Product Specialist/Delivery Driver
2 days ago
Belleville
Job Description Position: Product Specialist & Delivery Driver Reports To: Retail Manager FLSA Type: Non-Exempt Location: La Vida Gardens La Vida Gardens Dispensary: At La Vida Gardens, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. We're proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion. POSITION SUMMARY To be successful as a Product Specialist, you should stay apprised of the latest developments in cannabis laws to maintain legal compliance. Ultimately, an outstanding Product Specialist should be able to demonstrate excellent communication and customer service skills by ensuring that customers are well-informed and satisfied with their purchases. They will check customers into the dispensary and collect all necessary information to properly allow them to purchase products. In addition, they perform administrative duties and answer phone calls as needed. Key Responsibilities Product Specialist Duties: • Greet, check in, and assist customers with selecting cannabis products that best meet their needs, preferences, and budget while providing education on safe use., • Process payments, verify IDs and allotments, and ensure accuracy when fulfilling in-store and online orders., • Support daily inventory counts, maintain stocked sales floors, and complete necessary logs and reports., • Ensure ID verification and documentation of customer eligibility are accurate and compliant with regulations., • Maintain a clean, organized, and welcoming dispensary environment, including sales areas, restrooms, and parking lots. Provide administrative assistance as needed and support team operations with a positive, team-oriented attitude., • Stay current on new products, strains, and industry trends through Learn Brands and personal research to enhance customer interactions and product recommendations., • Safely transport cannabis products from cultivation or warehouse facilities to retail locations or customers, following all state compliance guidelines., • Verify orders, load vehicles securely, and maintain accurate delivery logs., • Follow security protocols during transport, including route planning and product handling., • Uphold excellent customer service standards during handoffs or deliveries., • Serve as backup coverage for either role, depending on operational needs., • Communicate effectively between retail and delivery teams to ensure seamless coordination., • Must be at least 21 years of age., • Strong communication skills with the ability to lead, coach, and deliver excellent customer service., • Reliable driving record with the ability to safely operate company vehicles., • Ability to lift up to 50 lbs., stand/walk for extended periods, and work in a fast-paced environment., • Previous retail, customer service, or delivery experience preferred.Work Environment & Schedule, • This role requires flexibility to work retail shifts, delivery routes, weekends, evenings, and holidays as scheduled., • Must maintain punctuality and consistent attendance to meet the operational needs of both roles.