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Job Description JOB TITLE: Job Developer DEPARTMENT: Employment Services LOCATION: Mt Vernon, NY REPORTS TO: Senior Job Developer SUMMARY: Under the Supervision of the Senior Job Developer, the Job Developer establishes and maintains activities to develop, locate and secure job opportunities for program participants; markets programs and coordinates job resources for our clientele. DUTIES & RESPONSIBILITIES: • Initiates and maintains ongoing personal contacts with a variety of business and industry representatives and job placement/training agencies to promote programs for participant placement., • Makes a substantial amount of cold calls per week to potential employers that result in job placement opportunities (60-80 cold calls per week)., • Explains the benefits and employment support services provided to employers, including addressing employer’s special need and post-employment retention services., • Researches the internet, newspapers, local agencies, and other resources for job leads., • Locate jobs for participants who have successfully completed training programs and/or are enrolled within contracted programs., • Collect data from employers related to job orders including job requirements and skills; matches job skills with applicant qualifications; refers qualified applicants to employers and conducts necessary follow-up when applicants are placed in positions., • Keeps updated regarding job fairs happening within the surrounding area, • Participates in outreach and recruitment activities and attends internal/external job fairs., • Develops employer resources and maintains a job bank. Fulfills at a minimum, a quota of (7) placements per month., • Assist with the delivery of job readiness training workshops for program participants, simulating workplace experiences., • Assist consumers in assessing their job skills for positions/job orders., • Instruct participants in job seeking, application procedures resume writing, interview preparation and job retention skills when necessary., • Provide job search/career information workshops and presentations to consumers when needed., • Arranges/schedules interviews for employers to facilitate hires., • Provide consumers with Labor Market trends and information., • Submit Weekly Activity Reports, Placement Reports and Contact Log at the conclusion of each week., • Conducts job site visits and follow-ups after placement to ensure a successful transition into gainful employment., • Monitor participants’ performance on the job and counsel consumer’s when job performance is less than satisfactory., • Spends a significant amount of time cultivating relationships with existing employers that supersedes referring candidates for job opportunities; employers should be encouraged to become “partners” of Westhab and support the acquisition of grants and new programs. EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENT: Bachelor’s Degree and two years’ experience in sales, marketing, job development, social/human services or employment and training program working with disadvantaged adults. Must have a valid NYS Driver’s License and car available for work. Must be able to effectively market and represent our programs, our clients and services to employers. Must be able to effectively communicate in writing and orally as, ideally, candidates will make presentations, facilitate job readiness workshops and make a connection with various business representatives. In addition, the ideal candidate must be able to utilize time management techniques to organize and prioritize work to meet contracted deadlines & timelines. AGENCY PROFILE & EMPLOYEE EXPECTATIONS Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

Job Description ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As the ServiceNow Platform Engineer on the IT Infrastructure team, you will serve as VEG's senior technical owner of the ServiceNow platform, designing, building, and scaling enterprise solutions across ITSM, HRSD, Knowledge, and Virtual Agent. This is a deliberate new addition to the team, not a backfill. We're expanding capacity at the senior level to reduce single-point-of-failure risk and unlock a roadmap that one developer can no longer carry alone. You will function as the primary technical voice for ServiceNow at VEG, someone who can walk into a room with IT leadership, People, Operations, and Finance, lead the technical conversation, and translate ambiguous cross functional requirements into scalable platform solutions without needing a translator. You own outcomes, not just tickets.The ideal candidate brings deep, hands on ServiceNow expertise and the stakeholder maturity to match. You are a self starter who takes full ownership without constant oversight, communicates technical complexity clearly to less technical audiences, and writes clean, well tested, well-documented work that the whole team can rely on. You actively use AI development tools like Claude Enterprise and ChatGPT as force multipliers, not shortcuts, and you approach an existing platform with curiosity about why it was built the way it was before proposing what to change. This role is built to grow. The natural trajectory is toward a Principal ServiceNow Platform Engineer and, over time, a platform architect or enterprise systems lead as VEG scales. WHAT YOU'LL DO This role is primarily proactive, approximately 70% of your time will be focused on new builds, integrations, and roadmap delivery rather than reactive support. You will own four core areas: • Platform development and new builds: Design and build custom applications, workflows, and configurations across ITSM, HRSD, Knowledge, and Virtual Agent in Non Prod, UAT, and Prod environments. Implement ACLs, business rules, UI policies, and data policies. Build and optimize Virtual Agent flows and AI-powered experiences. Write and maintain automated tests, lead code reviews, and actively leverage AI development tools (Claude Enterprise, ChatGPT) to accelerate delivery, with the security judgment to apply them responsibly., • Stakeholder engagement and requirements: Serve as the senior technical partner for IT, Operations, People, and cross-functional leadership. Lead technical discussions alongside the Senior ServiceNow PM and IT SaaS Architect, not just participate in them. Translate business requests into technical specifications independently, manage the incoming request backlog, and set clear expectations on priority and timeline without needing the IT SaaS Architect to bridge the gap., • Integrations and automation: Build and maintain REST/SOAP integrations with platforms across VEG's stack, including Workday, Okta, and third party connectors. Develop Flow Designer automations to eliminate manual handoffs and identify net new automation opportunities that improve the VEGgie experience without requiring headcount additions., • Governance, maintenance and mentorship: Handle reactive support, bug fixes, and platform upgrades. Enforce development standards and security compliance. Mentor team members through code reviews and pairing sessions. Maintain technical documentation and Knowledge Base content so the platform never becomes dependent on any single person's tribal knowledge. If you're within distance of our White Plains, NY office, you'll be in two days a week. You should also expect periodic visits to VEG Hospitals near you, a chance to observe the operational challenges you're solving firsthand, connect with the frontline VEGgies your work supports, and be reminded that what you ship matters to real people and their pets. The complimentary snacks in the break room are an added perk. WHO YOU ARE • Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives, • Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments, • Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results, • Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU • Competitive Compensation Including ($150,000 - $180,000) + bonus + benefits., • Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling, • Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families, • Unlimited PTO to use for vacation or sick days—however you need it!, • Generous employee referral program, so our awesome people can bring in more awesome people., • And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!, • Company laptop and a monthly cell phone reimbursement BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station. DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

We are seeking a Senior Business Analyst with strong experience in Distributed Energy Services (DES), Customer Project Management System (CPMS), PowerClerk, Project Center, Sales Force, Pega Cloud, enterprise requirements gathering, and high-quality technical documentation (including BRDs/FRDs). This role works closely with Product Owners (PO)/ business stakeholders and will collaborate with architects, developers, and QA teams to deliver scalable workflow and case-management solutions. • Lead requirements gathering, analysis, and documentation (BRD, FRD, user stories, acceptance criteria)., • Work with Product Owners, developers to translate business needs into Pega case types, workflows, rules, integrations, and UI requirements., • Diagnose functionalities within our system applications and help provide troubleshooting and resolution support., • Create process flows, data maps, wireframes, and interface specifications using Visio, Lucidchart, Miro, or similar tools., • Produce clear technical documentation including SDDs, SOPs, user guides, and traceability matrices., • Support release nights and UAT planning, test case validation, defect triage, and go-live readiness., • Perform data analysis (SQL, Excel Power Query/Pivot) to validate requirements, reporting needs, and system outputs., • Collaborate in Agile (Scrum/Kanban) ceremonies using Jira or Azure DevOps., • 3+ years experience implementing solutions to tackle various business challenges, with extensive expertise using Microsoft's Power Platform, including Power BI, Power Pages, and Copilot Studio, • Ability to react/produce in an Agile project atmosphere., • Business Requirements Documentation (BRD), • Data Mapping, • Pega cloud, • Pega support, • Senior developer, • 3+ years of experience with API/REST web services and data sources, • Ability to create action filters, parameters, and calculations for preparing dashboards and worksheets in Tableau., • API Automation, • Data Validation and Cleansing, • Develop PowerBI dashboards, • Experienced Senior BA, • Developer experienced with AI/AgenticAI/GenAI, • Experience with all PEGA/ PEGA Cloud related development, platform, performance etc., • Agile Methodology, • Agile Scrum Development, • Amazon Elastic Compute Cloud (Amazon EC2), • Analytical Thinking, • API Testing, • Apple Mac OS, • Application Testing, • Atlassian JIRA, • Automated Regression Testing, • Automated Testing, • Azure Devops, • Back-End Development, • Banking Systems, • Behavior-Driven Development (BDD), • Bugzilla, • Business, • Business Analysis, • Business Applications Development, • CI/CD, • CI Pipeline, • Cloud Applications, • Cloud Testing, • Continuous Testing, • C (Programming Language), • C++ Programming Language, • Databasing, • Defect Reporting, • Defects Analysis, • Defects Management, • Defect Testing, • Documentations, • End-to-End Testing, • Geographic Information Systems (GIS), • Graphical User Interface (GUI), • Client ALM, • Java, • Linux, • Linux Command, • Log Files, • Management Tools, • Manual Testing, • Materials Requirements Planning (MRP), • Micro Focus Quality Center, • Mobile Application Support, • MySQL, • Operating Systems (OS), • Oracle, • People Management, • Postman (Software), • Programming Languages, • Python (Programming Language), • Quality Assurance Testing, • Regression Testing, • Relational Database Management System (RDBMS), • Report Development, • Requirements Analysis, • Requirements Traceability Matrix (RTM), • Results Analysis, • Salesforce Configuration, • Salesforce Sales Cloud, • Salesforce Service Cloud, • Salesforce (Software), • Scrum, • Scrum (Agile), • Scrum Methodology, • Selenium, • Server Administration, • Software Application Testing, • Software Development, • Software Development Life Cycle (SDLC), • Software Development Life Cycle (SDLC) Methodologies, • Software Quality Assurance (SQA) Testing, • Software Testing, • Software Testing Life Cycle (STLC), • Software Testing Methodologies, • SQL Query Development, • Stock Markets, • Stocks, • Structured Query Language (SQL), • Test Analysis, • Test Case Design, • Test Coverage, • Test Documentation, • Test Execution, • Test Management, • Test Management Tools, • Test Plan Design, • Test Planning, • Test Scenarios, • Test Scripts, • Test Summary Report, • Tool Knowledge, • Trade Execution, • Unix, • Use Cases, • User Acceptance Testing (UAT), • Water Well Drilling, • Web Applications, • Web Application Support, • Web Testing