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  • Senior Inside Sales Manager
    Senior Inside Sales Manager
    14 hours ago
    Full-time
    Manhattan, New York

    Senior Inside Sales Manager Location: New York, NY (Hybrid) Full-Time About Molaprise Molaprise is a leading cloud and cybersecurity systems integrator headquartered in New York City, delivering innovative solutions across AI, cloud, and security. We partner with public sector and enterprise clients to modernize infrastructure, enhance resilience, and drive digital transformation. Role Overview We are seeking a high-performing Senior Inside Sales Manager / Senior Account Executive to lead revenue growth, strengthen our inside sales function, and drive execution across key NYC accounts. This is a player-coach role designed for a senior sales professional who thrives in both strategy and execution—owning complex deals while supporting and enabling a broader sales team. You will play a critical role in building pipeline, accelerating deal cycles, and ensuring operational excellence across the sales process. The ideal candidate has strong experience in the NYC SLED market and can effectively position AI, cloud, and cybersecurity solutions to both technical and executive stakeholders. Key Responsibilities Revenue Growth & Pipeline Ownership Own and drive revenue targets across SLED, mid-market, and enterprise accounts Build, manage, and convert a high-quality pipeline through disciplined inside sales execution Lead complex deals from prospecting through negotiation and close Inside Sales Leadership & Daily Execution Provide day-to-day support and direction to the sales team, ensuring consistent pipeline activity and follow-through Establish and optimize sales processes, outreach strategies, and pipeline management discipline Coach and support team members on deal progression, positioning, and closing strategies Pricing Strategy & Vendor Management Negotiate with manufacturers, vendors, and distributors to secure optimal pricing and deal structures Collaborate with partners (e.g., Cisco, Microsoft, OEMs) to strengthen competitive positioning Ensure pricing strategies align with margin goals and customer expectations Proposal Development & Solution Positioning Lead the creation of client proposals, RFP responses, and solution presentations Translate technical offerings into clear, outcome-driven value propositions Partner with engineering teams to ensure accuracy and competitiveness of solutions Customer Engagement & Relationship Management Build and maintain strong relationships with decision-makers across NYC SLED and enterprise clients Act as a trusted advisor, aligning solutions to customer priorities and long-term goals Identify and drive upsell and cross-sell opportunities Marketing & Demand Generation Support Support and participate in marketing outreach, including calls for new service offerings and upcoming webinars Collaborate with marketing to convert campaigns into qualified pipeline Help refine messaging based on customer feedback and market response Cross-Functional Coordination Act as a liaison between project managers, outside sales, engineers, and clients to ensure alignment and timely execution Ensure deals transition smoothly from sales to delivery while maintaining client expectations Drive accountability across stakeholders to meet deadlines and commitments Market Intelligence & Strategy Stay informed on NYC public sector procurement cycles, funding, and competitive landscape Identify emerging opportunities in AI, cloud, and cybersecurity markets Use insights to refine go-to-market strategies and sales positioning Qualifications 7–12+ years of B2B sales experience in IT solutions, cloud, cybersecurity, or consulting Proven track record of exceeding revenue targets and closing complex deals Experience supporting or leading inside sales teams or functions Preferred Experience Strong familiarity with NYC SLED (state, local, education) market Experience working with OEMs, distributors, and partner ecosystems Background in solution-based or consultative selling Core Competencies Strong negotiation and deal structuring skills Ability to translate technical solutions into business value Excellent communication and executive presence Highly organized, data-driven, and process-oriented

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  • Assistant Store Manager - NYC
    Assistant Store Manager - NYC
    1 day ago
    Full-time
    New York

    WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: • Positive Attitude, • Inclusion, • Social Ties, • Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you'll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. JOB SUMMARY As an Assistant Store Manager, you are responsible for assisting the Store Manager in the daily operation of the store, ensuring the highest performance possible in all areas within the operation. Jointly you will be responsible for adhering to market-specific legal requirements, company policies, cleaning, and compliance structures. You are expected to have a full overview of the store and lead your team members when your Store Manager is not present ensuring efficient workflows, great guest experiences, and high-quality products. Your overall success in this position depends on the degree to which all operational conceptual in-store requirements are followed in order to deliver best-in-class guest experiences turning regular customers into beloved returning guests. KEY RESPONSIBILITIES Value-Based Leadership • Support the Store Manager in leading team members in alignment with the company Manifest and operational principles, • Provide guidance and support to team members to ensure a positive and high-performing store culture, • Demonstrate leadership integrity by aligning actions, decisions, and behaviors with company principles Employee Engagement & Development • Support the Store Manager in developing and motivating team members through ongoing coaching and in-store training, • Support initiatives that maintain and improve the store's employee engagement levels, • Encourage open communication and contribute to a collaborative team environment Guest Experience • Champion a guest-first mindset in all store activities, • Build and maintain strong guest relationships within the local community in alignment with brand behavior principles, • Contribute to increasing overall guest satisfaction and loyalty Operational Excellence & Compliance • Help maintain a safe, secure, and healthy work environment, • Enforce hygiene, cleaning, health, and safety standards in accordance with company guidelines, • Ensure brand standards and local regulatory requirements are consistently upheld Stock & Inventory Support • Assist in stock handling processes, including inventory counts and ordering, • Support inventory optimization to ensure cost of goods sold (COGS) remains within defined monthly targets Performance & Financial Contribution • Support initiatives to drive sales growth and optimize store profitability, • Assist in achieving company-defined financial and non-financial KPIs, • Monitor performance metrics and escalate opportunities or risks to the Store Manager as needed Qualifications • At least 1 year of experience in a leadership position with responsibility for team supervision, daily operations, and opening/closing procedures, • Strong interpersonal and communication skills, with the ability to build trust, resolve conflicts, and foster a collaborative team culture, • Demonstrates a strong ambition to grow into a people-focused leader and build a long-term career in management THE JUICE – Overview of your benefits and perks • Experience our brand firsthand with exclusive discounts and special offers available only to employees, • Access competitive medical, dental, and vision insurance plans designed to support your overall well-being, • Invest in your future with our 401(k) program, • Recharge and reset with paid sick leave, and holidays so you can bring your best self to work, • Grow your career with structured leadership training, educational support, and development programs designed to help you reach your full potential, • Compensation: $22.25 hourly plus tips Joe & the Juice is proud to be an equal opportunity employer. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background [NOTICE OF NON-DISCRIMINATION POLICY](https://tinyurl.com/joejuicenotice) ABOUT JOE & THE JUICE JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health. We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products toward the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.

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  • Team Member
    Team Member
    5 days ago
    $16.5–$18.5 hourly
    Part-time
    Manhattan, New York

    • At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us., • We are looking for experienced, passionate Team Members to grow with us!, • At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you!, • If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen., • Reports to: General Manager, • You will love working at NAYA, • We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:, • Competitive pay to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Growth opportunities at every level — we invest in developing leaders from within, • More on the way!, • At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success., • ++How You'll Impact++, • The Team Member plays a key role in NAYA's restaurant operations, trained to work across all stations, from front-of-house service to back-of-house preparation. Team Members provide outstanding customer service while ensuring store standards of cleanliness, organization, and quality. Responsibilities include preparing food, working on the service line, cooking on the grill, and setting up and stocking stations. Team Members collaborate with the team to prepare menu items and maintain a smooth, efficient service experience., • ++What You'll Do++, • Food Preparation & Production, • Prepare daily production items in cooperation with kitchen staff., • Ensure food products are prepped correctly, following recipes and Naya's standards., • Follow recipes and portion control standards to maintain consistency and quality., • Wash dishes and tools used during food prep., • Minimize waste and assist with inventory counts., • Kitchen Organization & Maintenance, • Receive, disinfect, store, and organize deliveries following FIFO and best storage practices., • Maintain proper storage temperatures and rotation procedures per DOH regulations., • Clean and sanitize kitchen equipment, tools, and workstations thoroughly and on schedule., • Keep floors in work areas clean, dry, and free of debris., • Ensure a sanitary, clean, and safe kitchen environment, maintaining all equipment and utensils., • Customer Service, • Provide timely and courteous service to guests in alignment with Naya's policies and procedures. * Display thorough knowledge of menu items, including beverages, and adhere to legal alcohol service requirements., • Greet guests, take orders, and expedite as needed, ensuring accuracy and satisfaction., • Ring orders into the POS system accurately and collect payments., • Assist customers with making change, as applicable., • Follow cash handling procedures, turning in accurate amounts daily., • Front-of-House & Station Management, • Maintain a clean, stocked, and organized workstation at the start of each shift., • Stock cashier stations with necessary items, including paper goods and ice water., • Change trash bags, wipe tables, and counters, and pack sauce sides and pita bread., • Turn on displays and play music as part of daily setup., • Follow the proper cash handling procedures and rings up items correctly, • Complete all side work and cleaning tasks to Naya's standards, including setting up sanitizing pails., • Teamwork & Communication, • Support and assist team members as needed., • Communicate issues and ideas to the Chef or Director of Operations., • Participate in training and development of new employees to uphold Naya's service standards., • Compliance & Professionalism, • Adhere to sanitation standards and company policies on scheduling, clocking in/out, uniforms, and grooming., • Attend company meetings and training sessions as required., • Exhibit a friendly, positive, and helpful attitude at all times., • Carry out additional duties as assigned by management., • ++Who You Are++, • 1+ year experience as a restaurant team member at similar caliber concept, • The ability to lift at least 50 pounds on a regular basis., • The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day., • Excellent communicator in written and verbal formats., • Communicates information effectively and efficiently., • Completed the Train the Trainer course., • Maintain a friendly, helpful and positive attitude always., • Polished personal presentation; grooming meets Naya standards, as outlined by Employee Handbook, • The ability to withstand exposure to high volume of business and the movement, noise and temperature extremes associated with a busy restaurant., • Ability to perform essential job functions under pressure, maintain professionalism when working under stress., • Ability to work nights, weekends and holidays, and variable schedule, per the needs of the business., • Attends mandatory meetings., • Adherence to company, state, and county sanitation standards., • Strict adherence to posted schedule and clock in/out at times.

    Easy apply
  • Assistant Store Manager - Brooklyn
    Assistant Store Manager - Brooklyn
    2 days ago
    Full-time
    Brooklyn Heights, Brooklyn

    WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: • Positive Attitude, • Inclusion, • Social Ties, • Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you'll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. JOB SUMMARY As an Assistant Store Manager, you are responsible for assisting the Store Manager in the daily operation of the store, ensuring the highest performance possible in all areas within the operation. Jointly you will be responsible for adhering to market-specific legal requirements, company policies, cleaning, and compliance structures. You are expected to have a full overview of the store and lead your team members when your Store Manager is not present ensuring efficient workflows, great guest experiences, and high-quality products. Your overall success in this position depends on the degree to which all operational conceptual in-store requirements are followed in order to deliver best-in-class guest experiences turning regular customers into beloved returning guests. KEY RESPONSIBILITIES Value-Based Leadership • Support the Store Manager in leading team members in alignment with the company Manifest and operational principles, • Provide guidance and support to team members to ensure a positive and high-performing store culture, • Demonstrate leadership integrity by aligning actions, decisions, and behaviors with company principles Employee Engagement & Development • Support the Store Manager in developing and motivating team members through ongoing coaching and in-store training, • Support initiatives that maintain and improve the store's employee engagement levels, • Encourage open communication and contribute to a collaborative team environment Guest Experience • Champion a guest-first mindset in all store activities, • Build and maintain strong guest relationships within the local community in alignment with brand behavior principles, • Contribute to increasing overall guest satisfaction and loyalty Operational Excellence & Compliance • Help maintain a safe, secure, and healthy work environment, • Enforce hygiene, cleaning, health, and safety standards in accordance with company guidelines, • Ensure brand standards and local regulatory requirements are consistently upheld Stock & Inventory Support • Assist in stock handling processes, including inventory counts and ordering, • Support inventory optimization to ensure cost of goods sold (COGS) remains within defined monthly targets Performance & Financial Contribution • Support initiatives to drive sales growth and optimize store profitability, • Assist in achieving company-defined financial and non-financial KPIs, • Monitor performance metrics and escalate opportunities or risks to the Store Manager as needed Qualifications • At least 1 year of experience in a leadership position with responsibility for team supervision, daily operations, and opening/closing procedures, • Strong interpersonal and communication skills, with the ability to build trust, resolve conflicts, and foster a collaborative team culture, • Demonstrates a strong ambition to grow into a people-focused leader and build a long-term career in management THE JUICE – Overview of your benefits and perks • Experience our brand firsthand with exclusive discounts and special offers available only to employees, • Access competitive medical, dental, and vision insurance plans designed to support your overall well-being, • Invest in your future with our 401(k) program, • Recharge and reset with paid sick leave, and holidays so you can bring your best self to work, • Grow your career with structured leadership training, educational support, and development programs designed to help you reach your full potential, • Compensation: $22.25 hourly plus tips Joe & the Juice is proud to be an equal opportunity employer. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background [NOTICE OF NON-DISCRIMINATION POLICY](https://tinyurl.com/joejuicenotice) ABOUT JOE & THE JUICE JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health. We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products toward the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.

    Easy apply
  • Operations Coordinator
    Operations Coordinator
    8 days ago
    $20 hourly
    Full-time
    Manhattan, New York

    ENTRY-LEVEL SUPPORT ROLE AVAILABLE FOR 26-27 SCHOOL YEAR - NO PRIOR EXPERIENCE NEEDED About the Role Basic Office Support: • Greet and check-in visitors following school security protocols, ensuring all guests are properly signed in and receive visitor badges., • Coordinate with teachers and staff to deliver requested supplies from the main office to classrooms or workrooms as needed., • Monitor and restock frequently used office supplies, such as paper, pens, and forms (i.e. MAFs), to maintain a functional work environment., • Assist with digital filing and organizing important documents, ensuring that records are easily accessible and kept in the proper locations. Supporting Attendance Tracking: • Assist with daily attendance processes, ensuring accurate record-keeping and reporting as directed by the BOM., • Ensure arrival is set up each day (i.e.: stanchions, CAASS machines in place)., • Support at arrival by monitoring our CAASS scholar attendance scan-in system and escalating issues as needed. Assisting with Technology, Supply, and Inventory Management: • Check supply levels in the Teacher Work Room (TWR) daily and restock essential items (e.g., paper, pens, markers, snacks) to ensure teachers have the materials needed., • Carry and deliver scholar snacks throughout the school building as scheduled., • Monitor and document inventory levels regularly, noting when supplies are running low and informing the BOM to reorder as needed., • Respond promptly to teacher requests for specific supplies, • Troubleshoot basic scholar Chromebook issues and understand the system for distributing new technology, escalating more complex issues to the BOM or IT support. Facilities Support: • Conduct routine facility checks of the school building as directed by the BOM. (Building Operations Manager), • Ensure rapid acknowledgment of facilities slackbot issues and escalate them to the appropriate personnel (BOM or facilities team) according to established protocols., • Walk through hallways, classrooms, restrooms, and common areas, ensuring they are clean, safe, and free of hazards. General Support During Arrival & Dismissal: • Serve as extra support by being present and observant during arrival and dismissal times, while adhering to the guideline of not assuming any leadership and/or scholar management responsibilities., • Aid in recording tardy arrivals or early dismissals, ensuring that accurate records are kept and communicating any issues to the BOM., • Direct students, families, and staff to designated areas, helping manage foot traffic to keep arrival and dismissal processes efficient. Qualifications • 0-2 years of professional experience in an administrative or support role preferred., • High school diploma or equivalent required; Associate's or Bachelor's degree preferred., • Adaptable and flexible to a fast-paced environment., • Positive and proactive attitude with a strong work ethic., • Strong organizational skills and attention to detail., • Ability to follow instructions and complete tasks efficiently., • Basic computer skills and comfort with technology., • Good verbal communication skills., • Ability to work independently and as part of a team., • Eagerness to learn and contribute to the smooth operation of the school. Please submit your application if you are interested.

    Immediate start!
    No experience
    Easy apply
  • Business Development Manager
    Business Development Manager
    29 days ago
    Part-time
    Greenpoint, Brooklyn

    Young Contemporary Art Gallery |Brooklyn Commission-Based | Flexible / Part-Time | Growth Opportunity A young storefront contemporary art gallery in Greenpoint, Brooklyn is seeking an entrepreneurial Business Development & Art Sales Associate to help build the commercial side of the gallery. We have the gallery. We have the artists. We have the exhibitions and artwork. We need buyers. This is a sales and business-development position. Your primary responsibility will be identifying potential buyers, developing relationships, generating qualified leads, and ultimately helping sell artwork. What You’ll Do • Research and identify potential art buyers and commercial clients, • Make outbound calls and emails to qualified prospects, • Build relationships with interior designers, art consultants, architects, hotels, restaurants, developers, hospitality groups, offices, retailers and other businesses purchasing art, • Identify and develop prospective private collectors, • Follow up with qualified gallery visitors and sales inquiries, • Maintain an organized database/CRM of prospects and conversations, • Send artwork information, catalogs and pricing to interested buyers, • Schedule gallery appointments with qualified prospects, • Consistently follow up with leads, • Develop new B2B accounts and long-term client relationships, • Work directly with the Gallery Director to understand available artwork and identify appropriate buyers What This Role Is NOT This is not a curatorial position. You will not be responsible for: • Finding or recruiting artists, • Reviewing artist portfolios, • Selecting artwork, • Curating exhibitions, • Developing exhibition concepts, • Managing artist submissions, • Programming the gallery Those responsibilities remain with the Gallery Director. Your focus is the other side of the gallery: finding the people who buy the art. Who We’re Looking For You do not necessarily need traditional gallery experience. We are interested in someone who is: • Comfortable making outbound calls, • Persistent without being aggressive, • Personable and professional, • Organized with follow-up, • Comfortable speaking with business owners and design professionals, • Interested in contemporary art and photography, • Entrepreneurial, • Excited by building something at an early stage, • Motivated by sales and measurable results Experience in sales, business development, luxury retail, hospitality, interior design, real estate, art sales or client relations is especially valuable. Compensation This is an early-stage, commission-based opportunity. The gallery is currently in its startup/growth stage and cannot offer a traditional salary at this time. Compensation is tied directly to sales and accounts generated by the associate, with uncapped commission potential. We are looking for someone who understands the nature of joining a young business early and is interested in helping build its commercial operation. As the gallery grows and reaches sustainable revenue and/or secures additional financing, there may be an opportunity for this role to develop into a regular paid position with expanded responsibility. About the Gallery We are a young, independent storefront contemporary art gallery in Brooklyn, presenting photography and contemporary artwork through exhibitions, artist programming and public events. We have already established the physical gallery, exhibition program and growing roster of artists. Our next priority is building a stronger collector base and developing relationships with the commercial, hospitality and design industries. To Apply Please send a résumé and a brief introduction explaining why you are interested in being a pioneer in Greenpoint's new art gallery.

    Immediate start!
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  • Entry Level Sales and Account Manager
    Entry Level Sales and Account Manager
    1 month ago
    $3500–$6000 monthly
    Full-time
    Manhattan, New York

    Full-Time | In-Person | Training Provided We are looking for ambitious, motivated individuals to join our growing team as an Entry-Level Sales & Account Manager. This opportunity is designed for someone who enjoys working with people, wants to develop professional sales and leadership skills, and is looking for long-term career growth. No previous sales experience is required. We provide hands-on training, mentorship, and ongoing development to help you build confidence in sales, customer relations, account management, and leadership. What You’ll Do Build relationships with new and existing business customers Learn to identify customer needs and recommend appropriate solutions Assist with new customer acquisition and account management Deliver professional face-to-face presentations Provide excellent customer service and follow-up Work toward individual and team performance goals Participate in daily training and leadership development Develop skills in sales strategy, communication, and business management Who We’re Looking For Ambitious, competitive, and goal-oriented Strong communication and people skills Positive attitude and strong work ethic Coachable with a willingness to learn Comfortable working in a fast-paced, team-oriented environment Customer service, hospitality, retail, or sports backgrounds are a plus No prior sales experience necessary What We Offer Paid hands-on training Performance-based earning opportunities Ongoing mentorship and coaching Leadership and management development Opportunities for advancement based on performance Collaborative and energetic team environment This is an excellent opportunity for recent graduates, career changers, and motivated individuals looking to gain real-world experience in sales, account management, and leadership.

    Immediate start!
    No experience
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  • Student Success & Pathways Officer
    Student Success & Pathways Officer
    2 months ago
    $25–$30 hourly
    Part-time
    Manhattan, New York

    The Part-time Student Success & Pathways Officer at The Cooper Union expands access to The Cooper Union’s precollege STEM programs by actively managing the student recruitment and engagement pipeline from initial outreach through application, enrollment, and early academic persistence. Student Success & Pathways Officer — Revised Job Description TITLE: Student Success & Pathways Officer DEPARTMENT: STEM Pre-College Programs (STEM Outreach), School of Engineering REPORTS TO: Director of STEM Outreach TYPE: Part-time: 25 hours/week, Exempt, Non-Union Last Edited: 08.15.2026 JOB SUMMARY The Part-time Student Success & Pathways Officer expands access to The Cooper Union’s precollege STEM programs by actively managing the student recruitment and engagement pipeline from initial outreach through application, enrollment, and early academic persistence. This is a high-autonomy, hands-on role for a fast-paced thinker and exceptionally strong independent operator who can move fluidly between strategy and execution. The successful candidate must be able to identify what needs to happen next, investigate details, solve problems, make sound judgment calls, and move work forward without waiting for step-by-step direction or administrative support. The Officer serves as a one-person recruitment, engagement, and student-pathways operation within the STEM Pre-College Programs team. This individual must be equally comfortable developing a recruitment strategy, calling a school counselor, analyzing application conversion data, cleaning a CRM record, following up with a family, troubleshooting an enrollment issue, creating a tracking system, and noticing that an important detail has fallen through the cracks. This role is best suited for someone who: • Thinks quickly and critically and can assess a situation, determine priorities, and act., • Is naturally inclined to get into the weeds and investigate details rather than assuming someone else will handle them., • Demonstrates exceptional follow-through and is persistent about closing loops., • Can manage multiple active recruitment and student-engagement priorities simultaneously., • Works independently and does not require an assistant or extensive administrative infrastructure to remain organized and effective., • Understands that successful recruitment depends not only on outreach, but also on meticulous tracking, timely follow-up, relationship management, and conversion., • Can distinguish between what is urgent, what is important, and what requires escalation to the Director., • Takes ownership of outcomes rather than simply completing assigned tasks. This is a student-facing, partner-facing, strategic and execution-oriented position grounded in relationship-based recruitment, pathway navigation, operational excellence, and data-informed decision-making. It is not a clerical or administrative “catch-all” position; however, the successful candidate must be willing and able to personally execute the detailed operational work necessary to produce results. CORE RESPONSIBILITIES AND TIME ALLOCATION 1. Strategic Access, Engagement & Recruitment — 6.5 Hours Strategic Focus: Build strong, productive referral pathways that generate qualified applicants while personally managing the details required to move prospective students from awareness to action. Responsibilities: • Build and deepen referral pathways with STEM teachers, guidance counselors, school departments, school leaders, and community-based organizations., • Identify high-potential schools, communities, organizations, and recruitment channels rather than relying solely on broad-volume outreach., • Prioritize fit, preparedness, and conversion over outreach volume alone., • Conduct school visits, information sessions, recruitment presentations, and Zoom meetings for prospective students, families, educators, and partners., • Proactively contact schools and community partners by email and phone rather than waiting for inbound inquiries., • Develop and maintain a comprehensive High School and Community Partner Database., • Maintain accurate records of outreach, responses, follow-ups, referrals, and recruitment outcomes., • Identify stalled relationships or recruitment opportunities and independently determine appropriate follow-up., • Track prospective students and referral sources through the recruitment funnel., • Coordinate recruitment activity with STEM Ambassadors and ensure outreach assignments are completed., • Continually assess which recruitment strategies are producing applicants and adjust efforts accordingly. 2. Student Pathway Navigation — 7.0 Hours Strategic Focus: Ensure students and families clearly understand program opportunities, admissions expectations, readiness requirements, deadlines, and next steps. Responsibilities: • Facilitate structured student and family touchpoints, including office hours, individual pathway consultations, and application support sessions., • Explain admissions standards, timelines, prerequisites, academic-readiness thresholds, and course requirements., • Help students determine which STEM Pre-College opportunities are appropriate for their interests, experience, and academic preparation., • Conduct virtual consultations to support students navigating the application process., • Identify application or enrollment barriers and actively work with families to resolve them., • Clearly communicate the Student and Parent Code of Conduct and program expectations., • Follow up with students and families when required information, documents, decisions, or actions remain outstanding., • Maintain accurate records of significant student and family interactions., • Recognize recurring areas of confusion and recommend improvements to communications, processes, FAQs, or recruitment materials. 3. Enrollment & Application First-Glance Review — 2.5 Hours Strategic Focus: Maintain momentum across active application cycles by identifying incomplete, incorrectly submitted, or stalled applications before they become lost enrollments. Responsibilities: • Conduct first-glance reviews of applications for Summer STEM, STEM Saturdays, and other assigned STEM Pre-College cycles., • Review applications for completeness, adherence to instructions, and required supporting materials., • Identify applicants requiring follow-up and act quickly to prevent unnecessary attrition., • Trigger and personally manage reminder communications through email, text, phone, or approved CRM workflows., • Move students from Incomplete → Submitted → Reviewed → Decision → Enrollment with disciplined follow-through., • Monitor patterns in application abandonment and identify opportunities to improve conversion., • Escalate substantive admissions questions appropriately while independently resolving routine application issues. 4. Persistence Supports — 3.0 Hours Strategic Focus: Identify students who may require additional academic or pathway support and coordinate timely interventions. Responsibilities: • Serve as the Student Success & Pathways Officer for students requiring bridge planning, readiness support, or referrals., • Identify students whose academic preparation, participation, or performance suggests that additional support may be beneficial., • Coordinate appropriate interventions and referrals in collaboration with the Director and instructional staff., • Maintain concise intervention records linking identified needs, actions taken, and outcomes., • Follow through to determine whether interventions were completed and whether additional action is required., • Identify recurring student-success patterns that may inform future recruitment, admissions, or program design. 5. Impact Analytics & Data Storytelling — 2.0 Hours Strategic Focus: Translate recruitment and enrollment activity into actionable information that informs decisions and demonstrates program impact. Responsibilities: • Maintain disciplined tracking of student pipeline movement:, • Interest → Application Started → Application Submitted → Accepted → Enrolled → Participated., • Produce concise, fact-based pipeline updates that quantify progress and identify areas requiring attention., • Compare recruitment channels and strategies to determine which approaches generate stronger engagement and conversion., • Produce reports such as:, • “85 applications started; 72 submitted; 51 accepted; 46 enrolled.”, • Identify bottlenecks, unusual trends, missing data, or conversion gaps rather than simply reporting totals., • Use data to recommend immediate adjustments during active recruitment cycles., • Help translate student recruitment and enrollment outcomes into clear narratives demonstrating reach, access, effectiveness, and ROI. 6. SLATE/CRM Data Hygiene & Systems Navigation — 1.0 Hour Strategic Focus: Maintain accurate systems and reliable student records so that recruitment and enrollment decisions are based on trustworthy information. Responsibilities: • Manage application bins and communication workflows using Bin Manager and related SLATE tools., • Update applications and processes for each new program cycle., • Create and run queries required for recruitment, admissions, enrollment, and reporting., • Generate and send Admission, Waitlist, and Deny communications for each program cycle., • Maintain accurate student records and identify missing, duplicated, inconsistent, or incorrect data., • Troubleshoot routine system issues independently and coordinate with the SLATE team when escalation is necessary., • Verify that reports, communications, and student statuses accurately reflect the underlying records., • Maintain disciplined data hygiene without allowing systems work to consume the broader student-facing purpose of the role. 7. Internal Collaboration & Planning — 3.0 Hours Strategic Focus: Mainta

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