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OtherProduction company jobs in Huntington Station, NYCreate job alerts
- Dukesholl Group
Order Fulfillment & Customer Support Specialist4 days ago$55000–$70000 yearlyFull-timeNassau CountyCompany Description The company is a leading full-service wholesale importer of premium nutritional products, trusted by major national and international clients. It prides itself on maintaining a welcoming, family-like work environment, offering meaningful opportunities for professional growth, and valuing the work-life balance of every team member. Role Description The company is seeking a dedicated, full-time Order Fulfillment & Customer Support Specialist to join their team on-site and be a key partner in ensuring their clients receive exceptional service. This role goes beyond day-to-day order processing — you’ll gain direct exposure to prominent, nation-level clients and influential businesses, work closely with seasoned professionals, and enjoy the satisfaction of being part of a highly collaborative and supportive team. In addition to a competitive base salary, the role offers: Annual performance bonuses Career advancement opportunities within a growing organization Hands-on experience with high-profile clients in the wholesale and distribution industry A stimulating, friendly work environment that values your contributions and respects your work-life balance The chance to learn from and work alongside highly accomplished business leaders Key Responsibilities Be the trusted partner for the sales team and clients — process customer orders efficiently, resolve inquiries quickly, and follow through to ensure every client’s needs are met. Keep orders moving seamlessly by coordinating with the warehouse team to identify and resolve inventory issues, using your investigative skills to pinpoint discrepancies. Stay on top of stock levels — review and interpret inventory reports to match on-hand versus available products, ensuring customers get what they need when they need it. Dig into the details — research transactions, verify records, and provide accurate supporting documentation to internal teams and clients. Ensure smooth billing operations by processing invoices and maintaining organized records of rebates and customer programs. Keep the company’s systems running like clockwork — maintain orderly filing systems and follow proper documentation practices. Represent the company professionally by answering and routing incoming calls with courtesy and efficiency. Own the delivery process — coordinate with internal teams to ensure customers receive accurate and timely shipments. Required Experience and Qualifications Education: Associate’s degree or coursework in Business Administration, Supply Chain Management, or a related field. Experience: Minimum 1-2 years of experience in customer service, sales support, logistics, and/or purchasing role; experience in entering up to 150 orders per week is desirable. Experience working with order processing systems or inventory management software. Technical Skills: Proficiency in Microsoft Office (especially Excel, Outlook). Experience using ERP systems (e.g., SAP, NetSuite, QuickBooks) or CRM tools. Preferred Experience and Qualifications 3+ years of relevant experience in sales support or customer operations within a warehouse/distribution or manufacturing environment. Familiarity with inventory reporting, and order-to-cash processes. Understanding of price, cost, and profit relationships. Competencies and Skills Customer Service & Communication Strong verbal and written communication skills. Professional and courteous phone manners. Ability to engage proactively with customers to resolve issues and ensure satisfaction. Analytical & Problem-Solving Strong attention to detail and accuracy. Ability to interpret and analyze inventory and sales data. Resourceful in investigating transaction discrepancies and providing clear documentation. Organizational & Time Management Ability to manage multiple priorities. Strong organizational skills and the ability to maintain orderly records. Process-driven with a commitment to follow through. Collaboration & Teamwork Ability to work cross-functionally, especially with sales, logistics and accounting teams. Positive, collaborative attitude with a focus on solutions. Screening Questions (write 1–3 sentence responses where needed) · Are you legally authorized to work in the United States? · Order Processing experience – In your previous roles, how many customer orders did you typically process per week, what types of orders were these (e.g., wholesale, retail, B2B, online), and at which company or companies did this take place? · Inventory & Stock Management - Have you worked with inventory reports or stock records? Please specify the type of reports, the inventory management or ERP system used, and the company where you gained this experience. · Cross-Functional Collaboration – In your past positions, which internal teams (e.g., sales, warehouse, accounting, logistics) did you work with regularly, for what specific tasks, and at which company or companies did this occur? · Customer Communication & Call Handling – In your previous jobs, approximately how many customer calls or inquiries did you handle per day or week, what was the nature of these calls (e.g., orders, complaints, product inquiries), and in which organization did you perform this work? · ERP/CRM Systems Experience - Which ERP or CRM systems have you used in your past roles (e.g., SAP, NetSuite, QuickBooks), for what task specifically (e.g., order entry, inventory checks, invoicing), and in which companies? · Problem-Solving with Clients - when you identify a potential problem with an order or inventory what do you think is the most important step to resolve it before it becomes a bigger issue? · Record-Keeping Practices - In your previous roles, what type of filing or documentation systems (physical or digital) have you maintained, and for what kinds of records? Please specify the company where you gained this experience.
No experienceEasy apply - iFlex Technologies
Online Chat Representative6 days ago$17–$24 hourlyPart-timeDeer ParkAs an Online Chat Representative, you will be the primary point of contact for customers seeking assistance with products or services via live chat. You will provide timely, accurate, and helpful responses to customer inquiries, resolving issues and promoting customer satisfaction. Key Responsibilities: • Respond to Customer Inquiries: Provide timely and accurate responses to customer queries via live chat, addressing concerns and resolving issues efficiently., • Troubleshoot and Resolve Issues: Identify and resolve customer complaints, escalating complex cases to higher-level support when necessary., • Product Knowledge: Provide accurate information about products and services, ensuring customers have a seamless experience., • Documentation: Maintain detailed records of customer interactions and transactions., • Collaboration: Work with internal teams to enhance customer experience and resolve issues. Required Skills: • Excellent Written Communication: Strong written English skills with attention to detail., • Multitasking: Ability to handle multiple chat windows and prioritize tasks effectively., • Problem-Solving: Strong analytical and problem-solving skills to resolve customer issues efficiently., • Technical Skills: Familiarity with chat support software, CRM systems, and basic computer applications., • Customer-Centric Approach: Empathy and patience when dealing with customer concerns. Work Environment: • Remote Work: Many online chat representative positions are remote, requiring a reliable internet connection and a quiet workspace., • Flexible Hours: Some positions offer flexible hours, while others may require working specific shifts, including evenings and weekends. Qualifications: Education: High school diploma or equivalent; some employers may prefer a college degree. Experience: Previous customer service experience, especially in an online or chat environment, is often preferred. Training: On-the-job training is usually provided to familiarize representatives with company-specific products and services. Benefits: • 401(k) Matching., • Health Insurance., • Dental Insurance., • Employee Discount., • Flexible Schedule.
Easy apply
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