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WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at and connect with our passionate community on our . As a Senior Customer Success Manager, you will lead high-level strategic partnerships across major school districts in the Western US to ensure our tools reduce teacher burnout and accelerate student learning at scale. As a regional expert and commercial lead, this consultative position involves managing a multimillion-dollar book of business. Key responsibilities include driving customer adoption and leading renewal efforts. You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption. This role is regional. Candidates must reside in Mountain or Pacific time zones. In this role, you will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes: Portfolio Growth and Retention: You will manage a multimillion dollar portfolio while maintaining a Gross Revenue Retention (GRR) rate above target through strategic price increases and seat expansion. Product Adoption: You will drive active usage across your districts by maintaining a deep understanding of the product and delivering high-impact training and implementation strategies that add value throughout the customer journey, ensuring our tools become essential to daily teacher workflows. Churn Mitigation: You will identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds, specifically focusing on a 90 day action plan for high-stakes renewals. Strategic Relationship Management: You will build deep trust with district executive leadership, managing accounts with individual ARR values of six-figures or more through data-driven storytelling and consultative selling. Leadership and Mentorship: You will scale our collective impact by contributing high level insights to the Customer Success playbook, driving cross functional strategy in leadership meetings, and mentoring junior team members to elevate the entire regional organization. Key Metrics of Success Revenue Retention (GRR, NRR) Churn Rate Pilot conversion Expansion Growth Operational Excellence To be successful in this role, you’ll bring the following skills and competencies: Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action. Commercial Fluency: You are comfortable leading complex financial negotiations, including discussing contraction risks, pricing adjustments, and expansion opportunities. Relationship-Driven: You build deep trust with teachers and district leaders alike. Strategic Problem Solving: You can balance long-term account health with the immediate pressures of a fast-paced renewal season. Project Management: You bring structure to complex, multi-stakeholder rollouts and can hold a district accountable to a shared implementation plan. Required 5 - 8 years of experience as an individual contributor managing enterprise or strategic accounts in a B2B SaaS or EdTech environment, with a strong preference for K-12 EdTech A proven track record of meeting revenue retention and expansion targets. Demonstrated experience leading commercial conversations around renewals, expansions, and pricing Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations Comfort and availability to travel up to 30% of the time Must reside in Pacific or Mountain time zones Preferred Background in education as a former teacher, coach, or school administrator, a plus Why Join Us? Work on cutting-edge AI technology that directly impacts educators and students. Join a mission-driven team passionate about making education more efficient and equitable. Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live. For full time employees: Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need. Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums. Every employee is offered generous stock options, vested over 4 years. 401k match & monthly wellness stipend. Our Values: Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

They are an AI powered voice agent that handles inbound calls, takes reservations, processes payments, and delivers 24/7 customer support, all without human intervention. When a situation requires a human touch, they seamlessly transfers the call with full context. They were purpose built for the rental industry, starting with car rental operators across North America. Their platform integrates directly with rental management systems, giving operators instant call answering, real time availability checks, automated booking workflows, and a live performance dashboard. They are now establishing it as an independent business unit with its own leadership team, with ambitions to expand into the broader rental and services verticals. This is a ground floor opportunity to join a product that already works, at the moment it begins to scale. They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly with customers, understands how operators run their day to day business, and can turn a new sign up into a long term, high value relationship. You’ll be responsible for taking customers from contract signed through to fully operational: configuring the product for their business, training their teams on the dashboard and knowledge base, monitoring adoption, and ensuring they see measurable value from the product. Once live, you’ll own the ongoing relationship, driving retention, identifying expansion opportunities, and acting as the customer’s voice back into the business. You’ll work closely with the CEO and cross functional stakeholders across Sales, Product, Engineering, and Partnerships. As one of the first customer facing hires, you’ll have a direct hand in shaping the onboarding playbook, defining what great looks like for customer health, and building the success function from the ground up. • Lead new customers through implementation: configuring the product for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows., • Train customer teams on the product dashboard, analytics, call review, and configuration tools so they can self serve day to day., • Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved., • Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows., • Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data., • Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them., • Manage renewals and ensure customers continue to see value as their business and capabilities evolve., • Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer., • Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases., • Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration., • Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth., • Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes., • Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot)., • Contribute to building a knowledge base of best practices, FAQs, and self-service resources for customers., • You’ve onboarded your first cohort of customers and they are live, with answering calls and creating bookings., • A repeatable onboarding playbook is documented and being refined based on real customer feedback., • Customer health tracking is in place and you have clear visibility into adoption and engagement across your accounts., • You’ve built trusted relationships with early customers and are their go to contact for anything product related., • Customer retention is strong: the majority of customers onboarded are renewing and actively using the product., • Onboarding time to value has improved measurably through playbook iteration and process refinement., • You’ve identified and supported expansion within existing accounts, contributing to revenue growth beyond initial contracts., • Customer feedback loops are producing actionable insights that are influencing product and go to market decisions., • The customer success function has clear processes, health metrics, and documentation that could support scaling the team., • 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS., • Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn., • Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously., • Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical., • Proactive and empathetic: you anticipate customer needs rather than waiting for escalations., • Comfortable working with data to monitor customer health, spot trends, and inform decisions., • CRM experience (HubSpot, Salesforce, or equivalent)., • Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment., • Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals such as automotive, travel tech, or mobility is a strong plus., • Experience onboarding customers onto AI, automation, or voice/conversational technology products., • Experience building or materially improving customer success processes, playbooks, or health scoring from scratch., • Familiarity with SaaS products and API based integrations, enough to guide customers through configuration without needing engineering support for every question., • Startup or early stage SaaS experience where you had to build the function, not just run it., • Be the first dedicated customer success hire for an AI product that customers can see and hear working from day one., • Ground floor opportunity: shape the entire post sale experience as the business establishes its own leadership team and scales its customer base., • Direct influence on onboarding design, customer health frameworks, and product direction through the feedback you bring back from the field., • Work with a product that delivers immediate, measurable value to operators: every call answered, every booking captured, every minute saved., • Competitive compensation and strong growth potential as the customer success function scales.

Lots of tech companies disrupt. But, many fail when they try to scale. We're different. CockroachDB makes it easier for companies to build and scale apps. This is how and why we're helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact. Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization. Partnering closely with Sales, they build credibility and influence by acting with urgency, advocating internally for the customer, and driving alignment across teams. In this role, you own the customer’s path to value realization. You translate business goals into clear success criteria, manage critical milestones, and ensure customers achieve tangible value from CockroachDB while proactively managing risks, renewal health, and identifying expansion opportunities. Our Customer Success Managers require strong program management skills and the ability to coordinate multiple workstreams simultaneously. While not a technical role, CSMs must develop deep product knowledge, understand database technologies and the competitive landscape, and confidently connect customer pain points to effective solutions. You must be based in Toronto, NYC or Austin to be eligible for this role. • Own 8–12 strategic accounts end to end, including onboarding, adoption, health, risk management, renewals, and expansion., • Define and execute Customer Success Plans aligned to customer business objectives, usage, ROI, and time-to-value., • Lead Executive Business Reviews, presenting outcomes, risks, and recommendations to senior and C-level stakeholders., • Manage enablement and technical rollout initiatives, coordinating with Engineering, Product, Support, and Professional Services to remove blockers., • Serve as the primary point of coordination across the account team (Account Executive, Sales Engineer, Support, and Services) to ensure seamless customer coverage., • Develop a deep understanding of customer business needs and translate them into technical and operational requirements for Cockroach Labs., • Proactively identify, qualify, and partner with Sales on expansion opportunities to grow ARR., • Monitor customer health and product consumption, recommending upgrades or enhancements to increase value and adoption., • Track, forecast, and report on key success metrics, including renewal risk, NRR, churn, CSAT/NPS, and time-to-value., • Design and continuously improve scalable Customer Success processes, playbooks, health models, and reporting. In your first 30 days, you’ll ramp quickly on CockroachDB, its core architecture, strengths, and best-fit use case so you can confidently speak to customer problems and solutions. During this time, you’ll also focus on building strong internal relationships across Sales, Product, Engineering, and Support, learning how to navigate the organization and mobilize the right resources to support customers effectively. By 60 days, you’ll begin actively participating in day-to-day CSM tasks, shadowing ongoing customer engagements and taking ownership of defined portions of account governance. This includes contributing to customer meetings, tracking action items, identifying risks, and supporting adoption and enablement efforts alongside the broader account team. After three months, you’ll independently own a portfolio of accounts, lead customer conversations, and drive execution against Customer Success Plans. You’ll proactively identify risks and expansion opportunities, run Executive Business Reviews, and coordinate cross-functional teams to ensure customers are realizing measurable value from CockroachDB. • 6 - 8 years of experience as a Customer Success Manager, Project Manager or Technical Account Manager with a proven success record, • 3+ years of experience managing high-value, strategic accounts, • Experience working with sales teams, • Knowledge of databases, distributed systems, and modern enterprise software architecture, • Successful track record of driving product adoption and expansion through understanding the customer's current (and future) database requirements Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at _. Cockroach Labs has a hybrid work model, with Roachers that are local to one of our offices coming in on Mondays, Tuesdays, and Thursdays and working flexibly the rest of the week. While we’ve learned valuable lessons working remotely, nothing can replace the connection, creativity, and fun that occurs when Roachers get together and we are committed to fostering a workplace that encourages collaboration and allows us all to do our best work. • Stock Options, • Medical Insurance, • Vision Insurance, • Dental Insurance, • Life and Disability Insurance, • Professional Development Funds, • Flexible Time Off, • Paid Holidays, • Paid Sick Days, • Paid Parental Leave, • Retirement Benefits, • Mental Wellbeing Benefits, • And more! The annual anticipated base salary range for U.S. candidates for this role is listed in USD below. This role is also eligible for commission. Salary is one component of the Cockroach Labs’ Total Rewards package, which also includes, for each employee: stock options, medical insurance, vision insurance, dental insurance, life and disability insurance, funds towards professional development resources, flexible paid time off, 11 paid holidays a year, 10 paid sick days a year, paid parental leave, a 401(k) plan, and wellbeing benefits. We set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. Salaries for candidates outside the U.S. will vary based on local compensation structures. This position will remain posted until filled. Applicants should apply via our Careers Page. Annual Anticipated Base Salary Range (U.S)$145,000—$160,000 USD

You’ve led onboarding, implementation, and renewal conversations with enterprise clients - you understand how to liaise /project manage with both C-levels and entry-level employees alike.

CallMiner has evolved from a leader in conversation intelligence to a provider of the world’s most comprehensive AI-powered Customer Experience (CX) automation platform. We are seeking a Customer Success Director to join our success team and lead the strategy, execution, and measurable value realization for a portfolio of our customers. As a Customer Success Director you manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals. You will deliver measurable customer outcomes by creating and executing Strategic Success Plans that drive ROI, expand multi-platform adoption, and support operational excellence. As the primary partner for program leads and executive sponsors, you will ensure that their business priorities are closely aligned with our solutions and services. You will work closely with Customer Success Managers and collaborate across the organization with Sales Executives, Account Managers, and other cross-functional teams to ensure customer success activities directly support revenue, growth, and retention goals. This position is ideal for professionals with established customer success skills who demonstrate professional curiosity; a continuous drive to deepen industry expertise, understand complex customer needs, anticipate emerging trends, and the confidence to challenge assumptions (a challenger mentality) to optimize strategy, execution, and measurable results. • Manage ACV portfolio up to $10M., • Engage strategic accounts with expanding platform coverage and integrations., • Lead creation and execution of Strategic Success Plans aligned to customer objectives and measurable ROI., • Engage technical, operational, and executive stakeholders through targeted communication and strategic calls., • Maintain program-level relationships with customer executives., • Drive strategic cross-functional collaboration; translate market insight into actionable portfolio strategies., • Manage renewals and expansion planning for assigned accounts., • Mentor Customer Success Managers to elevate strategic delivery quality., • Travel up to 30% for customer on-site needs., • Monitor account health and success metrics in Gainsight., • 5+ years in customer success, account management or client relations, • Strategic account management expertise, • Deep CX automation & integration experience, • Persona-based engagement across multiple stakeholder levels, • ROI storytelling ability, • Renewal strategy leadership, • Cross-functional project management, • Business analysis & planning, • Negotiation & Influence skills, • Demonstrated ability to use AI powered applications (e.g., ChatGPT, Bard, MS Copilot, or similar) to support daily work tasks., • Skilled in crafting effective prompts to obtain relevant, accurate, and useful outputs., • Able to interpret and adapt AI generated content to meet project or client needs, applying judgment and domain knowledge., • Understands the limitations, ethical considerations, and appropriate use cases for AI tools in a professional context., • Professional community engagement skills, • Short-form video and expert coaching production, • Ability to challenge assumptions in customer strategy to ensure focus on value driven ROI, • Identify risks early; embed mitigations into strategic plans, • Industry specialization in one or more of the following areas (Healthcare, FinServ, Utilities, Consumer Goods & Services, Retail, B2B Services, or Telco), • Experience leading multi-platform integrations, • Bilingual speaker (Spanish preferred)., • Prior leadership experience in Customer Success within a SaaS environment., • Experience in AI/ML-enabled products and customer journey optimization. Does the possibility of using artificial intelligence to improve human connection excite you? We agree! CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our_ captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action. CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood. Our strong commitment to a positive environment continually earns us recognition as a top workplace, including _. At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, _, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. As a Customer Success Manager at HackerOne, you will own a portfolio of customers, driving retention, satisfaction, and long-term value. You will partner closely with customers to understand their goals, guide them in maximizing the value of HackerOne’s platform, and ensure successful renewals. This role is critical to delivering a seamless customer experience and strengthening HackerOne’s position as a trusted security partner. At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Austin, TX or Seattle, WA. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work. Success in this role will be accomplished by delivering on the responsibilities below in alignment with the Values and Principles that define how we work at HackerOne: Manage a portfolio of customer accounts, strengthening engagement and retention by proactively identifying risks and opportunities, demonstrating Own the Outcome for customer success metrics and renewal performance. Build scalable workflows and leverage automation tools to improve efficiency and consistency in customer interactions, applying an AI First mindset to enhance productivity and customer outcomes. Adapt to evolving customer needs and organizational priorities with Change Agility, maintaining strong relationships and continuity during periods of change or ambiguity. Use Data-Driven Decision Making to monitor account health, analyze usage trends, and inform strategies that improve retention, expansion, and customer satisfaction. Apply First Principles Problem Solving to identify root causes of customer challenges, simplifying complex issues and developing clear, effective solutions. Partner cross-functionally with Sales, Product, and Engineering to advocate for customer needs, share insights, and improve the overall customer experience. Lead onboarding and adoption efforts, ensuring customers successfully integrate HackerOne’s solutions and realize value quickly. 2–3 years of experience in Customer Success, Account Management, or a related role in SaaS or technology environments Experience managing customer relationships and supporting renewals or retention strategies Proficiency with CRM tools and ability to analyze customer data to inform decisions Strong communication skills, with the ability to explain technical or complex concepts clearly Experience in cybersecurity or security-focused SaaS environments Familiarity with data analysis and reporting tools to track customer performance and outcomes Experience supporting onboarding or customer adoption programs Basic project management experience coordinating cross-functional initiatives Compensation Bands: _ Tier B: $100k base plus 10% variable #LI-Remote #LI-KM1 Health (medical, vision, dental), life, and disability insurance* Equity stock options Retirement plans Paid public holidays and unlimited PTO Paid maternity and parental leave Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) Employee Assistance Program *Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with _ as our Employer of Record (EOR). Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Director of Customer Success leads a high-performing organization that drives value realization, retention, and expansion across customers. This executive owns the end-to-end post‑sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to vertical specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross-functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Strategy & Leadership • Define and execute the vertical CS strategy, segmented by sub-vertical and customer tier, • Build, scale, and mentor a diverse team of Customer Success Managers and Directors., • Establish a value framework with finance-relevant KPIs, outcome maps, and executive communications (QBRs)., • Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy • Ensure successful onboarding and time-to-value with robust project governance for complex, multi-stakeholder programs., • Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives., • Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs., • Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem.Cross-Functional Partnerships, • Partner with Product on voice-of-customer, roadmap validation, beta programs, and finance-grade features (security, reporting, controls)., • Partner with Implementation teams for onboarding, reduce time-to-value, and ensure high-quality project delivery., • Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans., • Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives.Operational Excellence, • Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths., • Own CS budget, capacity planning, hiring plan, and productivity benchmarks. EXPERIENCE: • Bachelor's Degree or equivalent (MBA optional but preferred), • 3+ years of related experience in Account Management, • 2+ Years of organizational leadership experience, • 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high-value accounts), • Ability to manage and lead during times of change and organizational transformation, • Understanding how to work growth businesses in a competitive environment, • Excellent tactical execution skills, • Strong sense of process and the ability to innovate on process tools and conventions, • Ability to craft detailed, well-written communications and proposal, • Maintain a high emphasis on teamwork, collaboration, and process innovation, • Ability to influence others through strong verbal and written communication, • Strategic mindset: self-directed, organized, analytical, and have excellent problem analysis/problem-solving skills, • Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations, • Diligent, resourceful, versatile, and able to multitaskWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code, • Honor Honesty, Consistency, and Responsibility: Do the right thing, • Cultivate an environment of dignity: Show respect for the individual, • Take an Outside-In approach: Put the client first, • Think out-of-the-box: Innovate and create, • Stay Team-Oriented: Collaborate and appreciate each otherWhat Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $120-130K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LR1 United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Valsoft builds and scales vertical market software companies. We partner with strong teams, invest for the long term, and run disciplined operating systems to drive sustainable growth across our portfolio. Carla AI is an AI powered voice agent that handles inbound calls, takes reservations, processes payments, and delivers 24/7 customer support, all without human intervention. When a situation requires a human touch, Carla seamlessly transfers the call with full context. Carla was purpose built for the rental industry, starting with car rental operators across North America. Our platform integrates directly with rental management systems, giving operators instant call answering, real time availability checks, automated booking workflows, and a live performance dashboard. We are now establishing Carla AI as an independent business unit with its own leadership team, with ambitions to expand into the broader rental and services verticals. This is a ground floor opportunity to join a product that already works, at the moment it begins to scale. We’re hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI’s growing customer base. This is a hands on role for someone who enjoys working directly with customers, understands how operators run their day to day business, and can turn a new sign up into a long term, high value relationship. You’ll be responsible for taking customers from contract signed through to fully operational: configuring Carla for their business, training their teams on the dashboard and knowledge base, monitoring adoption, and ensuring they see measurable value from the product. Once live, you’ll own the ongoing relationship, driving retention, identifying expansion opportunities, and acting as the customer’s voice back into the business. You’ll work closely with the CEO of Carla AI and cross functional stakeholders across Sales, Product, Engineering, and Partnerships. As one of the first customer facing hires, you’ll have a direct hand in shaping the onboarding playbook, defining what great looks like for customer health, and building the success function from the ground up. • Lead new customers through implementation: configuring Carla for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows., • Train customer teams on the Carla AI dashboard, analytics, call review, and configuration tools so they can self serve day to day., • Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved., • Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows., • Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data., • Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them., • Manage renewals and ensure customers continue to see value as their business and Carla’s capabilities evolve., • Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer., • Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases., • Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration., • Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth., • Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes., • Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot)., • Contribute to building a knowledge base of best practices, FAQs, and self service resources for customers., • You’ve onboarded your first cohort of customers and they are live, with Carla answering calls and creating bookings., • A repeatable onboarding playbook is documented and being refined based on real customer feedback., • Customer health tracking is in place and you have clear visibility into adoption and engagement across your accounts., • You’ve built trusted relationships with early customers and are their go to contact for anything Carla related., • Customer retention is strong: the majority of customers onboarded are renewing and actively using the product., • Onboarding time to value has improved measurably through playbook iteration and process refinement., • You’ve identified and supported expansion within existing accounts, contributing to revenue growth beyond initial contracts., • Customer feedback loops are producing actionable insights that are influencing product and go to market decisions., • The customer success function has clear processes, health metrics, and documentation that could support scaling the team., • 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS., • Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn., • Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously., • Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical., • Proactive and empathetic: you anticipate customer needs rather than waiting for escalations., • Comfortable working with data to monitor customer health, spot trends, and inform decisions., • CRM experience (HubSpot, Salesforce, or equivalent)., • Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment., • Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals such as automotive, travel tech, or mobility is a strong plus., • Experience onboarding customers onto AI, automation, or voice/conversational technology products., • Experience building or materially improving customer success processes, playbooks, or health scoring from scratch., • Familiarity with SaaS products and API based integrations, enough to guide customers through configuration without needing engineering support for every question., • Startup or early stage SaaS experience where you had to build the function, not just run it., • Be the first dedicated customer success hire for an AI product that customers can see and hear working from day one., • Ground floor opportunity: shape the entire post sale experience as the business establishes its own leadership team and scales its customer base., • Direct influence on onboarding design, customer health frameworks, and product direction through the feedback you bring back from the field., • Work with a product that delivers immediate, measurable value to operators: every call answered, every booking captured, every minute saved., • Backed by Valsoft / Aspire Software, combining the stability of a global portfolio with the pace and ownership of a startup., • Competitive compensation and strong growth potential as the customer success function scales. #AspireSoftware #CarlaAI

Protecting and building a future shaped by original ideas, innovations, and creativity. As a leading online brand protection solution, we help global brands identify and remove counterfeits and pirated content from over 1,500 platforms, and thousands of rogue websites in over 118 countries. In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products. MarqVision’s technology powers everything from detection, monitoring, and enforcement to protect brands at scale. Founded in 2020 by Harvard Law graduates, MarqVision is proudly backed by Altos Ventures, DST Global, Softbank, Atinum Investments and Y Combinator. Our commitment to innovation has also been recognized with a prestigious 2022 Innovation Award from LVMH Louis Vuitton Moët Hennessy (LVMH), and we are honored to be part of the LVMH accelerator program, La Maison des Startups, at the Station F incubator. As we bring forth the next evolution of brand protection, we invite businesses everywhere to join us in safeguarding the creativity that drives our world. How You'll Make an Impact at MarqVision This role is a part of a Customer Success Team. Senior Customer Success Managers at MarqVision are self-motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of MarqVision into tangible business value. What you’ll Achieve • Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts, • Serve as the trusted point of contact for MarqVision customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals, • Collaborate with the MarqVision Sales, Operation, Product teams in strategizing your accounts’ growth, • Proactively engage each account to identify risks and to ensure that every MarqVision functionality and offering is being leveraged, maximizing the value of each MarqVision subscription., • Develop and maintain strong relationships at all levels within the customer organization., • Execute Business Reviews, training, check-in calls, and feature implementation, • Assess client health and develop strategies to mitigate churn with proactive health plans, • Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved, • Partner with engineering teams in architecting and orchestrating customer requests, • Working closely with Engineering, product management, customer support, and sales teams, • Establish and maintain relationships with key stakeholders to promote internal advocacy Skills You'll Need to Bring • 3+ years of relevant Customer Success and/or Account Management within SaaS field in the US Market, • Proven experience with owning customer’s renewals and expansions, • Experience in leading junior members as a team lead or senior, • Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the manner, • Native English and secondary language is always plus., • Strong written and verbal communication skills in English, as well as business and technical acumen, • Have a positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations Nice to Have • Be a great team player, • Understanding of the software development lifecycle, legal tech, SaaS and/or related field, • Enterprise Account Management and Customer Success Management experience in North America, • Productivity tools implementation experience (e.g. Project management tools, BI, others) Our Compensation and Benefits (For U.S. Residents Only) MarqVision provides a competitive benefits package, including equity opportunities, health benefits including 401(K), and other perks designed to support our employees’ well-being and professional growth. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. For roles based in United States, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $100,000-$125,000. Additional Reference • _, • _ Equal Opportunity At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve. By applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our _.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.), • Will be working with in the Transportation industry a plus (Driver Qualification knowledge a plus) Excellent organizational, analytical, problem-analysis, and problem-solving skills., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Perform other duties as assigned What You May Need to be Successful: • Bachelor's degree or equivalent work experience., • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • 40-50 hour work week with additional hours as customers, situations and projects require.Preferred:, • 3 years of virtual work experience, • Work experience in the professional sales environment is desirable, • Experience Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.) Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.), • Will be working with in the Transportation industry a plus (Driver Qualification knowledge a plus) Excellent organizational, analytical, problem-analysis, and problem-solving skills., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Perform other duties as assigned What You May Need to be Successful: • Bachelor's degree or equivalent work experience., • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • 40-50 hour work week with additional hours as customers, situations and projects require.Preferred:, • 3 years of virtual work experience, • Work experience in the professional sales environment is desirable, • Experience Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.) Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.), • Will be working with in the Transportation industry a plus (Driver Qualification knowledge a plus) Excellent organizational, analytical, problem-analysis, and problem-solving skills., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Perform other duties as assigned What You May Need to be Successful: • Bachelor's degree or equivalent work experience., • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • 40-50 hour work week with additional hours as customers, situations and projects require.Preferred:, • 3 years of virtual work experience, • Work experience in the professional sales environment is desirable, • Experience Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.) Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Primary Goal: GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions. We are looking for a passionate Customer Success Manager (CSM) with proven relationship building and project management skills to join the team. The CSM will build deep, multi-threaded relationships, and use proactive data insights and an understanding of GLOBO’s products and services to improve language access and maximize customer retention and growth. Responsibilities: Develop Meaningful Relationships: Serve as the point of contact for a portfolio of customers. Build and maintain deep, multi-threaded long-term relationships with key language access stakeholders across all levels of the organization, including executive leadership. Drive Adoption & Utilization: Proactively monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options to drive product adoption and maximize usage and value realization. Ensure Customer Outcomes & Value: Understand, measure, and report on customer business goals and key performance indicators (KPIs), ensuring customers achieve their desired outcomes and continually recognize the value of GLOBO’s solutions. Lead Quarterly Business Reviews, Annual Reviews, and ad hoc customer meetings. Lead Account Planning & Risk Mitigation: Develop comprehensive account plans and lead the execution of the account strategy. Maintain internal CRM (Hubspot) to monitor customer health, proactively identify "at-risk" accounts, and lead the execution of prescriptive interventions that ensure high satisfaction and retention. Own the contract renewal process for assigned accounts, including proactive risk mitigation, negotiating terms, and securing on-time renewal commitments. Actively identify and develop opportunities to expand GLOBO’s service offerings for upsell/cross-sell and provide additional value to clients. Serve as the Voice of the Customer: Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization. Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction. Required Minimum Education and Experience: A Bachelor’s degree or equivalent. 5+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations. Excellent verbal and written communication skills. Excellent time management and project management skills. Demonstrated experience navigating complex contract negotiations. Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools. High level of initiative, accountability, and follow-through. Ability to manage multiple initiatives and projects and prioritize needs. Strong sense of service and passion for health equity and GLOBO’s mission of “Helping people communicate when it matters most”. Possession of a valid Driver’s License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs. Authorized to legally work for any employer in the United States. Willingness to submit to any requested background checks. Additional Preferred Requirements: An understanding of the language access industry, regulatory requirements, and common workflows. Prior experience at a high growth company in a decentralized environment. Experience with Google Docs and Apple/Mac Operating System. Travel Requirements: 25 - 30% domestic travel requirement for on-site client visits and industry events. GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies. Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks. Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand. Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development. Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone. Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility. Supervisory Responsibilities: This position does not have direct supervisory responsibilities. Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Director of Customer Success leads a high-performing organization that drives value realization, retention, and expansion across customers. This executive owns the end-to-end post‑sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to vertical specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross-functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Strategy & Leadership • Define and execute the vertical CS strategy, segmented by sub-vertical and customer tier, • Build, scale, and mentor a diverse team of Customer Success Managers and Directors., • Establish a value framework with finance-relevant KPIs, outcome maps, and executive communications (QBRs)., • Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy • Ensure successful onboarding and time-to-value with robust project governance for complex, multi-stakeholder programs., • Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives., • Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs., • Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem.Cross-Functional Partnerships, • Partner with Product on voice-of-customer, roadmap validation, beta programs, and finance-grade features (security, reporting, controls)., • Partner with Implementation teams for onboarding, reduce time-to-value, and ensure high-quality project delivery., • Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans., • Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives.Operational Excellence, • Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths., • Own CS budget, capacity planning, hiring plan, and productivity benchmarks. EXPERIENCE: • Bachelor's Degree or equivalent (MBA optional but preferred), • 3+ years of related experience in Account Management, • 2+ Years of organizational leadership experience, • 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high-value accounts), • Ability to manage and lead during times of change and organizational transformation, • Understanding how to work growth businesses in a competitive environment, • Excellent tactical execution skills, • Strong sense of process and the ability to innovate on process tools and conventions, • Ability to craft detailed, well-written communications and proposal, • Maintain a high emphasis on teamwork, collaboration, and process innovation, • Ability to influence others through strong verbal and written communication, • Strategic mindset: self-directed, organized, analytical, and have excellent problem analysis/problem-solving skills, • Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations, • Diligent, resourceful, versatile, and able to multitaskWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code, • Honor Honesty, Consistency, and Responsibility: Do the right thing, • Cultivate an environment of dignity: Show respect for the individual, • Take an Outside-In approach: Put the client first, • Think out-of-the-box: Innovate and create, • Stay Team-Oriented: Collaborate and appreciate each otherWhat Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $130-150K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LR1 United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director (Global Vertical) is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts on our Global Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance. Administrative • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Host cadence client calls to nurture and grow account relationship., • Perform other duties as assigned. EXPERIENCE: • Bachelor's Degree or equivalent (MBA optional but preferred), • 7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Familiarity with Staffing, BPO and/or RPO industries helpful, • Work experience in professional account management and sales environment is desirable, • Proficiency with MS Office applications including Word, PowerPoint, and Excel, • Familiarity with reporting tools like Lookr Analytics and PowerBI helpful, • Salesforce use and familiarity in helping track client information helpful, • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • This position requires travel, which includes overnight travel with as much as 20% travel requirements., • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • Ability to navigate large organizations and build strong internal partnershipsWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code, • Honor Honesty, Consistency, and Responsibility: Do the right thing, • Cultivate an environment of dignity: Show respect for the individual, • Take an Outside-In approach: Put the client first, • Think out-of-the-box: Innovate and create, • Stay Team-Oriented: Collaborate and appreciate each otherWhat Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

We are seeking a highly skilled Exstream Tool Support & Integration Specialist to lead and support the ongoing upgrade, maintenance, and performance optimization of enterprise communication systems, particularly those using OpenText Exstream. The ideal candidate will have hands-on experience with Java/Microservices integration, API development, and familiarity with IRS business processes including the Notice Lifecycle. • Lead Exstream software upgrades, including migration from version 24.x to the latest release, ensuring architecture enhancements for improved system performance, • Ensure compatibility of Exstream with Notice Conversion file output, including seamless delivery of WebApp-generated PDFs, • Provide integration and support for Java/Microservices-based tools, APIs, and cloud environments within the IRS Notice Lifecycle ecosystem, • Execute infrastructure support tasks including:, • Security scanning and compliance (e.g., Qualys, Splunk), • SSL certificate renewals and filing season readiness, • Transition Exstream to a production-level license configuration and scale system performance based on 6–12 months of production transaction data, • Support HSPD-12 (Homeland Security Presidential Directive 12) compliance for Exstream Desktop Designer product requests, • Plan and manage the procurement and renewal of annual maintenance contracts for OpenText products, • Deliver ongoing operations and maintenance support, including software patching, cybersecurity defect remediation, and system troubleshooting, • Provide guidance and support for related initiatives, such as NOTCON efforts linked to END-CCS and the AUR (Automated Underreporter) Notices integration into Exstream, • Work with workflow management tools and enterprise software such as IRWorks, ServiceNow, Splunk, Microsoft Project, and the IBM Rational Tool Suite, • Proven experience with Exstream (OpenText) software, including upgrade, configuration, and performance tuning, • Strong background in Java/Microservices architecture, API integration, and cloud platforms, • Familiarity with federal government business processes, particularly IRS notice systems and lifecycle, • Experience supporting enterprise-level infrastructure, including security compliance tools like Splunk and Qualys, • Knowledge of license management, performance scaling, and enterprise-level document production workflows, • Strong organizational and analytical skills with an ability to manage multiple technical tasks simultaneously, • Experience in government or regulated environments (IRS or federal agency experience highly preferred), • Security and compliance knowledge (HSPD-12, FedRAMP, FISMA), • Relevant certifications (e.g., OpenText certifications, PMP, CISSP, AWS/Azure cloud certs)

About Burro Burro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors. To accomplish our mission, we need a world-class, diverse team where everyone feels comfortable sharing their ideas. With this in mind, we strive to create a work environment where every employee can be themselves and express their perspective – this enables us to deliver the most creative and innovative solutions to problems our customers face. Headquartered in Philadelphia with an office in central California, and backed by top Agtech and autonomy investors, including S2G, Catalyst, Translink, Cibus, FPrime, Toyota Ventures, FFVC, Xplorer, and Radicle, Burro was created to solve the labor shortages facing farmers using robotics. Burros can be described as Disney's Wall-E for agriculture and work outdoors, in a 1.0 format. They function, today, as computer vision based autonomous ground vehicles for carrying, towing, and scouting, and are designed to lay the base for the fully autonomous future of work outdoors. We have a growing triple digit fleet deployed in paid commercial use within vineyards, nurseries, berries, and beyond, and demand for our product is accelerating, so we are growing our team. Reporting to the Manager of Customer Success, the Customer Success Account Manager (CSM) is a project manager, managing deliverables and aligning internal and external resources to achieve objectives. The CSM is also a customer coach and advocate, responsible for leading implementation of the new technology, introducing a new way of working, as well as the long-term growth and utilization of Burros among assigned accounts. The CSM will work daily solving customer challenges, and advising customers on Burro’s use at their site to ensure deployed Burros are maximizing their peak potential. Be a product expert, have a deep understanding of Burro’s capabilities and uses Ensure customers have a world-class experience from project kickoff to pre-deployment and deployment, to ongoing support, to re-order, and renewal of recurring services Be on-site regularly with the customer, and effectively advocate internally for improvements, fixes, and new product features to ensure customer satisfaction Maintain timelines, milestones, and open action items in project schedules Coordinate internal and external meetings to align with customer needs and commitments Meet KPIs and metrics related to customer success, including customer satisfaction, revenue, and retention Drive the escalation of technical issues to robot support and engineering teams Develop strong relationships with key stakeholders at customer sites Proactively identify opportunities to add value to our customers. B.S. in Engineering, Business or other technology related field. 5+ years relevant experience in a Customer Success role, work in emerging technologies or agriculture, startup experience and fleet operations a plus. Customer centric, data driven. Exceptional customer service and communication skills; ability to excel at time-sensitive tasks. Ability to advocate, own an outcome, prioritize issues, and influence others to bring issues to closure. Self-starter able to take initiative and work independently. Onsite travel required up to 80% or as needed. Overnight travel required 20% or as needed. Proficient in Spanish strongly preferred. Familiar with Agriculture industry / Nursery industry Project Management Professional (PMP) certification Familiarity with electrical and mechanical repairs processes and tools (splicing, soldering, motor/gearbox diagnostics and repair, etc.) Familiarity with autonomous mobility technology, such as computer vision and other sensors, RTK GPS, electrical systems (including charging and batteries), mechanical systems Competitive salary and benefits package (medical/dental/vision) 401K Plan Early-stage equity Unlimited PTO Paid parental leave $104,000 - $130,000 a yearCompensation range reflects OTE.RECRUITERS: We are not accepting agency resumes for this position. Please do not forward or submit resumes through our website or to any of our employees directly. Burro is not responsible for any fees related to unsolicited resumes from recruitment agencies.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Retail Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Perform other duties as assigned What You May Need to be Successful: • Bachelor's degree or equivalent work experience., • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • 40-50 hour work week with additional hours as customers, situations and projects require.Preferred:, • 3 years of virtual work experience, • Work experience in the professional sales environment is desirable Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions. Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals. At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need. In the position of Sr Software Engineer I at Softheon, you'll lead significant aspects of our software development efforts, using your expertise to design, develop, and refine solutions that advance our healthcare technology offerings. Your work will influence the direction of our products, and you'll mentor junior engineers, shaping the technical future of Softheon while delivering impactful software solutions. Advanced Software Development and Innovation • Expert Development: Utilize complete knowledge in specialized areas to architect, develop, and maintain sophisticated software solutions with .NET., • Innovative Solutions: Suggest variations in approaches to complex software problems and contribute significantly to the development of new theories and methods. Leadership and Project Management • Project Leadership: Lead small projects effectively, managing timelines and deliverables with a high degree of competence and independence., • Technical Authority: Serve as a journey-level professional with complete knowledge of software engineering, providing expertise in the design and development of new applications and features. Mentorship and Team Development • Mentorship: Act as a mentor and guide for junior engineers, helping them develop their skills and understanding of software development best practices. Analytical Problem Solving and Strategic Collaboration • Analytical Problem Solving: Employ advanced problem-solving techniques to address problems of diverse scope, analyze data effectively, and develop innovative solutions., • Strategic Collaboration: Build and enhance relationships with senior internal and external partners, advising on complex matters and persuading stakeholders when necessary. Talent Management • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews., • Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values., • Provide guidance and mentorship to team members within your department and across diverse functions., • Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement. Additional Responsibilities • Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues., • Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience., • Must reside in the Eastern or Central time zone of the United States. Education • Bachelor's degree in computer science, Engineering, or a related field is required. Experience • 4-6 years of related experience is required., • Proven ability to lead projects and mentor others. Certifications Required (or to be obtained within 90 days of starting employment) • AZ-900, • AI-900 Skills • Demonstrated expertise in .NET., • Strong communication skills., • Capable of managing senior relationships and influencing others. Knowledge • Broad knowledge of software engineering principles. Attributes • Proven ability to work independently with minimal supervision., • Ability to devise solutions based on limited information and adapt existing methods to meet new challenges. Softheon offers every full-time employee a comprehensive compensation and benefits package including: • For this position we offer a base pay of $135,000-$150,000, plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies., • Work from your home company with a one-time home office stipend, • Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents, • Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave, • 15 days to discretionary PTO based on YOS, • 9 additional paid holidays, • Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities *Please note that candidates applying for this position must reside within the United States. Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship. Join Softheon, and together, we'll shape the future of healthcare in America. Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all. At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated. Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization. Your Responsibilities will include... • Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts., • Onboard new districts by leading their project kickoff, data integration, and training sessions., • Assess usage, engagement, and outcome data to determine health and action needed at each of your districts., • Build and maintain director and executive level relationships at each of your districts., • Facilitate renewal process (quote, verbal approval, signature) for your districts., • Provide well-structured customer feedback to our Product Team, collected during the various customer engagements., • Continuously define, document problems and challenges faced by our districts., • Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools., • 3+ Years Professional Experience, • 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry), • Strong ability to multi-task and manage a large book of business, • Experience or Ability to work in a remote environment., • Strong interpersonal skills, • Project management skills (understand task dependencies/sequence and manage of tasks), • Positive attitude - you can stay optimistic in high stress situations, • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it., • Ability to close renewal and multi-thread to discover expansion opportunities., • Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required, • Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events. A reasonable estimate of the on track earnings range for this position is $65,000 - $80,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. • 100% health care coverage for Employee, • 401K with company matching, • Dental & Vision, • Parental Leave, • Subsidized gym membership, • Remote work stipend, • Annual team offsite

About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth. Responsibilities: • Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis., • Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success., • Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices., • Prescriptively Sell: You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution., • Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase., • Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level., • Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts Qualifications: • 5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets., • Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team., • Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred., • Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline., • Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred., • Experience with both proactive and reactive customer success motions., • We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how., • Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. Pay: Target pay ranges based on Geographic Zones* for Level 4: • Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000**, • Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000**, • Zone 3: All other US locations - $145,000 - $200,000** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: • Improving the velocity and stability of software releases, without the fear of end customer outages, • Delivering targeted experiences by easily personalizing features to customer cohorts, • Maximizing the business impact of every feature through the ability to experiment and optimize, • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types, • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at _. Do you need a disability accommodation? Fill out this _ and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to _.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Partner is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Industrial Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. This role is 100% work from home. Individual must be authorized and working from the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Perform other duties as assigned What You May Need to be Successful: • Bachelor's Degree, or equivalent work experience., • 3+ years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturityPreferred:, • 2 years of virtual work experience, • Work experience in professional account management and sales environment is desirable, • Ability to work 40-50 hour work week with additional hours as customers, situations and projects require., • Located in Eastern or Central time zones Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $75- 90K annual base before bonus structure. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Trademark Paralegal Midtown Manhattan, NYC On Site / In Office Role Overview: Our client, a top-tier private equity and luxury brand management firm based in Midtown Manhattan, is seeking a Trademark Paralegal to join its expanding in-house legal department, reporting and partnering directly to the firm's Chief Legal Officer. This is a full-time position with excellent benefits and phenomenal career growth opportunities as part of a phenomenal small team. Responsibilities: • Manage and docket trademark matters using CPI trademark database while assisting attorneys with U.S. trademark prosecution and maintenance., • Coordinate international trademark matters through foreign counsel, including Powers of Attorney and Legalization procedures., • Oversee opposition and cancellation proceedings, gather evidence, and prepare detailed reports on trademark statuses., • Prepare and record name changes and assignments, conduct trademark searches, and review watch notices., • Approve invoices, assist with due diligence for acquisitions, and review licensing agreements and contracts., • Develop and implement best practices for trademark portfolio management and maintenance processes., • Collaborate with internal business units and external counsel to ensure alignment on global trademark strategies and brand protection efforts., • Analyze and advise on complex trademark clearance, prosecution, and enforcement matters., • Train junior paralegals and other team members on trademark procedures and system updates., • Monitor and ensure compliance with filing deadlines and renewal requirements in domestic and international jurisdictions., • Prepare detailed trademark portfolio analyses and reports for senior leadership and stakeholders. Requirements: • Experience in a law firm or corporate legal department with extensive expertise in U.S. and international trademark prosecution procedures, PTO rules, forms, and CPI or similar trademark software., • Exposure to global trademark portfolios, foreign counsel relationships, and opposition and cancellation proceedings., • Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment., • Proficiency in Microsoft Word and Excel, with familiarity with other trademark management and document review tools., • Exceptional communication skills to effectively interact with internal stakeholders, external counsel, and international partners., • Detail-oriented with the ability to analyze complex trademark issues and provide actionable insights., • Must be or willing to become a notary in the state of NY.

Full-time Description Primary Purpose of Position: The Asset Manager II is responsible for the oversight of the financial and regulatory administration of funded properties within MaineHousing’s multi-family portfolio as well as properties under the Performance-Based Contract Administration contract held with the U.S. Department of Housing and Urban Development (HUD). The position is responsible for establishing and maintaining the primary working relationship with their assigned property owners and management companies throughout Maine as well as federal regulatory agencies providing funding and contract work. Education and Experience: Education and four years of relevant work experience or a combination of education and training preferred. Experience with comprehending and interpreting legal documents and regulatory guidelines, and experience with the affordable housing industry highly desired. Certifications and Trainings: • Certified Occupancy Specialist Training (COS)*, • Tax Credit Specialist Training (TCS)*, • Federal HOME, HTF and HOME-ARP Program Training*, • General Asset Management Training (Risk Assessments, Real Estate, etc.) *, • Fair Housing/Section 504/ADA Training*, • Develop competency with multiple department databases: Prolink, HDS, HUD Secure Systems *Training and certifications to be obtained within the first year of employment or as the courses become available Core Functions: · Review projects for compliance to federal, state and agency regulatory requirements and proactively monitor to anticipate developing issues and risks that could impact MaineHousing’s financial exposure in the investments o Review and analyze budgets and Audited Financial Reviews (AFR) for financial risk by monitoring debt coverage ratio, accounts receivable, vacancy loss, bad debt, net income/loss and recognized cost deemed unreasonable o Analyze on-going capital investments/needs of a property through the evaluation and comparison of routine inspection results, capital needs assessments, budget data, damage claims and replacement reserve requests o Review of annual program reporting for conformance to state and federal requirements o Conduct management and occupancy reviews to ensure management practices and program occupancies conform to the regulatory requirements that are specific to each property. Review and sign off on any MORs conducted by AM I’s for projects in portfolio. o Review and approve all requests for use of property reserve funds o Review of management documents, which may include Management Plans, Management Agreements, Marketing Plans, Tenant Selection Plans, and leases whenever a document change or an ownership or management change occurs to projects in portfolio. o Make recommendations to Director of Asset Management and Portfolio Manager on troubled projects o Draft Notice of Violations and defaults when non-compliance is identified, follow-up on reporting and program compliance · Perform essential key tasks required under the Performance Based Contract Administration (PBCA) held with HUD o Conduct management and occupancy reviews to ensure management practices and occupancy conform to the HUD regulatory requirements specific to each project. o Perform review of PBCA MORs completed by AM I’s. o Provide timely reporting of results of the review to owners (within 30 days). o Perform on-site walk-through inspection of the property’s physical plant conditions. o Timely response to tenant inquiries regarding any life safety concerns · Assist AM III with bringing new properties online by participating in project meetings and the Pre-occupancy Meeting with the Owner/Management team for those projects that will be assigned once on-boarded. · Assist AM III and participate in workouts and new loan proposals for projects in portfolio. · Participate in trainings for staff and external partners · Maintain working knowledge of various federal and state program regulations applicable to the portfolio including Bond regulations, Code of Federal Regulations, IRS Section 42, HUD Handbook 4350.3, Sec 8 Contract Renewal Guide, Special Claims, FedHOME, HTF, HOME-ARP, PRA811, Fair Housing Laws and Section 504 Requirements as well as any new programs coming online o Apply the appropriate requirements to the projects assigned o Provide training and technical assistance to owners and management agents · Respond to resident, owners, managers, and other external inquiries and issues through telephone, written, and electronic mediums · Provide support to the Asset Manager III’s in processing ownership transfers that include a subsequent loan component · Coordinate with AM III’s, Finance and Legal teams on Promissory Note Cancellations and Mortgage Discharge processes · Other duties as assigned Requirements Education and Experience: Education and four years of relevant work experience or a combination of education and training preferred. Experience with comprehending and interpreting legal documents and regulatory guidelines, and experience with the affordable housing industry highly desired. Certifications and Trainings: • Certified Occupancy Specialist Training (COS)*, • Tax Credit Specialist Training (TCS)*, • Federal HOME, HTF and HOME-ARP Program Training*, • General Asset Management Training (Risk Assessments, Real Estate, etc.)*, • Fair Housing/Section 504/ADA Training*, • Develop competency with multiple department databases: Prolink, HDS, HUD Secure Systems *Training and certifications to be obtained within the first year of employment or as the courses become available Skills and Knowledge: · Experience working with multifamily real estate · Ability to understand and interpret regulatory documents and State and Federal statutes and regulations · Experience working with multifamily real estate · Ability to understand and interpret regulatory documents and State and Federal statutes and regulations · Strong project management, time management, and organizational skills · Strong PC skills using various software including Microsoft 365 (especially Word and Excel), ShareFile/SharePoint, Windows, internet browsers · Ability to establish and maintain good working relationships with business partners · Excellent communication skills – speaking, writing, and listening via phone, email, and in-person meetings · Ability to communicate effectively in front of groups · Ability to take initiative, work independently, and use creativity and analytical skills to resolve complex issues among multiple parties Working Conditions: Fast paced environment with multiple priorities, interruptions & deadlines. MaineHousing office hours are Monday – Friday from 8:00am to 5:00pm. A hybrid schedule that includes some telework may be available. Reports to: Portfolio Manager Supervises: No one The starting hourly rate for this position is $28.0980 (annual $58,444), plus a comprehensive benefits package, including, but not limited to, health, dental and vision, retirement options with employer match, life insurance, short and long-term disability, employee assistance, generous earned time and all major federal holidays. Employment is eligible for the Public Service Loan Forgiveness Program. Position will remain open until a suitable candidate is found Salary Description 58,444 per year

Description: WHO WE ARE Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security. THE OPPORTUNITY We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience. RESPONSIBILITIES As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: • Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise., • Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives., • Driving customer adoption through effective onboarding and training processes., • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach., • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives., • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly., • Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development., • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey., • Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences., • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators., • Collaborating with customers to develop joint success plans., • Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement., • Mentoring other team members, sharing your expertise and assisting in their professional development., • Participating in the interview process to help identify and onboard talented individuals to the team., • Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. Requirements: REQUIRED QUALIFICATIONS: • Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus., • 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail, • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment., • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention., • Prior experience collaborating with Development teams., • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments., • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,), • Experience with programming or scripting languages and familiarity with APIs and web services, • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred., • Prior experience working in a software company in a technical customer-facing role is essential., • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion., • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty., • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships., • A clear and concise verbal and written communicator, capable of conveying complex information effectively., • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise., • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues. COMPENSATION INFORMATION: In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? • Ability to work remotely, with office setup reimbursement, • Competitive salary, • Unlimited PTO, • Paid holidays and sick time, • Health, vision, and dental insurance, • Life, short and long-term disability insurance

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Role Sword Health is looking for an entrepreneurial individual to join our fast-paced and dynamic Health Plan Customer Success team. You will work directly with customers and internal teams to onboard, manage, and grow Sword’s expanding portfolio of health plan customers. We are seeking Customer Success leaders who are comfortable managing a range of accounts, who love building relationships with our health plan customers, and who are laser-focused on delivering results. The ideal fit will be an organized, detail-oriented, resourceful, and naturally collaborative individual with a passion for delivering better health care to those who need it most. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) — Uses AI daily to boost personal productivity Builder (Level 2) — Creates workflows and tools that elevate the whole team Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. Day-to-Day Account Ownership: Lead the end-to-end lifecycle for a high-priority book of health plan business. You aren't just managing accounts; you are the "General Manager" of your portfolio, driving long-term retention, health plan satisfaction, and revenue growth. Build trusted & strategic relationships with our health plan customers — understand their needs/objectives and drive Sword’s clinical and economic outcomes to exceed them. Navigate Complex Payor Landscapes: Masterfully navigate the nuances of various lines of business (ASO, Fully Insured, Medicare, and Medicaid) to ensure Sword’s value proposition resonates with diverse internal payor stakeholders. Maximize Partner Value Post-Pull-Through: Serve as the primary lead for the health plan’s employer portfolio. You will ensure operational excellence by identifying barriers to sustained enrollment and collaborating with plan partners to streamline the ongoing member experience. Champion Clinical & Economic ROI: Act as a consultative partner by translating complex data sets into compelling narratives. You will prove Sword’s impact through rigorous reporting, and high-impact Business Reviews. Architect Account Plans: Develop and maintain multi-year account success plans that identify white space for expansion, mitigate churn risks, and align Sword’s roadmap with the customer’s overarching population health goals. Internal Collaboration: Partner with Implementation and Marketing teams to ensure seamless launches and aggressive member enrollment targets. Payor Growth & Renewals: Own the renewal process and identify organic growth opportunities, working closely with sales to upsell new products or expand into new lines of business. Voice of the Payor: Serve as a bridge between the market and the Sword Product team. Distill payor-specific feedback, regulatory requirements, and competitive intelligence into actionable insights to influence our product evolution. Operational Excellence: Mentor junior team members and contribute to the "playbook" of the Health Plan team, building the scalable processes necessary for a world-class Customer Success organization. Experience with managing national and regional health plans across fully insured, ASO, and Medicare lines of business. 5+ years of experience in enterprise-level customer success/account management or roles, ideally in digital health with health plan experience Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations Strong understanding of the payor financial landscape, including medical loss ratios (MLR) and value-based care models. Strong process orientation, with an ability to identify needs and execute projects that improve our Customer Success practice and relationships with partners. Strong growth mindset and ability to influence via analytical and story-telling skills Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing Ability to create structure within an ambiguous environment. Passionate about bringing world-class healthcare to those who need it No ego, highly collaborative, goal-oriented and confident; comfortable working in ambiguity and generally being adaptable. $116,340 - $182,820 a year *This range includes base, variable and equity These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. US - Sword Benefits & Perks: • Comprehensive health, dental and vision insurance*, • Life and AD&D Insurance*, • Financial advisory services*, • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*, • Health Savings Account*, • Equity shares*, • Discretionary PTO plan*, • Parental leave*, • 401(k), • Flexible working hours, • Remote-first company, • Paid company holidays, • Free digital therapist for you and your family *Eligibility: Full-time employees regularly working 25+ hours per week Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided. SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Credo AI is a venture-backed company on a mission to empower organizations to responsibly build, adopt, procure and use AI at scale. Credo AI has built a pioneering platform for context-driven AI governance, AI risk assessment and compliance (to regulations like the EU AI Act and standards like NIST AI RMF, ISO 42001 etc) to ensure compliant, fair, and auditable development and use of AI. Our goal is to move responsible AI development from an “ethical” choice to an obvious one-by ensuring AI’s benefits are universally accessible while addressing the full spectrum of its risks. We aim to do this both by making it easier for organizations to integrate responsible AI Governance practices into their AI development and by collaborating with regulators/policymakers to set up appropriate ecosystem incentives. Founded in 2020, Credo AI has been recognized as a one of the by Fast Company, a by the World Economic Forum, named to the CBInsights' and World's Most Promising Startups list, and included in Fast Company’s and _ by Madrona, Goldman Sachs, Microsoft and Pitchbook. As a Customer Success Manager at Credo AI, you will guide customers in the enterprise-wide adoption of the Credo AI Governance Platform. You will lead account and project management through the lifecycle, drive platform adoption across teams, and ensure customers realize long-term value. As a trusted advisor and primary point of contact, you will align platform capabilities to customer needs, support success plans, and collaborate cross-functionally to deliver meaningful outcomes. Lead enterprise-wide adoption of the Credo AI Governance Platform; by managing projects and coordinating with internal teams to ensure successful and timely delivery. Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, leading business reviews, managing retention, supporting renewal and expansion, and driving advocacy. Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value. Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth. You have 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies, with a track record of managing and growing large accounts. You bring strong project management skills and have successfully led multiple concurrent customer engagements. You are an excellent communicator who can articulate complex concepts to both technical and non-technical audiences and advocate effectively for customer needs. You work well across functions and can align teams including Sales, Product, and Engineering to support customer success. AI fluency or willingness to learn is a requirement. Prior work in a startup environment managing Fortune 500 customers. Experience implementing GRC software. Familiarity with AI governance frameworks and operationalizing governance workflows. Ability to support US time zone hours (EST or CST) While this is a remote role and we're a fully distributed team, we routinely meet up in-person. We support individual members to coordinate in-person coworking whenever possible, and organize company-wide offsites multiple times a year. At Credo AI we value diversity, equity, and inclusion as core principles in our work environment, and the development of our product offerings, and we have implemented initiatives to foster and support these values. Credo AI Benefits & Perks Competitive Salary and Equity Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home. Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups. Unlimited PTO: Credo AI has unlimited time off to support our employees Generous Parental Leave: We offer up to 12 weeks of paid parental leave. 401(k) plan for employees (US only)

IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ’s computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution. We are looking for a Customer Success Director to join a dynamic, cross-functional team dedicated to driving IonQ’s mission of delivering exceptional experiences for our customers. In this role, you will play a key part in ensuring customers unlock the full value of our platform. You will onboard and develop new users of IonQ’s quantum computers by aligning our offerings with their priorities. You’ll guide them in gaining an understanding of the world’s leading quantum solutions. You will support our customers Responsibilities: • Collaborate directly with global clients who are defining and solving real-world challenges using IonQ's trapped-ion quantum computers., • Understand customer technical needs and remove barriers to product adoption, enhance customer loyalty and retention, and boost satisfaction, while actively minimizing churn., • Expand IonQ’s user base by identifying real-world challenges for industry customers and creating workshops, challenges, and curricula that empower them to learn and apply quantum computing to drive value for their businesses., • Define new service offerings based on customer feedback and IonQ’s strategic business goals. Drive the successful execution and operation of these offerings., • Gain a deep understanding of our hardware and software capabilities to assist customers in optimizing performance., • Represent IonQ on standards bodies, government committees, quantum working groups, industry panels, and other relevant forums as needed., • Collaborate with Product Management, Product Marketing, Sales, and Engineering teams to provide valuable customer insights on product functionality, documentation, and educational materials., • Leverage Project/Program management skills to oversee multiple, interconnected projects and initiatives, aligning them with strategic organizational goals You’d be a good fit with: • Masters or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field, • 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement, • 3+ years of experience with creating customer facing content such as training material, success plans, playbooks, workflows, • Hands on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, or other quantum computing SDK, • Working knowledge of Jupyter Notebook, Google Colab, or similar platforms, • Strong understanding of key concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability, • Exceptional technical and executive presentation skills, with the ability to influence and inspire audiences ranging from researchers and end-users to C-suite executives, all with varying levels of quantum knowledge, • Proven ability to teach complex topics to diverse audiences, tailoring curricula to customer needs, including large lectures, smaller study sessions, and one-on-one mentoring, • Demonstrated success in working collaboratively within a team environment You’d be a great fit with: • In-depth knowledge of the strengths and weaknesses of various quantum computing hardware platforms, with a solid understanding of quantum hardware-software dependencies, • Demonstrated experience in quantum information science, • Familiarity with subscription-based and renewal business models, • Experience in creating business strategies, guidelines, and objectives, and implementing them with data-driven reports Location: This position can work onsite or hybrid from one of our offices (College Park, MD, Bothell, WA) or fully remote in the US or Canada. Travel: Up to 30% Job ID: 1341 The approximate base salary range for this position is $221,925 - $290,558. The total compensation package includes base, bonus, and equity. Compensation will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Posted base salary figures are subject to change as new market data becomes available. Beyond base salary, total compensation includes a variable bonus and equity component and a range of benefit options found on our career site at _. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Our US benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance! IonQ's HQ is located in College Park, Maryland, just outside of Washington DC. We are actively building out our recently opened manufacturing and production facility in Bothell, WA (near Seattle). Depending on the position, you may be required to be near one of our offices in College Park, Seattle, Toronto, Canada, and Basel, Switzerland. However, IonQ will expand into additional domestic and international geographies, so don’t let this stop you from applying! At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission, we encourage you to apply!

Job Description ABOUT CORDIAL We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message. We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day. OUR VALUES • Communicate better than the rest, • Own it, every time, • Solve client problems tenaciously, • Make Waves POSITION SUMMARY Reporting to the Director of Client Success, the Senior Client Success Manager (CSM) is responsible for ensuring the success of a portfolio of Cordial's clients. The Sr. CSM is a true client partner, their primary point of contact at Cordial, and works diligently to advocate and align technology and expertise on behalf of the client. The Senior CSM is the owner of the entire client relationship post-sale, but is included in pre-sales discovery conversations with prospective clients. Key focus areas include owning the client success plan, executive engagement, technical understanding of client's data and martech strategies, and proactively managing competitive threats. YOU WILL • Be client obsessed. You are characterized most by your relentless enthusiasm to immerse yourself in your clients world, learning how to change behaviors and processes that deliver meaningful business impact to your clients. You practice client management techniques that demonstrate you understand the difference between creating a happy client and a successful client, and manage their portfolio accordingly., • Think "big picture." You will learn, comprehend and internalize the client's definition of success with regards to Cordial and the client's broader business. You will develop a comprehensive understanding of business challenges faced by clients and objectives to appropriately map Cordial features and business benefits to address client needs., • Act as a Project Manager. You will create and deliver success plans for each client and ensure the broader Client Experience team (Solutions team and Deliverability team) stays on task to achieve agreed upon goals as stated in the plan. You will own the client cadence (planning/status/review meetings) and organization of the program., • Be a problem solver. The ability to problem solve both strategic campaign challenges related to client messaging programs and the technical solutions implemented for our clients is a must., • Take the driver's seat. You will drive timely renewals by owning the commercial relationship end to end, including forecasting, negotiation, and execution of contracts. You will focus on the continual expansion of Cordial's integration with the client to drive even greater levels of client success by understanding their martech strategies, making sense of their data, and knowing how to capitalize their account. In other words, you will drive exponential rates of renewal, expansion and advocacy in Cordial's client base., • Drive, drive, drive! Partner like a boss. You will partner with Cordial's Channel Growth & Partnership team to align technology and service partners with clients., • Wear your business hat. You will participate in business development and discovery meetings with prospective clients. Prospective clients will love you and ask where to sign. You will also partner with Cordial's sales, marketing and product development team to align on client needs, use cases and success stories. ABOUT YOU • You are seasoned. You have a Bachelor's degree and 7+ years working in an enterprise client management role at a SaaS company, preferably with experience in email and/or digital marketing., • You're technically wired. You geek out on your client's data and can suggest ways for them to optimize their marketing campaigns. You are driven by Cordial's powerful platform and know how to translate this to your clients., • You're a relationship builder. You love working with and building long term relationships with all levels of a client's organization., • You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail., • Communication is a breeze for you. You have excellent written and oral communications skills, especially in a business setting. You have a knack of communicating effectively with both technical and non-technical audiences., • You navigate well in organizations. You have a recipe for success working cross functionally, ideally with Product, Engineering and Sales. You're a team player. You love to win negotiations. You have very smart and cordial negotiation skills., • You have strong project management skills. You are capable of managing multiple projects and clients at the same time., • You don't mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment., • Last but not least, you embody Cordial's values. BONUS POINTS IF YOU • Have experience in the enterprise marketing automation industry., • Have used tools such as: Trello, Harvest (Time Tracking), JIRA, etc., • Have experience working with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation. COMPENSATION & BENEFITS $115,000.00 - $145,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture! Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law. Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Job Description The Client Services Coordinator supports the Client Services team in delivering outstanding client experiences by managing documentation, scheduling, and internal follow-ups. This entry-level role provides vital administrative support, helping the team maintain accurate records, coordinate meetings, and prepare materials for client communication. The Coordinator is essential in ensuring operational consistency across client accounts. Responsibilities Client Strategy & Relationship Management • Provides day-to-day support across Tier 1–3 accounts by coordinating communications, documentation, and scheduling., • Supports Managers and Senior Managers with timely and accurate tracking of project actions and client requests., • Ensures that project documents, call notes, and meeting agendas are well prepared and client-ready. Account Growth & Commercial Development • Supports client-facing team members by compiling historic scope and delivery data to inform renewal or upsell discussions., • Maintains reference documents and logs to help team track engagement history and opportunity timelines., • Assists in follow-ups to nurture ongoing client conversations post-delivery. Client Delivery Governance • Tracks delivery milestones in CRM tools and project boards (e.g., HubSpot, Monday.com), ensuring all updates are current., • Logs client feedback rounds and supports content upload or review logistics., • Helps prepare client-facing decks, recaps, or handover notes for internal use. Cross-Functional Collaboration • Works closely with PMs to ensure project schedules, meetings, and updates are clearly communicated., • Coordinates with BD on contact records and helps align notes between teams., • Flags recurring questions or delivery themes for discussion in team reviews. Team Leadership & Capability Development • Participates in team meetings and internal knowledge-sharing sessions., • Seeks out learning opportunities from senior team members and proactively upskills in tools and workflows. Process & Tools Optimisation • Keeps CRM and shared documentation up to date., • Identifies repetitive tasks that could benefit from process improvements or templating., • Helps test new tools and SOP updates as they roll out across the department. Reporting, Feedback & Escalation Management • Maintains contact logs, activity trackers, and supports NPS/feedback survey rollouts., • Alerts team leads if a client hasn’t received key updates or requires a follow-up., • Compiles inputs for team reporting dashboards and post-project summaries. Hiring & Onboarding • Assists in onboarding new Coordinators by walking them through systems, shared files, and daily task flows., • Shares learnings, tips, and process notes to improve future onboarding cycles. Requirements • 1–2 years in admin, coordination, or client service support, • Experience working in a fast-paced agency or studio environment, • Excellent organizational and task management skills, • Strong written communication, • Basic knowledge of CRM or documentation tools, • Ability to take accurate notes and follow up independently, • Detail-oriented and proactive mindset, • Comfortable juggling multiple internal and client-facing tasks, • Strong team collaboration skills, • Bachelor’s degree or relevant experience preferred Benefits • Salary: $50 to 65k per annum depending on experience, • Bonus Scheme: based on annual company performance, • Retirement Plan (401k), • Health Care Plan (Medical, Dental & Vision), • Gym membership, • Fantastic office environment in a nice location

Job Description Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. We're looking for a strategic and experienced Customer Success Manager to join our Upmarket team and lead relationships with some of the world's most recognized eCommerce brands. In this role, you'll act as a trusted advisor—owning relationships end-to-end, driving measurable business outcomes, and ensuring customers achieve success and growth across Yotpo's platform. • Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes, • Deliver a true consultant perspective in every interaction—creating tailored strategies based on each customer's goals, challenges, and opportunities, • Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting, • Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise., • Lead strategic QBRs and executive-level conversations that align Yotpo's roadmap to customer objectives., • Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives., • Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience., • Independently pilots client escalations, framing issues constructively, and aligning stakeholders on resolution paths., • Advocate for customer needs internally, influencing product innovation and roadmap priorities. Ability to translate complex customer needs into actionable solutions for our product and engineering teams., • Develop and maintain a deep understanding of Yotpo's products and the broader marketing landscape, staying ahead of industry trends and best practices. About You: • 3-5 years of CS or Account Management experience required (ideally from a MarTech company), • A strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders., • Analytical and data-driven, using insights to measure performance and demonstrate business impact., • Commercially savvy, with a strong understanding of renewal, retention, and expansion levers., • Collaborative and effective at aligning cross-functional teams toward shared goals., • An exceptional communicator and storyteller with strong presentation and executive engagement skills., • Solutions-oriented, with excellent problem-solving and analytical capabilities., • Highly organized and detail-oriented, with strong project management skills and the ability to coordinate multiple client initiatives simultaneously under tight timelines. If you don't meet 100% of the qualifications outlined above, that's okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you. About Yotpo US: • 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums., • 100% coverage of employee dental + vision premiums., • Comprehensive life and disability insurance., • Flexible Time Off (FTO) policy, sick time, and paid holidays., • Equity in options., • Company sponsored 401K matching., • Pre-tax Commuter and Healthcare benefits., • Comprehensive paid leave for new parents and Dependent Care FSA., • Individualized career development, rewards and recognition., • Wellness and philanthropic programming and events., • We are now working in a hybrid capacity Yotpo's employee-centric culture has consistently earned us coveted spots on Built In's Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships. Yotpo is for everyone, and we're committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong. Base salary $100,000- 120,000 In addition to base salary, this role includes a variable compensation component. Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. Artificial Intelligence (AI) Disclosure If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. "AI" is broadly defined to mean "a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments." #LI-Hybrid

Job Description Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we've helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies. We're looking for a commercially driven Client Success Associate who wants to raise the bar. You will manage and grow relationships with some of the most sophisticated Credit investors in the US market. This is not a passive support role. You will be expected to proactively activate users, drive expert call engagement, and contribute directly to revenue growth within your assigned book. You'll work alongside Account Managers, but you will own activation, engagement, and pipeline momentum. If you want exposure to how Credit funds actually deploy capital and you're motivated by measurable impact, this role offers real responsibility from day one. What you'll do: • Own activation and engagement KPIs across your assigned Credit book (CLOs, BDCs, private credit, leveraged finance, special situations), • Execute structured outreach cadences to increase transcript usage and expert call volume, • Identify and source new expert call opportunities aligned to client mandates, • Proactively uncover new user and product opportunities within existing accounts, • Drive trial engagement and convert trial users into recurring, active users, • Monitor account health metrics including activation, call activity, renewal risk, and revenue contribution, • Prepare targeted expert and transcript recommendations tied to client strategy and market developments, • Lead client calls confidently, ask probing questions, and position solutions effectively, • Collaborate daily with your Account Manager and Project Managers to execute account growth plans, • Maintain disciplined CRM hygiene, activity reporting, and dashboard tracking, • Operate with urgency in a fast-paced, high-accountability environment What will you bring? • Experience in a client-facing, quota-bearing, or commercially accountable role, • Demonstrated history of hitting performance targets in a structured environment, • Strong verbal communicator comfortable leading client calls and asking thoughtful, commercial questions, • Curious about credit markets and how investment teams generate alpha, • Comfortable discussing emerging AI tools and how they impact investment research workflows, • Curious about how technology is reshaping credit investing and willing to stay ahead of it, • Comfortable engaging directly with Associates, VPs, and investment professionals, • Highly organized with strong follow-through and personal accountability, • Commercially driven and motivated by measurable outcomes, • Comfortable working with dashboards, CRM systems, and performance data, • Resilient, persistent, and energized by high standards How will you be rewarded? We truly care about our people, so in return for your work, you'll get: • Base Salary: $70,000 to $80,000 + OTE, • Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays, • Learning: personal development allowance of $1,150 per year., • Health and wellbeing: a variety of insurance plans, including health coverage by Empire Blue Cross Blue Shield., • Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account). And also a variety of health and wellbeing events to focus on mental health., • Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance., • Flexibility: work from anywhere for one month per year, 2 annual volunteer days, and 2 personal days when life throws you a curveball, • Social: weekly optional social gatherings, daily breakfast and snacks, social events - ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge), • Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice. We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.

Job DescriptionDirector, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote) or major hub (hybrid optional) Type: Full-time Seniority: Mid–Senior (player/coach) Start: As soon as available Beacon Talent is conducting a confidential search for a venture-backed technology company building an applied AI platform used by teams developing models in regulated, data-intensive environments (e.g., healthcare and adjacent domains). The platform helps customers evaluate performance, operationalize evidence, and streamline adoption with rigorous data workflows and domain-expert guidance. The Opportunity This role owns a portfolio of the company’s most strategic customers—many of whom are technical AI teams—ensuring projects launch smoothly, deliver measurable outcomes, and expand into long-term partnerships. You’ll sit at the intersection of customer success, program delivery, and product influence, partnering closely with Engineering, Data, Product, and Leadership. What You’ll Do Own high-stakes customer programs Lead end-to-end delivery for complex, multi-workstream engagements—from kickoff through final readout and ongoing expansion. Translate ambiguous customer needs into clear scopes, milestones, success metrics, and deliverables. Run cross-functional execution (and jump in when needed) Coordinate internal teams (Product, Data, Engineering, Operations) to hit timelines and quality bars. Unblock execution, surface risks early, and drive resolution—occasionally getting hands-on with artifacts like analysis plans, evaluation summaries, or workflow specs. Be the primary customer interface Manage executive-level relationships and day-to-day stakeholders. Set communication cadence, run steering check-ins, handle escalations, and ensure crisp alignment. Convert insights into product leverage Synthesize customer feedback into scalable improvements: repeatable processes, templates, playbooks, and product roadmap inputs. Partner with Product to shape what becomes “standard” vs. bespoke. Drive retention and growth Own renewal readiness, account health, and expansion opportunities. Identify upsell paths tied to value (new datasets, evaluation modules, workflow automation, added sites/teams, etc.). What Success Looks Like (First 6–12 Months) Customer programs are delivered on-time, with clear outcomes and high satisfaction. You’ve built repeatable delivery motions that reduce rework and improve predictability. Key accounts expand through renewals + additional scope, driven by demonstrated impact. Internal teams feel you are a reliable “quarterback” who brings clarity, prioritization, and calm execution. What You Bring (Required) 6+ years in a client-facing role: customer success, strategic account management, solutions consulting, engagement management, or similar. Demonstrated strength in program/project management across cross-functional technical teams. Comfort working with complex data products (structured + unstructured; bonus for imaging, time-series, waveforms, or multimodal pipelines). Ability to bridge technical and non-technical conversations—credible with ML/engineering and effective with senior executives. Track record of driving retention and expansion (renewals, upsell, multi-year partnerships, or growth in account scope). Highly organized, proactive, and effective in fast-moving, build-as-you-go environments. Nice to Have Experience in regulated AI (healthcare, life sciences, fintech, insurance, public sector, etc.). Familiarity with evaluation/validation concepts (model performance studies, monitoring, data quality frameworks, evidence generation). Exposure to regulatory, compliance, or procurement considerations that influence adoption. Prior work supporting consortium-style initiatives, research collaborations, or multi-stakeholder programs. Compensation & Benefits Competitive base + performance upside + equity (details shared in process), plus comprehensive benefits.

Job Description Accellor is an AI-native services firm purpose-built for the post-ChatGPT era. Free from legacy constraints, we focus on delivering measurable business outcomes through advanced AI, data, and engineering capabilities. Our mission is to operationalize AI at scale and unlock sustained enterprise value. Our offerings span AI solutions, data services, enterprise applications, and product engineering, tailored to industry-specific needs across healthcare, life sciences, telecom, retail, financial services, and technology. By leveraging design thinking and technology-agnostic architectures, we ensure faster time-to-value and seamless interoperability. With a proven track record of enabling Fortune 100 enterprises and global innovators, Accellor stands as a trusted partner for organizations seeking to harness the full potential of AI. Our vision is clear: to build intelligent, connected ecosystems that deliver measurable outcomes and redefine the future of enterprise transformation. We are seeking a seasoned Client Partner to serve as the executive owner of one or more strategic enterprise accounts. This is a high-impact, revenue-owning leadership role requiring deep industry knowledge, a strong executive network, and a proven track record of selling complex technology services into large enterprises. The Client Partner is responsible for end-to-end account performance — including revenue growth, margin expansion, delivery excellence, and long-term client satisfaction. You will operate as a trusted advisor to CxO and senior executive stakeholders, driving AI, data, and digital transformation initiatives while ensuring strong financial outcomes for Accellor. This role requires gravitas, commercial acumen, and the ability to navigate complex enterprise ecosystems to create sustained, profitable growth. Responsibilities Account Ownership & Financial Accountability • Own full P&L responsibility for assigned enterprise accounts with proven experience of nurturing and growing the account over multiple years., • Drive revenue growth, operating margin performance, and long-term account profitability., • Lead forecasting, pipeline development, and strategic account planning., • Monitor and improve project margins through disciplined governance and delivery oversight., • Conduct regular financial and operational reviews with delivery, finance, and executive leadership teams. Revenue Growth & Tech Services Sales • Identify, qualify, and close new, renewal, and expansion opportunities across AI, data, cloud, and digital engineering portfolios., • Develop and execute multi-year account growth strategies aligned to client business priorities., • Leverage deep industry networks to expand executive relationships and uncover transformation initiatives., • Lead complex deal cycles, including executive presentations, proposal strategy, and commercial negotiations., • Position Accellor as a strategic transformation partner — not a commodity services vendor. Executive Relationship Management • Build and sustain strong CxO, EVP, SVP, and VP-level relationships., • Serve as a trusted advisor on digital strategy, AI adoption, and enterprise modernization., • Navigate matrixed client organizations to align stakeholders and drive consensus., • Proactively manage client satisfaction, risk mitigation, and escalation resolution., • Delivery Oversight & Client Satisfaction, • Ensure flawless execution across all service lines within the account., • Partner closely with practice and delivery leaders to maintain high-quality outcomes., • Lead quarterly business reviews (QBRs) and executive steering committees., • Drive innovation agendas and identify opportunities for continuous improvement. Requirements • 10+ years of experience in a client-facing role or account leadership role in the IT professional services or management consulting firm, preferably managing clients in the high-tech vertical, • Experience leading diverse teams and collaborating in a multi-cultural environment, • Strong experience with the global service delivery model, preferably in a delivery/consulting background, and the ability to articulate and present technical solutions to clients, • A strong relationship-oriented mindset and demonstrated capabilities in building and sustaining CxO, EVP/SVP & VP-level relationships, • Ability to navigate a large organization, work in a multi-dimensional matrix, and have the power of persuasion through content and confidence, • In-depth understanding of business problem domain, technology, and services solution domains, • Strategic thinking and the confidence and ability to plan ahead and stay the course, • Strong executive presence and gravitas, leadership skills, and demonstrated capabilities of being a thought leader, • Excellent problem-solving, communication, and client management skills are essential, • Ability to manage a client P&L of at least $10m, including reporting and metric assessment for the account, • Bachelor's degree or equivalent combination of education, training, and experience; MBA preferred Benefits At Accellor, we believe in equitable compensation. The base salary for this position will be in the range of $175,000 with additional revenue linked performance incentives. The actual pay will depend on your skills, experience, and qualifications. The salary range is subject to change. In addition, we offer: Work-Life Balance: Accellor prioritizes work-life balance, which is why we offer, flexible work schedules, opportunities to work from home, and paid time off and holidays. Financial and Medical Benefits: Our package includes perks like flexible and discretionary time off, healthcare coverage for you and your loved ones, and a retirement plan to help you plan for the future. Additionally, we offer access to flexible spending and health savings accounts, life and AD&D insurances. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training, Stress Management program, professional certifications, and technical and soft skill trainings. Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centres. Accellor is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics

Company & Culture: At GT’s Living Foods, we’re more than just a company – we’re a community passionate about creating a healthier, happier world. Over the last 30 years we’ve built a culture of inclusivity and authenticity, where our shared values create an environment that inspires you to do your best while achieving meaningful results. Our mission to transform health and happiness through potent, living foods has established us as the #1 Kombucha brand and a leader in the Health & Wellness space. Requirements: • Minimum of 7–10 years of experience in enterprise data and analytics, with at least 3–5 years leading Power BI and data modeling initiatives., • Bachelor’s Degree: (or equivalent work experience) in Computer Science, Data Analytics, Information Systems, or related field. Job Responsibilities: We are seeking a seasoned Data Architect with deep expertise in Power BI and a passion for AI enablement. This critical role will lead the transformation of raw data into actionable insights, accelerate AI adoption, and support data-driven decision-making across our business. As a key member of the Business Intelligence & Analytics Team, the Data Architect will own the design, development, and governance of our Power BI environment. In addition to hands-on Power BI development, this individual will architect scalable, enterprise-grade reporting solutions, establish best practices, and lead a small team of BI developers and data analysts. The role involves close collaboration with cross-functional teams including IT, Sales, Finance, Marketing, Manufacturing, and Operations to deliver impactful dashboards and analytical tools that drive growth, operational efficiency, and commercial performance. Success in this role requires strong proficiency in enterprise data warehousing, along with expert-level knowledge of data modeling, data integration, visualization, best practices, and cloud-based storage solutions. Primary Accountabilities (35% Plan, 30% Build, 35% Run) Application Management: • Lead the development and optimization of enterprise-grade Power BI solutions, including semantic data models, DAX calculations, and scalable dashboards aligned with business KPIs., • Partner with business leadership and Business Systems Analysts to define analytical needs and ensure the Power BI application strategy supports organizational goals across commercial, supply chain, and finance functions., • Oversee the health and performance of the Power BI platform, ensuring alignment with service level agreements, delivery timelines, and end-user expectations., • Serve as a subject matter expert in Power BI and Microsoft AI capabilities, managing vendor relationships, training business users, and enabling efficient analytics adoption across the enterprise., • Continuously evaluate emerging trends in Power BI, Microsoft Fabric, Azure OpenAI, and data visualization to identify opportunities for innovation and system improvement., • Proactively manage risks related to Power BI platform operations by developing and enforcing data governance, usage policies, and support protocols., • Ensure system uptime, data accuracy, and availability meet or exceed agreed-upon business service levels and compliance standards., • Data Modeling: Collaborative Portfolio Management: • Collaborate closely with Business Systems Analysts and stakeholders to translate business and functional requirements into technical data architecture and visualization solutions., • Champion the adoption of advanced analytics and AI-driven features such as Power BI Copilot, Smart Narratives, and Azure OpenAI integrations to accelerate data-driven decision-making., • Facilitate cross-functional alignment by engaging subject matter experts and business units to evaluate and prioritize reporting and AI use cases that deliver measurable business value., • Lead reporting and analytics initiatives from ideation through execution—including stakeholder interviews, business case development, roadmap planning, technical delivery, and post-implementation optimization., • Design and institutionalize repeatable frameworks for KPI measurement, performance monitoring, and business self-service analytics leveraging certified Power BI datasets., • Provide comprehensive documentation, governance artifacts, and training materials to support scalable, secure, and sustainable adoption of analytics tools and methodologies. Technology and Operational Support: • Partner with IT, Data Engineering, and Infrastructure teams to deliver technically sound, performance stable, and secure Power BI solutions and underlying data pipelines, including Governance that define reporting standards, manage RLS, naming conventions, and promote self-service., • Provide subject matter expertise in data modeling, ETL architecture, semantic layer design, and analytics lifecycle best practices to shape and transform data from D365 F&O and Azure Data Lake into optimized structures for enterprise analytics., • Participate in the selection, evaluation, and renewal of technology partnerships and software agreements related to BI platforms and AI capabilities., • Offer ad hoc troubleshooting support and platform oversight, ensuring tickets are resolved in alignment with SLAs, and user satisfaction remains high., • Monitor and improve operational KPIs for reporting uptime, issue resolution, and data pipeline performance through continuous improvement initiatives. Knowledge, Skills, & Abilities: Experience • Proven experience designing enterprise reporting solutions using Power BI, including semantic models, DAX, and integration with Azure Data Lake and/or Dynamics 365 F&O., • Demonstrated success working cross-functionally with business stakeholders, Business Systems Analysts, and data engineering teams to deliver strategic analytics solutions Key Role Competencies • Strategic Thinking: Develops and articulates a vision for enterprise analytics and AI adoption. Aligns reporting solutions with broader business strategy and adapts to emerging technologies and organizational priorities., • Accountability: Owns deliverables related to reporting architecture, AI enablement, data governance, and platform stability. Sets clear expectations and leads a team toward measurable outcomes., • Performance Leadership: Coaches and mentors, a team of analysts and developers, implements performance standards, and ensures ongoing team growth and delivery excellence., • Navigating Ambiguity: Excels in fast-paced and evolving environments, especially when bridging business needs and technical realities across complex data ecosystems., • Functional/Technical Skills, • Power BI Expertise: Deep proficiency in Power BI development, DAX, Power Query (M), data visualization best practices, and enterprise dataset governance., • AI and Advanced Analytics: Hands-on experience enabling AI features within Power BI (e.g., Copilot, Smart Narratives, Q&A) and exposure to Azure OpenAI, SynapseML, or ML integration pipelines., • Data Integration & Modeling: Strong understanding of Azure Data Lake Gen2, Synapse Analytics, and data modeling for complex domains like make-to-order manufacturing, financials, and supply chain., • Governance & Enablement: Experience implementing data governance, RLS, self-service frameworks, certified datasets, and training programs to support scalable BI adoption., • Project & Portfolio Management: Skilled in managing reporting and AI projects from scoping to delivery. Familiarity with Agile, Scrum, or Kanban methodologies., • Stakeholder Engagement: Strong collaboration skills with functional leaders, analysts, and end-users to translate requirements into technical solutions., • Certifications: (Preferred), • Microsoft Certifications:, • Microsoft Certified: Power BI Data Analyst Associate (PL-300), • Microsoft Certified: Azure Enterprise Data Analyst Associate (DP-500 retired) or Microsoft Certified: Fabric Analytics Engineer Associate (DP-600 current), • Microsoft Certified: Azure Data Fundamentals (DP-900), • Project & IT Management:, • Certified Scrum Product Owner (CSPO), PMP, or Agile Certified Practitioner (ACP), • ITIL v4 Foundation (for service delivery alignment) GT’s Employee Experience (Benefits/Perks): • Health Insurance: Medical, Dental, Vision, and Life Insurance, • 401K with Matching, • Employee Assistance Program, • Discounts on the amazing GT’s product line, • Corporate Discounts with our partners through LifeMart (concert & sporting event tickets, cell phone service, gifts, restaurants, hotels, gyms, childcare, and more!) Job Details: • Work Hours: Monday through Friday, business hours; onsite 4 days (Vernon, CA); remote 1 days; with additional weekend or on-call requirements, • Work Attire: Use good judgment, keeping in mind the nature of their work, their safety and the safety of others, and their need to interact with the public., • Pay Range: $130,000 - $175,000 + Bonus eligible GT's Living Foods, LLC is an Equal Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other basis protected under federal, state or local laws.

Job Description Role Details Job Title: Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for an individual to join our Customer Success team. The Customer Success Manager serves as a strategic trusted advisor and program owner for a portfolio of Unifyr clients, driving measurable business outcomes, platform adoption, and long-term customer value. This role combines strategic relationship management with tactical execution to ensure customers achieve their business objectives while maximizing platform ROI. The ideal candidate is a consultative partner who can navigate complex organizational structures, identify growth opportunities, and orchestrate cross-functional resources to deliver exceptional customer experiences that drive retention, expansion, and advocacy. Role Responsibilities: Strategic Account Management • Own end-to-end customer relationships for assigned portfolio, serving as the primary strategic point of contact, • Develop and execute comprehensive annual Customer Success plans aligned with clients' business objectives and KPIs, • Conduct executive-level quarterly business reviews, presenting ROI analysis, success metrics, and strategic roadmaps, • Navigate complex customer organizational structures to build relationships with C-level executives and key stakeholders Customer Value Realization & Growth • Drive maximum platform adoption and feature utilization to ensure customers realize full value from their Unifyr investment, • Proactively identify and present expansion opportunities, collaborating with sales teams to drive upsell and cross-sell initiatives, • Lead renewal strategy and execution for assigned accounts, maintaining high retention rates and identifying expansion opportunities, • Monitor customer health metrics, usage data, and success indicators to predict and prevent churn risks Strategic Program Execution • Facilitate cross-functional collaboration with Product, Engineering, and Support teams to address customer needs and influence product roadmap, • Develop and communicate customer success stories and case studies to drive broader platform advocacy, • Business Impact & Analysis, • Analyze customer usage patterns, business metrics, and success indicators to develop actionable insights and recommendations, • Translate customer business challenges into platform solutions, mapping Unifyr capabilities to specific customer outcomes, • Identify risks to customer goal achievement and develop mitigation strategies with internal stakeholders, • Maintain comprehensive account documentation and insights in Vitally and other business systems Thought Leadership & Best Practices • Evangelize Unifyr capabilities across customer organizations, positioning the platform as a strategic business enabler, • Share customer success insights and best practices across the broader Customer Success team, • Contribute to the development of customer success methodologies and playbooks What you offer Experience & Education • Bachelor's degree or equivalent combination of education and experience, • 3-5years of customer success, account management, or consulting experience in B2B SaaS environments, • Experience leading customer renewals, expansions, and complex strategic initiatives Strategic & Analytical Skills • Strong business acumen with deep understanding of sales, marketing, and customer service processes, • Demonstrated ability to analyse complex business challenges and translate them into actionable solutions., • Experience developing and presenting ROI analyses, business cases, and strategic recommendations to executive audiences, • Proficiency in CRM systems (Salesforce), analytics platforms (Looker), and customer success tools Relationship & Communication Excellence • Exceptional executive presence with proven ability to facilitate C-level meetings and strategic workshops, • Outstanding written and verbal communication skills with ability to navigate conflict and foster productive dialogue, • Demonstrated success building trust-based relationships across complex organizational structures, • Strong presentation skills with experience delivering compelling business presentations to diverse audiences Operational Excellence • Ability to manage multiple strategic accounts simultaneously while maintaining attention to detail, • Proven ability to work effectively in fast-paced, dynamic environments with competing priorities, • Experience leading cross-functional initiatives and orchestrating resources across multiple teams, • Strong project management capabilities with track record of driving initiatives to successful completion Preferred Qualifications • Previous experience with channel management, partner enablement, or marketing automation platforms, • Background in management consulting, professional services, or strategic advisory roles, • Experience in high-growth SaaS companies or enterprise software environments, • Proven track record of consistently exceeding renewal and expansion targets Strictly no agencies.

Job DescriptionLISA MANAGEMENT INC. JOB TITLE: Director of Affordable Compliance LOCATION: 494 Eighth Avenue POSITION: Full time FLSA STATUS: Exempt – Not Eligible for overtime HOURS OF OPERATION: 9am to 6pm, with an unpaid-hour meal break SUMMARY/OBJECTIVE: The Director of Affordable Compliance oversees and is responsible for achieving the maximum rent and occupancy levels across the affordable portfolio. RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Oversee the activities under affordable renewal det, • Generates marketing plan for all new developments., • Generate weekly and monthly status reports for all new developments., • Prioritizes lease-up requirements for new development., • Works closely with VP to create and implement standard operating procedures (SOP) for the leasing department., • Partners with VP to identify and implement best practices in accordance with the affordable housing industry standard., • Creates websites for new developments., • Communicates directly with governing agencies to ensure compliance with regulatory agreement., • Regularly updates the department with new and revised state and city marketing guidelines., • Partners with the Yardi team to onboard new developments. CORE COMPETENCIES: • Attention to Detail, • Communication Skills, • Organizational Skills, • Collaboration & Teamwork, • Confidentiality & Ethics, • Ethical Conduct, • Time Management ESSENTIAL JOB FUNCTIONS: • While performing the duties of this job, the employee is regularly required to talk or hear., • Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms., • Perform general administrative duties such as filing, scanning, copying, and scheduling., • Operate standard office equipment (e.g., computer, telephone, printer, scanner)., • Sit or stand for extended periods; occasionally lift or carry materials up to 20 pounds. PREFERRED SKILLS AND QUALIFICATIONS: • This job operates in a professional office environment., • Must be proficiency in Microsoft Office Suite, • 7+ years of experience in affordable housing, leasing, or compliance (LIHTC, Section 8, HOME, etc.), • Familiarity with NYC housing programs and agencies (e.g., HPD, HDC, NYCHA, HRA, HPS), • Working knowledge of fair housing laws, income eligibility guidelines, and rent calculation methods, • Proficiency in property management and compliance software (e.g., Yardi, RealPage, MRI, Boston Post), • Must have a LITHC certification, • Must have working knowledge of NYC Housing Connect, • Must be knowledgeable of Rent Stabilization regulation, • Must have thorough understanding of HPD Section 8, NYCHA Section 8, NYC FHEPS, HRA, TBRA, Project Based Voucher (PBV), and SOTA (Rental Assistance) subsidy programs., • Strong interpersonal skills with ability to maintain professionalism in sensitive or high-pressure situations, • Excellent written and verbal communication skills, • Highly organized with exceptional attention to detail and accuracy, • Ability to prioritize tasks, meet deadlines, and work independently and as part of a team, • Bilingual in English and Spanish (or other languages) is a plus, • Commitment to providing respectful, equitable, and inclusive service to diverse populations available benefits • PTO / Sick Time/ Medical / Dental /Vision /401K plans offered Lisa Management Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lisa Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Under the direction of the Assistant Director of Operations and the Senior Desk Clerk, the Desk Clerk is responsible for performing the day-to-day activities as a concierge, maintaining a clear and unobstructed Building Lobby and 2nd floor area as tenants and their guests enter and leave the buildin

Project Renewal's Healthcare Department is seeking a team-oriented, customer-focused, and strong multi-tasker for the Senior Medical Office Coordinator position. Coordination of Care: In collaboration with clinic team members: Coordinate with the outreach specialist to facilitate linkage to care fo

Reporting to the Mobile Operations Manager, the Mobile Health Patient Services Associate is responsible for working in collaboration with clinical staff and collaborative partners to provide administrative and relationship management support to Project Renewal's Mobile Health Program. Working as a m

Project Renewal's Healthcare Department is seeking a team-oriented, customer-focused, and strong multi-tasker for the Medical Office Coordinator position! Reporting to the Assistant Administrator of Clinic Operations in the Healthcare Department, the Medical Office Coordinator in close collaboration

The primary role of the Accounts Payable Specialist is to perform administrative tasks to help facilitate daily invoice resolution for vendors and grant payments.The AP Specialist is responsible for the full cycle Accounts Payable function, including auditing expense reports; matching invoices; issu

Project Renewal is an equal opportunity employer. Commitment to the mission of Project Renewal.

Job Description Visit.org is seeking a driven Engagement Manager to join our growing remote team in a high-impact, client-facing role built for someone who thrives at the intersection of strategy, delivery, and relationship ownership. You will serve as the primary point of contact and senior lead for our largest and most complex corporate partnerships, owning the full engagement end-to-end across multiple concurrent initiatives, driving alignment across stakeholders, leading cross-functional workstreams, and ensuring every engagement delivers measurable social impact at scale. This is not a traditional account management role, but rather one where you bring the operational rigor and executive presence needed to manage enterprise relationships at the highest level, while working closely with Sales to support portfolio growth and renewal. The ideal candidate brings a consulting or strategy background, a bias for proactive ownership, and the agility to thrive in a fast-moving, mission-driven environment. What Motivates Us There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. When You Join the Team You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together. You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world. About Visit.org: Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more. Responsibilities: • Lead and project-manage complex, multi-stream client engagements in its entirety, coordinating cross-functional teams, timelines, and deliverables to drive high-quality outcomes with measurable business and social impact results., • Own and deepen executive-level relationships with key stakeholders across enterprise accounts, acting as a trusted advisor on social impact strategy and a credible senior presence in every client interaction., • Develop and execute tailored account plans aligned to each client's strategic goals and ROI metrics, including planning and leading executive offsites, business reviews, and co-creation sessions that strengthen the partnership., • Partner closely with Sales on renewals, expansions, and negotiations, bringing deep account knowledge and relationship equity to support retention and portfolio growth., • Deliver compelling, customized consultations and presentations that articulate the strategic value of Visit's platform and services relative to client objectives., • Proactively identify risks, misalignments, and delivery gaps across accounts, resolving issues with urgency and maintaining a high standard of execution., • Serve as the internal voice of the client, collaborating with Supply, Content, Marketing, Events, and Product teams to surface needs, influence the roadmap, and drive cross-functional alignment., • Contribute to the development of scalable engagement frameworks, playbooks, and best practices that raise the bar for how Visit delivers at the enterprise level. Requirements • 4+ years of experience in management consulting, strategy, engagement management, or a senior client-facing role from a Big 4 or equivalent consulting background strongly preferred, • Proven ability to own and run the full, complex, multi-workstream client engagements, including executive stakeholder management and cross-functional coordination, • Experience managing enterprise accounts or partnerships with demonstrated impact on retention, growth, or strategic outcomes, • Strong executive presence, comfortable leading client rooms, facilitating senior-level conversations, and representing the organization at the highest levels, • Exceptional organizational and project management skills, with the ability to create structure and drive clarity across ambiguous, high-stakes situations, • Fluency in building the business case for value through data, client narratives, and strategic insight, • Outstanding written, verbal, and presentation communication skills, with the ability to tailor the message to any audience, • Comfort operating in a fast-paced, high-growth environment where priorities shift, and ownership is broad, • Genuine passion for social impact and a belief in the power of technology to drive meaningful change at scale Benefits How we care • Health, Dental, Vision, • Unlimited PTO + Holiday + Birthday off!, • Unlimited Social Impact Time Off (SITO)!, • Competitive salary, • Mission-aligned company events/volunteering, • Inclusive, exciting start-up culture, • Accelerated career & personal growth, • Culture Club and more! Salary range is $75,000 to $100,000 DOE + OTE; however, base pay may vary depending on job-related knowledge, skills, and experience. A range of benefits may include equity, healthcare benefits, and paid time off may be provided as part of the compensation package.

Job DescriptionPosition Summary Hamilton-Madison House is a nonprofit settlement house dedicated to improving the quality of life of its community, primarily the Two Bridges/Chinatown area of Manhattan's Lower East Side. The House provides a wide range of programs and services designed to enhance the quality of life for all residents of the Two Bridges/Chinatown area and throughout New York City’s five boroughs, including childcare, youth development, senior services, behavioral health, and immigrant and community services. More information on Hamilton-Madison House can be found at www.hmhonline.org. We are seeking a highly skilled and detail-oriented Accountant to join Hamilton-Madison House’s (HMH) team. The Accountant will play a pivotal role in ensuring the financial integrity of the company by meticulously recording, verifying, consolidating, and entering financial transactions. This role demands a high level of analytical thinking skills and a keen eye for detail to accurately compile and analyze account information, prepare financial statements, and resolve discrepancies. The Accountant will also maintain and balance subsidiary accounts, reconcile intracompany transactions, and collaborate with auditors during external audits. Responsibilities: • Follow procedures consistent with Generally Accepted Accounting Principles (“GAAP”), federal and NY state policies, directives, and accounting changes, • Prepare monthly and quarterly vouchers, food inventory, budget modification, program audits, and year-end closing for governmental contracts, • Project and analyze expense reports for program directors., • Attend trainings and workshops related to programs., • Prepare budget schedules for government contracted programs (renewal or solicitation), • Assist in preparation and submission for CFR and CCR, • Assist in annual agency audit, • Analyze balance sheet accounts, • Provide back-up for bank reconciliation, • Resolve discrepancies and irregularities as needed, • Complete cross-training and other special assignments by the CFO Minimum Qualifications: • Bachelor’s degree in Accounting or Finance required, • 5 years of relevant experience in accounting, with a strong understanding of accounting principles., • Knowledge of governmental regulation /contracts & budgeting, • Strong analytical thinking and problem-solving skills., • Fluent in accounting software and Microsoft Excel., • Excellent financial analysis skills, • Highly organized and detail oriented; able to plan, manage and successfully complete multiple concurrent projects with deadlines., • Excellent interpersonal, teamwork and communication skills; ability to develop collaborative relationships with staff and pitch-in for colleagues when necessary, • Preferred Qualifications:, • Knowledge of FUND EZ accounting software a plus, • Knowledge of nonprofit accounting is preferred, • Knowledge of practices, rules and regulations applicable to the nonprofit field is a plus, • Familiarity with the City of New York Health and Human Services Cost Policies and Procedures Manual is a plus Compensation: $55,000 Annual Hours: Monday to Friday, 9am-5pm, 35 hours per week (In-Person) We have a strong and vibrant work culture and offer excellent benefits including medical, dental, and vision insurance, 15 vacation days, 12 sick days, 3 personal days, and 12 paid agency-wide holidays. Hamilton-Madison House is an Equal Opportunity Employer

Job Description Company Overview Works-in-Progress Associates (WPA) specializes in Construction and Program Management services, directly supporting Governmental and Institutional agencies on a diverse range of projects. Our longstanding relationships with industry leaders enable us to deliver high-quality projects across educational, transportation, and medical sectors. Summary Works-in-Progress Associates (WPA) is currently seeking an experienced Resident Engineer to join our team! The Resident Engineer will act as the primary on-site representative managing construction projects, ensuring contractor compliance with safety, quality, budget, and schedule requirements. Key duties involve overseeing field operations, reviewing submittals and change orders, coordinating with stakeholders, and enforcing MTA standards. They are the "hub" for project documentation, safety enforcement, and technical issue resolution, often supervising inspectors and staff. Project The project is designed to bring ADA accessibility and station renewal to three NYC subway stations: Gates Av (Brooklyn), Parsons Blvd, and Briarwood (Queens). The design-build project includes installing new elevators, rebuilding stairs, and upgrading station components with a duration of three years. Minimum Requirements: • Bachelor's degree in Civil/Structural Engineering, or a related field., • Minimum 10 years of civil/structural construction management experience, specifically in heavy civil, transit, or infrastructure projects., • Experience with New York agencies specification and standards including MTA, NYCT, NYCDDC, NYCDOT, NYSDOT, and NYCDEP is preferred., • Strong analytical, problem solving and communication skills are required, • A driver's license valid in New York State., • Demonstrated proficiency with all applicable software packages including but not limited to MS Windows; MS Office (including Project, Word, Excel, Outlook, and PowerPoint), and Adobe Acrobat. Core Responsibilities and Duties include, but are not limited to: Construction Oversight & Quality Assurance: • Monitor daily contractor operations to ensure compliance with plans, specifications, and codes., • Inspect construction, witness field testing/commissioning, and verify proper material usage., • Ensure adherence to approved Quality Plans and safety protocols (OSHA, MTA standards). Contract Management & Administration: • Review and approve contractor submittals, RFIs (Requests for Information), and shop drawings., • Manage change orders, including negotiations, cost analysis, and validity checks., • Review and process contractor payment vouchers and monitor labor documentation. Project Controls & Communication: • Manage the project schedule (baseline and updates), identifying risks and mitigating delays., • Chair progress meetings, maintain site logs, and prepare detailed daily/weekly/monthly reports., • Liaise between the MTA, contractors, designers, and community stakeholders. Site Safety & Coordination: • Ensure contractor compliance with Site-Specific Safety and Health Plans., • Coordinate, track, and approve access requests for track outages/GOs (General Orders) and protection., • Manage construction impacts on the public and adjacent structures. Skills: • Ability to build and strengthen long-lasting client relationships by providing reliable service and project solutions., • Ability to communicate clearly and effectively with all management levels., • Must have excellent interpersonal, oral, and written communication skills., • Must have strong organizational and time management skills., • Must be able to adapt and prioritize, meeting deadlines, in a fast-paced environment., • Operate with a sense of urgency, quickly responding to clients., • Demonstrated leadership, responsiveness, and accountability., • Detail oriented with strong analytical skills., • Proactive and take initiative. If you are ready to make a significant impact in the construction industry through innovative technology solutions, we invite you to apply today and join our dynamic team at WPA! Company DescriptionWPA is a woman-owned Owner's Representative firm and we manage construction projects for mostly nonprofits including schools, hospitals, libraries, etc. in the New York City area. We have been in business for over 30 years and have completed well over 500 projects. We currently have somewhere between 50-60 employees. Because we are a woman-owned firm we are on contracts with larger Construction Management firms such as LiRo, Hill International, Jacobs, Tectonic, Gilbane, etc. and we help them to meet their WBE goals. We provide Project Managers, Inspectors, Estimators, Office Engineers and so on. Currently we are on about 10-15 different contracts.WPA is a woman-owned Owner's Representative firm and we manage construction projects for mostly nonprofits including schools, hospitals, libraries, etc. in the New York City area. We have been in business for over 30 years and have completed well over 500 projects. We currently have somewhere between 50-60 employees.\r\n\r\nBecause we are a woman-owned firm we are on contracts with larger Construction Management firms such as LiRo, Hill International, Jacobs, Tectonic, Gilbane, etc. and we help them to meet their WBE goals. We provide Project Managers, Inspectors, Estimators, Office Engineers and so on. Currently we are on about 10-15 different contracts.

Job Description Director of Façade Compliance New York City, NY| Hybrid | Full-Time About Us Shape the iconic skyline of New York! Join HLZAE, a wholly owned subsidiary of Milrose Consultants. We build more than buildings—we build confidence in compliance, restoration, and renewal. As a trusted leader in architecture, building envelope consulting, and façade restoration, we partner with clients to preserve and enhance New York City’s iconic skyline. Our team brings deep technical expertise and a commitment to excellence across every phase of design, inspection, and construction administration. Position Overview We’re seeking a Director of Façade Compliance to lead HLZAE’s FISP (Façade Inspection & Safety Program) and façade compliance practice. In this role, you will serve as the firm’s foremost expert on NYC Department of Buildings (DOB) façade regulations, inspection standards, and filing protocols. You’ll provide strategic leadership, technical excellence, and operational oversight across all FISP-related services while mentoring inspectors and engineers, strengthening DOB relationships, and driving continuous improvement across our façade compliance operations. What You’ll Do FISP & Regulatory Leadership • Serve as the firm’s primary technical authority for all FISP matters, ensuring accurate, timely filings and consistent compliance with DOB regulations., • Interpret and apply NYC façade codes and rules; advise teams on code clarifications and filing challenges., • Develop and maintain strong working relationships with NYC DOB to streamline communication and resolve complex issues. Quality Assurance & Technical Excellence • Review, refine, and approve façade reports to ensure accuracy, clarity, and alignment with DOB expectations., • Provide expert guidance on façade conditions, classifications, repair strategies, and DOB NOW submissions., • Conduct peer reviews and serve as QEWI on high‑priority or complex projects. Studio & Team Leadership • Forecast and manage workload for FISP cycles, reallocating resources to meet all filing deadlines., • Mentor and coach staff on façade systems, inspection techniques, technical writing, and professional development., • Lead a personal portfolio of projects, including project management and QEWI responsibilities., • Support construction administration for façade repairs, including safety planning and site coordination. Financial & Operational Management • Develop multi‑year project budgets and monitor financial performance across FISP programs., • Identify trends in Unsafe filings and collaborate with leadership to support timely repair planning and client communication., • Oversee billing milestones and assist with resolving outstanding receivables. Strategic & Client‑Facing Leadership • Represent the firm at industry events and strengthen the organization’s presence in the façade compliance community., • Advise leadership on regulatory shifts, emerging technologies, and industry trends., • Support business development through proposals, pricing strategy, client presentations, and relationship management. What You’ll Bring Required: • 10+ years of experience in NYC façade restoration, façade inspections, or FISP compliance., • Registered Architect (RA) or Professional Engineer (PE) licensed in New York., • Deep expertise in NYC façade regulations, DOB NOW: Safety filings, RCNY requirements, and FISP inspection cycles., • Proven leadership experience in managing teams, mentoring technical staff, and overseeing complex façade projects., • Strong communication, relationship‑building, and problem‑solving skills, especially in high‑stakes regulatory environments. Preferred: • Qualified Exterior Wall Inspector (QEWI) status with the NYC Department of Buildings, or willingness to obtain it., • Existing professional network within the NYC DOB Facades Unit., • Experience presenting at industry associations and representing firms in public‑facing compliance contexts., • Familiarity with emerging façade inspection technologies (e.g., drones, rope access techniques)., • Experience developing multi‑year compliance strategies and optimizing studio operations. Work Environment & Schedule • This position is based in New York City, NY, with a hybrid schedule., • Standard working hours are Monday – Friday, 9:00am – 5:00pm. Compensation & Benefits • Salary range: $200,000 - $250,000, based on knowledge, skills, and experience., • Annual discretionary bonus based on company and individual performance., • Comprehensive health, dental, and vision, insurance, and 401K plan with a match., • Paid time off: Holiday, vacation, sick time, personal and birthday., • Career development and growth opportunities. HLZAE, Inc., a wholly owned subsidiary of Milrose Consultants, LLC, is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. HLZAE, Inc., a wholly owned subsidiary of Milrose Consultants, LLC, is committed to providing reasonable accommodation for qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, please contact us at careers@milrose.com. Notice to third party agencies: Please refrain from calling or emailing our team directly. Our in-house Talent Acquisition team manages all recruiting operations, including the selection and management of all external suppliers.

Job DescriptionLocation: Hybrid In NYC Office Department: Pre-Sales Engineering Division: Engineering Reports to: Manager, Solution Engineering Job Status: Full-Time Work Shift: *8:30 AM – 5:30 PM EST Travel: Up to 40% (client sites, executive briefings, vendor events) Position: Senior Solutions Architect (Pre-Sales Engineering ) About BlackHawk Data BlackHawk is a technology solutions and managed services company competing in the same market as ePlus, Presidio, NTT, WWT, and Ahead — and growing faster. We combine the technical depth of a boutique consultancy with the vendor relationships and financial strength needed to win complex, multi-tower deals. Our customers are mid-market and enterprise organizations that need a trusted advisor, not a transactional vendor. They face increasingly complex decisions around cybersecurity posture, cloud adoption, network modernization, and operational efficiency. You will be the person who helps them find the path forward. The Opportunity We are looking for an experienced, customer-facing Solution Architect who has already done this work at a VAR, MSP, or IT services firm — and wants to do it somewhere with fewer constraints and more impact. This is a senior individual contributor role with the authority to lead design sessions, scope full projects, build managed services proposals, and shape how BlackHawk's cybersecurity and infrastructure practice evolves. You will work alongside our sales team as their primary technical partner on strategic accounts, driving outcomes that matter: securing environments, modernizing networks, migrating to cloud, and building recurring managed services relationships. Your success is measured not just by technical quality but by revenue contribution, client retention, and the trust you build as an advisor. Key Responsibilities Technical Leadership & Pre-Sales Strategy • Serve as the senior technical lead on strategic pre-sales engagements, orchestrating discovery, solution design, and presentation across all technology domains., • Lead customer-facing design workshops and architecture sessions with both technical (network/security engineers, architects) and executive (CIO, CISO, VP IT) stakeholders., • Own the technical win strategy for complex, multi-tower opportunities involving networking, cybersecurity, SASE, Zero Trust, cloud, and managed services., • Develop and deliver compelling executive briefings, whiteboard sessions, and proof-of-concept demonstrations that translate technology into business outcomes. Solution Design & Documentation • Architect comprehensive solutions across cybersecurity (Next-Gen Firewall, SASE, ZTA, endpoint, SIEM/SOC), enterprise networking, SD-WAN, cloud connectivity, and compute infrastructure., • Produce high-quality network architecture diagrams, logical and physical designs, and solution overview documents suitable for C-level and technical audiences., • Build detailed Bills of Materials with full line-item accuracy, licensing structures, professional services hours, and margin integrity., • Author Statements of Work (SOWs) and project scopes that set clear expectations and protect BlackHawk's delivery team. Managed Services & Recurring Revenue • Position and sell BlackHawk's managed services portfolio — including managed SASE, managed firewall, MDR/SOC services, NOC monitoring, and cloud management — as the preferred operational model for clients., • Build outcome-based business cases for recurring and managed services engagements, demonstrating ROI, risk reduction, and operational efficiency against DIY alternatives., • Structure multi-year managed services agreements with appropriate SLAs, pricing models, and renewal incentives., • Partner with the services delivery team to design managed service architectures that are operationally viable and profitable. Vendor & Partner Engagement • Maintain deep working relationships with BlackHawk's key vendor partners including Cisco, Palo Alto Networks, Fortinet, Zscaler, CrowdStrike, Microsoft, AWS, Aruba/HPE, and others., • Leverage vendor resources — SEs, deal desk, BDMs, MDF — to support and accelerate strategic opportunities., • Stay current on the SASE and Zero Trust product landscapes including Zscaler, Prisma Access, Fortinet SASE, Cato Networks, and Cisco Umbrella/SD-WAN., • Represent BlackHawk at vendor partner summits, technology briefings, and customer-facing events. Internal Collaboration & Growth • Mentor junior and associate SAs, sharing design patterns, BOM best practices, and client engagement techniques., • Contribute to BlackHawk's solution playbooks, standard architectures, and reference designs., • Identify gaps and emerging opportunities in BlackHawk's portfolio and recommend new vendor partnerships or service offerings. Required Qualifications • 7+ years of overall IT experience, including 3+ years in a customer-facing pre-sales Solution Architect, Consulting Architect, or Senior Systems Engineer role at a VAR, MSP, or IT services firm., • Demonstrated experience leading technical discovery, architecture design, and pre-sales engagements for complex networking and cybersecurity solutions., • Deep technical expertise in cybersecurity — including Next-Generation Firewall (NGFW), Secure Access Service Edge (SASE), Zero Trust Network Access (ZTNA), endpoint detection and response (EDR/XDR), SIEM, and identity-based security., • Strong working knowledge of enterprise networking: routing and switching, SD-WAN, LAN/WAN design, wireless (802.11ax/Wi-Fi 6), and network segmentation., • Experience architecting hybrid and multi-cloud solutions (AWS, Azure, GCP) including cloud networking, security controls, and governance., • Proven ability to build and present outcome-based business cases for managed services, recurring revenue programs, and multi-year technology roadmaps., • Experience authoring technical documentation including solution designs, BOMs, SOWs, and RFP responses at a professional quality standard., • Polished executive communication skills — you are equally comfortable presenting a Zero Trust architecture to a CISO and a cost justification to a CFO. Preferred Qualifications • Experience with SASE platforms: Zscaler (ZIA/ZPA), Palo Alto Prisma Access, Fortinet SASE, Cato Networks, Cisco Umbrella, or Cloudflare One., • Hands-on familiarity with Zero Trust frameworks (NIST SP 800-207, Gartner ZTA) and their practical implementation in enterprise environments., • Experience positioning and selling managed security services (managed SOC, MDR, managed SASE, managed firewall)., • Background in or exposure to compliance frameworks: NIST CSF, CIS Controls, SOC 2, HIPAA, PCI-DSS, or CMMC., • Prior quota-bearing or KPI-tied pre-sales experience at a firm competing with ePlus, Presidio, WWT, Ahead, NTT, or similar. Certifications Required (or obtainable within 6 months with BlackHawk support): • Cisco CCNP Security, CCNP Enterprise, or equivalent professional-level certification, • Palo Alto PCNSE, PCSAE, or Prisma Certified, • Fortinet NSE 6/7 or Zscaler ZCCA-IA / ZCCP-IA Highly Desired: • CISSP (Certified Information Systems Security Professional), • AWS Solutions Architect – Professional or Azure Solutions Expert, • Cisco CCIE Security or Enterprise (or in-progress), • Zscaler Zero Trust Certified Architect (ZTCA) What We Offer • A seat at the table: you will directly influence BlackHawk's go-to-market strategy, portfolio decisions, and practice direction., • Competitive total compensation benchmarked to senior SA roles at ePlus, Presidio, and WWT — with an uncapped performance bonus tied to pipeline and closed revenue contribution., • Equity consideration for candidates who demonstrate exceptional impact and growth potential., • Full certification sponsorship, training budget, and access to vendor partner enablement programs., • Vendor demo lab access, evaluation hardware, and cloud sandbox environments to support POC and client demonstration activity., • A fast-moving, founder-accessible culture where decisions get made quickly and great ideas get implemented., • Medical, dental, vision, 401(k) with employer match, flexible PTO, and remote-flexible work arrangement., • The opportunity to build something: a growing practice, a winning team, and a book of business that is yours. 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