any incidents that could jeopardize data security and confidentiality., • Generate reports on behalf of HCR management and executive staff using Elite., • Inform users about the system, system enhancements, downtime and available patches/fixes., • Maintain oversight over new user credentialing and authentication; remove users from access as necessary., • Communicate user feedback to the appropriate internal team members., • Two-year associates degree* or training program -or- high school diploma and at least 4 years relevant experience., • Excellent problem-solving and analytical skills., • The ability to break down technological processes and deliver clear, step-by-step instructions., • Patient, friendly demeanor with a great aptitude for listening., • Strong verbal and written communication skills., • Commitment to providing exceptional customer service., • Tech savvy, with experience working in a tech-related field, and an eagerness to learn new systems., • Experience working as an IT help desk technician or in a similar customer support role, • Experience using Emphasys Elite, Crystal Reports and Microsoft Power BI is preferred but not required. This job description is not intended to be all inclusive and employee will be expected to perform other reasonably related duties as assigned. APPLICANTS MUST INCLUDE RESUME AND COVER LETTER WHAT WE OFFER AT NYS HCR: • Extensive benefits package including paid leave, including excellent health, dental, vision and retirement benefits with the New York State & Local Employees’ Retirement System., • Promotional opportunity for dedicated professionals, • Work life balance benefits including a 37.5 hour work week and paid time off benefits including, vacation, sick, personal days, and Federal Holidays, • Opportunity for compressed scheduling, • 12 weeks of Paid Parental Leave, • Paid Family Leave Under the leadership of Governor Kathy Hochul and Commissioner RuthAnne Visnauskas, HCR is a vibrant, innovative agency that integrates and leverages New York State’s housing resources. We have offices in New York City, Albany, Buffalo and Syracuse, and employ a diverse workforce of professionals who are hard-working and committed to serving low and moderate income families. Our mission is far reaching, encompassing single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development. We partner regularly with a variety of public and private stakeholders. Achieving this mission requires a wide range of skills and backgrounds in public policy, administration, real estate, construction. finance, law, and many other areas of expertise. We seek to provide a workplace environment that is productive, flexible, accountable, ethical, and caring. Our employees are empowered to make a difference where they live and work. We offer competitive pay and a comprehensive benefits package, including paid leave, health, dental, vision, retirement, and family-friendly policies. New York State is an Equal Opportunity Employer (EOE)