Service Operations Coordinator / Manager (Dispatch & Sales)
hace 2 días
West Caldwell
Job Description Bogush Mechanical Company (Public Sewer Service Division) is a leading full-service sewer, drain, and environmental services company serving New Jersey for over 60 years. Our diversified operation includes sewer and drain cleaning, jet/vacuum services, pipeline inspection, grease trap maintenance, and underground utility repair. Our Grease Trap Division is growing rapidly, and we are looking for a driven, detail-oriented professional to help manage operations while actively contributing to sales growth and customer retention. Position Overview We are seeking a Service Dispatcher / Sales & Operations Coordinator who can effectively manage daily field operations while also driving revenue, maintaining strong customer relationships, and ensuring accurate administrative and payroll reporting. This is a hands-on role requiring strong communication, organization, and accountability. The ideal candidate is both operationally sharp and sales-minded, with a focus on efficiency, profitability, and accuracy. Key Responsibilities Dispatch & Operations • Schedule and dispatch 4–6 field technicians and service vehicles, • Optimize daily routes for efficiency, profitability, and responsiveness, • Coordinate planned maintenance, emergency service, and quoted work, • Monitor job progress and adjust schedules in real-time, • Ensure all jobs are completed and documented accurately Sales & Revenue Growth • Actively promote and sell grease trap service agreements and maintenance programs, • Prepare and follow up on proposals and quoted work, • Identify opportunities to expand services within existing accounts, • Build strong relationships with clients to increase retention and repeat business, • Work with management to drive division growth and meet revenue targets Customer Service • Serve as a primary point of contact for customers, • Handle service requests, scheduling, and issue resolution professionally, • Maintain consistent communication and follow-up with clients, • Ensure a high level of customer satisfaction Administrative Accuracy & Payroll Coordination • Review and verify technician timesheets and job submissions daily, • Ensure all labor hours, job details, and service tickets are accurate and complete, • Submit accurate payroll information in a timely manner, • Maintain organized and up-to-date service records and documentation, • Assist with job costing and invoicing accuracy Team Coordination • Work closely with field technicians to ensure:, • Productivity and efficiency, • Quality of service, • Safety compliance, • Support training and performance improvement efforts Qualifications • 2–5+ years experience in dispatching, operations, or service coordination, • (plumbing, sewer & drain cleaning, environmental, construction or related service industries preferred), • Strong sales mindset with ability to grow accounts and close service work, • Excellent organizational skills and attention to detail, • Proven ability to manage multiple tasks in a fast-paced environment, • Strong communication and customer service skills, • Proficient with computers, scheduling systems, and basic office software, • Ability to ensure high accuracy in timesheets, job reporting, and payroll submissions Requirements, • Clean driving record, • Ability to pass background check and drug screening, • Reliable, accountable, and detail-oriented Schedule • Monday – Friday, • Full-time, in-person Why This Role? • Key position with direct impact on operations and revenue, • Opportunity to grow within a stable, expanding company, • Blend of operations, sales, and leadership responsibilities If you are a detail-oriented, sales-driven professional who takes pride in accuracy, organization, and driving results, we want to hear from you. We look forward to reviewing your application. Learn more about us: PublicSewerService.com Company DescriptionWith over 50 years in business, we’re New Jersey’s most trusted name in commercial sewer cleaning and underground repairs—backed by a heavy fleet and experienced teams.With over 50 years in business, we’re New Jersey’s most trusted name in commercial sewer cleaning and underground repairs—backed by a heavy fleet and experienced teams.