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  • General Manager
    General Manager
    19 hours ago
    $65000–$75000 yearly
    Full-time
    Charlotte

    maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. We're looking for a passionate General Manager to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • Report directly to your regional director and culinary director, and effectively communicate with them regarding team and restaurant needs, • Impeccable understanding of your restaurants' financial results and motivate your team to constantly go above and beyond, • Target the areas of excess cost; work with Maman office team to maximize profitability without compromising guest experience, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Lead a team of front of house and back of house staff {approx. 25 people}, • 75% of your time spent on the floor completing tasks that your team completes, and 25% of your time will be spent on scheduling, ordering, inventory and emailing and reporting with the back office team, • Review daily time punches on Harri; address time clock abuse via coaching and/or documentation, • Work with the Maman office team towards the development and implementation of new SOPs, menu launches, marketing initiatives, events, training etc., • Follow performance review documents provided by Regional Directors and lead monthly performance reviews for all team members, • Identify and share staffing needs with Regional Directors, • Ensure all new hires are fully onboarded in Harri prior to coming in for their first training shift, • Ensure that all food and beverage products are consistently prepared and served according to Maman's recipes, portioning, and plating standards, • Take ownership of the cafe spaces aesthetics, • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests, • Investigate and resolve any guest concerns What we're looking for: • You have minimum 3 years leadership experience, • You take complete ownership of your team, restaurant and everything needed to provide the best experience to customers, • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated, • You ensure food and safety at all times, and own a valid food handler's certificate, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed, • Hospitality is your passion, you make a point of keeping up with the latest industry trends, • You make people feel good---your team and guests alike. You lead by example, • You learn quickly and are able to adapt to maman's unique culture, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

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  • commissary baker
    commissary baker
    5 days ago
    $16–$20 hourly
    Part-time
    Charlotte

    maman is a cafe-bakery-kitchen-event-catering company founded in 2014 by owners Elisa Marshall and Benjamin Sormonte in soho nyc, focusing on homemade baked goods and comforting foods that bring them back to their own mothers' cooking and warmth of home. maman offers delicious food and beverage as well as aesthetically pleasing spaces covered in rustic charm, blue and white ceramics, custom designed cups, and plenty of bunnies and greenery. maman is many things in one but it all stems back to family and the strong family we create within our team. we aim to serve your daily coffee and lunch, cater your next major event, or host the most special occasions in your life. We're looking for a baker to join maman's commissary team! What you'll do: You will be working alongside the pastry production supervisor and two other bakers. • Bake and create in a specific station, • Learn the maman recipes, • Always keep the kitchen sparkling, no one likes working in a messy place!, • At maman everyone does a bit of everything. We all like to switch it up and help out with any position on the floor. We truly believe team work makes the dream work and don't have cookie cutter job descriptions What we're looking for: • You are an experienced back of house professional with a sweet tooth for cookies, • You have a knowledge of pastry and able to lift and move 50lbs, • You make people feel good, especially your team, • You work positively and collaboratively to achieve the highest standards of delivery, • You learn quickly and are able to adapt to maman's unique culture, • Flexible schedule that will include weekends, holidays, and special events, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out. We are looking for awesome, hard-working people that are all about creating the most memorable experience for every single maman customer.

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  • Pastry Chef
    Pastry Chef
    5 days ago
    $72000–$85000 yearly
    Full-time
    Charlotte

    Description Maman is a French bakery, café and leading lifestyle brand founded in 2014 by owners Elisa Marshall Benjamin Sormonte, with locations across North America and Canada. Inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. In addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. From baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. In September 2021, maman founders Elisa Marshall Benjamin Sormonte released the highly anticipated maman: the cookbook. We're looking for a passionate Pastry Chef to join our Charlotte team! Our ideal candidate is passionate about food and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague you don't take yourself too seriously. You will be based at our Charlotte Commissary location. Responsibilities of this Role (What you'll do): • You will be working as the Pastry chef of Maman Charlotte in the commissary kitchen located in the Commonwealth area;, • You will be in charge of the Pastry department working in close contact with the Savory Chef and Pastry Director;, • Organization of the production of the menu and catering/events orders with the team;, • Hiring, training, documenting. growing and scheduling your team;, • Supplying different locations of freshly baked goods on a daily basis;, • Cost control, stock management, ordering and maintaining adequate par levels;, • Quality and quantity control in regards to the company standards;, • Leading a growing team forward;, • Report directly to your supervisors about any upcoming changes, positive and negative and effectively communicate with them regarding of your team;, • Organizing commissary deliveries for the stores in the time frame scheduled and communicating efficiently in case of any changes, • Able to communicate with other regional leaders and General managers in a timely manner., • Ensure food and labor costs stay consistent and follow company guidelines., • Create a dynamic and RESPECTFUL work environment with little to no pressure for yourself and the team. (Everything is about anticipation and organization)., • Maintain the cleanliness of the kitchen and production at the highest standards and as per the state health department and FDA guidelines., • Maintain the quality of any preparations at the highest standards. Similarly, educate and inform your team about your vision of what is good and what is not;, • Efficiently and thoroughly inspect the quality of any supplies received at the kitchen and inform the person/company concerned in case of an issue;, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies if needed. Requirements (What we're looking for): • Be dynamic, passionate, pedagogue and organized., • Be a great communicator and understand when help is needed (You are not alone);, • Able to perform all tasks required to the production of baked goods. (lifting, cutting, shaping, scaling, pipping...), • Be a solution oriented person., • Share, teach, train your knowledge and passion for the craft., • Take pride in any wins and place your best foot forward everyday;, • Have a sense of urgency, organization and priority., • Have knowledge in french and american baked goods including fermentation, lamination, dough, quick bread, cakes and different types of creams and fillings., • Have minimum 1-2 years of leadership experience, • You take complete ownership of your team, kitchen and work;, • You ensure food and safety at all times, • ServSafe certified;, • Hospitality is your passion, you make a point of keeping up with the latest industry trends. Curiosity is the heart of your craft;, • You make people feel good---your team and guests alike. You lead by example, • You are a quick learner, not afraid to ask questions. What's in it for you: • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with you! Details: Pay annual gross salary of $72k to 85k depending on experience. Schedule Full Time Experience Minimum 2 years of experience

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  • Regional Culinary Director
    Regional Culinary Director
    5 days ago
    $80000–$95000 yearly
    Full-time
    Charlotte

    maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. From baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. In September 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. Our ideal candidate is an experienced culinary leader who brings energy, respect, and passion into their everyday interactions. You are a mentor and problem solver who effectively develops high-performing teams and fosters a collaborative, four-walls culture in every location. you have extensive experience with multi-unit leadership and maintain operational excellence by upholding the highest standards of quality, consistency, safety and brand integrity. You have strong culinary expertise in French, Mediterranean, and American cuisines, and are fluent in both English and Spanish. Position Summary The Regional Culinary Director oversees all Back of House operations across maman's North Carolina locations, leading the Culinary Management team and partnering closely with the Regional director to ensure alignment between culinary execution and overall business strategy. The Regional Culinary Director drives culinary excellence, operational consistency, financial performance, and team development across North Carolina. Through hands-on leadership, strategic oversight, and strong mentorship, the Regional Culinary Director ensures each kitchen operates efficiently and profitably while upholding maman's standards, brand identity, culture and values. Essential Responsibilities Culinary Leadership Standards ● Oversee all kitchen operations across multiple locations to ensure consistency, quality, and execution of brand standards ● Maintain rigorous food quality, presentation, and portion control standards ● Train and coach BOH teams to ensure proper execution of all culinary initiatives ● Drive successful menu rollouts and ensure seasonal updates are executed flawlessly, ensuring brand standards are met and portioning and control is consistent across all markets ● Ensure compliance with all health, safety, and sanitation regulations as directed by State and local governments ● Audit ServSafe Food Handler certifications for management at all locations Operational Excellence ● Oversee the performance and accountability of each region by reviewing weekly reports, conducting store visits, and holding weekly team meetings as needed ● Lead, coach, and inspire Culinary Management team and onsite Kitchen Leaders ● Conduct performance reviews, provide ongoing coaching and foster career development conversations ● Partner with the regional director COO to foster a collaborative, four-walls environment in each location ● Ensure Kitchen Leaders uphold training, service, and culinary standards and drive alignment between store-level operations and company-wide goals Inventory, Cost Control Financial Performance ● Enforce best practices for inventory management, ordering procedures, and portion control ● Oversee COGS guidelines and food cost targets to protect and improve margins ● Analyze PL statements and implement corrective action plans where necessary ● Optimize labor scheduling and productivity across all locations ● Manage regional vendor relationships and purchasing strategies to ensure cost efficiency and product quality ● Utilize various technologies and tools to analyze and strategize financial performance Clear Communication Hands-On Support ● Maintain open communication with Kitchen Leaders, Regional Director, Executive Culinary Director COO regarding progress, challenges, and opportunities ● Support cross-functional projects and activations, ensuring alignment with brand standards ● Provide insights to leadership regarding staffing needs, market trends, and operational improvements Qualifications Skills ● 7+ years of progressive culinary leadership experience, including 2+ years in a multi-unit or regional leadership role ● Strong financial acumen with proven ability to manage budgets, labor, and costs effectively ● Proficiency in Google Workspace expected; experience with third-party delivery platforms, MarginEdge, and Harri preferred ● Extensive knowledge of State and local food safety regulations across North Carolina ● Excellent leadership, communication, and problem-solving skills ● Willingness and ability to travel frequently throughout Charlotte area. ● Energetic, approachable, adaptable with experience building and leading high-performing teams ● Bi-lingual in English and Spanish What We Offer At maman, we're proud to provide a supportive and people-first environment where leaders can thrive and grow. Our Regional Culinary Directors enjoy: ● A collaborative culture that values teamwork, initiative, and continuous improvement ● Competitive salary, performance-based bonuses, and growth opportunities within a fast-growing brand ● Comprehensive healthcare options, 401k and commuter benefits ● Paid time off and a flexible, supportive work environment ● Ongoing professional development, training, and opportunities for internal mobility ● Sweet perks cookies, coffee, and in-store discounts ● A company culture where we roll up our sleeves, support one another, and celebrate shared success

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  • Specialty Coffee, experienced Barista
    Specialty Coffee, experienced Barista
    5 days ago
    $12–$14 hourly
    Part-time
    Charlotte

    maman - Barista maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is a passionate, experienced barista who takes pride in their craft and thrives in a fast-paced, team-driven and collaborative environment. you are positive, adaptable, efficient, and hospitality-focused, with a strong understanding of coffee fundamentals and a positive, no-ego attitude. Position Summary The Barista is responsible for crafting and serving high-quality, maman standard beverages while delivering exceptional service. This role requires technical coffee skills, efficiency, and a guest-first mindset. The Barista consistently upholds maman beverage standards, maintains a clean and DOH compliant workstation, and builds strong relationships with guests through warm, personalized hospitality. Essential ResponsibilitiesBeverage Quality Production • Prepare and serve the full beverage menu in accordance with maman's established recipes and beverage standards., • Ensure beverage consistency, quality, and presentation across all drinks., • Maintain service time standards, with drinks served within 8 minutes on weekdays and 10 minutes on weekends., • Demonstrate proficiency in espresso preparation, milk texturing, and basic latte art., • Accurately read and execute POS tickets, including sizes, modifiers, and dine-in versus to-go orders. Guest Experience Hospitality • Deliver warm, genuine, and personalized service to every guest, consistently following all steps of service (Smile, Engage, Name, Thank You) in every guest interaction., • Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service and providing updates on seasonal specials and menu changes., • Communicate menu offerings clearly, including ingredients and allergy-related information, to support informed guest choices., • Anticipate guest needs and provide proactive, attentive service., • Address guest concerns professionally and courteously, escalating issues to the leader on shift when necessary. Service Operations • Maintain an organized, efficient bar workflow to support speed and accuracy during service., • Operate in close coordination with front-of-house team members to ensure seamless service, supporting other positions during slower periods, embracing cross-training and a team-first approach., • Follow established steps of service and operational procedures to ensure consistency and quality., • Flexibility to work with various FOH positions including counter service, runner and/or server based on business needs. Cleanliness Maintenance • Maintain the barista station to DOH standards at all times, including proper care of rags, steam wands, pitchers, grinders, pitcher rinsers, counters, and milk storage., • Complete opening and closing tasks as assigned, including FIFO practices, DOH checks, and end of day email correspondence with collaboration with the rest of the FOH team., • Support daily, weekly, and monthly deep-cleaning tasks as assigned., • Promptly report safety hazards, equipment issues, or maintenance needs to the leader on shift. Team Support • Work collaboratively with FOH and BOH teams to maintain smooth service and high standards., • Demonstrate flexibility by assisting in multiple roles as business needs require., • Maintain a positive, professional demeanor at all times, even in fast-paced or high-pressure situations., • Perform additional tasks and ad hoc projects as assigned to support daily operations. Qualifications Required: • Minimum of 2 years of barista experience., • Ability to pass a barista skills evaluation., • Working knowledge of espresso preparation, micro-foam milk texturing, and basic latte art., • Strong understanding of POS tickets, modifiers, and beverage offerings., • Ability to work a flexible schedule, including weekends, holidays, and special events, unless pre-approved to work a specific schedule at hiring as per business needs., • Ability to multitask and stay organized in a fast-paced environment., • Ability to stand for extended periods and perform light physical tasks related to the role, including being able to lift up to 25 lbs. Preferred: • Experience in a high-volume or specialty coffee environment., • A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture., • Passion for hospitality and a sweet tooth for cookies is a plus., • Attention to detail and a strong sense of ownership over the guest experience., • Strong product knowledge, including allergy awareness., • Demonstrated ability to learn quickly and adapt to a unique workplace culture. Whats in it for you: At maman, we're proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered: • A collaborative culture that values teamwork, initiative, and continuous improvement., • Competitive pay and growth opportunities within a fast-growing brand., • Comprehensive healthcare options and commuter benefits., • Ongoing professional development, training, and opportunities for internal mobility., • Sweet perks cookies, coffee, and in-store discounts., • A company culture where we roll up our sleeves, support one another, and celebrate shared success., • $12.00 - $14:00 hourly wage plus tips.

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